Chevrolet Traverse Complaints

593 consumer complaints on file.

#11557794November 30, 2023
UNKNOWN OR OTHER
We have had issues with the Onstar system not working after using the key fob to remote start the vehicle. This has been going on for 1.5 years and again GM customer service told me that the engineers are working on it. Additionally the Onstar emergency SOS will not work during this time because it is disabled Red light instead of green. We live in northern Minnesota where the winters can be brutal-20 to -30 degrees and are afraid that the crash detection system will not work due to this issue. Every thing works fine if you start the car with the button on the dashboard. There are numerous complaints about this affecting numerous vehicles including trucks. A real safety hazard being we live and drive in frigid conditions a bunch in the winter. All GM tells me is they are working on it but the Safety bulletin is dated February 2021 and NOTHING HAS BEEN DONE TO CORRECT TIS SAFETY ISSUE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557077November 27, 2023
VEHICLE SPEED CONTROL, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was unable to stop my vehicle from accelerating. The brakes were engaging but my vehicle continued to build speed. Myself and my family, as well as others on the road, were all put at risk due to my vehicle not responding or failing to control speed; cruise control was not engaged. My insurance company, USAA, is currently investigating and determining total damage estimate. No warning lamps, indicators, or messages were presented prior to collision. The rotors and brakes were glowing red after collision from continuous attempts to stop the vehicle.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11556522November 22, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
After purchasing our vehicle we noticed back up camera view was switch to a globe view and noise in vehicle when driving over 40 mph that sound like electric wires shorting. Took to dealership they said they did updates to information center. After a few days it continued to do the same issues. Called dealership back and they took another look at it and said they once again pushed out a large update. Well vehicle continued to have same issues with addition of now rear view camera is going while in drive. Stereo screen gets all glitched up. Took it back and they kept it for a week and claimed they replaced stereo next day after picking it up it continues to have same issues and now my apple CarPlay doesn’t work. They claim I need WiFi to have it connected. Which is a lie it was working before they replaced stereo. I have contacted GM regarding all this. There is an open case. We have only had our traverse for 3 months. I have videos as well that my children have taken while reverse camera is going while I’m driving in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555218November 15, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I was trying to park on a little steep driveway. Somehow I got out of the car when it is D gear. In seconds I realized the car is moving forward and jumped right back in the car, hit the brakes and switch D to P. The car didn't stopped. I remember buckled up sign on display and I did. Then I pushed the start button tried to stop and start it again, the car didn't stopped. The car continued to move down from driveway to backyard down the slope hitting and badly damaging a tramboline and a chair on its way and only stopped after hitting a tree. Then the engine worked when I pushed start button.I was able to reverse back to driveway again. I was lucky the kids were at school and there was a tree stopping the car to fall the little creek at the end of property line. Did I forget the car in auto shut off or simply shut the engine while it is on D? I am not sure exactly when I was able to switch gear P, it was before or after the buckle up sign. I don't remember any other warnings like "switch D to P to Park" before I left the car.(Normally it says) This acccident happened the day after we took it to service for 10k milage maintenance , oil change ,tire rotation, 27. Inspection. I am suspecting a main system malfunction because, after it came back from the 10k maintenance service, it was giving a strange alarm sound at random times when driver door opens. Alarm was louder and faster then normal warnings like remote left in the car etc. and there wasn't any warning on the display, indicating what it was about. I am suspecting power terrain and brake failure too. I don't know if my car does have an auto brake to stop itself and avoid sliding down a slope when driver is out of the car. I don't know if my car has a sensor showing if the driver is seated or not. Overall I experienced a dangerous situation and my attempts to stop it was unsuccessful.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11553919November 7, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
leased vehicle brand new in 4/22 and have had nothing but issues since then.. new radio/navigation (would stay on with car off), torque tube replaced, chip malfunctions, grinding issue with truck steering wheel that pulls at times from this- truck red dash light blinking & truck dead stopping at 60mph on highway. truck has been to service center for months in & out. have been told many times they cannot duplicate the stopping issue so therefore cannot fix it. Electrical codes pulled & are active. The truck is NOT SAFE!! my 2 year old was in it when it dead stopped on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552861October 31, 2023
SUSPENSION, POWER TRAIN
The contact owns a 2023 Chevrolet Traverse. The contact stated while driving up the driveway, the 4WD and all-wheel drive became inoperable. The passenger's side front tire was spinning and making an abnormal sound. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sun gear needed to be replaced, a tire rotation test was performed, and the rear differential was replaced. The tire test was performed and failed. The failure recurred. The manufacturer was contacted, and the engineer informed him that the vehicle was working as designed and that another engineer would be assigned to check the PCU. The failure mileage was approximately 90,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552717October 30, 2023
SERVICE BRAKES
Since I bought this car new the brakes have been squeaking and when I took it to the dealer they said they need about this problem but there was nothing that they could do about it since the manufacture has not given them a bulletin on this model of vehicle yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551975October 26, 2023
