Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10747469August 10, 2015
ENGINE, ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747548August 10, 2015
UNKNOWN OR OTHER
I RECEIVED A RECALL NOTICE ABOUT THE WIRELESS IGNITION NODE MODULE ON OR ABOUT JUNE 29, 2015. I CALLED GRIEGER MOTORS IN VALPARAISO, INDIANA ON JULY 1ST TO SCHEDULE AN APPOINTMENT TO HAVE IT REPAIRED. I WAS TOLD THE PARTS WOULD BE ORDERED AND THEY WOULD LET ME KNOW WHEN THEY HAD THEM. I NEVER HEARD BACK, AND CALLED THEM AGAIN ON AUGUST 10, 2015 AND WAS INFORMED THAT I AM NUMBER 121 ON A LIST OF ABOUT 800 RECALLS THAT THEY HAVE, THAT THEY ARE WAITING FOR PARTS, AND THEY WILL LET ME KNOW WHEN MY PART IS IN. I DO NOT FEEL IT IS GRIEGER MOTORS' FAULT, BUT THE FAULT OF DODGE THAT WHAT I'M ASSUMING IS THOUSANDS OF DRIVERS ARE NOT ABLE TO HAVE THEIR VEHICLES REPAIRED IN A TIMELY FASHION. CAN YOU ENTICE DODGE TO PROVIDE THE REPLACEMENT PARTS TO THE DEALERS MUCH QUICKER THAN THEY ARE APPARENTLY DOING? I AM CONCERNED FOR THE SAFETY OF MY FAMILY WHILE WE MUST CONTINUE TO USE THIS VEHICLE IN ITS DEFECTIVE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747570August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747677August 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED, THE FOBIK FAILED TO OPEN THE DOOR AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747063August 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746990August 7, 2015
ELECTRICAL SYSTEM
WE RECEIVED A RECALL NOTICE FROM DODGE SEVERAL WEEKS AGO R03/NHTSA/14V-373. I CALLED THE DEALER, DISHMAN DODGE RIGHT AWAY TO SCHEDULE REPAIRS AND THEY TOLD ME THEY DIDN'T EVEN HAVE THE PARTS, AND HAD NO IDEA WHEN THEY WOULD GET THEM. THEY PUT US ON THE LIST AND SAID THEY WOULD CALL WHEN THE PARTS CAME IN. MY COMPLAINT IS THAT A REASONABLE AMOUNT OF TIME HAS PASSED WITHOUT REMEDY. THIS SAME PART WAS REPLACED A FEW YEARS AGO AND THAT'S WHEN WE STARTED HAVING PROBLEMS WITH THE ENGINE SHUTTING DOWN. THE REPLACEMENT PART EVEN BROKE ON OF OUR FOBIK'S AND THE DEALER WOULDN'T REPLACE IT. THIS IS AN ONGOING PROBLEM - SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747000August 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HAD EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(ELECTRICAL SYSTEM)HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747044August 7, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746641August 6, 2015
ELECTRICAL SYSTEM
SEVERAL TIMES IN LATE JUNE & EARLY JULY ALL ELECTRICALLY OPERATED EQUIPMENT IN OUR 2010 DODGE CARAVAN QUIT WORKING. DURING A RECENT HEAVY DOWNPOUR OUR 21 YEAR OLD SON WAS DRIVING ON A MAJOR HIGHWAY IN RUSH-HOUR TRAFFIC WHEN THE WIPERS, DEFROSTER AND POWER WINDOWS ALL QUIT WORKING. UNABLE TO SEE OUT OF THE WINDSHIELD OR PUT THE DRIVER\'S SIDE WINDOW DOWN HE DID HIS BEST TO CROSS TWO LANES OF TRAFFIC AND PULL OVER AND STOP. FORTUNATELY THIS VERY DANGEROUS MANEUVER WAS SUCCESSFUL AND HE SURVIVED THE SITUATION SHAKEN BUT UNSCATHED. WE TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY REPLACED A FAULTY TIPM. IN RESEARCHING THIS MATTER I SEE THAT FAILING TIPM'S ARE COMMON AMONG CHRYSLER PRODUCTS AND HAVE BEEN THE SUBJECT OF SEVERAL RECALLS IN SIMILAR VEHICLES. I ALSO SEE THAT OUR VEHICLE IS ON THE LIST