Cadillac SRX Complaints

3,266 consumer complaints on file.

#11115037July 31, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS TOO DIM, CAN NOT SAFELY DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114243July 28, 2018
ENGINE
BOUGHT VEHICLE USED FROM SOUTHFIELD QUALITY CARS DETROIT IN OCT 2017 AT 96673 MILES. AT 100,000 MILES CHECK ENGINE LIGHT HAS COME ON AND A CODE SCANNER OBD2 USED HAS REPORTED A P0017 CODE THAT TRANSLATES TO ONE OF THREE THINGS. 1. OIL DRAIN TUBE INTERIOR ENGINE BLOCKED 2. SENSORS 3 TIMING CHAIN. HAVE DONE ENGINE FLUSH, RESET CODE, CODE CAME BACK ON NEXT DAY SAME CODE P0017. WHY IS THERE NO GM RECALL ON THIS VEHICLE? TOOK TO A REPAIR SHOP, THEY REPLACED SENSORS, CODE CAME BACK ON IN A WEEK. PRESENT MILEAGE 106353. GM DEALERS WANT $2900 TO FIX. MY WARRANTY ISSUED BY DEALER IS A GWC WARRANTY. THEY WILL NOT FIX/TAKE ENGINE APART TO LOOK AT TIMING CHAIN UNLESS SOMETHING BREAKS. IF TIMING CHAIN BREAKS THERE GOES MY MOTOR. THIS IS SUPPOSED TO BE A GM FLAGSHIP VEHICLE? HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113840July 26, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT TIGHTENED WHILE DRIVING, BUT RELEASED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO HARVEY CADILLAC (2600 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 965-1787), BUT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE DIAGNOSIS WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000. *TT UPDATED 10/15/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113612July 25, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (RON CARTER AUTOLAND, 3205 FM 528 RD, ALVIN, TX 77511, (281) 331-3111) AND WAS REFERRED TO AN UNKNOWN CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112932July 22, 2018
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS ARE VERY DIM. HAVE BEEN EXPERIENCING THIS ISSUE FOR THE PAST SEVERAL MONTHS. LAST WEEK ALMOST HAD AN ACCIDENT BECAUSE OF POOR VISIBILITY. A CAR PULLED OUT IN FRONT OF ME WHILE ON THE HIGHWAY BECAUSE THEY COULDN'T SEE MY HEADLIGHTS. I HAD NO IDEA THE PROBLEM WAS THAT BAD. IT APPEARS, BASED ON RESEARCH, THAT THIS IS A COMMON, WIDESPREAD PROBLEM WITH THIS MODEL. GM IS WELL AWARE OF PROBLEM AND OFFERS NO SOLUTION FOR THE REPAIR AS THE SAME DEFECTIVE PARTS ARE INSTALLED AT A HIGH COST, BUT PROBLEM REMAINS. THERE ARE AT LEAST TWO CLASS-ACTION LAWSUITS WHICH HAVE BEEN FILED. PLEASE TAKE THIS TO THE NEXT LEVEL WITH GM, HAVE THEM TAKE CARE OF THIS DEFECT AND PROTECT CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112742July 20, 2018
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH ALL OF A SUDDEN THE DISPLAY IN THE VEHICLE SAID ENGINE POWER REDUCED, THE VEHICLE THEN LOST ALL POWER AND STOPPED ON A FOUR LANE HIGHWAY IN THE MIDDLE OF TRAFFIC, AND WILL NO LONGER START. WE BELIEVE THE ISSUE HAS TO DO WITH THE TIMING CHAIN. IN DOING SOME RESEARCH, WE FOUND CASE #10287 AND FOUND THAT GM OFFERED AN EXTENDED WARRANTY FOR THE TIMING CHAIN, UNTIL FEB 2017. WE PURCHASED THE VEHICLE FEBRUARY OF 2018. WE CALLED GM AND SPOKE WITH REPRESENTATIVES THAT SAID THERE WAS IN FACT A RECALL FOR OUR EXACT MAKE, MODEL AND YEAR FOR THE PREMATURE WARE OF THE TIMING CHAIN, BUT IT WAS NOT WITH OUR VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111677July 16, 2018
EXTERIOR LIGHTING
