Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11351019August 24, 2020
SEATS
WHILE DRIVING THE DRIVER SIDE HEADREST DEPLOYED HITTING ME IN THE HEAD. I WAS TRAVELING AT ABOUT 40 MILES PER HOUR ON A STATE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350720August 21, 2020
ELECTRICAL SYSTEM
THE PASSENGERS SIDE SLIDING DOOR BUZZES WHEN UNLOCKING, LOCKING, OR OPENING THE CORD. I KNOW MANY PEOPLE WITH THE SAME PROBLEM AND CHRYSLER MUST KNOW THIS IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350480August 20, 2020
FUEL/PROPULSION SYSTEM
THE VEHICLES BATTERY DIED DUE TO A FAULTY TIPM. AFTER A JUMP START IT WILL RUN BUT ONCE THE VEHICLE IS OFF AND SITTING FOR LESS THAN AN HOUR THE VEHLICE WILL TURN OVER, DIE, THEN WILL CRANK AND NOT TURN OVER FOR A WHILE. THIS IS THE FIRST TIME THIS IS HAPPENING WITH THIS VEHICLE IT HAS A LITTLE LET THAN 70,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350185August 19, 2020
SEATS
MY 20123 CHRYSLER TOWN AND COUNTRY HAS AN ACTIVE HEAD RESTRAINT HEADREST. IT MOVES FORWARD IN AN ACCIDENT TO LESSEN THE LIKELIHOOD OF WHIPLASH. MY DRIVER'S SIDE HEADREST DEPLOYED (SNAPPED INTO THE FORWARD POSITION) WHILE THE CAR WAS PARKED AND TURNED OFF. I WAS PICKING UP A BAG FROM BEHIND THE DRIVER'S SEAT WHEN THIS HAPPENED. IT WAS STARTLING TO SAY THE LEAST. I WAS NOT HURT, BUT I HAVE READ THAT OTHERS WHO WERE ACTUALLY SITTING IN THE DRIVER'S SEAT HAVE BEEN HURT DUE TO THE HEADREST HITTING THEM IN THE BACK OF THE HEAD. I LOOKED AT THE MECHANISM THAT RELEASES THE SPRING-LOADED HEADREST, AND IT WAS BROKEN. SEVERAL PIECES OF BROKEN PLASTIC WERE AT THE BOTTOM OF THE HEADREST BOX, AND A METAL BAR THAT SERVES TO HOLD THE HEADREST IN THE NORMAL POSITION WAS AT AN ANGLE WITH BROKEN PLASTIC AROUND IT. IT'S PRETTY CLEAR THAT THE PLASTIC RETAINED THE METAL BAR, AND THIS PLASTIC SIMPLY BROKE AND RELEASED THE HEADREST TO SPRING FORWARD. IN MY ESTIMATION, THE PLASTIC HOLDING THE BAR WAS INSUFFICIENT IN STRENGTH TO SERVE ITS FUNCTION RELIABLY LONG-TERM. IT'S A BAD DESIGN. FORUMS ON THE INTERNET CONFIRM THAT THIS FAILURE IS NOT INFREQUENT AND SOMETIMES HARMFUL TO THE PERSON IN THE SEAT. THE COST OF REPLACEMENT OF THE HEADREST IS ABOUT $700. I WOULD ESTIMATE THAT THE REPAIR WOULD TAKE AN EXPERIENCED TECHNICIAN ABOUT 15 MINUTES, SO THE HEADREST MUST BE QUITE PRICEY. SINCE THE HEADREST IS FUNCTIONALLY IN THE SAME CATEGORY AS AN AIRBAG, AND SINCE IT CAN CAUSE PHYSICAL HARM WHEN IT SUDDENLY BREAKS FOR NO CAUSE OTHER THEN DESIGN FAILURE, I BELIEVE THAT THE HEADREST SHOULD BE RECALLED. CONSUMERS SHOULD NOT BEAR THE BURDEN OF REPAIRING A FAULTY DESIGN IN A SAFETY SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350204August 19, 2020
UNKNOWN OR OTHER
WILL NOT CRANK OR TURNOVER. WORKED FINE 9:00 PM NIGHT BEFORE. NEXT MORNING IT WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350232August 19, 2020
SEATS
ACTIVE HEAD RESTRAINT ON FRONT PASSENGER SEAT DEPLOYED UNEXPECTEDLY WITH NO CAUSE OR WARNING. VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350259August 19, 2020
SEATS
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CENTER SEAT HEADREST FAILED TO REMAIN UPRIGHT, INSTEAD POINTING TOWARD THE FRONT WINDSHIELD. THE CONTACT CALLED EARNHARDT CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 1521 E. DRIVERS WAY, GILBERT, AZ 85297, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,108.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350355August 19, 2020
UNKNOWN OR OTHER
