Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11270715October 24, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. I TOLD MY CAR TO THE MECHANIC AND I WAS TOLD MY MASS ENGINE AIRFLOW NEEDED TO BE REPLACED. TWO DAYS LATER THE CHECK ENGINE LIGHT WAS ON AGAIN. RETURN TO THE MECHANIC AND WAS TOLD MY O2 SENSORS NEEDED TO BE REPLACED. REPLACED AS RECOMMENDED. I WAS DRIVING DOWN THE HIGHWAY AND THE LIGHT CAME ON AGAIN ALONG WITH A MESSAGE THAT SAID REDUCE SPEED. AT THIS POINT, MY CAR SLOWED DOWN BY ITSELF WHILE I WAS GOING 60 MILES PER HOUR. I COULD NOT ACCELERATE. LUCKILY THERE WERE NO CARS BEHIND ME. REVIEWING THE CHEVROLET FORUMS AND IMPALA FORUMS, THIS APPEARS TO BE A KNOWN ISSUE AND GM IS NOT DOING ANYTHING ABOUT IT. READING SOME OF THE STORIES, I CONSIDER MYSELF LUCKY. AIRBAG THE PASSENGER AIRBAG LIGHT HAS COME ON AND WILL NOT GO OFF. I TOOK IT TO THE DEALERSHIP, AND THEY TOLD ME THAT IF I AM IN AN ACCIDENT, THE AIRBAG WILL NOT DEPLOY BECAUSE THE CAR ISN'T RECOGNIZING SOMEONE IS IN THE SEAT. THEY SAID TO ME THAT GM ISSUED A RECALL FOR THIS PROBLEM; HOWEVER, MY CAR WAS NOT INCLUDED. I SPOKE WITH A GM REPRESENTATIVE WHO CONFIRMED THE RECALL. THE GM REPRESENTATIVE SAID ALTHOUGH THE CODE IS SHOWN ON THE DIAGNOSTIC PERFORMED AT THE CERTIFIED DEALER MY VIN WAS NOT COVERED; HOWEVER, THEY OFFERED TO COVER HALF OF MY COST. HE TOLD ME THAT IF GM EXPANDED THE RECALL TO INCLUDE MY VIN THEN I COULD SEND IN MY RECEIPT FOR A REFUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270881October 24, 2019
UNKNOWN OR OTHER
WE BOUGHT OUR 2014 CHEVY IMPALA LTZ MARCH 2018. THE BACK TRUNK AREA WHERE SPARE TIRE IS HAS FILLED WITH WATER MULTIPLE TIMES LEADING TO MOLD WE HAVE BREATHED IN. WE HAVE TO KEEP CLEANING AND EMPTYING WATER OUT TO TRY AND KILL THE MOLD. THIS IS AWFUL. WE ARE NOT THE ONLY ONES MANY COMPLAINTS WITH BAD TAIL LIGHT GASKETS. THIS SHOULD BE A RECALL!!! GM SHOULD HAVE TO REPLACE AT NO COST TO THE CONSUMER. MOLD IS DANGEROUS AND CAN BE DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270226October 22, 2019
AIR BAGS
FOR SOME REASON THROUGHOUT THE LAST YEAR MY AIR BAG LIGHT WILL STAY ON FOR QUITE AWHILE THEN GO OFF AND COME BACK ON AT ANOTHER TIME! I NOTICED THERE WAS A RECALL ON AIR BAGS AND EVEN THOUGH IT DOESN'T SHOW A RECALL FOR MY CAR I FEEL THERE IS AN ISSUE WITH MY AIR BAGS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269502October 19, 2019
AIR BAGS, UNKNOWN OR OTHER
ABS OR AIRBAG FAILURE DASH LIGHT CAME ON AND READ THAT THIS IS A RECALL ISSUE THAT NEEDS FACTORY SERVICE TO AVOID BODILY INJURIES OR DEATH. TRANSMISSION ISSUES CAUSING ERRATICALLY SHIFTING WHILE DRIVING OR TAKING OFF FROM A STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269387October 18, 2019
ENGINE, VEHICLE SPEED CONTROL
