Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11509697March 1, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The van will randomly shut off while driving. it may happen out of the blue while on the highway, hitting a bump, or even driving at slow speeds. The instrument panel remains on, I can put the van in neutral while still moving and restart the van. Sometimes it happens multiple times a week, sometimes it happens only a few months. There are no check engine light on or anything else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509448February 28, 2023
ENGINE, ELECTRICAL SYSTEM, STEERING
Engine completely shut off while in drive on the road, lost all power, brakes everything. managed to coast into to a parking lot, where the vehicle kept turning on and off. The key didn't seem to connect to the van. the van died as soon as i coasted it off the road. everything is electronic in the van. even taking inserting the key fob into the van did not work. Van has around 93000 miles on it. Had problems where the van would not start at all before then got it to start eventually. It was like the ignition was not reading the key. First time it happened driving on the road. newer vehicle battery and batteries in the key fob. Help. is there a recall on this van?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508686February 23, 2023
ELECTRICAL SYSTEM
Suv stalls while driving. I have tried 2 dealers to honor the recall and neither would accept performing the rework required. I called a local dealer here Quirk and they said they do not perform recall work. I called the dealer we purchased the vehicle from and they said it was against their policy to work on cars greater than 10 years old! How can I get this problem fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508437February 21, 2023
STRUCTURE:BODY
The driver side sliding door stopped unlocking, manually or automatically, it also stopped opening manually or automatically by button. I contacted my dealer who referred me to TSB 23-036-21 REV. A. They said the repair would be 100% covered by the manufacturer, however, after repair, they tell me that certain parts required for repair we not covered by the extended warranty. They replaced the actuator as the repair required, as well as the latch. The actuators are specified in the TSB, the latches are not. But the dealer insisted that to repair this they followed manufacturer instructions and the latch was necessary to fix the door. They gave me the FCA Chrysler hotline, which I called and they tell me that the latches ARE required to be replaced for repair, but that the customer is required to pay for this part which is nearly $800. If latch repair is necessary to make the van doors operate safely, it should be included in the TSB. I need help with getting resolution here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508438February 21, 2023
UNKNOWN OR OTHER
Vehicle shot off while driving at approximately 25 mph to 30 mph twice during a round trip. No control of the vehicle. Pulled over and put vehicle into park and restarted the vehicle. Very concerning. There is a safety recall on 2010 Chrysler Town and Country for this serious problem but not for this VIN number. Why not? If this happened at a higher speed or with traffic present the outcome and consequence could be significant. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508039February 19, 2023
ELECTRICAL SYSTEM
The sliding doors, both driver and passenger side, locks broke. They make a loud honking noise when unlocking vehicle. After doing some research, it looks like this is a very common problem in the 2016 minivan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507772February 17, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
After most of the major electrical components were replaced a new battery, alternator and computer. Ran for a week then just died for no reason had to be jump started just to get it moving. Also the lane blind spot detectors are in a very bad place and are subject to weather and broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507725February 16, 2023
AIR BAGS, SEAT BELTS, EXTERIOR LIGHTING
Since I bought this vehicle from A from a used dealer as is, the passenger restraint indicator on the dashboard comes on and off, the tire pressure warning indicator, even after proper inflation will not turn off and the passenger head restraint popped out forward almost a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507239February 14, 2023
ELECTRICAL SYSTEM
The contact owns a 2008 Chrysler Town & Country. The contact stated that within the past year the vehicle had stalled several times. The contact stated the traction control warning light was illuminated. The contact was able to park on the side of the road, restarted the vehicle, and continue driving to his destination. The contact took the vehicle to the independent mechanic and was informed that the exhaust gas recirculation (EGR) valve needed to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle back to an independent mechanic and was informed the Totally Integrated Power Module (TIPM) needed to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle back for a third time to an independent mechanic and was informed that the wireless ignition node (WIN) module had to be replaced. The vehicle was not repaired. The contact stated that NHTSA Campaign Number: 14V373000 (Electrical System, Air Bag) was completed by the previous owner of the vehicle. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507028February 13, 2023
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
