Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10882443July 4, 2016
UNKNOWN OR OTHER
LOUD KNOCKING NOISE ON THE LEFT SIDE OF THE ENGINE AND THE DASHBOARD GAGES DONT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882481July 4, 2016
ELECTRICAL SYSTEM
THE PASSLOCK THEFT DETERRENT SYSTEM IS NOT PLEASANT. THE ISSUE OCCURS WHENEVER I HAVE DRIVEN THE CAR AND THEN PARK IT THEN WHEN I COME BACK TO THE CAR AND TRY TO START IT, NOTHING HAPPENS. ALL THE LIGHTS TURN ON AND THE NEEDLES ON THE GAUGES MOVE AND THE SECURITY LIGHT IS LIT. I AM LEFT UNABLE TO START MY VEHICLE FOR 15 MINUTES OR LONGER. I HAVE HAD TO HAVE MY CAR TOAD HOME NOT NOWING WHAT THIS WAS AND HAS ALSO HAD TO DEAL WITH THIS WHEN I WAS OUT OF TOWN AND NOT SURE WHAT WAS GOING ON THIS IS VERY INCONVIENT. WHY IS THIS HAPPENING? I HAVE BEEN TOLD BY OTHER IMPALA OWNERS AN DEALERS THIS IS COMMON IN THE CHEVY IMPALA'S. WOULD LIKE TO KNOW WHY THIS WOULD NOT HAVE BEEN A RECALL SEEING THIS HAS BEEN AN ONGOING ISSUE? I GAVE MY SON THE CAR AND WOULD LIKE TO FIND OUT WHAT IS THE CAUSE OF THIS. I DO NOT WANT HIM STRAINDED AND I CANT KEEP REPLACING PARTS HOPING THAT WORKS. THANK YOU FOR YOUR TIME *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882255July 2, 2016
STEERING
I AM WRITING THIS EMAIL IN REGARDS T MY 2015 CHEVROLET IMPALA. ON MARCH 14TH 2016 I PURCHASED A USED 2015 CHEVROLET IMPALA. WHEN I PURCHASED THE IMPALA IT HAD 12,050 MILES. MARCH 17TH 2016 ONLY THREE DAYS AFTER I PURCHASED THE CAR, I GOT IN THE CAR TO HEAD TO WORK, WHEN I TURNED THE CAR ON THERE WAS AN ERROR STATING POWER STEERING NEEDS SERVICE. THE STEERING WHEEL WOULD NOT TURN AND WAS IN A LOCKED POSITION. I CALLED THE DEALERSHIP AND AT THAT POINT THEY SAID THEY HAD TO SEND A TOW TRUCK TO PICK UP THE VEHICLE. AROUND 11:00AM THAT DAY A TOW TRUCK CAME TO PICK UP THE CAR AND I WENT WITH THE TOW TRUCK TO THE DEALERSHIP TO PICK UP A LOANER VEHICLE. A FEW HOURS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT STATING MY CAR WAS REPAIRED AND I COULD PICK IT UP. WHEN I PICKED UP THE CAR I WAS TOLD THERE WAS A COMMUNICATION ERROR WITH THE POWER STEERING PROBLEM THE SYSTEM WAS RESET AND I SHOULD HAVE NO PROBLEMS MOVING FORWARD . PLEASE SEE ATTACHED DOCUMENT DATED MARCH 17TH 2016. ON MAY 6TH 2016, I WAS BACKING OUT OF GARAGE/ DRIVEWAY AND AS I WENT TO TURN (STILL IN REVERSE POSITION) I SUDDENLY WAS UNABLE TO STEER THE CAR. I IMMEDIATELY CALLED THE DEALERSHIP AND WAS SENT TO A VOICEMAIL DUE TO THE TIME BEING AFTER HOURS. I THEN PROCEED TO TURN THE CAR ON AND OFF SEVERAL TIMES AND THE WARNING WENT OFF AND I WAS ABLE TO MOVE THE CAR INTO A SAFE POSITION ON THE ROAD. PLEASE SEE ATTACHED DOCUMENT DATED MAY 11 2016. ON JUNE 25TH 2016 IT HAPPENED AGAIN AND THIS TIME I WAS DRIVING. I THANK GOD THAT MY BOYFRIEND AND I WERE ON A SIDE STREET AND WE WERE GOING AT A VERY SLOW SPEED. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING THE CAR IN FOR SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882295July 2, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
