Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11566985January 22, 2024
SERVICE BRAKES
I have been receiving a service warning for the "Trailer Brake System" for years and found a video online telling me to report it due to this being a GM issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567006January 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while driving at undisclosed speeds, the instrument cluster became inoperable and failed to provide correct information. The contact stated that the alternator cable was loose and intermittently failed to operate as designed. There were no warning lights illuminated. The contact called the local dealer and was informed there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to the NHTSA Campaign Number: 19V888000 (Electrical System). The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567012January 22, 2024
SERVICE BRAKES
Brakes are hard at low speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567098January 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power with the message "Unable to accelerate above 25 MPH" displayed. The vehicle then indicated that the transmission was overheating. The check engine and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery, requiring that the battery be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-NA-149. The manufacturer was not notified of the failure. The failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566769January 21, 2024
SERVICE BRAKES
Started my truck and drove off. 10 seconds later all of the lights on instrument cluster came on and displayed steering assist reduced the. It said service brake assist. My brakes weee very spongy and hardly worked luckily I was only driving 20 mph and no one was in front of me. I had to disconnect battery and reconnect to fix the problem. What if I was on the highway doing 70 mph and had to hit my brakes suddenly. Someone or multiple people could have been injured. This truck has 13,000 miles on and it’s a year old. I have ready many reports online of this happening in earlier models. How can car manufactures get away with this ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566771January 21, 2024
SERVICE BRAKES
Vacuum Pump is leaking oil and internal components are rattling indicating imminent failure and that is a safety hazard for the vehicle and passengers. Oil is being slung all over the front of the engine and multiple belts creating additional operating hazards for the vehicle and passengers. There was a recall concerning reprogramming software to reroute air pressure to the brake system and prevent total failures. Also, technical service bulletin addresses related issues to vacuum pump failures and other affected system components. My vehicle is available, no one has looked at it, we are in danger every time we ride in this condition, no indication of failure other than those already stated. My truck is going on 6 years old and 118K miles. Hardly the time for a brake system failure for a normal use vehicle. This is a safety hazard that GM has created by utilizing faulty components and should be treated as such with all vehicles affected recalled for replacement before vehicles and passengers are seriously injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566682January 20, 2024
ELECTRICAL SYSTEM
The truck will intermittently stop making any and all sounds. No turn signal sound, no seat belt unbuckled alert, no radio sound. It remains that way until the truck is powered off and restarted. This includes all warning chimes and infotainment sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566508January 19, 2024
POWER TRAIN
The transmission fluid line that goes from the radiator to the cooler came apart at the crimp were the rubber and metal tube connect, this allowed all the transmission fluid to spray all over the motor while driving and leaving us stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566513January 19, 2024
AIR BAGS
The contact’s father owns a 2009 Chevrolet Silverado 1500. The contact stated that while his dad was driving 25 MPH, he heard a loud explosion coming the front driver’s side air bag. The air bag warning light was illuminated prior to the explosion. The air bag did not deploy because there was no crash. The vehicle was not taken to the dealer and was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566467January 19, 2024
AIR BAGS
The contact's husband owns a 2008 Chevrolet Silverado 1500. The contact stated that while her husband was attempting to start the vehicle, the air bag warning light illuminated. The vehicle failed to start. The vehicle was towed to an independent mechanic, who diagnosed that the air bag control module needed to be replaced; however, while the vehicle was parked at the independent mechanic, the driver's and passenger's side air bags deployed without impact. No injuries were sustained. A mobile mechanic then diagnosed the vehicle and discovered that there was no communication with the air bag module. The mechanic stated that the air bag module was corroded and filled with water, and the third brake light was cracked and leaking water due to inclement weather. The mobile mechanic determined that the air bag module and connectors needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 21V050000 (Air Bags) associated with the VIN; however, the contact had not received notification of the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566213January 18, 2024
AIR BAGS
I WAS DRIVING DOWN THE ROAD AND THE AIRBAG WENT OFF AND CAUSED ME TO CRASH INTO A POLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11566273January 18, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
