Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11414782May 2, 2021
SERVICE BRAKES
ON 27 APRIL 2021 MY SON IN HIS 2016 IMPALA WAS INVOLVED IN A COLLISION WHEN THE VEHICLE FAILED TO STOP AT AN INTERSECTION. WHILE ATTEMPTING TO STOP THE BRAKE PEDAL SEIZED AND FAILED TO STOP THE CAR BEFORE HITTING ANOTHER VEHICLE. I AM CONCERNED WITH THIS ISSUE BECAUSE I ALSO HAVE A 2016 TAHOE THAT WAS RECALL (N192261050) FOR A BRAKE ISSUE. ACCOUNTS OF THE VEHICLES ACTIONS AT TIME OF INCIDENT ARE EXACTLY THE SAME AS WHAT WAS HAPPENING WITH 2016 TAHOE. WHILE THE 2016 TAHOE HAS UNDERWENT RECALL REPAIR, ITS STILL NOT BRAKING NORMALLY BUT IT DOES STOP ALTHOUGH ROUGHLY. THE DRIVER OF 2016 IMPALA WAS A PASSENGER IN TAHOE THIS PAST WEEKEND AND DURING A ROUGH STOP THE PASSENGER INDICATED "THAT'S WHAT MY CAR SOUNDED LIKE WHEN BRAKES DIDN'T WORK." I'VE REPORTED THE ISSUE TO INSURANCE COPY ASKING THEY THOROUGHLY INSPECT THE VEHICLE AND ALSO REPORTED TO MANUFACTURER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11414389April 29, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413637April 24, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
WHEN I PURCHASED MY CAR IN 2020 I NOTICED THAT MY BLIND SPOT WARNING LIGHT IN THE PASSENGERS MIRROR WAS TURNING ON AND OFF. I INFORMED THE DEALER THAT I PURCHASED THE VEHICLE FROM AND THEY SAID THAT THEY WOULD REPAIR IT. THEY HAD MENTIONED THAT THERE WAS A DEFECT IN THE BLIND SPOT MONITORING SYSTEM AND THAT THEY WOULD REPLACE IT BEFORE I BOUGHT IT. WITHIN 6 MONTHS THE LIGHT WOULD TURN ON AND OFF AGAIN WHEN THERE WAS NO OTHER VEHICLES IN MY BLIND SPOT. FOR THE LAST YEAR I HAVE BEEN TRYING TO RESEARCH THIS PROBLEM TO RESOLVE THE ISSUE. THE ONLY THING I HAVE BEEN ABLE TO FIND IS THAT THE SENSORS IN THE REAR BUMPER FOR BLIND SPOT DETECTION WERE PRODUCED WITH A FAULTY SEAL TO KEEP MOISTURE OUT OF THESE SENSORS. IF THEY KNOW THAT THESE SENSORS WILL COLLECT MOISTURE AND CAUSE THEM TO SHORT OUT THEN WHY IS THERE NO RECALL ON THESE SENSORS? I HAVE HAD MANY TIMES THAT I WAS DRIVING AND WENT TO CHANGE LANES WHEN THE BLIND SPOT MONITOR WOULD BLINK TO INFORM ME THAT THERE IS ANOTHER VEHICLE THERE. IT HAS CAUSED ME TO START TO CHANGE LANES THEN HAVE TO PULL BACK TO AVOID SOMETHING THAT IS NOT EVEN THERE. I WOULD THINK THAT THIS IS A SERIOUS SAFETY ISSUE AND MIGHT EVEN CAUSE ACCIDENTS, IF IT HASN'T ALREADY HAPPENED TO OTHER OWNERS? I WOULD LIKE TO KNOW WHAT I CAN DO FOR THIS ISSUE AND TO KNOW IF I'M THE ONLY DRIVER WITH THIS PROBLEM? THIS IS A PROBLEM THAT HAS GOTTEN WORSE OVER TIME AND GOTTEN TO WHERE IT HAPPENS EVERY TIME I DRIVE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413516April 23, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE A RATTLING SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALL OCCASIONALLY WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 S HALSTED ST, HOMEWOOD, IL 60430) TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE MECHANIC THAT NOTHING NEEDED TO BE REPLACED. THE CONTACT HAD THE ROTORS REPLACED ON THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET OF MERRILLVILLE (1550 E 61ST AVE, MERRILLVILLE, IN 46410) FOR A SECOND DIAGNOSTIC TEST. THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413362April 22, 2021