BOUGHT CAR 4 DAYS AGO. NOW THE WARNING LIGHT AND MESSAGE KEEPS COMING ON ABOUT SERVICE BRAKE SYSTEM ASSIST AND TRACTION CONTROL SYSTEM NEEDS SERVICE. THE CAR BOGS. IT DOES THIS WHILE DRIVING AND WHEN AT START. THE TCS IIMBLIM STAYS ON AT ALL TIMES. SHOULDN'T THIS BE A RECALL OR UNDER WARRENTY?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882087July 1, 2016
ENGINE
WHILE DRIVING ON HIGHWAY GOT A FAINT FUEL SMELL (NOT SEEN IN PAST). SHORTLY ANOTHER MOTORIST FLAGGED ME AND SAID HE SAW FLAMES UNDER THE CAR. I PULLED OVER AND EVACUATED VEHICLE. SMOKE AND FLAMES CAME FROM ENGINE. THE VEHICLE HAS BEEN MAINTAINED NO RECENT ENGINE WORK. CAR HAD BEEN RUNNING FINE WITH NO PROBLEMS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10881917June 30, 2016
AIR BAGS, ELECTRICAL SYSTEM
SERVICE AIR BAG SENSOR INTERMITTENTLY ILLUMINATES AND REMAINS ON WHILE DRIVING, AS DOES THE AIR BAG WARNING SYMBOL. UNSURE IF AIR BAG WILL INFLATE IN A CRASH IF LIGHT IS ON DURING A CRASH. CONSIDERABLE SAFETY CONCERN FOR MYSELF AND FAMILY WHICH ARE CURRENTLY ONLY RIDE IN REAR OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870999June 30, 2016
VEHICLE SPEED CONTROL
2010 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION CAUSED BY STICKY THROTTLE ACCIDENTS BEFORE RECEIVING ACCELERATOR PEDAL POSITION PEDAL SENSOR AND THROTTLE POSITION SENSOR RECALL NOTICES. *SMD THE CONSUMER STATED SHE WAS BACKING OUT OF THE DRIVEWAY, WHEN THE VEHICLE TOOK OFF LIKE A MISSILE. IT TRAVELED ACROSS THE STREET, JUMPED A CURB AND HIT A PARKED VEHICLE IN THE DRIVEWAY CAUSING DAMAGE TO BOTH VEHICLES. THE DEALER CLAIMED THERE WAS NOTHING WRONG WITH THE ACCELERATOR. HOWEVER, THE ACCIDENT WAS CAUSED BY A STICKY THROTTLE. WHEN THE SECOND ACCIDENT OCCURRED, THE CONSUMER WAS ATTEMPTING TO BACK THE VEHICLE UP, BUT INSTEAD IT ACCELERATED BACKWARDS AT A HIGH RATE OF SPEED MAKING A HIGH PITCH WHINING NOISE. THE CONSUMER QUICKLY APPLIED THE BRAKE. HOWEVER, IT NOT REDUCE THE SPEED. THE CONSUMER HIT AN OAK TREE, AND IN DOING SO, CAUSED THE TREE TO FALL ON THE VEHICLE. THE VEHICLE WAS TOTALED. BETWEEN THE FIRST AND SECOND ACCIDENT, THE THROTTLE WAS REPAIRED AND THE ACCELERATOR WAS REPLACED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10881704June 30, 2016
SERVICE BRAKES