ON INTERSTATE DRIVING APPROX. 60 MPH SUDDENLY CHECK ENGINE LIGHT CAME ON, AND REDUCE ENGINE SPEED LIGHT ON AND CAR DROPPED DRASTICALLY DOWN TO LITERALLY NO POWER. BARELY HAD TIME TO GET ON SHOULDER WITHOUT CAUSING ACCIDENT. WENT TO LOCAL MECHANIC AND HE SAID THAT THE ISSUE WAS THE THROTTLE PEDDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269159October 17, 2019
ELECTRICAL SYSTEM
WHEN DRIVING THE VEHICLE EVERYTHING GOES OUT YOU HAVE NO CONTROL, THE VEHICLE IS COMPLETELY DARK, ABSOLUTELY NO CONTROL. THE VEHICLE WAS IN MOTION, HAD NO POWER AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268926October 16, 2019
ELECTRICAL SYSTEM
OUR SAFETY ISSUE STARTED WITH COLLISION SENSORS COMING ON WHEN NO ONE WAS IN A LANE NEXT TO US. THEN THE LIGHT WOULD STAY ON IN SIDE THE VEHICLE AFTER CAR WAS SHUT OFF. PROBLEM STARTED AROUND 35,000. PROBLEM SELF CORRECTED, HOWEVER AT 36,100 MILES THE SENSOR FOR INDICATING CARS IN THE BLIND SPOTS ON RIGHT SIDE OF CAR COMPLETELY FAILED. IF YOU HAVE EVER DRIVEN A 2015 IMAPA ONE WILL QUICKLY NOTICE THE LARGE BLIND SPOT AREAS AND THE IMPORTANCE OF THESE SAFETY DEVICES. STARTED HAVING PROBLEMS WITH KEY FOB, THEFT SYSTEM, RADIO, ETC AT 40,900 MILES. THIS BECAME A MUST FIX NOW. A MODULE KIT HAS BEEN ORDERED (02195-C) AND THIS IS SUPPOSE TO FIX THE PROBLEMS. BAD SENSOR OR SENSORS IN THE BUMPER. PART IS ON BACK ORDER SO THIS INDICATES TO ME THE PROBLEM MAY BE A BIT MORE WIDE SPREAD IMPACTING CHEVY OWNERS AND THERE SAFETY. NOW OF CONCERN I READ THIS HAS BEEN A KNOWN PROBLEM WITHIN CHEVY BUT THE VEHICLE PROBLEM WAS NOT ADDRESSED IN NEW MODELS OR FIXED FOR FREE IN A TIMELY MANNER. HOPEFULLY THIS BECOMES A RECALL ITEM AND ADVERTISED TO CURRENT OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268462October 15, 2019
ELECTRONIC STABILITY CONTROL (ESC)
REACCURING PROBLEM WITH GRINDING ON FRONT WHEELS WITH TRACTION CONTROL AND ABS LIGHTING ON CONTROL PANEL. HAVE HAD WHEEL HUBS REPLACED WHICH HAD NO EFFECT ON THE PROBLEM. THE CAR FEELS UNSAFE TO DRIVE. HAVE READ MANY COMPLAINTS OF OTHER IMPALA OWNERS WITH THE EXACT SAME PROBLEM. THE GRINDING OCCURS DURING ACCELERATION WHEN MOVING FORWARD OR BACKWARD MOSTLY WHEN TURNING BUT HAS OCCURED WHEN JUST MOVING FORWARD, MOSTLY ON CITY AND SUBURBAN STREETS. THE PROBLEM DEVELOPED ABOUT 5 MONTHS AGO AND CONTINUES TO DATE. NEED HELP AND ADVICE PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268681October 15, 2019
STEERING
I HAVE HAD PROBLEMS WITH STEERING CONTROL IN THIS VEHICLE EVER SINCE I BOUGHT IT FROM SERPENTINI CHEVROLET IN STRONGSVILLE, OHIO. CHEVROLET SERVICE DEPARTMENT REPLACED THE LEFT FRONT HUB AND BEARING ASSEMBLY ON 6/9/16 AT 34,770 WHEN THE CAR WAS STILL UNDER WARRANTY. ON 8/3/18, WHEN THE VEHICLE WAS OUT OF WARRANTY AT 60039 MILES, THE SERVICE DEPARTMENT TOLD ME THAT THE STEERING GEAR WAS LEAKING AND IT WOULD BE AN $1829.50 REPAIR. THE SYMPTOMS I AM EXPERIENCING NOW ARE THE SAME AS WHEN