Cadillac SRX Complaints

3,266 consumer complaints on file.

#11122356August 25, 2018
POWER TRAIN
CONTINUE TO DRIVE AFTER STOPPING THE CAR, TRANSMISSION WILL SHIFT FROM FIRST GEAR INTO SECOND GEAR AND STUCK THERE, THEN THE GEAR WILL SHIFT NORMALLY ONLY AFTER U BRING THE CAR TO A TOTAL STOP AND DRIVE AGAIN. HAPPENED TO ME SEVERAL TIMES AFTER I STOPPED THE CAR AT A TRAFFIC LIGHT BEFORE I WAS TRYING TO GET ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122148August 24, 2018
ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121966August 23, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE VERY DIM AND YOU CAN HARDLY SEE USING THE DIM LIGHTS. UPON LOOKING ON LINE THERE ARE MANY LAWSUITS FOR THIS PROBLEM. GM WANTS OVER $1,500 TO FIX THIS ISSUE WITH THE LIGHTS GOING VERY DIM WHEN NOT ON BRIGHT. IT APPEARS THE LIGHT ASSEMBLY LETS MOISTURE ACCUMULATE BECAUSE OF POOR SEALS THAT BURNS THE LED BULB OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121193August 21, 2018
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11121228August 21, 2018
SERVICE BRAKES
BRAKES FAILED COMPLETELY. FLUID LEAKED FROM SEVERELY CORRODED BRAKE LINES. LUCKILY, I WAS ON A 25MPH RD NEAR HOME. BARELY STOPPED WITH FULL PRESSURE ON PEDAL. I WAS HEADED FOR HIGHWAY AND AM VERY LUCKY IT DIDN'T HAPPEN THERE. GM BRAKE LINE CORROSION IS A SCANDAL. 30 YEARS IN CAR BUSINESS AND I NEVER SAW THIS ON ANY OTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121242August 21, 2018
ENGINE
MY SERVICE LIGHT CAME ON AND THE DEALER SAID ITS CODE IS POO17. THE INFORMED ME THEIR MIGHT BE A RECALL SO I AM CHECKING TO SEE HE SAID CADILLAC DID HAVE ONE FOR 2004-2009
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121521August 21, 2018
ENGINE
MY TIMING CHAIN FAILED AT 70,000ML, THERE IS A SB-10043857-3386 BULLETIN NO:11340B :DATE:JULY 2012 THAT SHOULD COVER MY VEHICLE FOR FREE TIMING CHAIN REPLACEMENT. GM DOES NOT WANT TO HONOR THE REPAIR EVEN THOUGH THEY HAVE ISSUED THIS SB. PLEASE HELP. MY VEHICLE IS MANUFACTURED IN 2009 IN MEXICO (DATE ON DOOR TAG) AND IT SHOULD BE PART OF THIS RECALL. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121057August 20, 2018
SERVICE BRAKES
BRAKE LINE BURST DUE TO CORROSION, LINE FROM MASTER CYLINDER TO ABS MODULATOR, DURING PANIC BRAKING SITUATION WHILE DRIVING IN THE RAIN. VEHICLE CAME WITHIN INCHES FROM REAR ENDING A SMALL CAR FULL OF PEOPLE. AS A PREVIOUS OWNER OF A 2000 CHEVROLET SILVERADO, OF WHICH I HAD A SIMILAR EXPERIENCE, AND SUBSEQUENTLY REPLACED ALL THE BRAKE LINES WITH STAINLESS STEEL, I HAVE NO FAITH IN THE NHTSA AS A RESULT OF THE "GM BRAKE LINE INVESTIGATION" WHICH IN MY OPINION CAVED TO POLITICS IN ORDER NOT TO BANKRUPT GM. HOW MANY LIVES WILL BE NEGATIVELY IMPACTED BY INJURIES AND DEATH AS A RESULT OF NOT HAVING GM ADDRESS THE ISSUE OF USING GARBAGE MATERIALS FOR HYDRAULIC LINES? SHAME ON EVERYONE INVOLVED IN THE DECISION TO CHALK THIS UP TO SALT CORROSION. AT THE TIME OF MY 2000 SILVERADO COMPLAINT, GM ASSURED ME THAT THIS WOULD NOT HAPPEN TO MY 2008 CADILLAC