Cadillac DTS Complaints

527 consumer complaints on file.

#10372624December 28, 2010
EXTERIOR LIGHTING
[XXX] FROM MEMPHISTN. 2006 CADILLAC DTS LEFT HEADLIGHTS FLICKER ON AND OFF, TURN ON MANUALLY TO GET THEM BACK ON. CIGARETTE LIGHTERS SEEM TO WORK WHEN THEY WANT TO. MY CAR PULLS TO THE LEFT FOR NO APPARENT REASON, HAD THE FRONT END CHECKED,NOTHING WAS FOUND WRONG WITH MY FRONT END , HEADLIGHTS WERE CHECKED FOR LOOSE CONNECTION,NOTHING FOUND WRONG BUT THEY CONTINUE TO FLICKER WHEN I DRIVE AT NIGHT, UNTIL I KEEP TURNING THE LIGHT SWITCH ON AND OFF. I HAD THE CIGARETTE LIGHTERS FIXED TWICE, ONLY TO HAVE THE FRONT LIGHTER ON THE CONSOLE TO QUIT WORKING FOR NO APPARENT REASON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371315December 10, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIKE MANY OTHER CADDY OWNERS ARE HAVING PROBLEMS WITH THE TWILIGHT SENSORS OPERATION. PROBLEM BEING THE HEADLAMPS COME ON TOO EARLY AND GO OFF TOO LATE RESULTING IN A DIMMING OF THE INTERIOR DASH ILLUMINATION. THIS CAUSES THE DRIVER NOT TO BE ABLE TO DETERMINE VEHICLE SPEED...ESPECIALLY IF ITS STILL BRIGHT ENOUGH OUT FOR SUN GLASSES TO BE USED. MY 2007 DTS AND OTHERS. SEE THIS LINK ALSO HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-FORUM/T-92975.HTML I HAD MY CAR TO THE GARAGE JUST TODAY AND THEY DID NOTHING TO FIX THIS SAFETY ISSUE. NOT GOING TO ARGUE WITH THEM ANY MORE.... SOMETHING MUST BE DONE TO HELP US. THE RENTAL DTS I HAD WHILE MY CAR WAS IN "REPAIR" DID NOT HAVE THE SAME PROBLEM YET THEY SAID MY CAR TWILIGHT WAS "OK". THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369214December 4, 2010
EXTERIOR LIGHTING
HEADLIGHTS TURN OFF BY THEMSELVES WITHOUT WARNING. THEY DO COME BACK ON WHEN TURNED ON MANUALLY BUT CONTINUE TO TURN OFF FOR NO APPARENT REASON. THEY TURN OFF IN NO PARTICULAR ORDER, SOMETIMES ONE OR THE OTHER OR SOMETIMES BOTH OF THEM. IT'S VERY DANGEROUS BECAUSE IT HAPPENS WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369172December 4, 2010
EXTERIOR LIGHTING
HEADLIGHTS FLICKER AND SHUT OFF EVERYTIME HEAD LIGHT ARE TURNED ON IN AUTOMATIC OR MANUAL MODES. HEADLIGHTS WERE REPLACED AND PROBLEM CONTINUES. BALLAST IS THE NEXT STEP BUT IS VERY EXPENSIVE AND DIFFICULT TO DO. THIS IS A MANUFACTURING / ENGINEERING CRITICAL PROBLEM. GM SHOULD BE RESPONSIBLE FOR THIS REPAIR. YOU PURCHASE A CAR AND EXPECT A CRITICAL ITEM LIKE YOUR HEAD LIGHTS TO WORK PROPERLY EVERYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368280November 30, 2010
EQUIPMENT
SUBJECT 2006 DTS VIN NO [XXX] I HAD MY FIRST FLAT TIRE IN ABOUT 15 YRS. I DECIDED TO SAVE TIME AND CHANGE THE TIRE MYSELF. ONCE I JACKED THE CAR UP FAR ENOUGH TO LET WEIGHT OFF THE RIM THE JACK BUCKLED WHICH COULD HAVE BEEN VERY UNSAFE. THANKFULLY I WAS ONLY LEFT STRANDED. ARE THE QUALITY OF ALL GM JACKS MADE SO POORLY? I CONTACED A FAMILY MEMBER WHO PROVIDED AN ADEQUATE JACK. I AM GLAD I NOR ANYONE ELSE WAS HURT DUE TO THIS JACK FAILURE. I INTEND TO PURCHASE A NEW TROLLEY JACK TO CARRY WITH ME AS A REPLACEMENT FOR THE LESS THAN ACCEPTABLE JACK WHICH CAME WITH THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367692November 23, 2010
EXTERIOR LIGHTING