THE CAR WAS UNDER WARRANTY AND NOT REPAIRED CORRECTLY. IT MAKES A SCRAPING OR GRINDING NOISE WHEN YOU TURN. IF I ADD POWER STEERING FLUID, THE PROBLEM GOES AWAY, WHICH LEADS ME TO BELIEVE THAT THIS WAS THE PROBLEM ALL ALONG. I CHECKED ONLINE AND IT SEEMS TO ME THAT A LOT OF PEOPLE ARE HAVING THIS SAME ISSUE WHICH USUALLY ONLY GETS IDENTIFIED AFTER THE CAR IS OUT OF WARRANTY. I BELIEVE GM SHOULD BE REQUIRED TO DO A RECALL BEFORE SOMEONE HAS A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268273October 14, 2019
SERVICE BRAKES
OCTOBER 10TH, I WAS IN AN ACCIDENT WHERE I WAS LITERALLY AN ENTIRE CAR LENGTH BACK DRIVING WITH THE FLOW OF TRAFFIC AT 50-55 MPH, WHEN THE VEHICLE IN FRONT OF ME CAME TO AN ABRUPT STOP ON THE FREEWAY. I SLAMMED ON MY BRAKES BUT MY CAR SLID STRAIGHT INTO THE BACK OF THE VEHICLE IN FRONT OF ME. IT FELT AS IF MY BRAKES WERE NOT STOPPING MY CAR. I NOTICED THIS HAPPENING BEFORE ON A MAIN STREET AND I WAS TRAVELLING AT 45 MPH BUT I DID NOT THINK ANYTHING OF IT AT THE TIME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11268176October 13, 2019
UNKNOWN OR OTHER
2008 CHEV IMPALA TRACTION CONTROL LIGHT AND THEN ENGINE LIGHT COME ON. ACCELERATION AND FUEL MILEAGE DROP SIGNIFICANTLY. REOCCURS EVERY SO OFTEN WHILE DRIVING WHICH AFFECTS ABILITY TO MAINTAIN GOOD CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267950October 11, 2019
STEERING
WHILE DRIVING DOWN THE ROAD I NOTICED THAT THE POWER STEERING DRIVE WITH CAUTION, STABILTRACK, AND ABS WARNINGS WAS ON THE DASHBOARD. IT BECAME A LITTLE MORE DIFFICULT TO STEER. WHEN I GOT HOME I TURN IT OFF AND LET IT SET FOR A FEW MINUTES AND TURN IT BACK ON, STILL DISPLAYED WARNING. I CALLED KOOL CHEVROLET AND THEY TOLD ME TO BRING IT IN THE NEXT MORNING. THEY DETERMINED THE REAR HUB WAS CRACKED. AFTER THE $495.14, IT SEEMS TO WORK LIKE USUAL. MY CAR HAS LESS THAN 60,000 MILES ON IT. I HAVE SEEN THAT THIS WAS AN ISSUE WITH OTHER 2014 IMPALA'S, IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267375October 9, 2019
VEHICLE SPEED CONTROL
WHILE DRIVING ON HIGHWAY MY CAR WILL REDUCE ENGINE SPEED IT WILL DROP FROM 65MPH TO 20MPH SOMETIMES IT SHUTS CLEAR DOWN . I HAVE SO FAR ALMOST BEEN IN TWO COLLISIONS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267266October 9, 2019
ELECTRICAL SYSTEM
IT WILL NOT CRANK I INSTALLED A BRAND NEW STARTER THE IGNITION SWITCH IS THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267179October 8, 2019
POWER TRAIN
SLIPPING FROM 1ST GEAR TO 2ND THEN STALLED GOT BUMPED LUCKY NOT FAST SPEED LEAVING FROM RED LIGHT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11266926October 7, 2019
SUSPENSION