I own a 2020 Chevrolet Silverado 2500 HD pick-up, VIN: [XXX] . I use this truck primarily to haul a heavy horse trailer and to tow a travel trailer. Ever since I bought this truck I have had a problem with the trailering application. At times it will start working (especially if it has not been used in a while??), but every time I am actively using it there is an issue: •The app will totally blank out giving me a black screen, and/or •I will get a message that my trailer brakes are disconnected. I will stop, disconnect and reconnect the brakes, turn off the engine and restart, and so on. Nothing helps. I have had my truck in to the dealer (Bend Chevrolet) three times to have this repaired. Every time I get the reply that there is nothing they can do, that Chevrolet says this is a software issue and that they are working on it. See Bulletin [XXX] Trailering App is Non-Functional, published 11/5/2020. Chevrolet has been aware of this problem for over 3 years and has not come up with a solution? This feels like they are ignoring it. I have searched on-line and see that many Chevrolet Silverado owners have the same problem and are getting no assistance in solving it. For years. This is a safety problem. I haul in mountainous terrain and cannot afford to have issues with my trailering system, especially the brakes. I would like to see the NHTSA issue a recall on this problem and demand that Chevrolet fix it. Please contact me if you need additional information. I would really like to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566370January 18, 2024
POWER TRAIN
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving at 55 MPH, the tachometer was operating erratically, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, and after a visual inspection, the contact observed transmission fluid pooling underneath the vehicle. The service electric parking brake warning light was illuminated. The vehicle was towed to the dealer, who determined that the transmission oil cooler line failed at the crimp and that a failure with the electric parking brake had caused abnormal wear and tear to the brake pads and rotors. The vehicle was not repaired. The vehicle was then towed to another dealer, who confirmed the diagnosis, adding that the failure resulted in damage to the transmission, requiring a replacement of the transmission. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: N212326940, but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566387January 18, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my truck I was in line picking up my kids from school when pulling up close to the car infront of me my brakes got extremely hard and the truck kept slowly moving forward so I pressed harder to make sure I wouldn't accidentally hit the car. I just now saw a recall on the vacuum pump which in assuming is my issue with the harding of the brakes. I have not took it any where to be investigated yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565961January 17, 2024
ENGINE, POWER TRAIN
AFM Lifters failure: - During the AFM activation and deactivation the lifters on my truck were observed to be collapsed causing the engine to malfunction. Transmission/Torque converter: Clunking noise when shifting between gears Makies noise when the gear is in neutral Rough shifting “Chevy Shake” - My truuk shakes violently while driving over 35 miles per hour, tires, alignment, etc was been tripple checked and replaced, dealer states it is within spec (even the shacking).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566023January 17, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owned a 2014 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked in the rear driveway, he noticed a reflection of flames, and then he noticed that the hood of the vehicle had caught on fire. The contact stated that the fire extended to the front headliner and front seats of the vehicle. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. There was no injury sustained. There was no police report filed. The vehicle remained at the contact's residence, awaiting to be totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 212,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11565722January 16, 2024
POWER TRAIN
My 2016 Chevy Silverado hit 100,000 and the transmission started to get clunky and finally went out a couple of days later. When the transmission went out we were stranded, had to call toe service. We had it toed to the closest service center and they said "this isn't the first one of these that they have seen, the transmissions should last way longer than 100k". Had them put a new transmission in the truck and that was about 8k that I wasn't ready to spend. There were not warning lights or anything on the dash stating there was anything wrong. I can't even tell you how disappointed I am, and I have owned chevy trucks my whole life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565742January 16, 2024
AIR BAGS
The contact owns a 2007 Chevrolet Silverado 1500. The contact stated that while driving at approximately 45 MPH, the passenger’s side frontal air bag and driver’s side steering wheel air bag deployed without impact. The service air bag warning light was illuminated. Additionally, the front windshield was cracked due to the air bag deployment. The contact stated that no injuries were sustained. The contact stated that the air bags were previously replaced under an unknown recall. The contact drove the vehicle to the residence. The vehicle was not diagnosed nor repaired. The local dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565762January 16, 2024
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
Engine stalled at highway speed 50mpr, disabled brakes, and steering. I coasted to a stop with absolutely no power. Engine would not restart for 2 minutes. No Engine lights or codes present but warning on dash read service trailer brake system disabled. I drifted to a stop with no brakes at all or power steering. We were not hauling any trailers and no trailer was connected. This was the scariest event I've ever experienced driving. Very unhappy when they're was no reason to stall. Gas tank was half full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565866January 16, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Truck has been in and out of the shop since July. For more than 70 days total. I received a printout from a Chevy dealership in Georgia that indicated the main computer system lost communication with other components 11 times. It indicated it lost communication with the brake system control module three times and lost communication with the engine control module twice. Not sure exactly what that means, but it sounds rather serious. I've been trying since July to get GM or the dealership to buyback or replace my vehicle. Neither had ANY interest whatsoever. After I provided the attached photo to GM, they decided to buy my vehicle back. Seems that this issue is bigger than I know and surely needs some oversight from NHTSA so no one gets seriously injured due to GM's carelessness to address issues when they were brought up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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