THE LEFT HEADLAMP ASSEMBLY HAD TO BE REPLACED DUE TO CORROSION. APPROXIMATELY A MONTH LATER THE RIGHT HEADLAMP HAD TO BE REPLACED FOR THE SAME REASON. I HAVE SUBSEQUENTLY HAVE LEARNED THAT CADILLAC PUT OUT A BULLETIN, DOCUMENT ID #08014A, THAT ADDRESSES THE PROBLEM WITH CORROSION IN THE HEADLIGHTS. IF THE HEADLIGHTS FAILED OUT AT NIGHT, IN THE RAIN, CLEARLY IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364752November 5, 2010
SEAT BELTS:REAR/OTHER, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2010 CADILLAC DTS. CONSUMER STATES SERIOUS DESIGN FLAWS IN VEHICLE *TGW THE CONSUMER STATED THE HEAD REST ON THE PASSENGER SIDE WAS VERY UNCOMFORTABLE. THE CONSUMER WAS UNABLE TO ADJUST THE HEAD REST, WHICH WAS TILTED FORWARD WHICH MADE SITTING ALL THE WAY BACK IN THE SEAT IMPOSSIBLE. THE CONSUMER RETURNED TO THE DEALERSHIP AND THE MECHANIC TURNED THE HEAD REST BACKWARDS SO THAT IT WOULD NOT STRIKE THE PASSENGER'S HEAD. ALSO, THE REAR SEAT BELTS WERE DIFFICULT TO FASTEN. THE DEALERSHIP DID CONFIRM THERE WAS A DESIGN FLAW WITH THE REAR SEAT BELTS. THE MOUNTING BRACKETS FOR THE SEAT BELTS WERE NOT LONG ENOUGH. *JB THE CONSUMER STATED THE DEALER AGREED TO REIMBURSE HIM FOR THE COST OF EXTENDING THE SHANK OF THE SEAT BELT AND SECURING THE HEAD REST THAT HAD TO BE TURNED BACKWARDS SO THE FRONT SEAT PASSENGER COULD SIT IN THE VEHICLE COMFORTABLY. UPDATED 04/17/12. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364228November 5, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2006 CADILLAC DTS WITH LESS THAN 30,000 MILES. I JUST HAD TO REPLACE THE BRAKE LINES DUE TO CORROSION AT MY EXPENSE. ALTHOUGH I DID NOT EXPERIENCE ANY BRAKE FAILURE, AS THE VEHICLE SENSORS WARNED THERE WAS A PROBLEM, I FEEL THAT THIS IS A RESULT OF INFERIOR WORKMANSHIP OR MATERIALS AND COULD RESULT IN SERIOUS INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361922October 23, 2010
AIR BAGS:SIDE/WINDOW
DRIVERS SIDE AIR BAG DIDN'T DEPLOY IN ACCIDENT. WHOLE DRIVERS SIDE SMASHED IN AND PERSON WOULDN'T HAVE BEEN INJURED AS BADLY HAD IT GONE OFF LIKE IT WAS SUPPOSED TO. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10360618October 15, 2010
SEATS
FRONT SEAT HEAD RESTRAINTS CAUSE A VERY LARGE OBSTRUCTION IN TRYING TO SEE A VEHICLE YOU ARE PASSING, SO AS TO KNOW WHEN TO GET BACK IN TO THE TRAVEL LANE. ALSO THE HEAD RESTRAINTS POSE A LARGE BLIND SPOT WHEN TRYING TO MERGE IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359563October 7, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH AND APPLYING THE BRAKES, THE FRONT END BEGAN TO SHAKE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BRAKES PADS WERE REPLACED AND THE ROTORS WERE REFINISHED. AFTER THE REPAIR, THE VEHICLE BEGAN TO SHAKE EVERYTIME THE CONTACT APPLIED THE BRAKES. THE DEALER REPLACED ALL THE BRAKE PADS AND RESURFACED THE ROTORS. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359108October 4, 2010
ELECTRICAL SYSTEM
9-02-2010 DRIVING 70 MILES PER HOUR ON I-75 N, 1. CRUISE SUDDENLY CUTS OFF. 2. CAR SLOWS TO 4-5 MILES PER HOUR. 3. SPEED ODOMETER CUTS OFF 4. ALL SAFETY LIGHTS COME ON 5. NO BRAKES 6. ANTI LOCK BRAKE LIGHT IS ON. VERY DANGEROUS SITUATION. SINCE THEN CAR HAS BEEN TO DEALER FOR THE SAME TYPE OF THING SIX TIMES. AFTER FIRST INCIDENT DEALER KEPT CAR APPROXIMATELY THREE WEEKS. THEY COULD NOT DUPLICATE THE INCIDENT. LOCAL DEALER VERY HELPFUL BUT CANNOT FIX. FILED COMPLAINT WITH CADILLAC, CASE NUMBER [XXX], NO HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356544September 20, 2010