RECENTLY, I HAVE BEEN HAVING TROUBLE WITH MY 2005 IMPALA AND THE ABS/TRACTION SYSTEM. AT THE BEGINNING, THE "ABS, TRACTION OFF AND SERVICE TRACTION SYSTEM" LIGHTS WOULD COME ON. THE ABS AND TRACTION LIGHTS WOULD STAY ON AND THE SERVICE TRACTION WAS INTERMITTENT. THE CAR ALSO MAKES A LOUD "DINGING" SOUND WHEN THE LIGHTS COME ON. WHEN I WOULD MAKE A TURN, THE CAR WOULD ALSO MAKE A GRINDING SOUND AND THE SERVICE TRACTION LIGHT WOULD COME BACK ON. EVENTUALLY, THE TRACTION BEGAN KICKING IN WHEN IT WAS NOT SUPPOSE TO AND THE CAR WOULD NOT STOP PROPERLY. THIS OF COURSE WAS A SERIOUS SAFETY ISSUE. I HAVE RESEARCHED THIS PROBLEM AND FOUND COMPLAINTS UPON COMPLAINTS ABOUT THIS SAME PROBLEM. I CONTACTED GM AND THEY TOLD ME THEY NEVER HEARD OF THIS PROBLEM WHICH I FIND HARD TO BELIEVE. I HAVE SPENT AN ENORMOUS AMOUNT OF TIME AND MONEY TRYING TO FIX THIS PROBLEM. MY LOCAL DEALERSHIP WANTED ALMOST $4,000 FOR REPAIRS. I THEN TOOK THE CAR TO A VERY REPUTABLE REPAIR SHOP AND THEY, LIKE TWO OTHER SHOPS I CHECKED WITH, TOLD ME THEY HAVE SEEN THIS NUMEROUS TIMES IN THESE CARS. THEY ATTEMPTED TO FIX THE PROBLEM BUT THE PROBLEM STILL EXISTS. I SPENT $2,000 HAVING THE WHEEL HUBS, ABS HARNESSES AND BRAKE PRESSURE MODULATOR VALVE REPLACED. THE LIGHTS, ALTHOUGH INTERMITTENT, ARE STILL COMING ON! SOMETIMES IT IS WHEN I TURN THE CAR ON, BACK UP OR EVEN JUST DRIVING DOWN THE ROAD. THIS CAR ONLY HAS 77,000 MILES ON IT AND I FEEL I SHOULD NOT BE HAVING THIS PROBLEM. I HAVE HAD TO TAKE IT BACK TWICE AND THEY ARE STILL ATTEMPTING TO FIND THE SOURCE OF THE PROBLEM. THIS IS THE ONLY MAJOR PROBLEM I HAVE HAD WITH THIS CAR. ANY ASSISTANCE YOU COULD GIVE ME WOULD BE APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881810June 30, 2016
ENGINE
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. AS SOON AS THE VEHICLE WAS STARTED, THE REDUCE ENGINE POWER AND SERVICE TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE THE VEHICLE FOR APPROXIMATELY 6 MILES AT 25 MPH BEFORE THE VEHICLE STALLED. THE ENGINE POWERED OFF AND THE STARTER DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD TO A COMPLETE STOP. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 129,000. UPDATED 08/30/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881625June 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE SERVICE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 69,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881241June 28, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY ROLLED AWAY AND CRASHED INTO THE GARAGE DOOR AND SIDE OF THE CONTACT'S HOUSE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10881359June 28, 2016
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRIC STABILITY CONTROL GRINDING NOISE FROM FRONT AND ABS ENGAGES THE BRAKES AND LOW TRACTION LIGHT FLASHES ON WHEN LEAVING A STOP OR A RED LIGHT OR AT ANY OTHER OCCASION THAT REQUIRES MAKING A LEFT TURN AFTER BEING STOPPED. CAUSING THE VEHICLE TO HESITATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876914June 27, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