I HAVE A 2012 CHRYSLER TOWN & COUNTRY. ITS STARTED INTERMITTENTLY NOT SHIFTING OUT OF PARK. I CAN SHUT IT OFF AND TURN IT BACK ON THEN IT WILL WORK. SOMETIMES I HAVE TO RESTART IT A FEW TIMES BEFORE IT WILL WORK. THIS HAPPENS WHETHER IT IS INITIALLY PARKED AND NOT RUNNING, OUR IF ITS ALREADY RUNNING AND I PUT IT INTO PARK AND TRY TO PUT IT BACK INTO DRIVE (SUCH AS PUTTING IN PARK TO WAIT ON A TRAIN)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349984August 18, 2020
AIR BAGS
PAYLESS AUTO SALES IN TACOMA, WASHINGTON SOLD THE VAN TO ME. CHRYSLER IN TACOMA ALSO BAKERSFIELD, CALIFORNIA FAILED TO REPAIR THE AIR BAGS, AND MOST OF THE REPAIRS THEY PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350060August 18, 2020
SEATS
DRIVERS SEAT PROBLEM. ACTIVE HEADREST RESTRAINT FAULTY THE PLASTIC RETENTION TABS HOLDING THE METAL BAR IN PLACE SPONTANEOUSLY BROKE ,THE METAL TEETH WERE STILL LOCKED DOWN ON THE BAR SHOWING IT DIDN'T DEPLOY, JUST THE PLASTIC TABS BROKE. THIS CAUSED THE HEADREST TO 'ACTIVATE' AND MOVE FORWARD. THIS IS A SAFETY ISSUE. VEHICLE WAS PARKED IN DRIVEWAY. NO INJURIES AS NO ONE IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349810August 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 65 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE WAS ABLE TO PULL THE VEHICLE OFF TO THE SIDE OF THE HIGHWAY. THE CONTACT'S WIFE WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT MOVE FORWARD. DUE TO THE FAILURE, THE CONTACT'S WIFE HAD THE VEHICLE TOWED TO CHRISTOPHER'S DODGE RAM (16655 W COLFAX AVE, GOLDEN, CO 80401) WHERE THE VEHICLE WAS YET TO BE DIAGNOSED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349908August 17, 2020
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLING AT A DRIVE THRU, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. THE DRIVER STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE TO A NEARBY PARKING LOT AND PARK THE VEHICLE. THE DRIVER CALLED THE CONTACT SO HE COULD CONTINUE DRIVING THE VEHICLE TO THEIR RESIDENCE. THE CONTACT STATED HE THEN EXPERIENCED THE FAILURE HIMSELF AND ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT CALLED ARRIGO CHRYSLER DODGE JEEP RAM SAWGRASS LOCATED AT 5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349636August 16, 2020
ELECTRICAL SYSTEM
IGNITION SWITCH FAILURE. WON'T START HAVE A HARD TIME GETTING TO KEY TO TURN THE ENGINE OVER HAVE TO WIGGLE AND PRESS HARD TO START . TAKES A LONG TIME TO FIDDLE WITH IN ORDER TO START .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349665August 16, 2020
STRUCTURE:BODY
ONE DAY THE REAR DRIVERS SIDE DOOR WOULDN'T OPEN IN OUR 2016 TOWN AND COUNTRY.. IT COULDN'T BE LOCKED, UNLOCKED, OR OPENED MANUALLY. TWO WEEKS LATER THE REAR PASSENGERS DOOR STARTED MAKING THE SAME NOISE. I TOOK IT TO THE DEALERSHIP, AND THE MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS PARTICULAR MAKE AND MODEL. I WAS TOLD THE ACTUATORS WOULD NEED TO BE REPLACED IN BOTH DOORS ($1000) A DOOR. I ASKED THE MECHANIC IF THE CAR DOORS COULD BE MADE FUNCTIONAL WITHOUT FIXING THE AUTOMATIC ACTUATORS, AND THEY TOLD ME BASICALLY THEY HAVE TO BREAK THE DOOR IN ORDER TO OPEN IT OR FIX IT. THIS IS A HUGE SAFETY CONCERN. IF WE WERE IN A CAR ACCIDENT THERE WOULD BE NO WAY OF OPENING EITHER PASSENGER DOOR. I ASKED THE MECHANIC WHAT WE WERE SUPPOSED TO DO IN THE EVENT OF AN EMERGENCY, AND HE ADVISED ME THE ONLY WAY TO OPEN THE DOOR WOULD BE TO REPLACE THE ACTUATORS. I CONTACTED CHRYSLER WHO'S ONLY ANSWER WAS THAT MY CAR WAS OUT OF WARRANTY, AND THERE WAS NOTHING THEY WERE GOING TO DO. AFTER LOOKING ONLINE TO SEE IF THERE WERE ANY OTHER COMPLAINTS, AND THE INTERNET WAS LOADED WITH COMMENTS FROM CUSTOMERS IN THE SAME BOAT. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS TRAPPED INSIDE A CAR WITHOUT ANY POSSIBLE MEANS OF ESCAPE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349682August 16, 2020