DIM LOW BEAM HEADLIGHTS PERFORMANCE ON MY 2012 CADILLAC SRX. DEALERSHIP SUGGESTIONS IS TO REPLACE HEADLIGHT ASSEMBLIES. DEALERSHIP ALSO STATED THAT WITHIN THE LAST YEAR THEY HAVE REPLACED APPROXIMATELY 80 HEADLIGHTS ASSEMBLIES ON THE MAKE FOR MODEL YEARS 2011-2016. I FIND THIS AN ISSUE WHEN THERE IS NO OUTSIDE DAMAGE TO MY HEADLIGHTS. WHEN I CONTACT A GENERAL MOTORS THEY DON'T HAVE THE DATA TO PROVIDE THE QUANTITATIVE NUMBERS THAT HAVE BEEN REPLACED FOR THIS MAKE AND MODEL YEARS. DRIVING WITH HIGH BEAM IS THE BEST LIGHT PERFORMANCE BUT BLINDING TO ONCOMING TRAFFIC AND DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111661July 16, 2018
EXTERIOR LIGHTING
GM HEADLIGHT COMPLAINT: MY HEADLIGHTS STARTED CLOUDING A COUPLE YEARS AGO, FOLLOWED BY VISIBLE CONDENSATION INSIDE THE HEADLAMP HOUSING. I HAVE NOTICED SIGNIFICANT DIMMING TO THE POINT I NEED TO DRIVE WITH MY BRIGHT LIGHTS ILLUMINATED TO SAFELY SEE - THEY ARE SO DIM THAT NOBODY CAN TELL THE BRIGHTS ARE ON! I WAS TOLD BY LOCAL CADILLAC DEALER THAT THE ENTIRE HEADLIGHT HOUSING MUST BE REPLACED BECAUSE NOT ONLY IS THERE CONDENSATION, IT HAS CAUSED THE "REFLECTIVE SILVER" INSIDE THE HOUSING TO DULL WHICH DOES NOT ALLOW PROPER OR SAFE REFLECTION OF THE HEADLAMP. I WAS ADVISED "SORRY, THIS IS NOT UNDER WARRANTY" AND BECAUSE THE ENTIRE THING NEEDS TO BE REPLACED AS IT IS ONE WHO PIECE, IT WILL COST APPROXIMATELY $1400 FOR PARTS - NOT INCLUDING LABOR. HOW CAN A 7 YEAR OLD VEHICLE HAVE HEADLIGHT CASING FAILURE AND "DULLING OF REFLECTIVE SILVER UNLESS THE HEADLAMP AND HEADLAMP HOUSING IS CLEARLY DEFECTIVE FROM THE MANUFACTURER? I CANNOT AFFORD TO REPLACE HEADLAMPS THAT CERTAINLY SHOULD NOT REQUIRE REPLACEMENT ON A 7 YEAR OLD VEHICLE. THERE SHOULD BE A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111797July 16, 2018
EXTERIOR LIGHTING
PLEASE HELP ME! I CAN'T SEE TO DRIVE MY 2015 CADILLAC SRX AT NIGHT DUE TO THE DANGEROUSLY DIM HEADLIGHTS. I NEARLY GOT KILLED ON JULY 14. I WAS ON THE HIGHWAY AFTER DARK, I LITERALLY COULD NOT SEE ANYTHING, IT WAS LIKE DRIVING WITH THE HEADLIGHTS OFF. SO, I SLOWED THE CAR TO 35MPH JUST SO I COULD SEE TO FIND MY EXIT OFF THE HIGHWAY. I USED MY BRIGHT LIGHTS AS MUCH AS I COULD, BUT I WAS BLINDING THE DRIVERS COMING TOWARDS ME. AFTER PURCHASING THIS 2015 CADILLAC SRX IN DECEMBER 2017, I NOTICED THE DIM HEADLIGHTS. AFTER RETURNING FROM VACATION IN MARCH 2018, I TOOK THE CAR TO MY LOCAL DEALER FOR SERVICE. I WAS TOLD THEY INSTALLED A DIFFERENT HEADLIGHT ASSEMBLY BUT SAW NO IMPROVEMENT, SO THEY PUT THE OLD HEADLIGHTS BACK IN. HOWEVER, THEY THOUGHT THEY WERE BRIGHTER JUST FROM BEING CLEANED. IN JUNE, THE HEADLIGHTS WERE GETTING WORSE, SO I RETURNED TO THE DEALERSHIP. I WAS TOLD A GM REPRESENTATIVE WAS THERE THAT DAY, THEY WOULD SPEAK WITH HIM ABOUT THE PROBLEM, THEN CALL ME BACK TO SCHEDULE ANOTHER APPOINTMENT. TODAY, JULY 16 I HAD NOT RECEIVED A CALL, SO I CALLED THEM. I HAVE ANOTHER APPOINTMENT SCHEDULED FOR MONDAY, JULY 23. I WAS TOLD THIS IS THEIR LAST DITCH EFFORT IN TRYING TO FIX THE HEADLIGHTS. I CANNOT DRIVE THE CAR AFTER DARK PERIOD. I DON'T KNOW WHAT TO DO, PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111311July 14, 2018
EXTERIOR LIGHTING
PURCHASED 2012 CADILLAC SRX ON JUNE 26, 2018 IN MISSISSIPPI. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEVERAL SERVICE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALERD WANT THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 6 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT NO CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110229July 9, 2018
WHEELS
MY BREAK GOING ALL THE WAY DOW WHEN I HAVE A BUMP ON THE STREETS I BRING TO CADILLAC DEALER AND THEY SAY EVERYTHING IS OK I CAN DRIVE MY CAR BUT GM HAS NOT RECALL FOR THIS SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110231July 9, 2018
EXTERIOR LIGHTING
ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGHT BUT THIS IS ALSO DANGEROUS TO OTHER DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110028July 7, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109822July 6, 2018
EXTERIOR LIGHTING
EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I WAS NOT HOME. I TOLD HER PLEASE BE CAREFUL. WHEN COMING INTO OUR NEIGHBORHOOD SHE MISCALCULATED A RIGHT TURN AND RAN OFF THE ROAD INTO THE DRAINAGE DITCH. SHE WAS SHAKEN UP BUT NOT HURT. SHE WAS ABLE TO GET OUT OF THE DITCH BUT MESSED THE CAR UP PRETTY BAD. SHE SAID SHE SIMPLY COULD NOT SEE THE TURN BECAUSE OF THE HEADLIGHTS BEING TO DIM. I HAVE COMPLAINED TO MY DEALERSHIP BEFORE ABOUT THIS ISSUE AND SAID IT IS NOT COVERED SO THE COST WOULD BE 1500 PLUS. THIS TO ME IS A SAFETY HAZARD THE ONLY WAY WE CAN SEE IS IF WE HAVE THE BRIGHTS ON. THERE NEEDS TO BE A SAFETY RECALL ON THIS MODE OF VEHICLE IT IS VERY DANGEROUS TO DRIVE AT NIGHT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11109900July 6, 2018
EXTERIOR LIGHTING
HEAD LIGHTS NO LONGER PROVIDE ADEQUATE LIGHT TO DRIVE SAFELY AT NIGHT WITHOUT USING HIGH BEAMS. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2013/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS2.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105303July 3, 2018
EXTERIOR LIGHTING
ON OR ABOUT JANUARY 10, 2018 WHILE DRIVING CAR AT NIGHT I NOTICED HEADLIGHTS APPEARED TO BE ABOUT 50% DIMMER THAN THEY SHOULD BE. MY SISTER NOTICED ON A LATER NIGHT DRIVE AS WELL. TOOK CAR IN TO HAVE THEM REPAIRED 1/12/18 FOR $106.26. RETURNED CAR TO SAME PLACE ON 1/17/18 BECAUSE HEADLIGHTS WERE STILL NOT WORKING. THEY REMOVED AND REPLACED BOTH HEADLAMP BULBS FOR $416.66. I DON'T DRIVE THE CAR FREQUENTLY AT NIGHT BUT DID HAVE TO RETURN IN A 3RD TIME FOR SAME REASON ON 2/22/18. THE REPAIR SHOP REMOVED AND REPLACED BOTH HEADLAMP ASSEMBLIES AT THE COST OF $1,110.43. THIS TOTAL HEADLIGHT PROBLEM HAS COST ME $1,633.35. VEHICLE WAS IN MOTION AND STATIONARY WHEN HEADLIGHTS WERE NOT FUCTIONING PROPERLY, ON CITY STREETS, HIGHWAY, AND PARKED IN DRIVEWAY, IE- DIMMED HEADLIGHTS AT ALL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105382July 3, 2018
AIR BAGS, SEAT BELTS, SUSPENSION
PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105413July 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE WOULD STALL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ON SOME OCCASIONS, ALL THE WARNING INDICATORS WOULD ILLUMINATE. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED AFTER A FEW MINUTES OF DRIVING. THE VEHICLE WAS TAKEN TO CHEVROLET OF GOLDSBORO (3300 US 70 BYPASS EAST, GOLDSBORO, NC 27534, (919) 751-2200) WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS UNAWARE OF THE RESULTS. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104773June 29, 2018
ENGINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT A FEW MINUTES BEFORE THE VEHICLE WAS ABLE TO RESTART. OCCASIONALLY, THE BATTERY HAD TO BE DISCONNECTED AND RECONNECTED IN ORDER TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL ALSO FAILED TO ILLUMINATE. DURING THE MOST RECENT FAILURE, THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104471June 28, 2018
STEERING, UNKNOWN OR OTHER
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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