TAKATA RECALL THIS ISSUE IS THIS: I BOUGHT THE CAR IN DECEMBER 2015 FIRST MY ENGEN LIGHT COMES ON, THAN MY TRACTION CONTROLE LIGHT, THAN MY CAR TELLS ME TO SERVICE TRACTION CONTROLE, ENGEN POWER IS REDUCED, SERVICE STABIL TRACK, THE ENGEN CUTS I LOOSE POWER STEERING, AND I HAVE TO PULL OVER FOR 15 MIN WAITING FOR THE CAR TO REBOOT. I HAVE HAD THE CAR TO THE GM SHOP EVERY 2500-3000 MILES. THE SHOP REPLACED ALL THE FACTORY COVERED PARTS AND NOW WILL START GUESSING. THE FIRST FIX IS REPLACING SOME WIRES THAT ANOTHER SHOP REPLACED IN AN ATTEMPT TO FIX THIS SAME PROBLEM. NO ONE WILL FIX THIS DEATH TRAP. I WILL NOT DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876921June 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE AND THE A/C FAILED TO FUNCTION. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED IN 2012 FOR THE ACTUATOR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877030June 27, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
COMMUNICATION BETWEEN GAS PETAL AND THROTTLE BODY BREAKS DOWN CAUSING VEHICLE TO DISPLAY REDUCED ENGINE POWER CAUSING VEHICLE TO SLOW TO 20 TO 30 MPH INSTANTLY. HAPPEN ON HIGHWAY ALMOST CAUSING ACCIDENT DUE TO SLOWDOWN. SHOULD BE SAFETY RECALL BEFORE SOMEONE OR MYSELF GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877031June 27, 2016
ELECTRICAL SYSTEM
THE PASSLOCK THEFT DETERRENT SYSTEM IS NOT PLEASANT. THE ISSUE OCCURS WHENEVER I HAVE DRIVEN THE CAR AND THEN PARK IT FOR A FEW MINUTES AND THEN WHEN I COME BACK TO THE CAR AND TRY TO START IT, NOTHING HAPPENS. ALL THE LIGHTS TURN ON AND THE NEEDLES ON THE GAUGES MOVE AND THE SECURITY LIGHT IS LIT. I AM LEFT UNABLE TO START MY VEHICLE FOR 10 MINUTES OR LONGER. I LIVE IN AN AREA WHERE TEMPERATURES RISE UP TO 120 PLUS DEGREES SO BEING "STUCK" TRYING TO START MY CAR IS NOT PLEASANT ESPECIALLY WHEN I HAVE MY CHILD WITH ME. SOMETIMES DISCONNECTING THE BATTERY AND RECONNECTING IT WORKS BUT NOT ALL THE TIME. IT SEEMS LIKE THE PASSLOCK IS KICKING IN MORE THAN USUAL. IS THERE A WAY TO PERMANENTLY DISABLE THIS SO I HAVE NO FURTHER PROBLEMS, IT IS VERY FRUSTRATING AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877033June 27, 2016
VEHICLE SPEED CONTROL
RECEIVED A ENGINE WARNING SYMBOL AND SOUND/CHIME AND THEN GOT THE MESSAGE, "POWER IS BEING REDUCED TO THE ENGINE". MY SPEED OF 40 MPH STEADILY LOWERED TO WHERE I PUT ON MY WARNING LIGHTS AS CARS WERE PILING UP BEHIND ME. I WAS ABLE TO TURN OFF ON A SIDE STREET WHERE THE CAR STOPPED. MY MECHANIC HAS READ THE CODES AND REPLACED INDICATED PARTS, BUT THE PROBLEM HAPPENS AGAIN OFTEN. BELOW IS A WEB SITE URL WHERE YOU CAN SEE NUMEROUS PEOPLE REPORTING THE SAME PROBLEM. IT IS DANGEROUS AS IT HAPPENS TO PEOPLE ON INTERSTATES WHERE THEY HAVE NO WHERE TO GET OUT OF TRAFFIC. THERE ARE MORE THAN 22 PAGES OF 100S OF REPORTS OF THIS REDUCED POWER MESSAGE AT: HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/13406/CHEVROLET/IMPALA/CHEVY-IMPALA-REDUCED-ENGINE-POWER-MESSAGE/P1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876558June 25, 2016