ENGINE
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING) AFTER THE VEHICLE'S ENGINE COMPARTMENT CAUGHT FIRE. THE CONTACT PARKED THE VEHICLE AND NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT WAS ABLE TO PUT OUT THE FIRE WITH A FIRE EXTINGUISHER. THE VEHICLE WAS TOWED TO DENNY MENHOLT RAPID CHEVROLET (2323 E MALL DR, RAPID CITY, SD 57701) AND THE DEALER INFORMED THE CONTACT THAT THEY WERE WAITING FOR THE MANUFACTURER'S APPROVAL FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11413077April 20, 2021
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT HOT AIR WAS BLOWING OUT THE VENTS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO BELLAMY STRICKLAND CHEVROLET BUICK GMC (145 INDUSTRIAL BLVD, MCDONOUGH, GA 30253, (770) 954-3000) WHERE THE VEHICLE WAS DIAGNOSED WITH AN EVAPORATOR CORE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412763April 19, 2021
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
MY DASHBOARD SAYS MY SEATBELT IS OFF IT SAYS MY AIRBAG IS OFF IT HAS ABS AND TRACKING THE LIGHTS IN THE DASHBOARD EVERYTHING COMES ON AND GOES OFF YOU HAVE TO SEE IT IN ORDER TO BELIEVE WHAT I'M SAYING BECAUSE I DIDN'T TOOK IT TO EVERYONE AND THEY KEEP TELLING ME THEY CAN'T DO NOTHING ABOUT THE AIRBAG SENSOR AND THE OTHER SENSORS COULD BE ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412774April 19, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
WENT TO PICK MY DAUGHTER UP FROM SCHOOL. CAME BACK AND PARKED MY CAR AS USUAL. WHEN I ATTEMPTED TO RESTART MY CAR THE ENGINE RULED UP AND THE CAR WOULD BARELY MOVE. UPON FURTHER INVESTIGATION, I OBSERVED THE VEHICLE MOTOR NOTIFICATION LIGHT ON AS WELL AS THE PARKING BRAKE NOTIFICATION WITH A TOOL ( WRENCH) UNDERNEATH. I ATTEMPTED TO DISENGAGE THE BRAKE AND IT SAID THE BRAKES HAVE BEEN RELEASED. HOWEVER, THE BRAKE NOTIFICATION SIGNAL IS STILL FLASHING AND THE VEHICLE SEEMS TO BE DRIVING LIKE THE BRAKES ARE STILL ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412817April 19, 2021
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
WHEN TURNING LEFT THE WHEEL LOCKS UP AS IT WOULD IF THE CAR WERE SLIDING ON ICE. THE STABILITY TRACK ALERT COMES ON. IT BECOMES A PROBLEM WHEN I'M DRIVING IN BUSY TRAFFIC AND TURNING AT AN INTERSECTION BECAUSE IT'LL JUST LOCK UP AND NOT LET ME GO, STOPPING ME IN THE MIDDLE OF THE INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412825April 19, 2021
UNKNOWN OR OTHER
THE WELDS TO THE BRACKET THAT HOLDS THE CONTROL ARM BROKE, IF IT BROKE WHILE ON HIGHWAY THAT WOULD HAVE BEEN DEADLY.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412944April 19, 2021
ELECTRICAL SYSTEM