I HAVE REPLACED BUSHINGS 3 TIMES, STRUTS FRONT AND BACK, SHOCKS AND SWAY BAR PINS 2 TIMES. I DRIVE CITY ROADS TO WORK ONLY 5 MILES FROM MY HOUSE. I ONLY HAVE 77,586 MILES ON MY CAR AND A LOT OF PROBLEMS FOR THAT TYPE OF USE. WE HAVE A 1998 CHEVY TAHOE THAT WE LOVE. YOU SHOULD STAND BEHIND YOUR BAD PRODUCTS THAT YOU PUT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266617October 6, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266157October 4, 2019
ELECTRICAL SYSTEM
I RECEIVED A RECALL LETTER FOR THE SIDE BLIND ZONE ALERT MESSAGE ON MY IMPALA AND I DID NOT UNDERSTAND THE WORDING IN THE LETTER "OF IT BEING COVERED WITHIN 6 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE." I THOUGHT IT MEANT IT COULDN'T BE OLDER THAN 6 YEARS OLD BUT WASN'T SURE WHAT PLACED IN SERVICE MEANT AND ALSO NOT HAVE OVER 80,000 MILES ON IT. MY VEHICLE HAS ALMOST 26,000 AND MY DATE WAS SEPTEMBER 13 PER THE LOCAL DEALERSHIP, SO WHEN I CALLED TO MAKE AN APPOINTMENT THEY TOLD ME IT WAS NOT COVERED ANYMORE. I HAD AN APPOINTMENT IN AUGUST BUT HAD TO CANCEL IT AS MY MOM WAS JUST PUT INTO HOSPICE AT THAT POINT. YOU WOULD THINK THEY WOULD PUT IN THE LETTER MY DATE OF ORIGINALLY PLACED IN SERVICE BUT IT WOULD MAKE IT A LOT EASIER TO UNDERSTAND. I AM HOPING THAT I CAN STILL HAVE IT FIXED AND NOT HAVE TO PAY FOR SOMETHING THAT GM MADE INCORRECTLY. MY SIDE BLIND ALERT COMES ON EVERY TIME I TURN MY CAR ON AND DOESN'T WORK IN THE RAIN WHEN I AM DRIVING. I THOUGHT THIS FEATURE WAS TO HELP PEOPLE BE MORE SAFE ON THE ROAD AND LESSEN CRASHES BUT IT SEEMS TO BE ABOUT MONEY FOR GM OR ELSE THEY WOULD FIX IT. I PAID A LOT OF MONEY FOR MY IMPALA AND ITS SPECIAL FEATURES AND THOUGH I KNOW THINGS WILL NEED TO BE FIXED, I SHOULDN'T HAVE TO PAY FOR GM'S MISTAKE WHEN MANUFACTURING THE VEHICLE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266176October 4, 2019
ELECTRICAL SYSTEM
MY 2015 CHEVY IMPALA SERVICE SIDE DETECTION SYSTEM WARNING ALERTED AND ALL OF A SUDDEN THE ENTIRE ELECTRICAL SYSTEM SHUT DOWN AND CAME BACK ON WHILE DRIVING THE VEHICLE ON THE HIGHWAY.. TOOK THE VEHICLE TO THE DEALERSHIP WAS TOLD TO CONTACT GM AND WAS TOLD THAT DUE TO MILEAGE THERE WAS NOTHING THAT COULD DONE. UPON RESEARCH FOUND OUT THAT MY VEHICLE IS NOT THE ONLY ONE THAT EXPERIENCE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265975October 3, 2019
ELECTRICAL SYSTEM
I PLACED THE CAR IN PARK ON THE STREET IN MY COMMUNITY, AND LEFT IT RUNNING WHILE DROPPING SOMETHING IN A MAILBOX. TRIED TO SHIFT INTO DRIVE TO LEAVE, AND IT WOULD NOT SHIFT. MY FOOT WAS FIRMLY ON THE BRAKE BUT THE CONSOLE SHIFTER WOULD NOT BUDGE. I WAS FORCED TO LEAVE MY CAR JUST A FEW DOORS AWAY FROM HOME UNTIL THE NEXT DAY WHEN MY SON CAME AND SHOWED ME HOW TO REMOVE THE CONSOLE COVER TO PRESS THE SILVER BUTTON AND RELEASE THE SHIFT. I HAVE SEEN MANY COMPLAINTS ABOUT A BTSI (?) SOLENOID OR LOOSE WIRES. WHY IS THERE NO RECALL? BEING STUCK COULD BE VERY HAZARDOUS TO SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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