Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11514522March 30, 2023
SEATS
Both headrests in the vehicle have malfunctioned and popped without the occurrence of an accident. The headrests are broken and cannot be reset in their proper functioning position. Therefore, it poses a safety hazard for occupants. The components have not been inspected by the manufacturer or anyone else other than the owner of the vehicle. There are no indicators denoted the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514508March 29, 2023
ELECTRICAL SYSTEM
I took my van in because the vents were not blowing full force when first starting the vehicle. After 5 mins the air blows normal. I looked online for potential recalls and found that 2014 and 2015 dodge and Chrysler vans had this issue and found that others had this issue and the module needed to be reprogrammed. I had the service center replace the blower motor and test the relays and wires and even with the new motor, it still has this 5 min delay to blow full force. I called Chrysler and they don't see recalls for my van but I believe this is part of the recall. I think this issue started last summer and had my whole ac system checked and the tech put dye in the system and there are no leaks. I use Firestone Complete Auto Care so they have my records if you need them. I can also give you the link of the website I found regarding the recall. You can inspect my vehicle if you would like. It happens every time I start my van. I am a quadriplegic and cannot sweat. This is a safety issue especially in the AZ summers. If this cannot be resolved through NHTSA can you please tell me how to fix the issue or give me info on where it can be remedied. Thank you! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514146March 28, 2023
ELECTRICAL SYSTEM
The rear hatch on my 2014 Town & Country opens randomly, without my pressing the key. It has happened about 7 times this year. It started in late January. I was out of town and my van was parked in a residential parking lot. When I came out the hatch was up. I thought maybe I had hit my key or something during the evening. Not so, now I can go out at any time and the hatch is up. I am afraid it will come open while I am driving. Today, 3/28/23, it has come open 3 times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513916March 27, 2023
UNKNOWN OR OTHER
The van has repeatedly (5 seperate times) stalled in the middle of driving. The electronics will remain on, but the power steering goes out and the van decelerates to a complete stop. When I try to start the van immediately after, the ignition turns over, but the engine does not start. After a period of 10-30 minutes the van will start up fine. We’ve had the van to our mechanic and there are no codes. The first time it stalled in the middle of a 2 lane road, on a blind curve, with no shoulder to pull off on. The second time was on interstate 75. I now know when it happens to start searching for a safe place to pull off the road, however once it happens I am limited on the distance the van will travel before it stops. Depending on the seed I’m traveling it’s usually only a couple hundred feet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513882March 26, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Without warning Ignition Turned off WHILE driving and in motion. Was slowing to get ready to make a turn onto another adjacent road loss of power steering and the stall nearly resulting in Auto accident Luckily my 3 children were not present in the van at the time no warning lights no check engine lamp just sudden failure and shutoff of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513375March 23, 2023
ENGINE
The contact owns a 2014 Chrysler Town and Country. The contact stated while his wife was driving 65 MPH and drove over a bump in the roadway, the vehicle stalled. The contact was unaware of a warning light being illuminated. The contact shifted the vehicle into neutral(N), restarted the vehicle, and continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513179March 22, 2023
POWER TRAIN
When I was driving my children to daycare the car suddenly lost power and was unable to drive over 20 mph. Fortunately, it was early in the morning and the road I usually travel was not as busy as it is later in the day. The RPMs were jumping and the car was jerking around. Luckily, I was able to pull into a residential area and call for a tow. No warning lights came on in the vehicle and I was traveling on a main road with a speed limit of 50 MPH when the problem occurred. I had the transmission replaced and the mechanic said this is a very common problem with the 2016 Town and Country and upon further inspection I read that over 20,000 of these make and model vehicles were recalled for the same exact type of transmission failure. I doubt my mechanic has the old transmission still in his possession but I have receipts of what exactly was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513214March 22, 2023
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PRESSURE/TEMPERATURE SENSOR
The contact owns a 2008 Chrysler Town and Country. The contact stated while driving 60 MPH, steam was coming from the radiator. The temperature gauge failed to indicate that the engine had overheated. The contact pulled over and discovered that the coolant had leaked out. The contact added water to the coolant reservoir and then drove the vehicle to the residence where the coolant hose was replaced. The dealer and manufacturer were notified of the failure and the contact was informed that he needed pay for a diagnostic test to determine the cause of the temperature gauge failure to indicate that the engine had overheated. The temperature gauge was not replaced. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512664March 19, 2023
FUEL/PROPULSION SYSTEM
Vehicle has repeatedly died while driving on the highway. After sitting approximately 1 hour it will start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511694March 14, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STRUCTURE:BODY