POWER TRAIN
PULLING INTO THE DRIVEWAY AT ABOUT 10 MILES AN HOUR THE TRANSMISSION DIED, CAUSING THE CAR TO COME TO A DEAD STOP: THE TRANSMISSION HAS TO BE REPLACED NOW, HUSBAND HIT HIS HEAD OFF STEERING WHEEL, IF WE WERE ON A HIGHWAY DOING 60MILES PER HOUR WE COULD HAVE BEEN KILLED. THE CAR IS NOW AT TOM HESSER DEALERSHIP WHO SAID THEY WILL PAY HALF OF THE 4K TO FIX IT, THE CAR HAS 60400 SOME MILES ON IT, JUST TURNED 5 YRS OLD. I DO NOT THINK THIS CAR IS SAFE IF THE TRANSMISSION WILL JUST DIE AT ANY MOMENT WITHOUT WARNING.. IT DOES NOT HAVE OVER 100K MILES ON IT NOR DOES IT HAVE 61K MILES. THIS CAR MAKE AND MODEL HAS BEEN RECALLED FOR EVERYTHING BUT THE TRANY AND ENGINE SO FAR, THE CAR IS NOT SAFE PERIOD..THE DEALERSHIP WHO IS DOING REPAIRS IS NOT THE DEALERSHIP IT WAS PURCHASED FROM, , BUT IT IS A CHEVY DEALERSHIP. AND THEY ARE WILLING TO PAY HALF FOR REPAIRS, I THINK GMC SHOULD PAY THE ENTIRE COST FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876611June 25, 2016
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876624June 25, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS ACCELERATING AND MERGING ONTO A ROAD AND JUST GOT INTO THE MIDDLE LANE. SUDDENLY THE CAR KEPT ACCELERATING EVEN THOUGH I HAD STOPPED PRESSING THE PEDAL. THE ENGINE WAS REVVING AND THE CAR GOT UP TO 70 MPH IN A 55 ZONE. THE BRAKES DID NOT SEEM TO HELP SLOW THE CAR. IN A PANIC I SHIFTED TO NEUTRAL AND WAS ABLE TO PULL ONTO THE SHOULDER AND STOP THE CAR. EVEN WHEN I WAS IN PARK, THE ENGINE WAS STILL REVVING. I TURNED THE VEHICLE OFF AND RESTED IT ABOUT 5 MINUTES AND WAS ABLE TO RESTART IT. IT DID NOT SEEM TO HAVE ANY PROBLEMS ON THE WAY HOME AFTER THAT. IT WAS AN EXTREMELY SCARY AND DANGEROUS SITUATION AS THERE WERE CARS VERY CLOSE TO ME. I NOTICED THAT MY FLOOR MAT WAS MUCH HIGHER THAN USUAL AND WAS UNDER THE ACCELERATOR. I DON'T KNOW IF THAT COULD HAVE CONTRIBUTED TO THE PROBLEM. I DO OFTEN USE CRUISE CONTROL. I CANNOT REMEMBER IF IT WAS ON AT THE TIME AND I CANNOT REMEMBER IF I WAS ACCELERATING USING THE STEERING WHEEL BUTTON. I DO NOT BELIEVE I WAS AT THE TIME BUT THE CRUISE CONTROL LIKELY WAS ON. ALL I REMEMBER IS IT GOING OUT OF CONTROL. IT SEEMED BEST TO REPORT THE SITUATION. I AM VERY GLAD NOTHING SERIOUS HAPPENED AS IT VERY WELL COULD HAVE. I MAY GET A TICKET FOR SPEEDING THOUGH. I DON'T THINK THEY WOULD EVER BELIEVE THIS HAPPENED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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