Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11047218November 18, 2017
AIR BAGS, SEAT BELTS
I WAS STOPPED IN HIGHWAY TRAFFIC AND REAR-ENDED (I'VE ATTACHED THE CRASH REPORT FROM THE IN STATE POLICE). MY SEAT BELT DID NOT ENGAGE AND MY AIRBAG DID NOT DEPLOY CAUSING ME TO HIT MY HEAD ON THE STEERING WHEEL RESULTING IN ABRASIONS AND TWO BLACK EYES. THIS SEEMS TO BE EITHER A SERIOUS DESIGN PROBLEM OR A MANUFACTURER DEFECT. REGARDLESS, THE SENSORS THAT CAUSE THE SEAT BELT TO LOCK SHOULD NOT BE IN THE FRONT OF THE CAR AS THEY THEN PROVIDE NO PROTECTION FROM A REAR END COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11047220November 18, 2017
FUEL/PROPULSION SYSTEM
I STARTED SMELLING GAS FUMES. IMMEDIATELY DROVE THE CAR TO A DEALERSHIP. THEY STATED THAT THE FUEL LINE WAS LEAKING WHERE IT WENT INTO THE MOTOR AND THE CAR WAS NOT SAFE TO DRIVE. AFTER SITTING AT THE DEALERSHIP FOR A COUPLE OF HOURS, I WAS TOLD THAT THE PART TO FIX THE CAR WAS UNAVAILABLE AT THIS TIME. MY CAR HAS BEEN SITTING AT THE DEALERSHIP FOR 4 WEEKS. NOW I AM BEING TOLD BY CHEVROLET THAT IT COULD BE 3 -4 MONTHS BEFORE THEY CAN GET THE PART. CHEVROLET CORPORATE SAID THAT THE PART WAS FAULTY AND THEY DON'T HAVE A REPLACEMENT PART. THIS PART IS THE FUEL LINE AND FUEL RAIL. CHEVROLET DOES NOT HAVE THE PART NEI5ER HAVE THEY DONE A RECALL. THEY REFUSE TO COMPENSATE ME FOR BEING WITH OUT THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047097November 17, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR IS RELEASING GASOLINE'S FUMES . VERY STRONG AND IS GIVING M A HEADACHE WHICH ALSO MAKES IT DIFFICULT TO BREATH WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046549November 16, 2017
EXTERIOR LIGHTING
THE BRAKE LIGHTS FLICKER AND/OR STAY ON WHEN BRAKES ARE NOT BEING PRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045997November 14, 2017
POWER TRAIN
THIS IS THE SECOND TIME IN TWO YEARS THAT THE TRANSMISSION STOPPED WORKING CAUSING AN INCONVENIENCE OF LOSING MY TRANSPORTATION AND THIS IS GETTING EXPENSIVE TO KEEP FIXING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044950November 9, 2017
VISIBILITY/WIPER
WHILE DRIVING THE LEFT (DRIVE SIDE) WIPER STOPPED WORKING. RIGHT (PASSENGER SIDE) CONTINUED TO WORK WITHOUT ISSUE. AFTER LOOKING INTO THE ISSUE I FOUND THAT THE ARM CONNECTING THE MOTOR TO THE WIPE ARM BROKE FROM THE BALL JOIN. I BELIEVE THIS PIECE IS CALLED THE WIPER TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044969November 9, 2017
STEERING
AT HIGHWAY SPEEDS IT WILL START TO DRIFT TO THE LEFT. WHEN I GO TO GIVE IT A SLIGHT CORRECTION IT FEELS LIKE THE STEERING WHEEL STICKS AND THAT THE STEERING HAS DISENGAGED. WITH A BIT MORE PRESSURE THE STEERING ENGAGES. THIS HAPPENS ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045012November 9, 2017
ENGINE