AIR BAGS
THE SRS (AIRBAG WARNING LIGHT) CAME ON WHILE DRIVING AND THEN STAYED ON CONSTANTLY ON MY WIFE'S 2009 CHRYSLER TOWN & COUNTRY VAN IN JULY 2020. I TOOK THE VAN INTO THE LOCAL CHRYSLER DEALERSHIP FOR DIAGNOSTICS. THEY FOUND THAT THE OCCUPANT RESTRAINT MODULE WAS FAULTY AND NEEDED TO BE REPLACED BY PART # 68148358AA (OCCUPANT RESTRAINT MODULE). THE DEALER CHARGED ME $735 FOR THE REPAIR. AFTER THE REPAIR WAS MADE I DID SOME RESEARCH AND FOUND THAT CHRYSLER HAD A RECALL FOR FAULTY OCCUPANT RESTRAINT MODULES ON CHRYSLER TOWN AND COUNTRY VEHICLES MANUFACTURED JUNE 18, 2007, TO AUGUST 31, 2008. THE RECALL NUMBER IS S07. I CHECKED THE MANUFACTURING DATE ON OUR CHRYSLER TOWN AND COUNTRY VEHICLE AND FOUND THAT IT WAS MANUFACTURED IN SEPTEMBER 2008 (ONE MONTH AFTER THE DATE RANGE FOR RECALL S07). I CALLED CHRYSLER AND ASKED IF OUR VAN SHOULD BE COVERED SINCE IT HAD THE SAME PROBLEM AS DESCRIBED IN RECALL S07. THE RESPONSE WAS THAT THE VIN NUMBER WAS NOT INCLUDED IN THE RECALL AND THAT THE VIN NUMBER RANGE IN THE RECALL WAS SET BY THE NHTSA. IT APPEARS THAT OTHER OWNERS OF 2009 CHRYLSER TOWN & COUNTRY VANS MANUFACTURED AFTER AUGUST 2008 ARE EXPERIENCING THE SAME FAILURES OF THE ORC MODULES. I WOULD LIKE THE NHTSA TO INVESTIGATE TO SEE IF THE SAME ISSUE THAT CAUSED RECALL S07 IS PRESENT ON THE CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED AFTER THE AUGUST 2008 MANUFACTURING DATE. WHEN I ASKED THE CHRYSLER CUSTOMER CARE DEPARTMENT IF THEY WOULD REIMBURSE ME FOR THE REPLACEMENT OF THE ORC ASSEMBLY THEY SAID NO AND THAT THE ONLY WAY THEY WOULD REIMBURSE ME IS IF THE VIN NUMBER RANGE WAS EXTENDED BY THE NHTSA (CASE NUMBER 76954596). WOULD YOU PLEASE INVESTIGATE AND IF YOU FIND THE ISSUE THAT LEAD TO RECALL S07 EXISTS IN CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED AFTER AUGUST 2008, EXTEND THE RECALL TO INCLUDE ALL THE VANS THAT HAVE THIS CONDITION? THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349706August 16, 2020
UNKNOWN OR OTHER
WHILE DRIVING OR SITTING STILL ALL THE INDICATOR LIGHTS JUST COME ON IF YOU WERE STARING THE VECHICLE FOR THE FIRST TIME,IF YOU TURN THE CAR OFF IT WILL NOT START BACK UP IF YOU TAKE THE KEY OUT OF THE IGNITION THE WARNING BUZZER STARTS RINGING AND THE REMOTE WILL NOT WORK.ALSO THE CHECK ENGINE LIGHT STAYS ON FOR DAYS I HAD IT AT THE DEALER AND THEY COULD NOT FIND ANYTHING. THE TOWN& COUNTY HAD A SIMILAR ISSUE LIKE THIS ON IT 2008 MODLE THIS HAS OCCURED FIVE TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349742August 16, 2020
AIR BAGS
LOOSE DAB EMBLEM RETAINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349744August 16, 2020
ELECTRICAL SYSTEM
THE PASSENGER SIDE SLIDING DOOR WILL NOT LOCK AND WHEN THE VAN IS OPENED IT BUZZES IN THE DRIVERS SIDE SLIDING DOOR. BOTH ISSUES WERE DISCOVERED WHEN THE VAN IS STAIONARY. THE FIRST ISSUE WAS DISCOVERED ABOUT 2 MONTHS AGO AND THE SECOND ISSUE WAS DISCOVERED ON 8-16-20. THIS IS A MAJOR CONCERN WITH KIDS BEING IN THE VEHICLE, AND NOT KNOWING IF THE DOORS MIGHT BECOME LOCKED TRAPPING THE KIDS RIDING IN CAR SEATS WE CANT GET TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349551August 15, 2020
ENGINE, UNKNOWN OR OTHER
WHEN I WAS DRIVING SUDDENLY MY VAN TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349615August 15, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WAS DRIVING HOME WHEN HEADLIGHTS STOPPED WORKING HAD TO PULL OVER .DROVE HOME WITH NO HEADLIGHTS WAS SCARY . NEEDS TO BE A RECALL ON FIXING THIS UNSAFE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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