SRX..... SILLY ME FOR BELIEVING THEM. I BEG YOU TO REOPEN THE INVESTIGATION. THIS ISSUE IS NOT IMPACTING JUST PICKUPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121175August 20, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE EXTERIOR HEADLIGHTS ON LOW BEAM YOU CANNOT SEE THE ROAD WITH THESE LIGHTS. MY WIFE HAS ALMOST RAN INTO A DITCH BECAUSE THESE HEADLIGHTS ARE DEFECTIVE. IT'S MY UNDERSTANDING GENERAL MOTORS DOES NOT WANT TO TAKE FAULT WITH THIS PROBLEM. IS SOMEONE GOING TO HAVE TO BE KILLED BEFORE ANYTHING IS DONE. WHERE DO WE GO OR WHAT DO WE DO TO GET THIS PROBLEM TAKEN CARE OF BY GENERAL MOTORS. ANYTIME YOU DRIVE THIS CAR AT NIGHT YOU ARE PUTTING YOUR LIFE ENDANGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120648August 17, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRANSMISSION ENGAGED THE TRACTION CONTROL INDEPENDENTLY AND THE VEHICLE WOULD BRAKE AND DRIVE AT THE SAME TIME. AN ABNORMAL SCREECHING SOUND WAS HEARD WHEN THE FAILURES OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, THE MESSAGE "STABILITY SYSTEM ENGAGED" APPEARED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO ED BOZARTH CHEVROLET (5501 DREXEL ROAD, LAS VEGAS, NV 89130, (702) 948-8011), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120449August 16, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS WHEN ON DIM ARE VERY BAD AND VISIBILITY IS NEXT TO IMPOSSIBLE WHEN DRIVING AT NIGHT OR IN BAD WEATHER. ALSO TO ADD TO THE HEADLIGHT ISSUE THE MOISTURE THAT COLLECT IN THE LAMPS ARE DUE TO A FAULTY SEAL BY GM AND THIS NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119808August 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS START RANDOMLY DIMMING TO THE POINT YOU CAN'T SEE TO DRIVE, DASH STABILITY CONTROL & TRACTION CONTROL LIGHTS KEEP GOING ON AND OFF. ENGINE FANS TURNS ON AND WON'T TURN OFF EVEN AFTER VEHICLE HAS BEEN SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119516August 12, 2018
UNKNOWN OR OTHER
ABOUT 3YEARS AGO THE DRYSHAFT WENT BAD ON MY 2006 SRX.I ASKED THE DEALERSHIPS SERVICE MANAGER WAS IT A RECALL ON THE PART AND HE SAID "NO."I SEARCH FOR MONTHS AFTER DRIVING MY CAR WITH THE BAD RIDE FROM THE BAD PART AND BEING LIMITED FOR OVER 2YRS WITH NOT KNOWING, I FINALLY GOT A USED DRYSHAFT FOR MY CAR AND NOW ABOUT 6 MONTHS LATER ON WEDNESDAY 8/8/18, I PULL OFF AT THE LIGHT AND IT FEELS LIGHT SOMETHING KNOCK SOMETHING UNDERNEATH MY CAR.I GET ON THE HIGHWAY AND THIS LOUD NOISE HAPPENS. THE NEXT DAY I TAKE IT TO MEINEKE AND THIS ONE IS GONE BAD. I SEARCH THE NET ON RECALLS FOR MY CAR AND THERE IT IS.NOW THE DEALERSHIP IN MY STATE IS TELLING ME THAT MY CAR IS NOT ELIGIBLE BECAUSE IT ALREADY HAD THE RECALL DONE BEFORE I PURCHASED IT IN 2008.ITS THE SAME PART THAT GOES BAD ON THE CAR AND ITS STILL GOING BAD. ITS YOUR RECALL PART PERIOD. PLEASE TELL ME THAT YOU WILL REPLACE IT.PLEASE CONTACT ME ASAP! THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118999August 10, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT UTILIZING THE LOW BEAM HEADLIGHTS, THE CONTACT STATED THAT THE LIGHTS WERE TOO DIM TO PROPERLY VIEW THE ROAD AHEAD. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM PEACOCK CADILLAC, 15480 NORTH FWY, HOUSTON, TX) WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LAMP ASSEMBLY NEEDED TO BE REPLACED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118468August 8, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS WERE NOT BRIGHT ENOUGH TO SAFELY NAVIGATE THE VEHICLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BUICK GMC CADILLAC FORT WALTON BEACH (329 MIRACLE STRIP PKWY SW, FORT WALTON, FL) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP HARNESS WAS INADEQUATE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A DISCOUNT FOR THE REPAIR BECAUSE THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118488August 8, 2018
ELECTRICAL SYSTEM
THE CUE TOUCHSCREEN DOES NOT WORK HALF THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118218August 7, 2018
EXTERIOR LIGHTING
HEAD LAMPS WHEN DRIVING AT NIGHT SEEM VERY DIM. ALMOST TO THE POINT THAT I WONDER IF MY HEADLIGHTS ARE EVEN ON. HAVE HAD SEVERAL OTHER PEOPLE WHO HAVE DRIVEN MY CAR AT NIGHT AND ALSO CAME BACK TO ME AND ASKED IF I WAS HAVING PROBLEMS WITH MY HEADLIGHTS DUE TO THEM NOT BEING ABLE TO SEE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118223August 7, 2018
EXTERIOR LIGHTING
HEADLIGHTS ON THIS VEHICLE ARE HORRIBLE, THEY DO NOT ILLUMINATE 5 FEET IN FRONT OF THE HOOD. THIS POSES A SEVERE DANGER WHEN DRIVING AT NIGHT. APPARENTLY CADILLAC IS NOT ISSUING A RECALL EVEN THOUGH THERE ARE LOTS OF COMPLAINTS AND IS A KNOWN PROBLEM. I BELIEVE THERE IS ALSO A CLASS ACTION LAW SUIT. THEY NEED TO FIX THE HEADLIGHTS. ITS ONLY A MATTER OF TIME BEFORE AN ACCIDENT HAPPENS IF IT HASN'T ALREADY. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115773August 4, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DIM, THE LIGHT BULBS HAVE BEEN CHANGED OUT. THE LIGHTS ARE SO LOW THERE IS LOW VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115057August 1, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2010 CADILLAC SRX HAVE AN INTERIOR CONDENSATION BUILDUP THAT DOES NOT ALWAYS DISSIPATE. THIS CAUSES DIMMING OF THE LIGHTS AT NIGHT, A SAFETY ISSUE. THE DEALER REPLACED 1 HEADLIGHT WHEN I PURCHASED MY USED SRX, AFTER I FOUGHT FOR IT. THEY PUT IN A USED HEADLIGHT, AGAIN ISSUE STARTED. I FOUND OUT THIS IS A KNOWN DEFECT IN THIS VEHICLE AND A COSTLY ONE TO CORRECT. WHY IS IT NOT A SAFETY RECALL, DOES THEIR HAVE TO BE A BODY COUNT BEFORE THIS IS DONE?? CADILLAC MUST OWN UP TO THIS SAFETY ISSUE AND REPLACE THESE DEFECTIVE AND VERY IMPORTANT HEADLIGHTS!! A VEHICLE MUST BE SAFE TO DRIVE ANYTIME OF THE DAY OR NIGHT. THE FACT THAT THIS IS SO COMMON TO THIS VEHICLE IS UNACCEPTABLE AND 8 YEARS LATER NO RECALL EVEN WORSE. OFFICIAL ACTION TO CORRECT THIS ISSUE IS AN ABSOLUTE MUST. PLEASE CONSIDER THE MANY SAFETY ISSUES ASSOCIATED WITH DEFECTIVE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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