Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11030393September 28, 2017
ENGINE
AT LEAST ONCE A WEEK, MY CHEVY CRUZE 2016 ENGINE SHUTS OFF COMPLETELY WHILE IDLE AT A STOP SIGN OF RED LIGHT. I HAVE AUTO SHUT OFF AND WHEN THE AUTO SHUT OFF IS IN PLAY IT NEVER CUTS BACK ON WHEN TAKING MY FOOT OFF THE BRAKE. I HAVE TO PUT MY CAR INTO PARK AND RESTART THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030104September 27, 2017
ENGINE
GOT THE CAR FROM DRIVETIME ON 04/25/16 FROM DRIVETIME IN HIGHLAND INDIANA. NOT EVEN 30 DAYS WHEN I WAS DRIVING TO GO TO WORK SOMETHING POPPED UP ON MY SCREEN SAYING A/C CUTTING OFF DUE TO ENGINE OVER HEATING. I PULLED OVER AND CALLED AEVEREX AND PEPBOYS AND WAS TOLD TO NOT DRIVE THE CAR. AEVEREE DONEX HAD TO HAVE A TOW COMPANY COME AND HAVE THE CAR TOWED WHICH MY CAR WAS IN THE SHOP FOR 2 TO 3 DAYS BECAUSE THEY DIDNT HAVE THE PART. GOT MY CAR BACK ON 5/17/16. I HAVE A LIST OF THINGS THAT HAD TO BE DONE TO THE CAR. NOW THE CAR IS DOING THE SAME THING AGAIN. A/C CUTTING OFF DUE TO OVER HEATING. LOOKED UNDER THE HOOD AND THE COOLANT IS LEAKING AND THE RESERVOIR IS EMPTY. IT DIDNT GIVE OFF NO NOTICED THAT SOMETHING WAS WRONG WITH THIS CAR THE CAR. IM TAKING THIS CAR TO THE SHOP ONCE AGAIN FOR THE SAME PROBLEM. I LOOKED ONLINE AND COME TO FIND OUT THE 2011 CHEVY CRUZE HAS A RECALL ON THE CRUZE DUE TO COOLANT LEAKING. I ALSO HAD TAKEN IT TO THE SHOP AND WAS TOLD IT WAS THE WATER PUMP WHICH I ALREADY HAD IT REPLACED ONCE. I ALSO EMAILED THE GM AND EXPLAINED MY ISSUE AND WAS TOLD THAT THEIR WAS NO RECALL ON MY CAR WHICH I FIND TO BE UNTRUE. SOMETHING IS WRONG WITH THIS CAR. I ALSO HAVE THE PAPERS FROM PEP BOYS ON WHAT WAS DONE THE 1ST TIME. ONCE I GET IT TO THE SHOP TOMMOROW I WILL UPDATE WHAT WAS DONE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030204September 27, 2017
ENGINE
LACK OF POWER, COOLANT LEAKS, THE COOLING SYSTEM HAS A NUMBER OF PLASTIC PARTS. THE THERMOSTAT HOUSING AND A JUNCTION PIECE ARE MADE OF PLASTIC. AFTER CONSTANT HEAT AND COLD THEY CRACK. I HAD TO HAVE BOTH OF THESE PARTS REPLACED AT BELOW 40000 MILES AT A COST OF MORE THAN $800 DOLLARS. THESE PARTS WERE MADE TO FAIL. AS FOR POWER WITH A TURBO IT LACKS POWER. I HAVE CHANGED THE SPARK PLUGS AND THE COIL PACK. STILL LACES POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029967September 26, 2017
ENGINE
WHILE DRIVING THE VEHICLES MOTOR LOOSES POWER. THE ELECTRONICS STAY ON BUT THE ENGINE IS SHUT OFF. ONLY HAPPENS WHILE DRIVING, IT HAS HAPPENED ONCE ON THE HIGHWAY GOING APPROX. 65MPH, ANOTHER TIME WHILE GOING 55MPH ON A 2 LANE COUNTRY ROAD, ONCE WHILE GOING 10MPHIN A PARKING LOT AND ANOTHER WHILE BACKING OUT OF DRIVE WAY AT APPROX. 5MPH. EACH TIME IT HAS HAPPENED THE VEHIVLE HAS BEEN IN MOTION, GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030056September 26, 2017
ENGINE
OVER HEATING. 3 TIMES IN 3 YEARS. I HAVE HAD TO HAVE WATER PUMP REPLACED AND THERMOMETER. MECHANIC HAS TOLD ME HE DOESN'T UNDERSTAND THIS ISSUE. CAR DOESN'T COOL DOWN IN IDLE. DIRECTED ME TO DEALERSHIP. 1 ST TIME OCCURRED I TOOK IT TO CLOSED SHOP. DEALERSHIP SAID IT'S NOT COVERED CAUSE THEY DIDN'T DO THE WORK. IT WASN'T LIKE I COULD GET IT TO THEM THE CAR WAS SHUTTING DOWN. NEXT TIME I GOT IT BACK TO SAME MECHANIC AS IT WAS STILL WARRANTY. THIS TIME THEY REPLACED SAME ITEMS NO CHARGE SAID TAKE IT TO DEALER THEY DON'T KNOW WHAT CAUSE IS. I KNOW OF OTHER PEOPLE THAT HAD A CHEVY CRUZ WITH SAME ISSUES AND THEY TRADED IT IN. THIS HAS BEEN A TERRIBLE CAR. THESE KIND OF PROBLEMS OCCURRED IN THE 80S NOT THE 2000S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025401September 25, 2017
