Chevrolet Suburban Complaints

452 consumer complaints on file.

#11696501October 30, 2025
SERVICE BRAKES
I went to get in my 2023 suburban this morning to travel to the gym. It started but it would not shift out of park. I looked down and noticed the check engine light was on, the ABS light was on, and the park brake light was on with a lock and wrench. I had no issues since I purchased it used in March 2025 and yesterday it was driving fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696411October 29, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint. To Whom It May Concern, I am writing regarding the recall on my 2021 Chevy Suburban. While I understand there is currently no active solution for the issue, I want to stress the seriousness of the situation. As a mother of [REDACTED] living in Wisconsin, I am deeply concerned that if my truck were to shut down due to engine failure and we could not get help quickly, my family would be exposed to the risks from the fire that inevitably could arrive. Given the harsh winters there, this poses an unacceptable safety risk. Additionally, I paid for an extended warranty, believing I had plenty of coverage left. I recently brought my vehicle in only to be told that I was 500 miles past the 60,000-mile limit, I was under the impression the warranty had not expired, and if I had known otherwise, I would have brought it in much sooner. This issue has been ongoing for at least 6 months, and I have been aware of the mileage restriction, I would have scheduled service well before this point. On top of that, my Suburban continues to emit the smell of burnt oil. It is embarrassing to have my vehicle smell like it's burning every time I drive it, and it raises serious concerns about my health. Breathing in burnt oil fumes regularly cannot be good for my lungs or overall well-being. This issue has also created a financial burden for me, as I am currently trying to sell the vehicle. In its present condition—with the burning oil smell and unresolved recall—it is essentially unsellable. No buyer wants to take on these risks and uncertainties, leaving me stuck with a vehicle I can neither comfortably drive nor reasonably sell. This matter is not just about inconvenience. It is about safety, that matters, and other concerns, trust and accountability. Chevrolet has marketed its vehicles as reliable, family-safe transportation, and I want to feel assured that GM takes immediate action to properly address this oil consumption and/or issue. Anything less is unacceptable when it comes to the safet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695904October 27, 2025
POWER TRAIN, ENGINE
Hi my 2022 chevroley suburban has been sidelined for more than two months with a problem that involves my cylinder number 5 ( lifter and camshaft or crankshaft ) i believe. a well known issue with these cars. i happened just a few miles out of my warranty. when i went to chevrolet to explain to them. they didn't want to fix it. i have two young children that i take to school with this vehicle and they won't help me. this is a known issue with this model and it has been recalled many times. i'm stranded because of this car being out of an engine ... mind you the problem started well before my warranty and i was thinking that i needed some spark plugs ... by the time i realized it ... it went right over my warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695541October 25, 2025
ENGINE
I took my 2024 Chevrolet Suburban to get repairs associated with GM safety recall N252494000 - L87 Engine Loss of Propulsion. My vehicle "passed" the test, so the "correction" employed by GM is that "vehicles that pass inspection will be provided a higher viscosity oil, which will also require a new oil fill cap, an oil filer replacement, and an owner's manual insert." All of this was done free of charge. However, the owner's manual insert states that "For future engine oil changes, use SAE OW 40" oil. This updated owner's manual insert, which is provided as a solution to GM's recall of a faulty connecting road and/or crankshaft, causes the future costs of oil changes to increase from $160.00 to $230.00. Assuming quarterly oil changes, this will increase the cost of operating this vehicle to increase by $2,800 over an estimated 10 year lifespan. This increase should be covered by GM. GM sent me a letter that states, "If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to the Administrator, NHTSA." By passing on the cost of the increase in oil change for all future oil changes, GM failed to remedy this defect without charge. I submit this claim because GM filed to remedy this defect without charge. Please see highlighted portions of attached documents in support.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695456October 24, 2025
SERVICE BRAKES, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