FUEL/PROPULSION SYSTEM
the purge valve is ticking for the past two weeks dealership informed me yesterday that it is working as designed and no codes were noted by technician. ticking noises ( which are VERY annoying) were not present when vehicle was bought about 3 months ago . The service rep informed me that although purge valve issues have been noted and taken care of by other GM models., the traverse is not part of any recall at the moment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550554October 18, 2023
POWER TRAIN
The contact owns a 2023 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549838October 13, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Peeling/ chipping paint down to primer in areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548240October 4, 2023
ENGINE, POWER TRAIN
The contact owns a 2022 Chevrolet Traverse. The contact stated that while shifting the transmission into park (P), the vehicle failed to park. The "Shift to Park" message was displayed. Additionally, the vehicle inadvertently and aggressively lunged backward while stopped. The vehicle was taken to the dealer, where the transmission was replaced and repairs were performed on the exhaust system; however, the failure recurred with the vehicle making an abnormal sound while driving. Additionally, the contact stated that her daughter suffered shortness of breath and dizziness while asleep inside the vehicle, which she later received medical attention for. Upon inspection, the contact noticed there was a leak in the exhaust system. The vehicle was taken back to the dealer, and the contact was informed that the exhaust pipe had a leak and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11547774October 2, 2023
FUEL/PROPULSION SYSTEM
the vehicle unexpectedly loses propulsion and or mechanical park,there is increased risk of crash or roll-away
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546962September 27, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
KNOWN ISSUE: Chevy Traverse owners may experience a condition wherein the front exhaust pipe on their crossover separates from the mounting bracket, resulting in damage to the pipe. Now, General Motors has issued new Special Coverage that addresses this issue. NEW ISSUE: Rear exhaust pipe is also affected. When separated/cracked this was leaking carbon monoxide fumes into the inside of the vehicle when driven. Our family's safety was put at risk breathing these fumes. The Chevrolet dealership says that only the front exhaust issue is being recalled/covered but rear is not even when it is attached to same mounting bracket with known issue. Appeared/noticed as loud muffler sound and strong smells of fumes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545984September 22, 2023
POWER TRAIN
On multiple occasions the vehicle will not turn off due to the shift to park preventing the engine from turning off. If the operator is in a garage and needs to turn the engine off this will prevent the operator from turning it off and could cause injury or death due to vehicle exhaust. I currently have it at the Chevy dealership for warranty repair but I’m not sure if they will cover it. Here’s a link to the video of the issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543666September 10, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I stopped for gas and when I went to start the car and leave, the parking brake did not disengage. I was stranded. This is the second issue I have had with the breaking/gear shift on this vehicle. It is a lemon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540762August 25, 2023
POWER TRAIN
The contact owns a 2023 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540622August 24, 2023
EXTERIOR LIGHTING
Headlights , especially high beams are positioned too high. High beams literally illuminate treetops without placing even one lumen of light on the surface of the road. Dealer claims lights meet manufacturer specs and won’t/can’t adjust them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539607August 20, 2023
ELECTRICAL SYSTEM
On April 17, 2023 I was on my way home from work and got a message " Battery Saver Mode Activated." I checked the voltage and it was at 11.4. By the time I got home, the voltage had gone down to 10.3. I took the vehicle to the dealership on April 19, 2022 for repair. It was a bad alternator. On June 29, 2023, my family and I were on vacation and at a hotel in North Little Rock, Arkansas. I got up the next morning, 0330, and started the car and I got a message, " Battery Saver Mode Activated." I checked the voltage. It was at 11.3. I had to drive to the nearest truck stop so we would not be stranded on the side of a dark highway. The battery light came on and a message came up something like, "Charging system low. Vehicle could stall anytime." The battery light remained on. We made it to the truck stop, voltage was at 10.1, and I had to call a tow service to take my vehicle and my family to the nearest dealership in Stuttgart, Arkansas. It was another bad alternator and was repaired again and returned to me on August 4, 2023. Both instances, I was on busy highways with no gas stations for miles and not very good cell service. I live in Texas and the weather was hot and I had my son, my granddaughter, and 3 dogs with me. I couldn't get the windows down because the battery was dead. I contacted the manufacture. The vehicle is available for inspection upon request and has not been inspected by the manufacture as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532899July 18, 2023
ELECTRICAL SYSTEM, ENGINE
After owning new vehicle for one month the check engine light comes on, return to dealer for service and we are told there is a known issue with 2023 Traverse showing check engine light off the lot. The vehicle is inspected and found that wires from the computer are rubbing/melting against a hot surface in the engine/transmission causing a faulty check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531171July 9, 2023
POWER TRAIN
Automobile less than 1 year old w/ less than 14,000 miles has had the following service issues. Transmission Failure 06/28/2023 - Replacement of entire valve body Transmission Failure 07/06/2023 - Dealership claims entire transmission to be replaced. Mileage between failures was 334. No Accident or injury, but when a transmission fails with a family of 5 in the car, it is unsettling and unacceptable for a vehicle that is less than 1 year old w/ very low miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Traverse