SERVICE BRAKES
SAME ISSUE AS NHTSA ID NUMBER: 11024806 I RECEIVED RECALL #12213 IN OCTOBER 2013 REGARDING BRAKE VACUUM MICRO SWITCH. VEHICLE WAS TAKEN TO LOCAL DEALERSHIP IN DECEMBER 2013 FOR REPAIR. ON 8/23/17 HAD TO TAKE BACK TO THE DEALER TO HAVE THIS SAME PART REPLACED. DEALER INDICATED THAT SINCE THIS HAD ALREADY BEEN REPAIRED AS PART OF THE REPLACEMENT, WOULD NOT BE COVERED. AS A RESULT, HAD TO PAY $330 OUT OF POCKET TO REPLACE THIS PART WHICH WAS A PREVIOUSLY KNOWN DEFECT THAT HAD YET AGAIN FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025012September 22, 2017
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF, RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (TITUS-WILL CHEVROLET BUICK, 2580 N NATIONAL AVE, CHEHALIS, WA 98532). THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 55,745.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025063September 22, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE BREAKING, USING THE BLINKER, TURNING, OR JUST DRIVING THE CAR WILL LOOSE POWER, SLOW THE CAR DOWN, THE RADIO LOOSES POWER, AND MY SERVICE STABLITKY TRACK, SERVICE POWER STEERING, ALONG WITH TRACTION CONTROL, ANTI-BREAKING LIGHTS, AND A FEW OTHER LIGHT WILL ALL COME BACK ON. IT WILL DO THIS RANDOMLY WHILE DRIVING, IT SEEMS TO DO IT MORE FREQUENTLY WHEN COMING TO A STOP OR ACCELERATING. I HAD THIS SERVICED BACK IN FEBRUARY OF 2017 AND THE DEALERSHIP TOLD ME I HAD ACID FROM MY BATTERY LEAKING INTO THE POSITIVE CABLE, SO I HAD ALL THE BATTERY AND BATTERY WIRES REPLACED. THIS TOOK CARE OF THE PROBLEM UNTIL A FEW WEEKS AGO. THIS IS HAPPENING MORE AND MORE OFTEN AND THE PROBLEM IS BECOMING WORSE. THIS IS A PERSISTENT PROBLEM WITH THE CHEVY CRUZES FROM THE RESEARCH I HAVE DONE AND CHEVY SEEMS TO BE DOING NOTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024806September 21, 2017
SERVICE BRAKES
THIS COMPLAINT IS IN REGARDS TO GENERAL MOTORS PARTICULARLY THE CHEVROLET DIVISION NOT RESPONDING TO ONGOING BRAKE PROBLEM NOTED IN THEIR RECALL NOTIFICATIONS. I RECEIVED RECALL #12213 IN OCTOBER 2013 REGARDING BRAKE VACUUM MICRO SWITCH. VEHICLE WAS TAKEN TO LOCAL DEALERSHIP IN DECEMBER 2013 FOR REPAIR. IT IS 3 YEARS 9 MONTHS AND THE SAME COMPONENT HAS FAILED AGAIN ACCORDING TO MY LOCAL DEALERSHIP AND CLAIMS IT IS NO LONGER UNDER WARRANTY OR RECALL SINCE IT WAS REPLACED ONCE ALREADY. I SHOWED THEM A SUBSEQUENT RECALL NOTICE # 12213A DATED JUNE 2015 WITH THE SAME PART AT ISSUE. THEY CLAIM THAT THE RECALL I PRESENTED WAS NOT ASSIGNED TO MY VEHICLE BECAUSE OF THE VIN NUMBER. NO WHERE IN THE DOCUMENT DATED JUNE 2015 DOES IT STATE THAT THIS RECALL IS ONLY FOR CERTAIN VIN NUMBERS. IN FACT IT CLEARLY IDENTIFIES 2011-2012 CHEVROLET CRUZE AS THE PROBLEM YEAR VEHICLE WHICH I OWN. IF RECALL NOTICES ARE VIN NUMBER SPECIFIC THEN IT SHOULD BE STATED SOME WHERE ON THE RECALL NOTICE THAT THESE RECALLS ARE VIN NUMBER SPECIFIC. AS A CONSUMER WHEN WE LOOK THIS INFORMATION UP AND IT CLEARLY IDENTIFIES THE YEAR MAKE AND MODEL OF THE VEHICLE I OWN IT SHOULD BE SAFE TO ASSUME THAT THE RECALL APPLIES. YOUR ASSISTANCE AND CLARIFICATION IN THIS MATER WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024807September 21, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
