Cadillac SRX Complaints

3,266 consumer complaints on file.

#11454461February 28, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2014 Cadillac SRX. The contact stated the center information screen was cracked. The contact was unable to see the system status. There were no warning lights illuminated. Additionally, the contact stated that the failure had gotten worse. The vehicle was taken to the local dealer where it was diagnosed that the screen needed to be replaced. The vehicle was not repaired. The contact mentioned TSB: PIC6055C (Electrical: Radio/Tape Deck/CD). The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 70,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE EXPENSE OF THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454344February 27, 2022
EXTERIOR LIGHTING
Headlights problems with this 2015 Cadillac SRX that only has 56k miles. I had just bought this car and on the way home from the dealership I had to use my high beams to see anything on my hour trip. The low beam lights are so low you can not even tell that they are on at all. How did this pass inspection? This could cause an accident. It is not safe driving at night. I was given no information about this defect when I bought it. There are not warnings lights on the dash system. There are many other people complaining of this very problem. The entire headlight assemblies need to be replaced according to research. Why is there not a recall on this? It's very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453625February 23, 2022
SUSPENSION
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED TO REIMBURSE THE COST OF REPAIR. THE MANUFACTURER STATED THE COMPLETED REPAIR WAS NOT COVERED UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453462February 22, 2022
EXTERIOR LIGHTING
The headlights are so dim that they are a hazard unless i drive with my high beams on. the other night someone was walking at night and I was unable to see them until I was very close tot hem. My husband remarks how he can barely see at night, We have changed out the headlights and it made no difference. My Uncle has a 2014 Model and he has commented he has the same issue. They are a true hazard and Cadillac should have to do something about the faulty head lights. I would love to see how they compare to a normal SUV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453483February 22, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights had become increasingly dim while in operation. The contact took the vehicle to a dealer to purchase replacement bulbs but was informed that the entire headlight module had to be replaced to fix the failure. The manufacturer was notified of the failure and offered him a gift card for an oil change. The vehicle was repaired. The failure mileage was unknown. The consumer stated the replacing the headlights was noted a recall for a limited time and feels the manufacturer should issue a refund.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452995February 19, 2022
ELECTRICAL SYSTEM
My lift gate has stopped working. I cannot open the back of my car in any way! I am handicapped and the power lift gate is very important to me because I have to store my walker in the car when I drive. Now since I can’t open the back of the car it is very difficult to get anywhere for me. When I looked up the issue, it seems Cadillac has a problem with this model (SRX) from 2010-2016. The issue develops because rain runs down the Sun roof straight into the place that the lift gate parts are in- and the parts corrode. Once the lift gate power system fails there is no way to manually open the back of the car. There is no manual release, and no place to insert a key. This problem is well documented online with attempted class action suits that failed to “gain traction” per various attorneys. I have been told by the repair center that it will cost about $5000 to fix because of the difficulty of reaching the parts that need replacing. They say that the repair will take about 10 hours of service to replace the corroded pieces. I am so disappointed in Cadillac. They knew of the design flaw since 2010 but did not address it until 2017. There is no reason that unsuspecting owners should get stuck with a $5000 repair due to a design flaw! I purchased this car 2 yrs ago, and only found it now because we get so little rain in California, and I have a garage. We had an abnormally large amount of rain in December and it failed right after the largest rainfall we have had in years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452348February 17, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11452356February 17, 2022
EXTERIOR LIGHTING
Headlights low beams are dim. Causing dangerously restrictive visibility when driving at night. A google search indicates that this problem is widespread and very common. I first noticed this about six months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452277February 16, 2022
EXTERIOR LIGHTING
The vehicle lights are dangerously dim. Changing the bulbs hasn’t fixed the problem. The headlights as a whole weren’t sealed properly allowing moisture in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452020February 15, 2022
EXTERIOR LIGHTING
Purchased a 2016 Cadillac SRX Luxury Edition used with 60,000 miles. First time driving at night, I noticed headlights on dim were very dim. Barely could see the roadway unless lights were on bright. I done some research on issue and found that it seems to be a common problem with this model from 2010 to 2016 year model. Cadillac has known of the problem, but has not thoroughly done any action to correct the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451993February 14, 2022
SUSPENSION
2012 CADILLAC SRX. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO A NHSTA SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451682February 12, 2022
EXTERIOR LIGHTING
The headlights on my 2014 Cadillac SRX are unusable because they are so dim. I am at the point where I don’t drive at night. Although I did try putting new bulbs in that did not fix the problem. There is some defect in the lens, reflector, or housing. Not being able to see the road at night is a huge safety concern and running with my hi-beams on all the time is a safety concern for other motorists. I have done a little research and it would seem this is a very wide spread problem and not specific to my vehicle. I noticed it when I first purchased the vehicle used in 2018 but has continually degraded every since to the point I am at now where I can’t even tell if my headlights are even on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451709February 12, 2022
POWER TRAIN
2013 SRX recently purchased 11/2021 all recalls performed after trying to accelerate display goes black dials bottom out I hear engine revving up but no acceleration, could have been rear ended, dealer replaced rear diff clutch control module, LR upper control link, both front lower control arms, now I am experiencing a bump hard shift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451445February 10, 2022
EXTERIOR LIGHTING
The headlights incur condensation inside the headlight body, which makes the light from the headlights very dim. At night, this creates a very serious safety concern. 1. Other cars are not able to see you at night. 2. The driver is unable to see the road or other objects at night. There apparently was a lawsuit in 2 states on this safety concern, which they won. Please recall this, before someone else is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451156February 9, 2022
EXTERIOR LIGHTING
Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450913February 8, 2022
EXTERIOR LIGHTING
headlamp replacement... second one i had to do on my SRX. I know it never made it to recall but you were reimbursing owners now your not. i called gm they said they would help me then i get it fixed and he calls back and says no
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450965February 8, 2022
EXTERIOR LIGHTING
The low beam headlights are extremely dim, and it is a commonly known issue with these Cadillac SRX models. This is a 2015, but all owners of these model years complain of the same issue. There was a class action lawsuit previously on these headlamps, it focused on moisture entering the headlamp assembly. I had the Cadillac dealer inspect, they determined there was no moisture degrading the lamps. So nothing was done. The lamps are very dim and dangerous at night. Again, a common srx owner issue. The Cadillac dealer yesterday suggested just using the high beams all the time, or replace the low beam 55 watt lamps with 65 watt high beam type lamps. Not sure that would be best solution. Also, they wanted $1400 to change the lamps in this scenario. Again, back to the safety issue, these low beam lamps are dangerously dim. No doubt someone has had an accident due to these, fortunately I have not (yet)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450752February 7, 2022
EXTERIOR LIGHTING
The Low-beam headlights are so hot they are melting the reflective coating off the headlamp housing causing the headlights to not project. This is a safety issue that needs to be addressed asap. When driving at night you cant see 15 ft in front of you without the high beams. I have spoke to Cadillac and this is a known issue. Last night there was a pedestrian walking down the side of the road and i was unable to see him and almost hit him.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450691February 6, 2022
EXTERIOR LIGHTING
Factory headlights have bulbs that are known to be too hot and many owners have dim issues on low beams - we can’t drive safely at night or early am as our drivers side headlight is not reflecting any light to the road and dim on passenger side. The issue we are told is the bulbs heat has caused burning to the assembly and dulls the projected light. There was a reimbursement some for California owners but not nationwide. Complete assembly replacements are needed and cost will be about $1300-$1500. We have to turn on high beams to see to drive at night…very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450449February 4, 2022
EXTERIOR LIGHTING
The contact owns a 2014 Cadillac SRX. The contact stated that while driving the headlights were dim. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but, no further assistance was provided. The approximate failure mileage was 85,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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