WHEN DRIVING( IN ANY WEATHER CONDITIONS) THE CAR WILL LOOSE ENGINE POWER DROP TO AROUND 5MPH, IS UNABLE TO ACCELERATE AND HAVE TO BE PULLED OVER. RE/CEIVE WARNINGS STATING "ENGINE POWER REDUCED", "SERVICE STABILITRAK" AND "SERVICE TRACTION CONTROL. THE CHECK ENGINE LIGHT COMES ON ALONG WITH SEVERAL OTHERS. PULLING OVER AND RESTARTING THE CAR USUALLY CORRECTS THE PROBLEM BUT IT IS TERRIFYING WHEN TRAVELING AT A HIGHER RATE OF SPEED, OR ANY SPEED REALLY! SOMEONE IS GOING TO GET KILLED. FORTUNATELY, THIS HAS ONLY HAPPENED ON LOCAL CITY STREETS ( SO FAR!) BUT I CAN'T IMAGINE IT HAPPENING ON THE HIGHWAY. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. IN DOING RESEARCH ONLINE THERE ARE A GREAT NUMBER OF OWNERS EXPERIENCING THE SAME EXACT PROBLEM. HOW IS THIS NOT CONSIDERED A SAFETY ISSUE WARRANTING A MASSIVE RECALL? IN READING MANY FORUMS, GM IS CLEARLY AWARE OF THE PROBLEM BUT APPARENTLY HAS NO DEFINITIVE WAY TO FIX IT AS MANY OWNERS HAVE HAD VARIOUS PARTS REPLACED( MOSTLY RELATED THROTTLE OR ACCELERATOR PEDAL) WITH THE PROBLEM NOT BEING RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044360November 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE INTERSTATE AND MY CAR STARTED TO LOSE POWER. THE ENGINE REDUCED POWER AND SERVICE STABILITRAK MESSAGES CAME UP AND THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON. I GOT OF THE INTERSTATE AND PUTTED ALONG, BARELY ABLE TO ACCELERATE AT STOP LIGHTS, UNTIL I MADE IT TO MY LOCAL CHEVY DEALERSHIP. THEY DON'T SEEM TO KNOW WHAT IS GOING ON AND I'LL PROBABLY END UP DOING A TRIAL AND ERROR WITH SENSORS AND THROTTLES. A FEW WEEKS AGO A SIMILAR INCIDENT HAPPENED WHILE I WAS DRIVING DOWN A RESIDENTIAL ROAD (25MPH), BUT EVERYTHING TURNED OFF (DASH, A/C, RADIO, DIGITAL SPEEDOMETER, ETC) AND MY CAR POWERED OFF FOR A FEW SECONDS AND THEN CAME BACK ON AGAIN. THIS IS SERIOUSLY A SCARY PROBLEM TO HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042749November 2, 2017
SERVICE BRAKES, POWER TRAIN
WHILE DRIVING ALL OF SUDDEN TRAFFIC BEGAN TO SLOW EVENTUALLY ALL VEHICLES STOP THIS CAR DID NOT STOP UNTIL IT HAD TO BE ALSO MOST FLOORED; THEN AS WE START TO PROCEED THE VEHICLE DID NOT WANT TO MOVE IT WAS IN DRIVE ALL THE WAY; IT JUST STARTED TO VIBRATE AN NOT ACTUALLY MOVING WITH ACCELERATION; THEN WITH INCREASE ACCELERATION IT GOT OUT OF THE VIBRATION AND BEGAN TO MOVE FORWARD; THEN WE SMELT SOMETHING AS BURNING; ALL THIS HAPPEN WHILE WE WERE DRIVING ON A BUSY THREE LANE ONE DIRECTION TRAFFIC STREET; WE CALL IT STOP AND GO; THERE ARE TRAFFIC LIGHTS, AND YOU MUST GO WHEN ITS TIME TO GO ON "GREEN". IF NOT THIS CAN CAUSE AND ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042770November 2, 2017
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT NOTICED A LEAK COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO CHEVROLET OF SPARTANBURG (1051 ASHEVILLE HWY, SPARTANBURG, SC 29303) AND WAS INFORMED THAT THE FAILURE WAS NORMAL. THE DEALER STATED THAT COOLANT WAS LEAKING INTO THE RELEASE VALVE AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042214November 1, 2017
