Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11418482May 25, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
We have had several problems with the blind spot sensor on our 2014 Impala LTZ. Problems would always occur when driving in rain or snow. Dealer would just say that the sensor gets wet and that we should try to dry it off. Once the sensor was dry it would work ok. Now the sensor does not work at all. Took it off and it was full of corrosion. Reading online regarding reviews I find out that this is a very common problem with GM vehicles but GM refuses to do a recall. However they did do a special offer to replace the sensor if you have less than 80,000 miles. My car has 85,000 but I have dealt with this problem for several years. I replaced the sensor myself (at a cost of $400) and now they tell me it has to be reprogrammed. That really sucks. It is too bad that GM just can't accept the fact that they have a faulty product. I am currently waiting for a call back from the dealer to see what it cost to get sensors and wiring harness replaced (GM admits that there definitely was a problem and says you have to replace both sensors and the wiring harness). How in the world can this not be a recall!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418512May 25, 2021
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11418004May 21, 2021
ENGINE, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2011 Chevrolet Impala. The contact stated while driving approximately 55 mph, the vehicle stalled without warning. The contact mentioned that the key was unable to be removed from the ignition. The vehicle was unable to restart. The vehicle was towed to an empty parking lot. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417977May 20, 2021
AIR BAGS
When someone sits in the passenger seat the air bag light comes on. This has been going on in the both of the Impala's that we have had. This is the second one different year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417552May 18, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2011 Chevrolet Impala. Consumer writes in regard to illuminated ABS light. THE CONSUMER STATED THE BRAKE ASSIST, STABILITRAK, AND TRACTION CONTROL LIGHTS WERE ILLUMINATED. THE VEHICLE WOBBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417668May 18, 2021
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2010 Chevrolet Impala. The contact stated that when the vehicle was started, the air bag warning light illuminated. The local dealer was contacted by phone however, the vehicle was not diagnosed. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM) however, the vin was not included. The manufacturer was informed of the failure but offered no additional assistance. The failure mileage was approximately 160,074.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417434May 17, 2021
VISIBILITY, ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED WHILE HIS SON WAS STOPPED AT A RED LIGHT, THE BLIND SPOT ALERT WARNING LIGHT ILLUMINATED ON THE PASSENGER'S SIDE-VIEW MIRROR AND ON THE INSTRUMENT PANEL. THE VEHICLE THEN STALLED. THE CONTACT'S SON RESTARTED THE VEHICLE TO DRIVE HOME. THE BLIND SPOT ALERT LIGHT ON THE PASSENGER'S SIDE REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF AND DRAINED THE BATTERY. THE CONTACT STATED THAT HE SAW ONLINE THAT THERE WAS A TECHNICAL SERVICE BULLETIN: N172097060 RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO Trecek Automotive of Portage Inc. (1350 E Wisconsin St, Portage, WI 53901) AND DIAGNOSED AS A BLIND SPOT ALERT SYSTEM FAILURE. THE DEALER CONFIRMED THAT THE FAILURE WAS RELATED TO THE TECHNICAL SERVICE BULLETIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER THE TECHNICAL SERVICE BULLETIN. THE FAILURE MILEAGE WAS 75,812. THE CONSUMER STATED THE REPAIRS WOULD COST $950, BUT THE CONSUMER FEEL AS THOUGH REPAIRS SHOULD BE PAID BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417470May 17, 2021