ELECTRICAL SYSTEM, EQUIPMENT, EXTERIOR LIGHTING, INTERIOR LIGHTING, SEATS, VISIBILITY
06 CADILLAC DTS HAS HAD SERIOUS ELECTRICAL/COMPUTER SYSTEM FAILURES SINCE NEW. VEHICLE WILL SUDDENLY LOSE ALL ELECTRONICS, INSTRUMENTS, LIGHTS BUT ENGINE WILL STILL RUN. AFTER DEALER ATTEMPTED REPAIR, PROBLEMS CONTINUE. HEADLIGHTS FLICKER AND SOMETIMES GO OUT. GPS GOES TO NIGHT SCREEN DURING THE DAY. AUTO HEADLIGHT DIMMER FAILS. POWER POINTS, INSTRUMENTS, SEATS PERIODICALLY FAIL. ONE DAY SEAT COOLER WILL WORK, OTHERS IT WON'T. WINDSHIELD WIPERS AUTOMATIC FUNCTION, "RAINSENSE" STARTS NORMALLY BUT THEN STOPS IN HEAVY RAIN REQUIRING MANUAL OPERATION. ALL ITEMS REPORTED TO DEALER MULTIPLE TIMES WITH THE SAME RESULT "UNABLE TO DUPLICATE CUSTOMER'S PROBLEM." PROVIDED CELL PHONE VIDEO OF SYSTEM FAILURES BUT DEALER STILL SAYS THEY CANNOT DUPLICATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355739September 15, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED FOR A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V240000 (ELECTRICAL SYSTEM). THE CONTACT DISAGREED WITH THE REMEDY PERFORMED ON THE VEHICLE, WHICH CONSISTED OF PERMANENTLY REMOVING THE HEATED WASHER FLUID MODULE WHICH WAS A SAFETY FEATURE EQUIPPED ON THE VEHICLE. THE CONTACT HAD CONCERN OF POTENTIAL SAFETY ISSUES DURING INCLEMENT WEATHER CONDITIONS. THERE HAD NOT BEEN A FAILURE RELATED TO THE RECALL DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355842September 15, 2010
SEAT BELTS, SEATS
WE HAVE A 2010 CADILLAC DTS. I AM 5 FEET 5 INCHES TALL AND THE HEADREST ON THE PASSENGER SIDE LEANS SO FAR FORWARD THAT I COULD NOT RIDE COMFORTABLY IN THE CAR. THE HEADREST IS TILTED FORWARD AND I COULD NOT SIT ALL THE WAY BACK IN THE SEAT AS THE HEADREST WOULD BE PUSHING ON MY HEAD. I TRIED ADJUSTING THE SEAT'S POSITION TO NO AVAIL. I HAD TO SIT WITH MY BACK NOT RESTING ON THE SEATBACK. THE DEALER'S ANSWER TO FIXING THE PROBLEM WAS TO TURN THE HEADREST BACKWARDS BUT NOW IT IS NOT SECURED IN ITS HOLDER. THE BACK SEATBELTS WERE SO POORLY DESIGNED THAT ONLY A SKINNY PERSON COULD FASTEN THEM. WE DISCOVEDRED THAT MOST OF OUR FRIENDS FOUND IT VERY DIFFICULT TO FASTEN THOSE SEATBELTS. AFTER STRUGGLING TO FASTEN THE SEATBELTS SOME FRIENDS JUST DECIDED TO LEAVE THE SEATBELTS UNFASTENED. THE DEALER'S ANSWER TO THIS WAS TO GIVE US BLACK SEATBELT EXTENDERS TO FASTEN TO THE TAN SEATBELTS. ALL OUR PASSENGERS WANT TO KNOW WHY WE HAVE THE TWO COLORS OF SEATBELTS. IT IS RATHER EMBARRASSING TO SAY IT IS A DESIGN FLAW OF THE CADILLAC! THE CAR LOOKS DOWDY WITH THE TWO COLORED SEATBELTS! A SALESMAN IN THE DEALERSHIP WHERE WE BOUGHT THE CAR INFERRED THAT THE BACK SEATBELTS COULD BE FIXED IF HE COULD WELD A LONGER MOUNTING BRACKET TO WHICH THE SEATBELTS ARE ATTACHED. HOWEVER, THE CADILLAC COMPANY WOULD NOT ALLOW THE DEALERSHIP TO DO SO AS THE DESIGN OF THE SEATBELTS CANNOT BE CHANGED EVEN THOUGH IT HAS AN OBVIOUS FLAW. WE TRIED THE BACK SEATBELTS IN A SHOWROOM CAR AND THE SAME PROBLEM WAS NOTICED. EVEN THE SERVICEMAN HAD A DIFFICULT TIME FASTENING THE BACK SEATBELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355454September 14, 2010
