Chevrolet Suburban Complaints

452 consumer complaints on file.

#11715199February 3, 2026
ENGINE, POWER TRAIN
My 2023 Chevy Suburban High Country had the L87 Engine Loss of Propulsion (Related field action: See Special Coverage N252494003) recall performed on it and completed on August 15, 2025. Higher viscosity oil was put in. This was at approximately 55,000 miles. While driving on the highway at 60mph on December 29, 2025 the vehicle twice lost propulsion and indicated the vehicle needed to be restarted. I took it to a Chevy dealer to have looked at in early January 2026 and they could find no issues or codes. On January 31, 2026 while driving on the hwy at 75 miles per hour the vehicle started to rattle and it lost propulsion. The DIC indicatd "System Failure" and I had to pull off to the shoulder of the highway. The DIC repeated "System Failure" and that the vehicle needed to be restarted. The vehicle would not restart when attempting to press the brake and restart. This happened on a busy interstate and the safety and well being of my family inside was put at a risk that could have been avoided, likely if the engine would have been replaced in August of 2025. The temperature outside was in the single digits and there was no air pushing through the vehicle while we waited for a tow truck and another family member to pick us up off the highway. There was no warning lights or messages prior to this happening. The vehicle is currenlty undergoing diagnostic testing at a Chevy dealership. This happened at 69,000 miles. This is highly concerning that this could happen in a 95,000 dollar vehicle. This is absolutely a saftey risk. I'm lucky I was able to merge on the interstate in a vehicle that could not maintain the speed with traffic and pull off to the shoulder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714801February 1, 2026
ENGINE
The code that originally came up was P0300 a (Engine Misfire). I had this truck for one year and it says my fuel injector went bad so I’m getting the whole Tune Up done. I have the My Chevrolet app connected to my vehicle and it’s saying: the Engine/Transmission system needs service and the Emissions system! Mind you I e only had this vehicle for one year i bought it in February 2024 and it’s a 2023! I bought it from Lindsay Ford in Wheaton MD. I feel as though all this should not be happening in a matter of one year l believe I was sold a defective truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714782February 1, 2026
SUSPENSION, VEHICLE SPEED CONTROL
There is an electronic problem that continues to trip the warning for the Air Ride suspension system to fail leaving the vehicle stuck at its current ride height or it drops eithee the front or rear suspension to the ground while simultaneously raising the front or rear to its highest setting. It also causes the vehicle speed to drop immediately to 56 mph. Issue has been scanned by several dealers to determine air leaks, pinched wires, failing compressor and all were found to be in normal operation. This is a huge safety concern as well as a huge financial concern for the consumer.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11714437January 30, 2026
FUEL/PROPULSION SYSTEM
My 2021 Chevrolet Suburban stalled while driving in late September 2025 and had to be towed to a dealership. The vehicle is subject to an active fuel pump power control module safety recall that has been in effect since 2021. The vehicle was brought in specifically for repair of this issue. The work was processed under warranty, and I was charged a deductible. After learning the repair was directly related to an active safety recall, I requested reimbursement of the deductible, as recall repairs should be completed at no cost. That reimbursement request was denied. I have since been informed that the recall repair was never “completed,” and the recall still shows open in the manufacturer’s system. I am now experiencing shuddering and symptoms consistent with a potential stall recurrence. The original stall occurred while I was transporting my children, including special needs children who require regular transportation to school and therapies. The vehicle failure left us stranded at night in an unsafe area. Due to the prior stall, the unresolved recall status, and the recurrence of symptoms, I do not feel the vehicle is safe to operate. Thank you for your attention to this matter, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714279January 29, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Suburban. While driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was previously repaired under NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the failure persisted. The local dealer was contacted; however, the vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was 27,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714022January 28, 2026
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
“Service safety restraint system” light came on. I feel this is a defect and a serious concern. I’ve seen where others are experiencing the same issue. I bought this vehicle specifically because I wanted to a safe vehicle to drive my 4 children around in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713809January 28, 2026
FUEL/PROPULSION SYSTEM
The front of the fuel tank is hanging down and nearly dragging on the ground. This was with normal driving on a highway. No hitting bumps or aggressive off-road anything. We noticed when we heard a scraping noise going slowly over a slight incline in a driveway that it was hanging down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713441January 26, 2026