SERVICE BRAKES
My brake assist will come and say “brake assist off”. When pushing brakes my car will skip and the brakes sound crunchy. It’s been almost a couple of weeks of this. I’m concerned safety wise due to the fact it almost didn’t stop. No mechanic shop can help apparently though. Any advice? Please and thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416540May 14, 2021
ENGINE
AUTO TOTALED SEPT 8, 2020. LOST CONSCIENCE WITH TAILPIPE LOOSE AT BACK OF CAT CONVERTER. DIAGNOSED WITH LOW BLOOD SUGAR AT HOSPITAL. SEVERE INJURIES: SPINAL, RIGHT ARM, LEFT LEG. DO NOT REMEMBER ACCIDENT, EVEN TODAY. TOOK DOWN ELECTRIC POLE AND PINE TREE. DO NOT REMEMBER IF WINDOWS OPEN OR CLOSED THAT DAY. MAY HAVE BEEN COMBINATION OF CO FROM EXHAUST AND BLOOD SUGAR. RURAL STREET, TOWN IN MAINE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11416551May 14, 2021
ENGINE
THE CONTACT'S WIFE OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WOULD SMELL AN ABNORMAL, EXHAUST ODOR INSIDE THE VEHICLE'S CABIN WITHOUT WARNING. THE CONTACT THEN STATED THAT WHILE DRIVING AT 50 MPH, HE HAD HEARD A LOUD NOISE EMIT FROM THE ENGINE WITHOUT WARNING. THE CONTACT THEN PULLED OFF TO THE SHOULDER AND UPON INSPECTION OF THE HOOD, THE CONTACT DISCOVERED THE CATALYTIC CONVERTER HAD BROKEN OFF THE ENGINE. THE CONTACT WAS ABLE TO SLOWLY DRIVE THE VEHICLE HOME AND THEN CALLED EL DORADO CHEVROLET(2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE HE WAS INFORMED HIM THAT THERE WERE ZERO RECALLS ON THE VEHICLE; THE CONTACT WAS INFORMED TO BRING IN THE VEHICLE FOR INSPECTION. UPON INVESTIGATION, THE CONTACT DISCOVERED A TECHNICAL SERVICE BULLETIN NHTSA ID NUMBER:10116660 WHICH HE LINKED TO HIS FAILURE. RECENTLY, THE CONTACT'S WIFE WAS DIAGNOSED WITH LUNG CANCER AND THE CONTACT HAD LINKED THE PROLONGED EXPOSURE TO THE EXHAUST ODOR AS THE POSSIBLE CAUSE OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11416433May 13, 2021
UNKNOWN OR OTHER
REFRIGERANT LEAKS. 1234YF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416500May 13, 2021
STEERING
THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT WAS DRIVING AT 10 MPH, TO MERGE INTO ANOTHER INTERSTATE WHEN THE STEERING WHEEL SEIZED AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT AND CAUSED THE VEHICLE TO HIT A POLE. THE WINDSHIELD CRACKED AND THE HOOD WAS DAMAGED FROM THE CRASH. A STATE TROOPER ASSISTED THE CONTACT TO REPLACE THE TIRE WITH A SPARE TIRE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT HE WOULD NEED TO PAY FOR THE VEHICLE TO BE TOWED TO THEIR DEALER FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CONTACT BACK TO PROVIDE ASSISTANCE. HOWEVER, NO FURTHER ASSISTANCE HAD BEEN PROVIDED FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 194,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11416236May 12, 2021
POWER TRAIN, UNKNOWN OR OTHER
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416137May 11, 2021
AIR BAGS
THIS HAS BEEN GOING ON OVER A YEAR NOW AND THE PLACE THAT I JUST HAD AN OIL CHANGE SAID THAT I SHOULD FILE A COMPLAINT. I BELIEVE MY AIRBAG SYSTEM IS DEFECTIVE. SPECIFICALLY WITH THE FRONT PASSENGER SIDE OF THE VEHICLE. I SEE MANY SIMILAR ISSUES ONLINE AND SOME HAVE BEEN RECALLED AND FIXED FOR FREE BY THE MANUFACTURER. THE CHEVY DEALER I WENT TO SAID THAT CHEVY SAID IT IS NOT PART OF A RECALL AND THAT I AM RESPONSIBLE FOR THE FULL COST OF REPLACEMENT. OVER $2000.00. I THINK THAT CHEVY NEEDS TO FIX THIS ISSUE AND COVER IT IN FULL. THE AIRBAG SYSTEM GOES ON AND OFF AT WILL. WORKS AND DOESNT WORK. ESPECIALLY ANY CHANGE IN TEMPERATURE OR A PERSON MOVING AROUND IN THE SEAT MAKES THE WARNING LIGHT GO ON AND OFF. THERE IS DEFINETLY A PROBLEM WITH THEIR SYSTEM AND/OR WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416199May 11, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