ENGINE
OIL LEAKING JUST BELOW DIPSTICK. NOT FROM THE DIPSTICK ITSELF BUT FROM A HORIZONTAL CREASE BELOW IT. OIL LEAKED ONTO HEAT SHIELD AND DOWN ONTO EXHAUST. BURNING SMELL COMES THROUGH AIR VENTS MAKING IT HARD TO BREATHE IN CAB. NOTICED THIS AFTER DRIVING ON THE INTERSTATE AND MINOR CITY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042227November 1, 2017
SERVICE BRAKES, ENGINE
THE CAR HAS HAD ALL RECALL WORK DONE FOR BOTH ISSUES HOWEVER THE VEHICLE IS SPEWING OIL AGAIN AND EVEN AFTER THE BRAKES HAVE BEEN REPLACED THE VEHICLE DOES NOT STOP WHEN IN REVERSE OR MOVING SLOWLY FORWARD. CHEVY STATES THAT THESE ISSUES ARE NOW MY ISSUE AND AND SPENDS BECAUSE RECALL WORK IS ONLY ONE YEAR ON THE WARRANTY. WHEN BACKING OUT FROM A PARKING SPOT OR DRIVEWAY THE VEHICLE DOES NOT STOP WHEN THE BRAKES ARE PRESSED AND OIL LEAKS RANDOMLY. IN 2015 AS THEY MADE THE REVEAL REPAIR THE VEHICLE CAUGHT FIRE, HOWEVER THEY CLAIMED TO HAVE REPAIRED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040594October 27, 2017
UNKNOWN OR OTHER
MY DAUGHTER WAS DRIVING ALONG A FREEWAY IN NORTH CAROLINA WHEN SHE NOTICED THE TIRE PRESSURE MONITOR WARNING FOR THE RIGHT FRONT TIRE WAS DISPLAYING IN RED, THAT ONLY 12 POUNDS OF AIR WAS IN THAT TIRE. SHE STOPS AT A GAS STATION AND CHECK THE TIRE WHICH APPEARED NORMAL.SHE GETS BACK ONTO THE FREEWAY AND WITHIN A FEW MILES, THE RIGHT REAR TIRE BLOWS OUT, COMPLETELY SEPARATING THE THREADED PORTION FROM THE REST OF THE TIRE. FORTUNATELY SHE WAS ABLE TO GET TO THE SHOULDER AND STOP THE VEHICLE. SHE CALLS HER BOYFRIEND WHO IS A POLICE OFFICER.WHEN HE ARRIVES ON THE SCENE, HE INSPECTS WHAT WAS LEFT OF THE TIRE AND COULD NOT FIND ANY PUNCTURES OR DAMAGE THAT MAY HAVE CONTRIBUTED TO THE PROBLEM.THE NEXT DAY, I TOOK THE VEHICLE TO DEALERSHIP WHERE SHE PURCHASED IT AND SPOKE WITH THE SERVICE MANAGER TRYING TO DETERMINED IF THERE IS A SAFETY ISSUE OR FAULTY TIRE. I WAS TOLD THAT BECAUSE SHE HAD HAD THE TIRES ROTATED SEVERAL WEEKS EARLIER, THE TIRES PRESSURE MONITORING SYSTEM SHOULD HAVE BEEN RE-REGISTERED.IN OTHER WORDS, THERE SYSTEM WAS STILL MONITORING THE TIRE WHICH HAD BEEN ROTATED FROM THE FRONT AS IF IT WAS STILL THERE, ONLY THIS TIRE IS NOW ON THE REAR OF THE CAR. THE INDICATION SHOWED THAT THE FRONT TIRE WAS LOW WHEN IN FACT, IT WAS THE REAR TIRE THAT NEEDED ATTENTION. I'VE SPOKEN TO 2 WALMART AUTO SERVICE MANAGES AND A GOODYEAR SERVICE MANAGER WHO ALL TOLD ME THAT THEY DON'T EVER RE-REGISTER A TIRE MONITORING SYSTEM WHEN THEY SERVICE A VEHICLE.THE WALMART GUYS SAID THAT THEY HAD NEVER HEARD OF SUCH A THING.I MAY BE NAIVE, BUT I TOO WAS UNDER THE IMPRESSION THAT THE SYSTEM AUTOMATICALLY REGISTERED THE TIRE THAT IS THERE, NO MATTER IF THEY WERE ROTATED. I SPOKE WITH A CHEVROLET SALES ASSOCIATE WHO SAID THAT THE CONSUMER IS NOT MADE AWARE OF THIS WHEN THEY PURCHASE A VEHICLE. SEEMS TO ME THAT THIS IS A FLAWED SYSTEM. TIRE ROTATION RE-REGISTERING. I HAVE PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040264October 26, 2017