STRUCTURE
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE VEHICLE WAS BEING SERVICED AT AN AUTHORIZED DEALER FOR A SIGNAL LIGHT THE MECHANIC HAD TO REMOVE THE LOWER WIND DEFLECTOR. AFTER LEAVING THE DEALER, THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE LOWER WIND DEFLECTOR FRACTURED. THE CONTACT WENT BACK TO THE DEALER AND THE DEALER ADVISED HIM THAT SOMETHING HAD TO HAVE STRUCK THE BOTTOM OF THE VEHICLE FOR THE LOWER WIND DEFLECTOR TO FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355291September 13, 2010
WHEELS:RIM
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE TIRE PRESSURE WARNING LIGHT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A NEARBY AUTO SERVICE STATION WHERE THE TECHNICIAN DETECTED THAT THE FRONT DRIVER SIDE ALLOY WHEEL RIM EXHIBITED CORROSION WHICH CAUSED A LOSS OF AIR PRESSURE IN THE FRONT DRIVER SIDE TIRE. THE WHEEL RIM WAS CLEANED. THE TIRE WAS RE- MOUNTED AND RE-BALANCED. THE IDENTICAL FAILURE WOULD OCCUR EVERY THREE MONTHS ON A DIFFERENT WHEEL RIM. THE CONTACT STATED THAT ALL FOUR ALLOY WHEELS WERE REPAIRED OVER A PERIOD OF TIME. THE FAILURE MILEAGE WAS 18,000. UPDATED 12/21/10*BF UPDATED 12/29/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352648August 30, 2010
SUSPENSION:REAR
2007 CADILLAC DTS WITH LEVELING REAR STRUTS HAVE A SERIOUS ISSUE IN WIRING TO THE REAR SUSPENSION. THOSE OPERATING IN HEAVY ROAD SALT ENVIRONMENT ARE EXPERIENCING WIRING FAILURES IN QUICK DISCONNECT TERMINALS. WHERE WIRES ARE INSERTED INTO CONNECTOR PINS SCOP UP SALT AGAINST UNPROTECTED COPPER WIRE . THIS RESULTS IN COMPLETE DISCONNECTION DUE TO CHRONIC CORROSION. THUS THE COMPUTER DISPLAYS A TROUBLE MESSAGE IN THE MAIN INSTRUMENT CLUSTER "SERVICE SUSPENSION." THIS WIRING DISCONNECT/OPEN DISABLES THE AIR RIDE FEATURE IN THE REAR STRUTS. THE WIRING INVOLVED RESIDES UNDER THE FLOOR PAN AND IS UNPROTECTED FROM THE ELEMENTS. THESE WIRE FAILURES CAN RESULT IN STEERING/HANDLING DIFFICULTIES DUE TO REAR SEAT AND TRUNK HEAVY LOADS. FIX WOULD BE TO REQUIRE POTTING COMPOUND IN ALL GALLYS WHERE WIRES ENTER MALE PINS AND FEMALE RECEIVER CONNECTIONS. POTTING COMPOUND WOULD CREATE A WATERPROOF EXCLUSION TO KEEP OUT THE DAMAGING ELEMENTS. MY VEHICLE WAS SUPPOSED TO BE A GM CERTIFIED PRE-OWNED CAR THAT ORIGINATED IN THE BOSTON MASS AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347691August 5, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2010 CADILLAC DTS. CONSUMER STATES HEAD REST IS TOO FAR FORWARD FOR HIS WIFE TO DRIVE THE VEHICLE *TGW THE CONSUMER STATED WHEN HIS WIFE ADJUSTED THE SEAT FOR DRIVING, THE HEAD REST FORCED HER HEAD DOWN. THE CONSUMER STATED ALL THAT NEEDED TO BE DONE, WAS TO HAVE THE TWO HEAD REST SUPPORTS BENT DOWN BACKWARDS A LITTLE TO SOLVE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347674August 4, 2010
ELECTRICAL SYSTEM
2009 CADILLAC DTS. CONSUMER WRITES REGARDING VEHICLE RECALL AND DEFECT *TGW THE CONSUMER STATED SHE IS WORRIED ABOUT A FUTURE ACCIDENT THAT MAY OCCUR DUE TO THE HEATED WASHER FLUID SYSTEM BEING DISABLED AND REMOVED PER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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