HAVE HAD CAR AT DEALERSHIP 3 TIMES TOTAL FOR THE SIDE DETECTION SYSTEM MESSAGE/BLIND SPOT INDICATOR LIGHTS. FIRST TWO TIMES THE ISSUE WAS FIXED BECAUSE I HAVE THE MPP COVERAGE PLAN. THIS TIME MPP WOULD HAVE COVERED IT BUT MECHANIC SHOWS WATER INTRUSION. THEIR WAS A RECALL AT ONE TIME FOR VEHICLES UP TO 80,000 MILES. MINE HAS 124,000 SO NOT COVERED BUT WHEN I TOOK IT IN FOR THE SAME THING PRIOR DID NOT HAVE 80,000 MILES. SO EITHER PAY THE $900 OR PAY THE DIAGNOSTIC CHARGE OF $155 AND WALK AWAY WITH ISSUE NOT FIXED . SO MANY COMPLAINTS ON THIS AND GM HAS DONE NOTHING. IF I HAVE FIXED THE MODULE IS OVER $200 FOR THE ONE SIDE. IT KEEPS GOING OUT. GM SHOULD FIX THIS AND CREATE ANOTHER RECALL FOR THIS ALL SO COMMON ISSUE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415916May 10, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
THIS IS THE 2ND TIME THIS OCCURS IN 3 YEARS .THIS OCCURRED AFTER IT WAS RAINING THE SENSOR IS IN A BAD SPA OR AND GM IS NOT TAKING FAULT BECAUSE IT IS OVER IN MILES AND YEA FOR THE SPECIAL COVERAGE . I WISH THAT I COULD JUST NOT HAVE THE BLIND SPOT DETECTION. CAUSES MORE PROBLEMS THEN WHAT IT'S WORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415760May 9, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
ISSUES WITH BLIND SPOT SYSTEM, SOMETIMES CAUSES ALL POWER ON DASH TO SHUT OFF WHILE DRIVING, HAVE READ MANY MANY OTHER PEOPLE WITH THE SAME ISSUES ONLINE. SOUNDS LIKE THE BLIND SPOT MONITOR MODULES ARE TRASH, BUT NOT RECALLED....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415457May 6, 2021
UNKNOWN OR OTHER
I WAS DRIVING STRAIGHT ON FREEWAY AT 70MPH WHEN "SERVICE STABILITRAK" "SERVICE TRACTION CONTROL" AND "ENGINE POWER REDUCED" SHOWED IN MY DASH AS WELL AS CHECK ENGINE LIGHT. AT THE SAME TIME THE CAR SHIFTED ITSELF TO 3RD GEAR AND REDUCED SPEED TO 40MPH WITHOUT CHANGE IN DRIVER INPUT. THIS RESULTED IN A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL. THERE WAS A 18 WHEELER RIGHT BEHIND ME WHO WAS LUCKILY PAYING ATTENTION AND DID NOT CRUSH ME WHEN MY VEHICLE DID THIS. I THEN HAD TO CONTINUE DOWN THE FREEWAY UNABLE TO GO BEYOND 50MPH OR GET OUT OF 3RD GEAR DUE TO TRACTION CONTROL MALFUNCTION. I HAD TRACTION CONTROL SET TO OFF AS I ALWAYS DO, IT'S NOT A NEEDED THING LIVING IN A DRY LOW ELEVATION ENVIRONMENT. IF I APPLIED MORE GAS THE ENGINE WOULD "BOG DOWN" AND NEARLY STALL BECAUSE THE COMPUTER WAS LIMITING SPEED AND GEAR. I NEARLY DIED TODAY BECAUSE OF POOR ENGINEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415266May 5, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT THAT STATED THE DRIVER'S SIDE SEAT BELT MOUNT DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PETERS CHEVROLET BUICK CHRYSLER JEEP DODGE RAM FIAT (4181 US-259, LONGVIEW, TX 75605, (877) 615-3187) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415026May 3, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
MY CAR WAS REPAIRED UNDER SPECIAL COVERAGE N172097060, SIDE BLIND SIDE ALERT MODULE, IN APRIL 2019. TWO YEARS LATER THE SAME PROBLEM HAS RECURRED YET NOW I'M TOLD THE SPECIAL COVERAGE HAS EXPIRED, AS THE IN SERVICE DATE OF MY VEHICLE IS 2 MONTHS PAST THE 6 YEAR LIMIT. THE REPLACEMENT PART WAS ALSO SUBSTANDARD, PERHAPS EVEN THE ORIGINAL DESIGN, AS IT DID NOT LAST MUCH MORE THAN TWO YEARS. THE FACT THAT IT FAILED JUST TWO MONTHS AFTER THE COVERAGE LIMIT IS A SLAP IN THE FACE TO ME AS A CONSUMER. THE DEALER CHARGED ME OVER 900 DOLLARS TO REPLACE THE SIDE DETECTION SYSTEM, REQUIRED TO PASS NY STATE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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