Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10637983September 22, 2014
ELECTRICAL SYSTEM
PURSUANT TO THE LETTER I GOT IN REGARD TO RECALL 14350, I CONTACTED THE DEALER WHERE I BOUGHT MY CAR, JIM BUTLER CHEVROLET. I GOT AN EMAIL BACK FROM THEM SAYING THE ONLY RECALL THEY SHOW ON MY CAR IS 13036, AND THEY WILL ONLY SCHEDULE ME FOR THAT SERVICE. I VERIFIED THE VIN ON YOUR WEBSITE, AND 14350 IS INDEED CORRECT. NOTE THAT I HAVE CONTACTED THIS DEALER REPEATEDLY OVER THE PAST TWO TO THREE YEARS, BECAUSE MY CAR WON'T START AFTER I SHUT IT OFF WHEN IT ISN'T IN PARK. IT'S LEFT ME STRANDED MORE THAN 20 TIMES (WHICH IS DANGEROUS IN ITSELF, PLUS I HAD TO CALL FOR ROAD SERVICE, WHICH ISN'T FREE), AND THE SERVICE MANAGER HAS SO FAR REFUSED TO TAKE ANY ACTION AND IN FACT DID NOT EVEN RETURN MY MANY PHONECALLS ABOUT IT. NOW THEY CAN'T EVEN GET THE SAFETY RECALL NUMBER STRAIGHT (UNTIL I LET THEM KNOW I'D BE CONTACTING YOU, SUDDENLY, IT IS THE RIGHT NUMBER). THIS IS WHY PEOPLE ARE DYING: DEALERS IGNORE REPORTED PROBLEMS BECAUSE IT COSTS GM MONEY; THEY STONEWALL YOU UNTIL YOU DIE IN A CRASH OR DIE STANDING BY YOUR CAR WAITING FOR THE TENTH TOW. THANKS TO GM, I AM DONE BUYING AMERICAN CARS. PLEASE INVESTIGATE THIS COMMON IMPALA NON-STARTING ISSUE (SEARCH ONLINE: IT'S NOT THE STARTER, AND I'VE ALREADY PAID TO REPLACE THE IGNITION, BUT THEY STILL WON'T GIVE ME MY KEY CODES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637984September 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER NUMEROUS ATTEMPTS. AN INDEPENDENT MECHANIC REPLACED THE MOTOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638001September 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. AS AN INTERIM REPAIR, THE CONTACT HAD TO IGNITE TWO ELECTRICAL WIRES UNDER THE HOOD TO GET THE VEHICLE TO START. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638037September 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT HAD TO ATTEMPT TO TURN THE KEY SEVERAL TIMES BEFORE THE VEHICLE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638104September 22, 2014
SERVICE BRAKES, AIR BAGS, STEERING
DRIVER OBSERVED TRAFFIC COMING TO A STOP, HIS BRAKES GAVE OUT, HE COULD NOT STEER LEFT OR RIGHT TO AVOID A CAR IN FRONT OF HIM WHICH CAUSED HIM TO REAR-END THE UNIT. HIS AIR-BAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10638123September 22, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THE KEY WAS HARD TO TURN IN THE IGNITION AND THE ENGINE WOULD HESITATE BEFORE STARTING. THE CONTACT MENTIONED THAT THERE WERE TIMES THE VEHICLE WOULD NOT START. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAILURE WAS NORMAL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/30/14*LJ THE CONSUMER STATED A RECALL WAS PERFORMED WHERE A METAL PIECE WAS ADDED TO THE KEY FOR THE SLIDING OF THE KEY SWITCH. THE IGNITION REMAINED HARD TO TURN. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THE CONSUMER PAY FOR THE VEHICLE TO BE DIAGNOSED. UPDATED 04/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638144September 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE TECHNICIAN REPLACED THE IGNITION SWITCH. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE MANUFACTURER STATED THE FAILURE WAS NOT RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. UPDATED 11/20/14*LJ UPDATED 08/4/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638163September 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V355000 (ELECTRICAL SYSTEM). THE CONTACT BELIEVED THAT THE REMEDY THAT THE MANUFACTURER WAS IMPLEMENTING WITH THIS RECALL WAS INEFFECTIVE, SINCE THE ACTUAL FAILURE WAS THE IGNITION SWITCH THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE THAT THE IGNITION SWITCH FAILED TO LOCK. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638218September 22, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE WAITING AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE AND THE AIR BAGS FAILED DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BACK, NECK AND SHOULDER INJURIES WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638231September 22, 2014
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), ENGINE, TRACTION CONTROL SYSTEM
WAS DRIVING WHEN THE TRACTION CONTROL LIGHT CAME ON AND MESSAGE CAME ACROSS SAYING SERVICE TRACTION CONTROL: THEN CHECK ENGINE LIGHT STARTED FLASHING RAPIDLY AT THE SAME TIME. FOLLOW BY A VERY LOUD KNOCKING NOISE FROM THE ENGINE. THEN SPEED WOULD NOT ACCELERATE. TURNED ON FLASHERS AND COASTED INTO PARKING LOT. VEHICLE HAD TROUBLES RESTARTING AND WOULD NOT MOVE. STEERING WHEEL WAS HARD TO TURN. TRIES TO DIE WHILE IDLING AFTER YOU GET IT TO START. DID DIAGNOSTICS AND CODE P0300 RANDOM MISFIRE DETECTION POWER TRAIN UNABLE TO ESTABLISH A LINK TO THE VEHICLE. FUEL SYSTEM 2 IS OL, LIFT AT 0%, SPARK PLUG 13.5, FUEL LEVEL LOW 38.8, ECU 14.417, LOW ACCELERATION. CONTACTED LOCAL CHEVY DEALERSHIP AND WAS TOLD IT WILL COST $35 TO TOW IT TO THEIR SHOP AND ABOUT $85 JUST TO RUN A DIAGNOSTIC ON THEIR MACHINE. IF IT IS A LIFTER THE COST WILL BE OVER $700 TO GET FIXED. I PURCHASED THIS AUTOMOBILE IN AUGUST 2013 AND HAVE JUST HAD IT A YEAR. SO NOW I HAVE A CAR PAYMENT ON A CAR THAT DOESN'T RUN. I BOUGHT IT AT WK MOTORS IN SEDALIA, MO. THIS IS THE SECOND TIME THIS CAR HAS HAD ISSUES AND WITHOUT A WARRANTY THE DEALERSHIP WONT DO ANYTHING!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637800September 21, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, TRACTION CONTROL SYSTEM
TRACTION CONTROL ACTIVATES WHILE MAKING LEFT TURNS WHEN LEAVING A STOP OR A RED LIGHT SIGN OR AT ANY OCCASION THAT REQUIRES MAKING A LEFT TURN AFTER BEING STOPPED. CAUSING THE VEHICLE TO HESITATE AND IN THE PROCESS CREATING A VERY DANGEROUS SITUATION. THIS HAS OCCURRED ON TWO OCCASIONS DURING THE PAST FEW MONTHS. HAS ONLY OCCURRED WHEN TURNING LEFT FROM A COMPLETE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637801September 21, 2014
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON THE INTERSTATE WITH THE CRUISE CONTROL ENGAGED WHEN THE VEHICLE DISPLAYED A MESSAGE FROM THE DRIVER INFORMATION CENTER ABOUT TRACTION CONTROL DISENGAGED AND STABILITRACK NEEDING SERVICE. SES LIGHT ALSO ILLUMINATED. TOOK THE VEHICLE IN FOR SERVICE AS SOON AS I COULD GET AN APPOINTMENT, BUT BY THAT TIME ALL LIGHTS HAD RETURNED TO NORMAL. DEALERSHIP WAS UNABLE TO REPLICATE PROBLEM AND NOTHING WAS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637841September 21, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE VEHICLE WILL NOT START IF THE SECURITY LIGHT IS FLASHING... I HAVE TO WAIT ATLEAST 15-20 MINUTES WITH THE KEY POSITIONED IN THE ON POSITION UNTIL THE SECURITY LIGHT STOPS FLASHING.. THEN IT STARTS. ANOTHER PROBLEM IS THE BRAKE LIGHT AND THE BATTERY LIGHT COMES ON AT THE SAME TIME AND THE CAR FEELS LIKE IT WANTS TO STALL. FINALLY, IF THE CAR IS RUNNING IN PARK.....ALL OF THE EXTERIOR AND INTERIOR LIGHTS STARTS TO FLASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637889September 21, 2014