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle went into limp mode! Everything associated with it happened so quickly,no brakes,no steering ,it was terrifying. We got safely to a gas station. We were advised to take it to a certified Chevrolet dealer which we did We had it towed to the certified Chevrolet dealer in Charlevoix, Michigan.They hooked it up to the diagnostics and said they found absolutely nothing wrong with the vehicle.Very Frustrating! After experiencing this terrible incident will never feel safe in this vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713404January 26, 2026
STRUCTURE:BODY
OEM Running boards, non powered. It is available for inspection. The running boards are slippery evetime they are wet. Does not matter what shoes you have. I have slipped 4 times since owned the vehicle and even broke the interior panel of my driver side door in 2023 which lead to a$500 repair bill. My wife and I both slipped today (1/26/26) and bruised pretty bad. Kids have also slipped in the past. No, it was not inspected or reproduced but dealer did say its a common problem they see with the OEM running boards. No, it was not inspected by the dealer. No warning lamps since it is a non powered part.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11713386January 26, 2026
ENGINE
After purchasing the car, the engine oil low light came on after driving about 2,000 miles on a fresh oil change. We took the car to the Chevrolet dealer where they said the engine was over 2 quarts low on oil and recommended a fresh oil change. After another 2,000 miles of driving the low engine oil light came on again. We took it back to the same dealership and started the oil consumption test. After several months of oil checks, it was determined that the engine failed the test and service was recommended and would be covered under warranty. Extensive repairs were performed on the engine including piston replacement. After receiving the car back from repair, we continue to have the engine oil low life light appear after a few thousand miles of driving and have to add 2 quarts of oil to the engine. We contacted the Chevrolet dealership that performed the repairs and they said that prior warranty work would not be covered since we were now out of factory warranty. We were informed that we would have to go through the oil consumption test again and pay for any needed repairs. We're concerned that with investigation EA25007, our engine could experience the bearing failure and cause serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713362January 26, 2026
FUEL/PROPULSION SYSTEM
On Saturday, 11/29/25 @ 3PM, while driving on I-75 from GA to MIA, our 2022 Suburban VIN: [XXX] sudden & unexpected had a mechanical failure. Without warning, vehicle stalled/ stop while traveling at highway speed, leaving us seconds to maneuver to the side. This failure created an extremely dangerous situation that could have resulted catastrophic or fatal accident for my family. Check engine light came on (code P102A). An officer stopped to assist & arranged car to be tow which we had to pay $135 to nearest Chevrolet dealership. Since the dealership was closed, I was forced to stay an additional night in a nearby hotel and paid $106.46. The vehicle was inspected by Countryside Chevrolet, who diagnosed the issue as a failure of the fuel pump control module however I was informed that this VIN was not covered under warranty or any special coverage, despite the fact that we experienced the exact same failure on our 2021 Chevrolet Tahoe, which was covered under warranty for this same defect. I was forced to pay $708.72 for the repair. This inconsistency is unacceptable—especially considering GMs extensive history of complaints, recalls, & class action litigation involving defective fuel pump & fuel system components, which present a well-documented safety risk. I filed a complaint with GM Customer Care (Case XXX). I submitted all required receipts for repairs, towing & hotel, however GM denied my claim without providing any explanation, only stating VIN was “not covered.” Also, GM refused to provide a written justification & my request for a manager callback was ignored. No consideration was given to the safety implications of this failure. This response is unacceptable & demonstrates a failure to take responsibility for a known safety defect. Demand: Given the seriousness of this incident, the documented defect, & GM’s prior knowledge of same failures, I demand full refund of $950.18 for expenses. This situation could have ended tragically. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712709January 22, 2026
ENGINE
On January 13, 2026, the engine in my Suburban failed suddenly and completely, rendering the vehicle inoperable without warning. The failure left me stranded with my children, creating a serious safety concern and requiring immediate towing. Prior to that day, the vehicle exhibited no ongoing symptoms, warning lights, or performance issues, aside from a ticking noise that appeared only on the day of failure. The vehicle was towed to an authorized Chevrolet dealership, where it was determined that the engine was damaged beyond repair and required full replacement. I was informed a new engine would need to be ordered, at an estimated cost of approximately $14,000—an extraordinary and unreasonable expense for a vehicle of this age and price point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712278January 20, 2026