OF THOSE BEING INVESTIGATED BY THE NHTSA FOR FAULTY TIPM'S AND IS ALSO ON THE LIST OF VEHICLE IN A CLASS ACTION SUIT AGAINST CHRYSLER. WE WERE VERY FORTUNATE THAT OUR SON SURVIVED THIS INCIDENT WHICH WAS CLEARLY CAUSED BY A COMPONENT CHRYSLER KNOWS TO BE FAULTY AND SUBJECT TO FAILURE IN HIGHLY DANGEROUS SITUATIONS SUCH AS OURS. WE HAVE BEEN LOYAL CHRYSLER CUSTOMERS FOR MANY YEARS AND ALSO OWN A 2012 DODGE CARAVAN. BECAUSE OF THE CIRCUMSTANCES OUR DEALER TOOK $200 OFF OF THE PRICE OF THE NEW TIPM FOR US BUT WE STILL PAID $788.50 PLUS TAX & LABOR TO HAVE IT REPLACED. WE FEEL IT IS QUITE UNFAIR THAT CHRYSLER SHOULD PROFIT FROM PLACING US IN A LIFE-THREATENING SITUATION. WE REPORTED THIS INCIDENT TO CHRYSLER USING THEIR ONLINE FORM BUT THEY REFUSED TO TAKE OWNERSHIP OF THE PROBLEM OR TO REIMBURSE US FOR THE COSTS TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746684August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746695August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746706August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746764August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746769August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746785August 6, 2015
ELECTRICAL SYSTEM, ENGINE
I RECEIVED A LETTER CONCERNING RECALL R03/NHTSA 14V-373 IN JUNE OF 2015. ON FRIDAY, JULY 31, WE FOUND THAT THE VAN WOULD NOT START, BUT WHEN THE KEY WAS TURNED A FEW TIMES, IT WOULD. THINKING THAT THIS COULD POSSIBLY BE RELATED IN SOME WAY TO THE RECALL, I CAREFULLY READ THE DOCUMENT THAT STATED THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND INCREASE THE RISK OF A CRASH. THE DOCUMENT SAID NOTHING ABOUT PROBLEMS INITIALLY STARTING THE VAN. ON TUESDAY, AUGUST 4, AS THE VAN WOULD ONLY INTERMITTENTLY START, I BROUGHT THE VAN TO A LOCAL REPAIR SHOP. THE LOCAL REPAIR SHOP DIAGNOSED THE PROBLEM AS A DEFECTIVE STARTER. AFTER THEY INSTALLED THE STARTER, THEY TOLD ME THAT THEY HAD THEN DONE SOME RESEARCH AND THAT THERE WAS A RECALL OUT FOR THIS PROBLEM. THEY STILL CHARGED ME $390.00. I DROPPED OFF THE VAN THIS MORNING WITH THREE CHRYSLER KEY FOBS, OTHERWISE KNOWN AS A FREQUENCY OPERATED BUTTON IGNITION KEY OR FOBIK, AND AN ADDITIONAL AFTERMARKET KEY FOB MADE BY ILCO, WHICH PERFORMS THE SAME FUNCTIONS AS THE OEM KEY FOBS DO. THE PEOPLE AT LARCHMONT CHRYSLER JEEP DODGE RAM STATED THAT THIS RECALL ONLY WOULD REPLACE OEM CHRYSLER KEY FOBS. 1)WHY DOES IT TAKE THREE MONTHS TO SET UP A DATE FOR A SAFETY RECALL? 2)WHY DID THE NOTICE NOT MENTION ANYTHING ABOUT IGNITION PROBLEMS BUT ONLY UNINTENDED ENGINE SHUTOFF? THE WAY THIS NOTICE IS WRITTEN, MOST PEOPLE WOULD INFER THAT THE ENGINE WOULD ALREADY BE ON AND ONE WOULD BE DRIVING TO EXPERIENCE THIS DIFFICULTY. 3)WHY, WHEN A LOCAL VAN WAS BROUGHT TO A LOCAL REPAIR SHOP, DIDNT THIS DIAGNOSTIC CODE IMMEDIATELY MENTION THE RECALL AND STATE THAT THE RECALL PART IS THE PROBLEM, NOT THE $390 STARTER? 4)WHY, IF A PERSON HAS GONE THROUGH THE RIDICULOUS EXPENSE AND BOTHER OF GETTING FOUR KEY FOBS WHICH ALL FUNCTION, AND THAT IT IS CHRYSLERS FAULT ENTIRELY FOR THE PROBLEM, CANT AN ADDITIONAL KEY FOB BE PROVIDED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746834August 6, 2015
ELECTRICAL SYSTEM
IN REGARDS TO THE SAFETY RECALL OF THE WIRELESS IGNITION NODE MODULE. AFTER CONTACTING THE DEALER WHERE WE PURCHASED THE VEHICLE TO MAKE AN APPOINTMENT, WE WERE INFORMED THAT THEY WOULD ONLY REPLACE 2 OF THE FOBIKS THAT WE HAD. WE HAD PURCHASED AN ADDITIONAL 2 FOBIKS FROM THIS DEALERSHIP IN THE PAST, WHICH ACCORDING TO THE RECALL SHOULD HAVE ALSO BEEN REPLACED. AFTER ARGUING AND READING THE RECALL NOTICE OVER THE PHONE TO THE REPRESENTATIVES AT THE DEALER THEY AGREED THAT THEY WOULD REPROGRAM OUR ADDITIONAL FOBIKS BUT NOT REPLACE THEM. UPON SHOWING UP FOR MY APPOINTMENT ON AUGUST 3, 2015, I MENTIONED THAT THE ADDITIONAL FOBIKS IN MY POSSESSION SHOULD ALSO BE REPLACED WHEREAS THEY SAID THAT ONLY THE 2 WOULD BE REPLACED ACCORDING TO THEIR SERVICE MANAGER. I DID NOT ARGUE ANY FURTHER WITH THEM BECAUSE I AM DONE WITH THIS DEALERSHIP, I HAVE HAD NOTHING BUT PROBLEMS WITH THEIR SERVICE DEPARTMENT. READING AND FOLLOWING A RECALL NOTICE SHOULD BE A VERY SIMPLE PROCESS. WE WILL NEVER PURCHASE OR GET SERVICE AT FURY MOTORS OF ST. PAUL OR ANY OF ITS AFFILIATES IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746872August 6, 2015
FUEL/PROPULSION SYSTEM
TURNED VEHICLE ON, VEHICLE WOULD NOT TURN OVER AT FIRST, LIKE IT WASN'T CATCHING. UPON SECOND TRY TO TURN OVER ENGINE IT DID FINALLY TURNED OVER AND VEHICLE WAS RUNNING. THAT'S WHEN I NOTICED A STRONG SMELL OF GAS ON THE DRIVER'S BACK PASSENGER SIDE. INSPECTED UNDERCARRIAGE AND NOTICED WHAT APPEARED TO BE FUEL HAD RUN DOWN TANK AND WAS SLOWLY DRIBBLING. THERE WAS A SMALL PUDDLE OF FUEL ON GROUND DIRECTLY WHERE DRIBBLE WAS. THE FAMILY WAS ON THE WAY HOME FROM BEING OUT OF TOWN AND WE DECIDED THAT WE WOULD DRIVE IT HOME BEFORE DEALING WITH ISSUE. ONCE VEHICLE WAS BROUGHT HOME I PULLED FUEL PUMP OUT OF GAS TANK AND NOTICED SMALL HAIR LINE CRACKS. THEY APPEARED TO LOOK LIKE DIRT OR DUST HAD JUST SETTLED INTO A "SEAM" OF WHERE THE TWO PARTS OF THE PLASTIC/MATERIAL MET, BUT WAS IN FACT A HAIR LINE CRACK. THE FUEL PUMP WAS LEAKING. THE NEW FUEL PUMP HAS CURRENTLY BEEN ORDERED AND I WILL REPLACE IT FIRST THING IN THE MORNING. THE MILEAGE ON THE VAN IS AT AROUND 137,000 MILES. THIS JUST SEEMS TO BE PRETTY IMPORTANT AS IT'S LEAKING FUEL WHICH IS A POTENTIAL FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746366August 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF AND REMAINED IN THE ACCESSORY MODE SINCE THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE CONTACT TURNED THE KEY TO THE ON AND OFF POSITION SEVERAL TIMES BEFORE THE VEHICLE WOULD POWER OFF AND THE KEY WAS RELEASED FROM THE IGNITION SWITCH. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746374August 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746376August 5, 2015
AIR BAGS
I ROLLED INTO THE WOMAN IN FRONT OF ME AND MY AIRBAGS DEPLOYED. THERE WAS NO DAMAGE TO EITHER CAR EXCEPT FOR THE AIRBAGS. THE DRIVER AIRBAG SMACKED ME IN THE FACE AND CHEST AND THUMB. I WAS ONLY GOING ABOUT 3 MPH BECAUSE I HAD STOPPED AND THE WOMAN IN FRONT OF ME HAD STOPPED AND WE WERE BOTH GOING FORWARD TO MERGE INTO TRAFFIC AT A REALLY SLOW SPEED. I ROLLED INTO HER AND A SECOND OR TWO LATER THE AIRBAG DEPLOYED. UPDATED 12/03/15*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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