AFTER STARTING THE VEHICLE AND DRIVING FORWARD THE DASH SCREEN STARTED TO SHOW DIFFERENT "CHECK" WARNINGS. CHECK STABILITY CONTROL, CHECK POWER STEERING. THE CHECK ENGINE LIGHT CAME ON AS SO DID MOST OF THE DASH INDICATOR LIGHTS. THE POWER STEERING STOPPED AND THE ENGINE TEMPORARILY QUIT. THE ENGINE RESPONDED AGAIN AND WHILE DRIVING THE DASH WENT DARK AND THE CAR DIED. I HAD TO TURN THE IGNITION OFF AND RESTART THE CAR. THIS IS THE THIRD TIME THIS HAS OCCURRED. THE LAST EVENT WAS WHILE DRIVING THROUGH A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024891September 21, 2017
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (PERFORMANCE CHEVROLET, 3222 BEVERLY PIKE, ELKINS, WV 26241), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY WIRE NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME DEALER THE THIRD TIME WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL RECURRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD CALL THE CONTACT BACK, BUT THE CONTACT DID NOT RECEIVE ANY CALLS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024524September 19, 2017
ENGINE
WATERPUMP WAS LEAKING AND HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024173September 19, 2017
VISIBILITY/WIPER
DRIVER SIDE WIPER COMPLETELY STOPPED WORKING FOR NO REASON ON A RAINY DAY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024207September 19, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO A TREE. UPON REMOVING PRESSURE FROM THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,400.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11024124September 18, 2017
POWER TRAIN
CAR DOES NOT ACCELERATE RIGHT AWAY, HESITATING WHILE TRYING TO ACCELERATE. PROBLEM HAS PROGRESSIVELY GOTTEN WORSE, NOW CAR JERKS WHEN TRYING TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023786September 16, 2017
POWER TRAIN
EVERY TIME I STOP OR GOING MY CAR ACTS LIKE IT DON'T WANT TO GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023584September 15, 2017
AIR BAGS, STRUCTURE:BODY
MAJOR FRONT AND SIDE IMPACT--NO AIRBAG DEPLOYMENT. ENTERED INTERSECTION PROPERLY AND ANOTHER DRIVER RAN THROUGH RED LIGHT AND HIT THE CAR IN RIGHT FRONT, CRACKING THE WINDSHIELD, AND SPINNING THE CAR AROUND AND HITTING THE RIGHT REAR SIDE, BREAKING THE RIGHT REAR WHEEL OFF AND RESTING ON IT SIDEWAYS. RIGHT FRONT PASSENGER RECEIVED MILD CONCUSSION FROM HITTING HEAD ON RIGHT DOOR GLASS. DRIVER AND PASSENGER HAVE BRUISES. BOTH HAD SEAT AND SHOULDER BELTS ON.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11023640September 15, 2017
UNKNOWN OR OTHER
NEEDS RECALLS MAILED TRANSMISSION NEEDS TO BE REPLACED HAS 50380 MILES CANNOT FIND THE PARTS TO REPAIR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023694September 15, 2017
STRUCTURE:BODY, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
THE CAR WAS TAKEN IN TO BE ROUTINELY SERVICED AND IT WAS NOTICED THAT THERE WAS AN OIL LEAK. THE DEALERSHIP ONLY PROVIDE A TEMPORARY FIX. TRYING TO GET AN APT AS A FOLLOWUP WAS POINTLESS, BECAUSE THE DEALERSHIP INDICATED THAT THEY WERE BUSY. WELL, THE CAR CAUGHT FIRE AND THE SERV ICE DEPT. REFUSED TO ACKNOWLEDGE THAT THERE WAS A PROBLEM AND THAT THEY WERE TOO BUSY THE CAR WAS BEING DRIVEN ON A HIGHWAY, THERE WAS A POPPING SOUND, AND THEN THE CAR CAUGHT FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11023721September 15, 2017
ENGINE
ECO 1.4L MODEL. ENGINE SUDDENLY BEGAN TO RUN ROUGH, MOST NOTICEABLE AT IDLE. SHORT TIME LATER CHECK ENGINE LIGHT CAME ON AND STAYED ON. AFTER TURNING CAR OFF COOLING FAN STAYED ON SEVERAL MINUTES, WHICH IT HAD NEVER DONE BEFORE. DEALER REPLACED VALVE COVER, AND INTAKE MANIFOLD FOR $1100, OUT OF WARRANTY. ONLY 36,200 MILES. FAILURE OF A NON-MOVING PART AT SUCH LOW MILEAGE IS CLEARLY A DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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