IN APPROX 2013-2014 ACTUATOR AFFECTING HEATING AND COOLING IN THE VEHICLE NEEDED REPLACED, THEN AGAIN ACTUATOR NEEDED REPLACEMENT IN 2016-17 AND AGAIN NOW. THE PROBLEM KEEPS OCCURRING. THIS IS AFFECTING THE ABILITY TO OPERATE THE VEHICLE DURING EXTREME TEMPERATURES WE EXPERIENCE. ACTUATOR MAKING HORRIBLE CLICKING SOUND AND CAR WILL NOT HEAT UP OR COOL DOWN AS APPROPRIATE 1ST OCCURS APPROXIMATELY 2013-2014 AROUND 90,000 MILES, AND AGAIN APPROXIMATELY 2016-17 AND AGAIN IN 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408352April 16, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
I HAD THE DRIVER SIDE BLIND SPOT DETECTION GO BAD ON MY IMPALA, SO IT'S STARTING OUT THAT MY DRIVER SIDE MIRROR BLIND SIDE IMAGE WAS BLINKING, THEN IT STOP AND WAS WORKING OK FOR ABOUT THREE WEEKS AND THEN A MESSAGE APPEARS ON MY DASH TO FIX THE BLIND SPOT DETECTION SYSTEM, WHICH IF FINE, BUT WHEN I GO TO THE INTERNET TO SEE IF I CAN JUST DO AWAY WITH THIS SYSTEM, THE FEEDBACK THAT I'VE FIND OUT WAS VERY UPSETTING, EVERYTHING ON DASH DOESN'T WORK, CAN'T GET INTO THE CAR, CARS DON'T START. THAT'S FINE BUT WHEN I TOOK THE CAR TO GET FIX THE SERVICE MANAGER AND WORKER TELL ME ANYTHING CAN HAPPEN WHEN THIS SYSTEM GOES DOWN. WHAT HAPPENS IF I'M DRIVING THE CAR AT HIGHWAY SPEEDS AND IT JUST STOP RUNNING, I HAVE NO BREAKS OR STEERING. IT'S CAUSES AN ACCIDENT.TO ME THIS IS A VERY SAFETY ISSUE. AND NOW THE PASSENGER SIDE BLIND SIDE IS BLINKING NOW, IT STOP BLINKING AND WORKING FINE FOR AWHILE AND THAN JUST QUITE WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408401April 16, 2021
AIR BAGS, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED CAUSING THE STEERING TO LOCK AND THE BRAKES TO FAIL. AS A RESULT, THE VEHICLE CRASHED INTO STREET SIGN CAUSING THE VEHICLE TO FALL INTO A DITCH. THE CONTACT STATED THE ABS AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 176,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11407604April 12, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT CARTER CHEVROLET, INC. (200 W DIXON BLVD, SHELBY, NC 28152) FOR A STARTER REPLACEMENT. AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN SHE DETECTED A BURNING ODOR AND SAW FIRE COMING FROM UNDER THE HOOD ON THE FRONT DRIVER'S SIDE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE FAILURE WAS NOT THEIR FAULT AND TO CONTACT HER INSURANCE COMPANY. THE VEHICLE WAS NOT YET DIAGNOSED AND WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,981.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11407798April 12, 2021
UNKNOWN OR OTHER
AIR CONDITION QUIT BLOWING COLD AIR. TOOK IT TO THE PLACE WHERE I BOUGHT THE VEHICLE. THEY PERFORMED A DYE TEST AND FOUND THAT DYE WAS COMING FROM AC DRAIN FROM FIRE WALL. VERIFIED REFRIGERANT LEAKING FROM EVAPORATOR. JUDGING FROM OTHER COMPLAINTS ON HERE, I BELIEVE THAT THE REPAIRS SHOULD BE FULLY PAID FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407807April 12, 2021
POWER TRAIN, STEERING
I HAVE REPLACED MY HUB BEARINGS ON MY BOTH FRONT TIRES TWICE . I CONTINUE TO GET A GRINDING NOISE AND JERKING WHILE I'M TRYING TO ACCELERATE. WHILE REVERSING, TURNING LEFT OR RIGHT THIS HAPPENS. ALSO DOESN'T MATTER THE SPEED. THIS IS VERY DANGEROUS AS IT ALMOST CAUSED ME TO GET INTO SEVERAL ACCIDENTS. I PUT MY MONEY AND TRUST INTO CHEVY. THIS SHOULD BE ABSOLUTELY BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407184April 9, 2021
