Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10208532November 9, 2007
STEERING:COLUMN
THERE WAS A LOUD CLUNKING NOISE WHENEVER I MADE A HARD TURN IN MY CAR - BOTH LEFT AND RIGHT, AS WELL AS A FEELING THAT THE STEERING COLUMN WAS LOOSE. ALSO, THE RIGHT FRONT TIRE WOULD MOVE BY TOUCH. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED AND I WOULD HAVE TO HAVE NEW TIE RODS BECAUSE THEY WERE LOOSE. I WAS ALSO TOLD BY THE DEALER THAT THIS WAS A COMMON PROBLEM WITH THE IMPALA. WHY HAS A RECALL NOT BE INSTITUTED IF THE DEALER IS REPAIRING MORE THAN ONE INSTANCE OF THIS PROBLEM PER WEEK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208543November 9, 2007
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
THE PASSLOCK SYSTEM ON MY 2001 IMPALA IS NOT WORKING PROPERLY AND WILL CAUSE THE CAR NOT TO START FOR 10-20 MINUTES. THIS HAPPENS RANDOMLY AND ALWAYS AFTER THE CAR IS STARTED FOR THE FIRST TIME IN THE DAY, SO I HAVE BEEN STRANDED AT THE GYM, RESTAURANTS, GAS STATIONS, WORK, ETC. MOST OF THE TIME, THIS HAPPENS AT NIGHT AFTER I MAKE A STOP IN BETWEEN WORK AND COMING HOME. THIS COULD BE VERY DANGEROUS FOR SINGLE WOMEN WHO ARE STRANDED IN A PARKING LOT IN THE MIDDLE OF THE NIGHT WAITING FOR 20 MINUTES FOR THEIR CAR TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208373November 8, 2007
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, POWER TRAIN:AUTOMATIC TRANSMISSION
2001 CHEVY IMPALA ENGINE, RADIATOR AND BATTERY REPLACED. CONSUMER HAD THE VEHICLE FIXED AT HER OWN EXPENSE BECAUSE GM WOULD NOT HELP HER OUT. SHE STATED THAT THE TRANSMISSION WENT 3 MONTHS AFTER THE ENGINE. *KB THE POWER SWITCH AND SIDE MIRROR WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208244November 8, 2007
FUEL SYSTEM, GASOLINE, INTERIOR LIGHTING
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT SMELLED GASOLINE IN THE VEHICLE. THE DEALER STATED THAT THE FUEL SYSTEM REGULATOR WAS LEAKING. SHE SMELLED GASOLINE FOR OVER A MONTH AND TOOK THE VEHICLE TO A MECHANIC. SHE THOUGHT THE FAILURE HAD BEEN REPAIRED; HOWEVER, THE ODOR REMAINED. THE CONTACT THEN TOOK THE VEHICLE TO A GENERAL MOTORS DEALER AND THEY MADE THE REPAIR. THERE IS A SAFETY RECALL ON THE VEHICLE, BUT THE RECALL NUMBER WAS UNKNOWN. THE POWERTRAIN WAS UNKNOWN AS WELL. THE CURRENT MILEAGE WAS 60,899 AND FAILURE MILEAGE WAS 50,000. *UPDATED 12/12/07 *BF THE DEALER STATED REPAIRED TRUNK LIGHT. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208470November 8, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ABOUT 6 MONTHS AGO MY TEMPERATURE GAUGE STARTED ACTING STRANGE. NEVER GOING BACK DOWN TO NORMAL. THEN ABOUT 1 WEEK AGO, MY SPEEDOMETER STARTED GETTING STUCK AND NEVER GOING BACK DOWN TO ZERO WHEN I STOPPED. IT IS VERY DANGEROUS WHEN YOU HAVE YOUR CHILDREN IN THE CAR AND DON'T KNOW HOW FAST YOU ARE GOING. WOULD LOOK REAL BAD WHEN THERE ARE SO MANY COMPLAINTS ALL OVER INTERNET ABOUT THIS EXACT PROBLEM FROM PEOPLE WHO ARE EXPERIENCING THIS SAME DEFAULT OF THE GAUGES NOT WORKING PROPERLY AND CHEVY DOES NOTHING ABOUT IT UNTIL SOMEONE GETS INJURED AND SUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208119November 7, 2007
STEERING:RACK AND PINION
ON THURSDAY 01 NOV 07 AND MONDAY 05 NOV 07 MY WIFE WAS MAKING A LEFT TURN OFF A BUSY HIGHWAY WHERE WE LIVE. WHEN SHE TRIED TO TURN THE STEERING WHEEL LEFT IT LOCKED OR WOULDN'T MOVE PLACING HER IN A DANGEROUS SITUATION OF POSSIBLY BEING HIT BY ON-COMING TRAFFIC. I CONFIRMED THE STEERING WHEELING LOCKING WHEN TURNING LEFT ONLY WHEN I GOT HOME BY DRIVING THE CAR AND HAVING IT LOCK ON ME ONE TIME IN A PARKING LOT. I HAVE SEEN A WEB SITE CALLED WWW.DIRECT.CA/TRINITY/GM-STEERING-PROBEM.HTM WHICH HAS RECORDED OVER 250 U. S. COMPLAINTS. IT MENTIONS POLICE CHEVROLET IMPALA STEERING CAN LOCK-UP WHILE DRIVING AT ANY SPEED AND ACCIDENTS HAVE OCCURRED. MY POWER STEERING FLUID IS AT CORRECT LEVEL AND CAR HAS HIGHER MILEAGE AT AROUND 148,000. WE ARE PUTTING A RE-MANUFACTURED STEERING RACK AN PINION IN THIS WEEK TO TRY AND SOLVE THIS PROBLEM AS RECOMMENDED BY WEB LETTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207938November 5, 2007