ENGINE, SERVICE BRAKES, STEERING
I WAS DRIVING MY CAR INTO A SERIES OF TURNS AT APPROXIMATELY 45 MILE PER HOUR WHEN IT SEEMED I LOST ENGINE POWER RAPIDLY AND THE CAR DECREASED SPEED TO APPROXIMATELY 20 MILE PER HOUR I COULD NOT ACCELERATE. I COULD BARELY STEER AND BRAKING WAS REALLY DIFFICULT. I MANAGED TO GET THE CAR OFF OF THE ROAD WHERE IT SET FOR APPROXIMATELY A MINUTE OR TWO BEFORE IT WOULD RESTART. I CONTACTED GM AND MY DEALERSHIP AND DID NOT GET A SATISFACTORY ANSWER EITHER PLACE. THIS IS EXACTLY WHAT MY RECALL LETTER DESCRIBES YET I WAS TOLD THAT MY ISSUES WERE NOT DUE TO THE RECALL. I AM GREATLY DISAPPOINTED TO BE PAYING FOR A VEHICLE THAT IS NOT SAFE FOR ME TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637773September 20, 2014
ELECTRICAL SYSTEM
HELLO I AM VERY CONCERNED ABOUT MY PROBLEM BECAUSE MY CHEVY IMPALA 2000 HASN'T WORKING PROPERLY I WENT TO THE STORE AND I WAS IN THE PARKING LOT FOR A COUPLE HOURS TRYING TO START MY CAR I CALL A MECHANIC I KNOW AND TOLD HIM WHAT WAS MY CAR DOING AND HE TOLD ME THAT WAS THE PASSLOCK THEFT- DETERRENT SYSTEM THE MECHANIC TOLD ME TO GO TO THE CHEVY DEALER TO HAVE THEM CHECK IT OUT AND SO I CALL THE DEALER AND THEY TOLD ME I HAVE TO PAY FOR THEM TO JUST CHECK IT AND IT WAS ALOT OF MONEY PLUS TO FIX IT I WAS SO UPSET WHY I HAVE TO PAY FROM MY POCKET IF ITS NOT MY FAULT I THINK ITS A DEFECT ON THE MANUFACTURE CAR I LIVE IN CHICAGO AND WINTER ITS AROUND THE CORNER AND I DON'T WANT THIS HAPPENED TO ME AGAIN WHEN IM IN THE MIDDLE OF SNOW STORM AND BELOW ZERO AND MY CAR WONT START AGAIN THIS IS NOT A SAFE SITUATION I WAS SEARCHING ON THE WEB AND ALOT OF PEOPLE HAVE THE SAME PROBLEM AND ALL CARS ARE FROM GENERAL MOTORS CORPORATION PLEASE PLEASE I NEED HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637427September 19, 2014
POWER TRAIN
I WAS DRIVING APPROX. 55 MPH WHEN THE SERVICE TRACTION CONTROL AND ENGINE POWER REDUCED WARNING LIGHT CAME ON. I FELT THE CAR POWER DOWN SOME AND MADE IT HOME SAFELY. AFTER READING THE COMPLAINTS HERE, I AM SCARED TO DRIVE MY CAR. THIS IS THE CAR I DRIVE MY KIDS IN EVERYDAY. THERE IS OBVIOUSLY A PROBLEM HERE AND A RECALL NEEDS TO BE ISSUED. I HAVE MY CAR SERVICED REGULARLY SO I AM NOT A NEGLECTFUL CAR OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637429September 19, 2014
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STABILITY CONTROL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637436September 19, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT THE KEY WAS ABLE TO TURN IN THE IGNITION BUT FAILED TO RELEASE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637501September 19, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,286.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637507September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO START OCCASIONALLY AND THE RADIO FAILED TO OPERATE. AN INDEPENDENT MECHANIC STATED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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