i pulled on to the road and i heard a loud knocking and my vehicle started skipping and wouldn't go. the lights on the dash lit up and said, "brake failure" and "emergency brake failure" and i had no brakes. I managed to coast into a parking lot. The engine light was on. I turned the vehicle off and waited about 5 minutes and turned it back on, The engine light remained. The first time this happened I was going down the road and the vehicle started sputtering, the emergency brake light came on the dash and the car shut off. It has a rough idle when you start it. I am terrified of this car. I have grandbabies in the car with me, Had i been on the highway either time i would have caused a terrible accident. The dealer says they can't get the car to do it so they can't fix anything. It has happened twice so you know it will again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695445October 24, 2025
SERVICE BRAKES, ENGINE
The contact owns a 2024 Chevrolet Suburban. The contact stated that while depressing the accelerator pedal, there was a loud rattling sound coming from the engine. The contact stated that while depressing the brake pedal, the vehicle failed to respond as intended while driving with her grandchildren inside the vehicle. The brake failure warning light was illuminated. The contact stated that the vehicle lost power and coasted and slowed down, and the contact shifted into park(P). The contact stated that the failure had occurred on two separate occasions. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694924October 22, 2025
ENGINE
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at 10 MPH, there was an abnormal rumbling sound coming from the engine, with the check engine and traction control warning lights illuminated. Due to the failure, the contact restarted the vehicle and drove to an independent mechanic. The mechanic performed a diagnostic test on the vehicle and discovered a misfire in cylinder #3. The mechanic replaced the cylinder #3 ignition coil; however, the failure persisted. The contact then had another independent mechanic at the same shop inspect the vehicle, and the mechanic diagnosed the vehicle with engine failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694774October 21, 2025
ENGINE
CAR BURNS EXCESSIVE AMOUNTS OF OIL AND HAVE TO ADD REGULAR QUARTS OF OIL BETWEEN THE MANDATORY OIL CHANGE. CONSIDERED VEHICLE COULD MALFUNCTION AND CAUSE AND ACCIDENT OR CATCH FIRE. DEALER SAID THEY HAVE RECALLS FOR OTHER CHEVY SUVS AND TRUCKS WITH SAME ISSUE BUT NOT MY PARTICULAR MAKE AND MODEL. THIS ISSUE WITH CHEVY'S BURNING OIL WARRANTS AN INVESTIGATION SINCE CHEVY IS NOT ADDRESSING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694418October 19, 2025
FUEL/PROPULSION SYSTEM
car jerks with initial acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692132October 8, 2025
UNKNOWN OR OTHER
When driving making a left or right hand turn my 2023 Suburban loose power and turns off and it is thrown in N and state to press start to restart my SUV. No codes are given to determine the issue. This has happen a handful of times. It has been taken into Chevy and they are unable to diagnose the problem. During the one visit they stated it was the battery and replace it and it has done it again. This is a very unsafe to drive the SUV as I'm afraid someone will rear end me and hurt me or someone else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691800October 7, 2025
POWER TRAIN
2023 Chevy Suburban transmission control valve failures causing wheel lockup or deceleration causing the vehicle to be unsafe to operate. Chevrolet refuses to acknowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691379October 4, 2025
ENGINE
Engine while driving completely seized up. Crank shaft, cam shaft and oil pump water pump replaced. Low oil pressure alarm code present then sudden loss of power. Piston blown. There are similar recalls to 2021 suburbans however, this specific model is not in the recall. I was told I need a completely new engine. The car died in the middle of traffic and police had to call an emergency tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690625September 30, 2025
ELECTRICAL SYSTEM, ENGINE
I own a 2022 Chevrolet suburban and bought the 72k mile extended warranty. Recently my telematics module went bad which is covered by the GMPP. I lost wifi, my clock is wrong everytime etc. However General Motors no longer makes this part anymore. Parts department utilizes a third party company called specmo for a refurbished authorized unit. However, GMPP will only cover the original msrp not the inflated price from the company specmo that GM uses for these parts. This part is 100% covered based on an msrp for a part that they no longer use and states that policy does not allow them to cover the full cost over the original msrp of the part. This is an issue that is all over the forums and internet and is ridiculous that GMPP is an extension/better than manufactures warranty yet they will not fully cover the full cost of the part that is covered. A few days later I was driving and my abs, traction control, steering, brakes, everything was flashing and not responsive or dramatically reduced like my brakes where I could not stop