ENGINE AND ENGINE COOLING
TOOK VEHICLE IN TO DEALER FOR REGULAR MAINTENANCE, TOLD THAT LOWER INTAKE GASKET WAS LEAKING BAD AND NEEDS IMMEDIATE REPLACEMENT AS WELL AS COOLANT FLUSH. TOTAL FOR REPAIR IS $1450. VEHICLE HAS ONLY 83K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207961November 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT NOTICED THAT THE SPEEDOMETER DISPLAYED AN INCORRECT SPEED AND WOULD FLUCTUATE SPORADICALLY. THE INSTRUMENT PANEL CLUSTER WAS REPAIRED. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 47,826. THE CONSUMER STATED GM ISSUED AN EXTENDED WARRANTY FOR THE INSTRUMENT CLUSTER. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208009November 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER IN MY 2004 IMPALA WITH ONLY 42,000 MILES ON IT HAS SUDDENLY GOTTEN A MIND OF IT'S OWN. SOMETIMES IT WORKS AND SOMETIMES IT DOESN'T. I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP AND THEY SAID IT WOULD BE OVER $500 TO GET IT FIXED. I HAVE LOOKED FOR RECALLS BUT CAN'T FIND ANY BUT HAVE FOUND PLENTY OF COMPLAINTS. I NEVER KNOW FOR SURE HOW FAST I AM GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207727November 2, 2007
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
TL*THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE SECURITY ALARM INTERMITTENTLY RESTRICTED THE VEHICLE FROM BEING STARTED. HE NEVER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. THE CURRENT MILEAGE WAS 7,800 AND FAILURE MILEAGE WAS 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207624November 1, 2007
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS SHUTOFF AUTOMATICALLY WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207509October 31, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CHEVY 2004 IMPALA: SPEED AND TEMP GAUGE WERE READING ERRATICALLY AND AT TIMES STAYED AT A PARTICULAR SPEED AND TEMP WHICH WERE NOT ACCURATE. GAUGE CLUSTER WAS CHANGED OUT ACCORDING TO A DEALERSHIP. WHO KNOWS WHAT THEY REALLY DID. HAD VEHICLE IN TO SAME DEALERSHIP AGAIN FOR INTERMEDIATE STEERING COLUMN SHAFT FOR A KNOCKING SOUND. DEALERSHIP LUBRICATED SHAFT. TO ME, IF SOMETHING IS MAKING NOISE, THIS MEANS THERE IS CONTACT WITH AT LEAST TWO COMPONENTS CAUSING WEAR. I BELIEVE THE SHAFT SHOULD HAVE BEEN CHANGED OUT. ALL PROBLEMS HAVE NOT RETURNED, YET. NO ACCIDENTS OR INJURIES OR SPEEDING TICKETS EITHER, THANK GOD. I CAN GUARANTEE YOU THE DEALERSHIP OR THE MANUFACTURER OF THIS VEHICLE WOULD NOT PICK UP THE COST OF A SPEEDING TICKET OR ASSOCIATED COSTS DUE TO AN INJURY OR DEATH. WHAT I WOULD LIKE TO KNOW IS WHEN IS SOMEONE GOING TO STEP UP AND PUT SOME REAL HEAT ON THE AUTO INDUSTRY. DOES IT TAKE A DEATH OF A FELLOW CITIZEN TO TAKE ACTION? I THINK IT'S TOO LATE IF THAT'S WHAT IT TAKES. I DON'T RECALL THE DATES OF EITHER INCIDENT SO THE DATE I ENTER IS NOT ACCURATE. I COULD GIVE YOU THE PHONE NUMBER OF THE DEALERSHIP TO FIND OUT THE ACTUAL DATES, BUT YOUR NOT LOOKING TO MAKE WAVES WITH THE INDUSTRY. PLEASE TELL ME I'M NOT WASTING MY TIME WITH THIS COMPLAINT. PLEASE TELL ME THERE IS A GENUINE CONCERN AT NHTSA. PLEASE DO NOT INSULT MY INTELLIGENCE. YES I'M ANGRY AND DISSATISFIED WITH THE AUTO INDUSTRY WHOSE AIM IS TO LIVE OFF OF COMPONENTS BREAKING DOWN SO YOU HAVE TO BRING YOUR VEHICLE BACK IN. IT SURE WOULD BE NICE TO PURCHASE A VEHICLE, DRIVE OFF THE DEALERSHIP LOT AND NEVER HAVING TO RETURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207517October 31, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:REAR:SHOCK ABSORBER