ENGINE
Sudden power loss on highway. Engine would not respond. We were fortunate to have been able to pull over to the side of the road but in an unsafe merging area. Vehicle restarted after multiple attempts, but engine would not exceed 3000 rpm causing unsafe speed on highway. Engine died again causing total power loss. I was able to coast down the hill to safely park out of the way of traffic. Tow truck was needed. Vehicle was towed to dealer where it was purchased. After inspection, the engine was confirmed to have failed. The dealer advised for engine replacement as part of the L87 recall. This engine was previously inspected less than 10,000 miles prior as part of the same recall, and the higher-weight oil had been used since per the manufacturer's recommendation. However the inspected engine appears to have failed regardless. This sudden loss of power happened about two weeks prior, with the driver able to pull to safety and restart. It was dismissed as a fluke since it did not occur for the next two weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710921January 14, 2026
ENGINE
Engine is running low on oil all the time. took it to dealer they said, there is sludge build up. Found oil fouling on CYL 3 and and found Spark plugs with excessive oil no external leaks found recommend new engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709715January 8, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Suburban. The contact stated that while driving approximately 60 MPH, there was an abnormal scraping sound coming from under the vehicle. After stopping to inspect the vehicle, the contact discovered that the fuel tank had partially detached from the subframe and fuel was leaking from the fuel tank. The vehicle was towed to the local dealer, who replaced the fuel tank. No further information was available. The cause of the failure was unknown. The manufacturer was notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708318January 2, 2026
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed coolant control valve. The contact was informed that the coolant control valve needed to be replaced. The vehicle was not repaired. In addition, the contact referenced a Special Coverage Program: N252508341, however the VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the NHTSA could add the VIN to the special Coverage Program. The failure mileage was approximately 134,943.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707940December 30, 2025
AIR BAGS, SEAT BELTS
Car says "service safety restraint system" and airbag light comes on intermittently. Dealer won't cover under safety restraint warranty. They site TSB about a wire that GM made too short but are not sure it will fix it. This car has 42,000. We are worried the safety restraint system won't work and we carry 4 children in our vehicle. This should be covered and a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707616December 29, 2025
ENGINE
After just getting our vehicle back on 12/11/25 from our incident on 11/9/25 when my wife was driving at 70 MPH on the highway when the engine blew the first time. Approximately 1300 miles later and 15 days after we picked up the vehicle when I was merging onto the highway the vehicle had a sudden power loss and a smell that filled the cabin. We were able to drive to the next exit and while the vehicle was idling it sounded awful. The check engine light started to flash along with the TCS light and the collision warning lights. After getting to a parking lot when called OnStar to tow our vehicle to the closest dealer. I have not received any updates yet but it is very similar to what happened the first time when the engine needed replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707244December 27, 2025
ENGINE
The car was driving at 60 MPH on a regular commute to work and the car was stalling and shaking and soon after the check engine light came on with multiple issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706713December 23, 2025
SERVICE BRAKES
I was driving to work last Wednesday, and I live on a hill. As I was driving, a "Brake failure" alert came over my dash and I lost all control of my brakes!!! I live right off of Main Street, and my options were only to go straight and into a house, or to turn onto Main Street and hope no one hits me or that I don't hit another vehicle. I turned and thankfully no one was coming. At the end of that street I was able to coast into an closed down gas station and park the vehicle. I called the dealership I had purchased this vehicle from 10 months prior, and they told me I had to use OnStar to have it towed to them. I did that, and they towed it to the dealership. The next day the dealership told me the cause of losing my brakes was due to a SOFTWARE UPDATE that was needed!!!!! They charged me $800 for the update & a battery that they said was not holding the charge, which I've never had an issue with. I had purchased an extended warranty with this vehicle and I was told it would be a bumper to bumper warranty AS IF I had purchased it new (it was 2 years old). The dealership said this was not a critical software update and was not covered under any warranty. I could have been KILLED or seriously injured or killed or hurt someone else due to my brakes going out due to a SOFTWARE UPDATE that was needed!! This is insane!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban