Cadillac SRX Complaints

3,266 consumer complaints on file.

#11501169January 10, 2023
EXTERIOR LIGHTING
this is 5 vehicle that i m working on for Cadillac SRX, now become a owner one, i m work on cars more then 15 years: I haven't seen low beam headlight very less brightness almost close to parking light the deem, its impossible to see with low beam on this Cadillac SRX SUV they most recall and replace it , it high risk to do accident and you may not able to see road. even this was in news some channels. i will try to go dealer ship ask previous law suit cases regarding about , you guys out there should not allowed this headlight to stick around, other people life in your hands this headlight has really problem about how bad deem is its not acceptable headlight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500689January 8, 2023
SERVICE BRAKES
After hitting a small pot hole, the car would not come to a full stop…pushing n pumping the the brakes to the floor. This is the 3 time in the past 3 months this has happened. I have new brakes n new tires, why is this happening? It’s very scary, almost got in an accident for the brakes would not engage after hitting the pot hole at no more than 35 mph. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500188January 4, 2023
ENGINE
The contact owns a 2006 Cadillac SRX. The contact stated that he noticed that oil was leaking on the garage floor. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the oil-sending unit needed to be replaced. The vehicle was repaired five times, but the failure persisted. The dealer declined to repair the vehicle again. The manufacturer was contacted and informed of the failure but provided no additional assistance. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499879January 3, 2023
POWER TRAIN:AXLE ASSEMBLY
2016 CADILLAC SRX. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499999January 3, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights were very dim while driving at night. The contact initially took the vehicle to a dealer where both headlamp bulbs were replaced; despite the bulb replacement, the failure worsened as the contact was forced to use the high beam headlights while driving at night. The vehicle was taken back to the dealer and the contact was informed that faulty wiring was the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500040January 3, 2023
STEERING
My vehicle is not covered by the recall yet I had a faulty power steering pump hose which resulted in it spraying power steering fluid on my engine and eventually almost catching fire it finally broke and rendered the vehicle inoperable. All the heat and fluid damaged the pulley and caused the serpentine belt to fall off which driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499741January 2, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My 2016 Cadillac SRX has faulty just like the rest of the 2010 to the 2015 Cadillac SRXs front headlight assemblies that you cannot see at night and then they eventually just die out because of moisture getting in I've had to replace mine and it's cost me $2,400 to replace them GM is very well aware of this issue this is a dangerous situation people cannot drive at night we cannot drive during inclemented weather. Barely can drive with your brights on this is a dangerous dangerous situation. Should have a recall GM is very well aware of the faulty lights that are installed in these vehicles. The situation started in September of 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499469December 30, 2022
EXTERIOR LIGHTING
It is clear that it's a manufacturing problem with the seals for the headlights in this vehicle. There are many of the same complaints concerning visibility and water log inside the headlamps. I am having this same issue. Because of the water log inside of the headlamps, this could cause electrical damage. The seals in these headlamps aren't sealing correctly and water from rain is flooding the inside of my headlamps, especially the driver's side. A recall should be given for these faulty headlamps. 2011 Cadillac SRX - FWD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499021December 27, 2022
EXTERIOR LIGHTING
Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac Customer Service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, Once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498903December 26, 2022
EXTERIOR LIGHTING
headlights fill with moisture and condensation causing headlights to not function properly and creates a safety issue when driving at night. Condensation also results in premature headlight bulb failure. This problem is well documented by customers of these vehicles however no repairs of this manufactured defect have been provided by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498636December 23, 2022
ENGINE, UNKNOWN OR OTHER
OIL SENSOR UNIT FAILURE CAUSING ENGINE TO LOSE OIL. a REALPROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498576December 22, 2022
EXTERIOR LIGHTING
Headlights are very dim and do not provide sufficient lighting at night. This is a known problem with this model and GM has been aware since 2010 that this is an issue. The exterior housing unit fails and allows moisture into the headlight unit and can cause dim lights and shorts. Car is unable to be driven at night without high beams on and this causes distress and blindness to other drivers. The vehicle is available for inspection. This problem has been confirmed by GM in years 2010-2016 and there is a class action suit resulting in recall in California
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498424December 21, 2022
EXTERIOR LIGHTING
The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497940December 18, 2022
STEERING, ELECTRICAL SYSTEM
the alternator keep going out! also power steering pump keep having leaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497692December 16, 2022
EXTERIOR LIGHTING
I have had my vehicle about a month I have a 2011 Cadillac SRX I have had it in the shop at least 3 weeks since I had it due to the headlights being out or damaged by water they have worked out about $6,000 on my vehicle to have the bulbs burner ballast and igniter replaced and replaced my passenger side lens but they did not replace the driver side and it accumulates a lot of water all the time if it's a pretty day it's still keeps water inside I think the cover needs to be replaced due to water getting into the headlight or any type of moisture I've been seeing that this is been an ongoing problem with these vehicles I feel like if I just bought the vehicle I should not be responsible for replacing the lens on the driver side because it is a safety issue and it's more dim than the other side I think these should be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497604December 15, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving 35 MPH at night, he was unable to properly see the roadway while using the headlights. The contact stated that he replaced the bulbs in the headlights but continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497497December 14, 2022
EXTERIOR LIGHTING
The front low beam headlights are very dim, due to a leakage defect in the headlight housing. (I have been told that is the reason for the defect by a Cadillac dealership) I feel that it is dangerous for me (I am 78 years old) to drive at night with this situation. There are many other complaints about this same problem as reported on The Cadillac Forum website. I don't know if there has ever been a recall concerning this issue. I purchased the auto in Aug. of 2022. It seems to me that there definitely should be a recall addressing this, with Cadillac making the necessary arrangements to fix the problem. I do not want the new recall part to be the same as the defective part, and have the issue happen again. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497312December 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, the roadway became difficult to see. The contact stated that upon inspection, he noticed condensation inside the headlamp housings. As a result, the headlights became foggy. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497317December 13, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights were not illuminating sufficiently to see the road. No warning lights were illuminated. The contact stated that her husband replaced both headlights; however, the failure recurred, and she was only able to see the road while using the high-beam headlights. The vehicle was taken to a local dealer, where it remained awaiting the repair. The contact was made aware of an unknown headlight recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497008December 12, 2022
EXTERIOR LIGHTING:HEADLIGHTS
2015 CADILLAC SRX. CONSUMER WRITES IN REGARD TO DEFECTIVE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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