VEHICLE WAS AT DEALER FOR LEFT AXLE SEAL LEAK. NEXT DAY VIBRATION NOTICED WHILE SLIGHT RIGHT TURN PRESSURE ON WHEEL. RETURNED VEHICLE TO DEALER. COULDN'T FIND PROBLEM ON LOT. AFTER TESTING ON ROAD FOR 2 MINS. IT WAS DETERMINED THAT TRANSMISSION HAD TOTAL FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207569October 31, 2007
STEERING:LINKAGES:TIE ROD ASSEMBLY, STEERING:RACK AND PINION:PINION SHAFT, STEERING, STEERING:COLUMN
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE CONTACT HEARD A LOUD CLICKING SOUND COMING FROM THE STEERING COLUMN. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE STEERING COLUMN. FOUR DAYS LATER, THE NOISE RETURNED AND THE DEALER REPLACED THE TIE RODS. ONE MONTH LATER, THE NOISE OCCURRED FOR THE THIRD TIME AND THE STEERING GEAR MECHANISM WAS REPLACED. THE CONTACT IS CURRENTLY EXPERIENCING THE SAME FAILURE FOR THE FOURTH TIME. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE AND REPAIR THE VEHICLE. SHE FILED A COMPLAINT WITH THE MANUFACTURER. THE PURCHASE DATE WAS UNKNOWN. THE FAILURE MILEAGE WAS 24,498 AND CURRENT MILEAGE WAS 26,691. THE CONSUMER STATED AFTER THREE REPAIRS THE PROBLEM STILL PERSISTS. UPDATED 11/14/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207314October 29, 2007
STEERING:COLUMN
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHEN DRIVING OVER SPEED BUMPS AT VARIOUS SPEEDS, THE CONTACT HEARD A LOUD VIBRATION AND CLUCKING NOISE IN THE STEERING COLUMN. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE OUTER HUBS, TIE RODS, AND INTERMEDIATE SHAFTS. HOWEVER, THE NOISE AND VIBRATIONS STILL OCCUR WHEN DRIVING OVER VARIATIONS IN THE ROAD. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 53,592 AND CURRENT MILEAGE WAS 74,472.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206988October 26, 2007
EXTERIOR LIGHTING:HEADLIGHTS
LAST WINTER I WAS DRIVING TO WORK ON A DARK MORNING AND WITHOUT WARNING MY HEADLIGHTS WENT TOTALLY OUT. I KEPT FLIPPING MY HEADLIGHT SWITCH OFF AND ON AND MY DIMMER SWITCH UNTIL THEY CAME BACK ON. I CONTINUED DOWN THE ROAD AND IT HAPPENED REPEATEDLY UNTIL I GOT TO WORK. TOOK IT TO THE DEALER, THEY REPLACED A COMPUTER MODULE. I DIDN'T THINK TO MUCH ABOUT IT UNTIL THIS MORNING WHEN IT HAPPENED AGAIN. IT HAS BEEN COOL OR COLD OUT BOTH TIMES IT HAS HAPPENED SO I DON'T KNOW IF IT HAS ANYTHING TO DO WITH TEMPERATURE OR NOT. I HAVE LOST TIME FROM WORK BECAUSE OUR AREA AUTO DEALERS SERVICE DEPTS. ARE NOT OPEN ON SATURDAYS, NOT TO MENTION THE DANGER OF DRIVING A BLACK CAR IN THE DARK WITH NO HEADLIGHTS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206995October 26, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM
SERVICE TRACTION SYSTEM LIGHT ON AT 78K MILES; AND MECHANIC CLAIMS IT IS A FAULTY ECM. MANY OTHERS COMPLAIN OF THIS AND ABS LIGHT PROBLEMS WITH AN ELECTRICAL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206854October 25, 2007
STEERING
CLUNKING NOISE WHEN TURNING - DEALER INDICATED CAUSE WAS FROM INTERMEDIATE SHAFT, BUT TOLD NOT A SAFETY ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206882October 25, 2007
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
TURN SIGNALS INTERMITTENTLY FAIL TO OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206765October 24, 2007
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, EXTERIOR LIGHTING:TURN SIGNAL
I HAVE BEEN EXPERIENCING FREQUENT (EVERY DAY) TURN SIGNAL FAILURES WITH MY 2000 IMPALA LS. MY IMPALA HAS THE 3.8 LITER MOTOR AND 94,000 MILES. THE HAZARD SWITCH SEEMS TO BE THE REASON FOR THE FAILURE. I HAVE LOOKED AT SEVERAL ONLINE "AUTO HELP FORUMS" AND THIS PROBLEM IS AN EPIDEMIC AROUND THE NATION. GM HAS RECALLED MALIBU MODELS FOR THE SAME EXACT PROBLEM BUT NOT IMPALAS. THE SWITCH IS A $50 PART BUT GM WANTS $300-$400 TO REPLACE IT. IT IS A SAFETY HAZARD THAT GM IS AWARE OF. PLEASE FORCE THEIR HAND IN THIS SAFETY MATTER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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