My back driver side sliding door stopped working and I had to remove my grandchild from the window because the car was loaded and packed for a trip. Then about 5 months after the door stopped my passenger and driverside windows would roll down and immediately back up and then down and not close. This caused extreme cold for passengers in the vehicle since we were driving in bad weather and could not stop to try to get them rolled up. Having only 1 back door that works makes it completely impossible to load and unload my family and it bothers me if there were an emergency and had to exit vehicle I wouldn't be able to get all my grandkids out in a timely manner. When I pull up to a construction zone and have to stop I have to open my door to hear to talk to them which caused them to tell me to stay in vehicle and they get scared for my safety with my door open. I cannot communicate with drive up tellers and it is impossible to order from a drive thru when I have to open door or if I get pulled over by a cop and he tells me to roll window down I have to open door and he takes secure measures thinking I am going to do something bad when I have to talk to him with door open cause windows don't work. Then about 3 months ago the same noise and situation started happening with the back 2nd row windows and therefore I have not been able to use any windows in my van because I am scared they will remain open and my vehicle will be a target for theft or vandalism
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511402March 12, 2023
UNKNOWN OR OTHER
I got my 2013 chrysler town and country of a local used car dealership. I’ve had it almost 2 years. The transmission is now going out. I’ve been told it’s probably a design flaw inside the transmission as so many other people are having the same problems with the 62te transmissions. It has 102,000 miles. I got it it when it had 90,000. There is no warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511404March 12, 2023
POWER TRAIN
Transmission slippage…… Engine light on highlighting problems and cylinders.. transmission overheating and not working.. this is happened three times the most recent time was yesterday and two days earlier
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510952March 9, 2023
FUEL/PROPULSION SYSTEM
Fuel pump relay not working and caused van to stall while driving. Then van wouldn’t start due to not getting fuel. Vehicle is not safe to drive due to possibility of stalling while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510957March 9, 2023
ELECTRICAL SYSTEM
The driver side rear sliding door started making a loud buzzing noise when the doors lock. Then the door stopped locking at all. This is a safety hazard because my kids could open the door while the vehicle was moving. I read about this happening with other 2016 T&C vans also. There were no warning lights or anything to indicate what was happening. Just the loud noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510596March 7, 2023
AIR BAGS, ELECTRICAL SYSTEM
Local chyrsler will not replace parts that have been recalled. I was told when to come in to have the parts replaced. they had the parts. I came in, after 3 hours they told me they had to order the parts. The next morning they emailed they had the parts. I could come in the next day at 2:00,I said ok. Then I received an email an hour later that my appointment was at 9:21 that morning,it was now about 11. I don't have a phone, and my emails were blocked when I tried to contact them. They are giving me the royal run around. Can you help me? Should I just forget the whole matter? Dealer is in Gaylord. ; ;
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510407March 6, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have had this vehicle for 2 years. I have replaced the fly wheel 3 time. It has caused many issues under he hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509811March 2, 2023
ENGINE
Driving 70mph on the interstate when the engine just shuts down ( sudden engine failure ) it is only by the grace of God that it didn't result in a pile-up and injury/loss of life. One of the most fearful experiences that I have ever had happened to me. This is the 2nd instance of sudden engine failure in the past month. On each occasion, I have had the vehicle towed and the mechanics are unable to find the root cause of the problem. I now fear injury/loss of life to myself and or others. I tried calling Chrysler to no avail and i have sent a certified letter to the Chrysler CEO , hristine Feuell with no response so far. The contact stated that they paid to have their vehicle looked at by the dealer. There were unsuccessful in duplicating the issue or finding the cause or a cure. The contact was told to trade in the vehicle. The contact stated after 10 breakdowns and 7 vehicle tows this week someone finally figured out the problem being a DEFECTIVE TIPM module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509844March 2, 2023
ENGINE
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509891March 2, 2023
POWER TRAIN, ENGINE
The contact owns a 2015 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to two independent mechanics, where it was diagnosed with needing the transmission pump to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train), however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000. The consumer stated the vehicle was inspected by 3 different dealers and determined there was a faulty transmission pump. The consumer is appealing the recall and requesting to be part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509622March 1, 2023
STRUCTURE:BODY
In July 2020, while on a trip, driving on the interstate at approximately 70mph, the driver front door window trim flew off, luckily not hitting the vehicle behind me. I suspect if would have caused damage if it had, even possibly going through a window. It cost $92 for the new part (APPLIQUE. B Pillar. Left). In January 2022, while on a trip, driving on the interstate at approximately 70mph, the passenger front door window trim flew off, luckily not hitting the vehicle behind me. As stated above, it could have been a problem had it hit any vehicle behind us. It cost $86 for the new part (APPLIQUE. B Pillar. Right) . I was able to find the parts online rather than going through a dealer (cost $150+ from them). A friend who works for Caliber Collision offered to put the replacement parts on for us, saving us labor costs. He mentioned he has seen this problem on numerous Town and Country vans. The only warning we had was a sudden high whistle as the piece came off. The parts never felt loose so we had no reason to suspect they would come off. This seems to be a design flaw that I think we should be reimbursed for. I can supply the receipts if that is a possibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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