AIR BAGS, ELECTRICAL SYSTEM
RECEIVED LETTER FROM GMC IN MARCH 2020 REGARDING ELECTRICAL WIRE LEADING TO PASSENGER SEAT NOT DEPLOYING AND MAY BECOME DISCONNECTED AND FAIL TO DEPLOY WHEN COMMANDED. ALSO AN INDICATION WILL BE DISPLAYED ON THE DASHBOARD. MY CAR IS EXPERIENCING THIS ISSUE AND GMC FAILS COVER THE COST BECAUSE ITS NOT IDENTIFIED AS RECALL. THE STATES THEY WILL COVER FOR NO CHARGE IF WITHIN 8 YEARS OF ORIGINALLY PLACED IN SERVICE OR 80,000 MILES (WHICHEVER COMES FIRST). GMC SHOULD ALREADY THAT 2014 CARS WILL BE WELL 80,000 MILES IN 2020! SINCE THIS IS A SAFETY ISSUE AND LIVES ARE AT STAKE, GMC SHOULD NOT MAKE THIS FINANCIAL BURDEN FOR CONSUMERS. ADDITIONALLY THE ELECTRICAL WIRING FOR THE ENTIRE SYSTEM IS AN ISSUE. MY SCREEN CONTINUES TO BLINK IN AND OUT AND SHOW A SYSTEM REFRESH AND THE RADIO, BLUETOOTH CAPABILITY, AND LOCKING MECHANISMS ARE INOPERABLE AS WELL. ALL OF THESE ISSUES STARTED AT THE SAME TIME! GMC NEEDS TO TAKE THE SAME STEPS REGARDING AIRBAG SAFETY AS FORD HAS DONE FOR THEIR CONSUMERS WITH OUT OF WARRANTY VEHICLES! FORD IS PROVIDING A FREE SERVICE TO THEIR CUSTOMERS BECAUSE THEY VALUE THE LIVES MORE PROFITS. I'VE TAKEN VEHICLE FOR SERVICE TODAY (4/9/21) AND I'M LOOKING A A HEALTHY BILL. HOPEFULLY ELECTRICAL/SAFETY ISSUES CAN BE ADDRESSED WITH GMC AS THIS ISSUE HAS BEEN IDENTIFIED IN MULTIPLE FORUMS INCLUDING THIS WEBSITE. THE NUMBER ASSOCIATED WITH THE ELECTRICAL AIRBAG ISSUE IS N192216430. THE ELECTRICAL ISSUES WITH SCREEN AND AIRBAG WAS IDENTIFIED WHEN STARTING THE CAR AND NO CONNECTION AND AIRBAG INDICATOR ON DASHBOARD. THIS HAPPENED AROUND JUNE 2020. I SPOKE WITH CHEVROLET CUSTOMER ASSISTANCE CENTER TODAY (4/9/21) AND NO HELP WAS OFFERED FOR THIS ISSUE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406979April 8, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
WHEN DRIVING THE ABS LIGHT ILLUMINATES, W/ACCOMPANYING MESSAGE: "SERVICE STABILTRAK" FOLLOWED BY 'SERVICE TRACTION CONTROL". CAR GRINDS WHEN TURNING LEFT. TODAY THE GAS PEDAL FELT LIKE IT WAS PUSHING BACK WHEN PRESSED THEN IT FELT LIKE IT LOCKED UP FOR A SECOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406993April 8, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD NOT PROPERLY SHIFT INTO GEAR AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. ADDITIONALLY, A SCREECHING SOUND WAS PRESENT COMING FROM UNDERNEATH THE VEHICLE WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER - BILL ESTES CHEVROLET LOCATED AT 4105 W 96TH ST, INDIANAPOLIS, IN 46268, WHO DIAGNOSED THAT THE TRANSMISSION TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE TORQUE CONVERTER WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406674April 6, 2021
POWER TRAIN
POWER REDUCED TO ENGINE AND TRACTION CONTROL LIGHT COME ON AND LOSS OF POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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