immediately with me and my 5 kids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689352September 24, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Summary: Sudden loss of engine power while driving due to lifter failure. Details: While driving my 2022 Chevrolet Suburban equipped with the 5.3L V8 (RPO L84), the engine suddenly lost power without warning. The vehicle began misfiring and lost propulsion in traffic, creating a hazardous situation. I was unable to maintain normal speed and had to maneuver to safety while the truck rapidly lost power. The dealer later diagnosed the problem as a collapsed lifter/valvetrain failure — an issue that GM has already documented in service bulletins (PIP5776G, 23-NA-043) and a service update (N212353840). These bulletins show GM has long been aware of defective lifters in 5.3L engines. This is not just a drivability concern. A sudden engine failure and loss of propulsion while driving poses a clear safety risk, especially when merging, crossing intersections, or towing. I maintained the vehicle properly and have all service records. I request NHTSA investigate these widespread lifter failures in GM’s 5.3L V8 engines as a safety defect, since they can and do cause sudden loss of power in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689276September 23, 2025
ENGINE
I own a 2022 Chevrolet Suburban (VIN: [XXX] ) that is included in NHTSA Recall No. 25V274 / GM Recall No. N252494000 for engine defects in the 6.2L L87 V8 engine. My vehicle was inspected at an authorized GM dealer today, on 9/23/2025 (Don K in Whitefish Montana). Instead of replacing the engine, the dealer performed the recall “remedy” of switching to higher-viscosity oil, changing the oil cap and filter, and providing an owner’s manual insert. However, the dealer service manager specifically told me that my engine will eventually fail due to the known defect and advised me not to drive the vehicle on long trips. He also told me to be careful driving if I have children, and it is only a matter of time before the engine fails, which will look like sudden shuttering, loss of acceleration and it will no longer run. He told me wait time to get a new engine after it fails is currently 8 months. This is alarming because the recall notice states that engine failure can cause sudden loss of propulsion without warning, which could be catastrophic going across multiple lanes of highway (from my home street), and entering and exiting my street via the 4 lane highway "suicide lane". I am very worried about this in the coming winter season with snow and ice. The current “oil upgrade” remedy does not resolve the underlying manufacturing defect in the connecting rod and/or crankshaft. Even after the recall service, my vehicle remains unsafe to operate, and the dealer’s own warning confirms this. I request that NHTSA review GM’s recall remedy to ensure that it adequately addresses the safety defect. A true remedy should involve replacement of the defective engine components, not just an oil change, or an immediate buy back of my automobile by the company so I can purchase another safer vehicle. My family and I do not feel safe driving this vehicle, and the manufacturer’s current approach does not eliminate the risk of catastrophic engine failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689230September 23, 2025
ELECTRICAL SYSTEM
Onstar module failed, no longer have wifi, navigation or other onstar supported features. Cannot perform system updates for vehicle due to onstar module. Cannot use app due to onstar module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688996September 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Suburban. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact requested a work order on the vehicle for the recall repair and the dealer refused. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was also made aware of the issue and refused to create a work order for the recall repair. The contact was provided a case number. The vehicle was not repaired. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687782September 17, 2025
EXTERIOR LIGHTING
The headlight adjustment screw is broken. Was never used or adjusted and now the headlights point to the ground. GM does not offer a replacement part for the adjustment screw, the only fix is to purchase a whole new headlight assembly which is roughly $1,000 before installation costs. This causes a dangerous situation since the drivers side headlight points to the ground and it is hard to see in front of you at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687640September 16, 2025
ENGINE
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving approximately 30 MPH, the vehicle suddenly shut off without warning. After restarting the vehicle, the vehicle operated normally. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687209September 14, 2025
UNKNOWN OR OTHER
On star Telematics Control Module is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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