The contact owns a 2013 Chrysler Town & Country. The contact stated while driving at approximately 35 MPH he noticed that the "check engine" warning was illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the oil pressure sensor and the oil housing needed to be replaced. The contact was advised by the mechanic that the oil sensor failure was a common failure for his year, make, and model. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506248February 8, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Chrysler Town and Country. The contact stated while placing the car seat in the third row and attempting to latch the seat belt, the seat belt failed to latch as needed. The dealer was contacted and recommended having a Fire Station install the car seat in the vehicle. The manufacturer was contacted, and a case was filed. The failure mileage was 70,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505697February 5, 2023
SEATS
The passenger seat headrest has internal damage and fallen forward. There have been no accidents and nothing has disrupted the Headrest. It is now unsafe for a passenger to be in the seat with a faulty headrest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505339February 3, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact's son owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505483February 3, 2023
STRUCTURE:BODY
passenger side rear sliding door, this door is currently stuck half-way open (or closed). nothing works to open/close it. not by any button or manually. tried to reset and to disconnect battery. I push a button, it moves 3-4 inches and stops. i shutter to think if someone vulnerable like my wife was stuck in her wheelchair, trapped inside and it was zero outside. well i guess the fire department will be able to remove the door and lift her out. no response from either dealer, chrysler or accessible van. door seem to have open and closing issues when this cold or on any slight incline, but always worked manually. i don't understand why a sliding door with yearly inspections and maintenance does not always work manually, at least????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504841February 1, 2023
ELECTRICAL SYSTEM
My vehicle keeps locking and unlocking itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504394January 30, 2023
ELECTRICAL SYSTEM
MOVING STALL Complete shutdown of the vehicle without warning while driving. Dash dials completely blank, loss of power steering, brake assist and engine power. Presumed loss of airbag function also. The issue first happened a few weeks ago but started to re-occur multiple times in recent days. Last occurrence captured on video (see attached GIF). Fortunately it was possible to bring the vehicle to a stop without incident in each case, but the potential for a injury is obvious. Prior to the issue a worsening problem over previous year or so was observed in that while in Accessory position, the slightest touch of the inserted key fob would sometimes cause similar shutoff ('off ' position).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504425January 30, 2023
UNKNOWN OR OTHER
The lock on right sliding door is in a locked position and you can not open the door. The electronic lock actuator failed and the manual lock lever is stuck in locked position. It's seems to be a Chrysler town and country and dodge caravan failure. It imposes a safty issue in case of a fire or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504458January 30, 2023
ELECTRICAL SYSTEM
Vehicle caught on fire - flames coming out of driver's tail light. Interior smoke before flames coming out. Thank God, we were home and noticed and was not in the middle of the night.. There was a 5 gallon full gas tank within 3 feet of this fire. It could have taking my whole house out and my family. Clearly there is a problem with the electrical system on the drivers side toward the rear.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11504552January 30, 2023
ELECTRICAL SYSTEM
This issue has to do with the ignition switch. While driving, the car would randomly shut completely off causing a loss of power to the electrical systems, power steering, effective braking, etc. This has occurred several times. Once while driving at night, the vehicle completely shut off while driving at approximately 60mph, causing the headlights to shut off and the power to completely cut off. This can be extremely dangerous and even deadly. My safety was put at risk as I loss my vision(without headlights) and losing power(steering, engine, etc.) caused me to veer into the incoming traffic lane. A head-on collision could have occurred due to a loss of control. The issue is intermittently and cannot be intentionally replicated. However, it has occurred numerous times. The component has not been inspected by the manufacturer. There is no warning indicators when the problem occurs. It usually occurs suddenly without hindsight. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504583January 30, 2023
SEATS, AIR BAGS
The safety feature of the front row headrest released during transit. Upon inspection it was found that the plastic retaining arms failed releasing the tension arm which controls the safety feature of the part. No one was injured in this instance but it represents a substantial safety issue particularly because it occurred as part of the safety features of a large capacity family vehicle. The failed piece could easily lead to death or injury. The premature release of the headrest tension was very loud and constituted a major distraction. In the event of this happening to the driver while in motion it could cause injury to the driver which may, in turn, result in injury to other passengers if a wreck occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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