ENGINE, POWER TRAIN
I HAVE A 2012 CHEVY CRUZE LT, IT DOESN'T EVEN HAVE 75K AND I'VE ONLY HAD IT FOR 2 YEARS. DRIVING THROUGH NORTH LITTLE ROCK ON THE INTERSTATE MY TEMPERATURE GAGE SHOT FROM COOL TO RED, MY CAR DINGED AND POSTED A MESSAGE A/C OFF DUE TO HIGH ENGINE TEMPS. MY A/C WAS NOT ON, AS I WAS PULLING OVER ANOTHER MESSAGE DINGED AND MY ENGINE POWER WAS REDUCED. I LET THE CAR IDLE AS THE NEXT MESSAGE INSTRUCTED ME TO DO, THE TEMP WOULD NOT GO DOWN. I TURNED THE CAR OFF AND CALLED FOR A RIDE. THANKFULLY A NLR POLICE OFFICER SAT WITH ME UNTIL MY BOYFRIEND CAME AS I WAS BROKE DOWN ON A BAD SIDE OF TOWN. THAT BEING SAID, WE HAD THE CAR TOWED TO OUR ASE INDEPENDENT MECHANIC TO HAVE IT DIAGNOSED AS WE THOUGHT IT WAS JUST THE THERMOSTAT STICKING. NOPE! BLOWN HEAD GASKET! ALL BECAUSE OF A FAULTY WATER INLET. IT IS A KNOWN PROBLEM ALL ACROSS THE FORUMS. MY MECHANIC HAD REPLACED NUMEROUS INLETS ON THESE CARS AND CHEVY HAD YET TO DO A RECALL. I CONTACTED GM AND FILED A COMPLAINT. THEY ARE ONLY REPLACING FAULTY WATER PUMPS, EVEN THOUGH THE WATER PUMP REPLACEMENT PARTS INCLUDE THE WATER INLET. I WAS TOLD I HAD TO HAVE IT DIAGNOSED BY THEIR DEALERSHIP AND AFTER MUCH BACK AND FORTH FINALLY GOT THE DIAGNOSTIC FEE WAIVED. I RECEIVED A CALL TODAY FROM THE DEALER INFORMING ME THAT I HAVE A CRACKED HEAD, WARPED GASKET, AND NEED TO REPLACE THE ENGINE. THIS IS ALL DUE TO A DEFECT THE MANUFACTURER KNOWS ABOUT. TO TOO IT OFF THE POWER TRAIN WARRANTY EXPIRED IN MARCH AND MY EXTENDED WARRANTY EXPIRED 5K MILES AGO. CHEVY WANTS ME TO PAY OUT OF POCKET TO REPLACE ALL THE DAMAGE THAT OCCURRED FROM THEIR DEFECT. I AM CONTACTING THE BBB, MY ATTORNEY GENERAL, AND ANY NEWS OUTLET I CAN TO GET THIS ISSUE BROUGHT TO LIGHT. WITH A VEHICLE JUST OVER 5 YEARS OLD AND NOT EVEN 100,000 MILES ON IT TO HAVE TO REPLACE AN ENGINE IS LUDICROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039842October 25, 2017
ELECTRICAL SYSTEM
I BOUGHT A 2015 CHEVROLET CRUZE ON NOVEMBER 13, 2105. I HAVE HAD NUMEROUS ELECTRICAL ISSUES STARTING ABOUT ONE MONTH AFTER THE PURCHASE. I HAVE BEEN TO FOUR DEALERSHIPS TO HAVE IT REPAIRED, AND IT COMES BACK WITH NO ISSUES FOR ABOUT TWO TO FOUR WEEKS AND THE NIGHTMARES START OVER AGAIN. THE NEWEST ISSUE IS A SAFETY MATTER. MY CAR DECIDED TO KEEP MY LOCKED INSIDE THE CAR. AFTER MANY ATTEMPTS TO OPEN THE DRIVER DOOR IT FINALLY OPENED. (IN MY OWN DRIVEWAY) LAST WEEK I WAS SITTING SIDEWAYS. IN THE DRIVERS SEAT, WITH THE DRIVER DOOR OPEN AND MY FEET WERE ON THE GROUND. I WAS POSTIONED AS SUCH FOR ABOUT FIVE MINS. ALL OF A SUDDEN I HEARD THE SOUND OF THE DOORS LOCKING, THEN FIVE SWISHING NOISES FOLLOWED BY A DOUBLE LOCK SOUND, IN WHICH ALL FOUR LOCK BUTTONS WENT DOWN. (PARKING LOT AT WORK) THE NEXT DAY PERSON WAS IN THE FRONT PASSENGER SIDE, WITH CAR SHUT OFF, AND SHE HEARD A MUTED LOCK SOUND, THEN A BRIEF HUMMING NOISE, THEN THE CAR MADE THE DOUBLE LOCKING SOUND BUT NONE OF THE BUTTONS WENT DOWN. (AT A GAS STATION) ALL THREE INCIDENTS OCCURED WHILE THE KEYS WERE IN MY HAND, AND IGNITION OFF. THIS IS A SAFETY ISSUE, FOR THE PASSENGERS OF THIS VEHICLE. AS FOR ALL THE DOORS STAYING LOCKED WHILE INSIDE, I'M SO GLAD IT WAS ONLY 84 DEGREES, AND THAT I FINALLY WAS ABLE TO GET OUT OF THE CAR. I HAVE REOPENED MY CASE WITH LEMON LAW AS THIS IS ONE OF THE MANY THINGS THAT OCCUR WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039332October 24, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM ON THIS VEHICLE. THIS IS A BRAND NEW CAR BUT IT IS THE LS MODEL WHICH DOES NOT HAVE SEPARATE DAYTIME RUNNING LAMPS. INSTEAD OF DAYTIME RUNNING LAMPS, THE HEADLIGHTS ARE ON ANYTIME THE IGNITION KEY IS IN THE RUN POSITION. WHETHER OR NOT THE HEADLIGHT SWITCH IS SET TO "AUTO" OR THE HEADLIGHTS ARE TURNED ON MANUALLY MAKES NO DIFFERENCE IN HEADLIGHT INTENSITY. I'VE TAKEN THE CAR TO THE DEALERSHIP AND THEY CLAIM THAT THEY CANNOT FIND THE PROBLEM. BUT THE PROBLEM PERSISTS. WHEN I DRIVE ON HE FREEWAY AT NIGHT I CAN TELL THAT THE HEADLIGHTS ON NEIGHBORING CARS ARE BRIGHTER. I AM OFTEN FORCED TO USE THE HIGH BEAMS WHEN THERE ARE NO OTHER SOURCES OF ILLUMINATION. I WONDER IF THE LIGHTING "COMPUTER" IS SUPPOSED TO BE ABLE TO CONTROL THE POWER OF THE HEADLIGHTS. I'VE NOTICED THAT CHEVY CRUZES WITH DISCRETE DT RUNNING LAMPS (LEDS) STILL UTILIZE THE LOW BEAM HEADLIGHTS (PROJECTOR BEAM) BUT IN A DIMMED MODE. MY VEHICLE HAS OLD FASHIONED HALOGEN HEADLIGHTS. I NEED TO DETERMINE IF THE LIGHTING COMPUTER IS DIMMING MY HEADLIGHTS BECAUSE IT CAN'T DIFFERENTIATE NIGHT FROM DAY. THIS PROBLEM PERSISTS AT ALL TIMES. IT COULD BE THAT THIS VEHICLE MODEL HAS POOR HEADLIGHTS. I'VE OWNED AND DRIVEN MANY CARS OVER A LONG STRETCH OF TIME. BUT RARELY HAVE I DRIVEN A VEHICLE THAT HAD SUCH POOR HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039383October 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DON BROWN CHEVROLET IN SAINT LOUIS, MISSOURI WHERE IT WAS DIAGNOSED THAT THE TURBO ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE TURBO ASSEMBLY RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035597October 23, 2017
VISIBILITY/WIPER
MY DRIVE SAID WINDSHIELD WIPER STOPPED WORKING AS I WAS DRIVING TO WORK IN THE POURING RAIN. I HAD TO PUT ON MY HAZARDS AND DRIVE SLOWLY TO FIND A PARKING LOT. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035599October 23, 2017
VISIBILITY/WIPER
I WAS DRIVING TO WORK THIS MORNING AND MY DRIVER'S SIDE WINDSHIELD WIPER STOPPED WORKER IN THE POURING RAIN AND IT WAS DARK OUTSIDE, I WAS DOING 45 AND COULDN'T SEE. I HAD TO PUT ON MY HAZARDS SLOW DOWN AND FIND A PARKING LOT TO PULL INTO. I MISSED WORK, AND HAD TO WAIT FOR DAYLIGHT, AND DRIVE SLOW SO I COULD MAKE IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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