Cadillac DTS Complaints

527 consumer complaints on file.

#11761619September 2, 2026
AIR BAGS, SEAT BELTS
Airbags did not deploy in a rear end crash. Seat belts may have failed as well. Car is located at an offsite strorage facility for insurance purposes. I suffered head trauma and a concussion. Bruising on my torse from what I believe was from the seatbelt. Car is totaled and no inspection has been done by a service center. Insurance will be doing a valuation of the value only. No warning lights or messges were visible prior to the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11752407July 23, 2026
STEERING
The contact owns a 2006 Cadillac DTS. The contact stated that a recurring power steering failure had occurred at startup, and the steering wheel was firm. The contact stated that upon adding power steering fluid to the power steering reservoir, there was an immediate power steering fluid leak. Additionally, the brakes and check engine warning lights were illuminated on the instrument panel. The contact associated the failure with NHTSA Campaign Number: 06V105000 (Steering). However, after contacting the manufacturer, the contact was informed the vehicle was not under recall. The vehicle was not repaired. The contact was referred to a local dealer for potential assistance from Goodwill. The failure mileage was approximately 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732561April 20, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Car power shut off while driving on the highway to church and almost got in an accident. Pulled to the side and smelled smoke. Lifted the back seat and opened the fuse box and looked. Lifted the fuel pump fuse and it was burnt. Me and my family got stuck on the side of the highway instead of church and spending time on a holiday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677365July 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
I was traveling on Stevenson expressway at 55 mph when the fuel pump relay overheated and melted, which burned up the REC (Rear Electrical Electrical Center /fusebox). When the fuse pump relay overheated it shut fuel down going to the fuel pump, which caused the engine to stall. When the engine stalled the car cut off, causing me to loose power steering. Because I was traveling in the middle lane of a three lane expressway at a high rate of speed, the vehicle started deaccelerating and I couldn’t control the vehicle with no power steering, I couldn’t get over to the shoulder. This nearly caused a wreck putting me in harm, because vehicles around me were accelerating at 55 to 70mph. All I could do is put my flashers on. Coast to a stop, and hope no one rear ended me, which nearly occurred. General Motors Cadillac division was aware of this possibility see: GLOBAL SAFETY FIELD INVESTIGATIONS DCS5755 URGENT - DISTRIBUTE IMMEDIATELY Date: April 14, 2021 Subject: REVISION: 18226-01 - Special Coverage Overheating of Fuel Relay or Motor Terminal Revised Service Procedure Models: 2008-2011 Buick Lucerne 2009-2011 Cadillac DTS To: All General Motors Dealers This bulletin is being revised to update the service procedure. all previous copies of 18226. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS Please discard Special Coverage Adjustment 18226 Overheating of Fuel Relay or Motor Terminal Condition On some 2008 – 2011 model year Buick Lucerne and 2009 – 2011 model year Cadillac DTS vehicles, the vehicle’s rear-seat bracket could contact the vehicle’s Rear Electrical Center (REC), which can, over time, damage electrical components within the REC enclosure. If damage occurs, the If damage occurs, the components canmelt or overheat, which the customer may detect by a melting odor in the vehicle. Damage could also cause the vehicle’s battery to drain, a no-start condition, or a stall. Because no accident occurred ther were no police reports filed. The date is est
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616020September 23, 2024
ELECTRICAL SYSTEM
Fuse box got push on by seat clamp shorted out my fuel pump relay and burnt up my fuse box
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611001August 26, 2024
ENGINE
The contact owns a 2008 Cadillac DTS. The contact stated that while the vehicle was at an independent mechanic for an oil change, the vehicle was diagnosed with an oil leak from the oil pan. The contact was informed that the oil pan needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608788August 15, 2024
TIRES:TREAD/BELT
Tire size: 235/55R17 99H In February 2022, I purchased a set of 4 Yokahama tires from Discount Tire Co., located at 2707 NW Loop 410, San Antonio, TX 78230. The mileage on the car was approx. 89,000. In February of 2024, my mechanic notice tread lifting on the tires, so I took the car to Discount Tire Co., located at 1755 SW Loop 410, San Antonio, TX 78227, and the service tech told me that I had not been rotating the tires property, which was what was causing this issue. I assured him that I had been rotating the tires. The tech said to let them rotate them again and the tire tread would "smooth out" over time. Mileage on the car at that time was approx. 118,000. In August of 2024, my mechanic again noticed the continued tread lifting on the tires. My mechanic stated that it appeared the tires had "dry rot". When I told him that Discount Tire had said it was from incorrect tire rotation, my mechanic said that what was happening to the tread could not possibly be from bad tire rotation. Further, he told me this type of tread lifting was dangerous for me to continue to drive on these tires. So, I took the car to Discount Tire Co., located at 3118 Goliad Rd., San Antonio, TX 78223. After explaining what my mechanic had just diagnosed, I requested the warranty that I purchased extra for all 4 tires be used to replace them. The manager at Discount Tire refused to replace my tires under warranty, which clearly appear to be defective. Mileage on the car at this point is approx. 126,000. The manager claimed they were not defective and safe to drive. I had him put this statement in writing prior to me leaving the store. The manager then offered to sell me a new set of tires for a discounted price of $800 +warranty cost for the 4 new tires. The manager refused to allow me to take MY "defective tires" with me for further analysis by another facility. I continue to drive on these Yokahama tires because they have been deemed "safe" by Discount Tire Co.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577860March 17, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Driving at night on I-29 South and headlights went off intermittently but not simultaneously. Headlamps continued intermittent cut-out until reached destination (approx 3 hours later). As a safety issue for driving while dark, had both assemblies replaced at Cadillac dealer for approx $3,950.00. Replacement was Cadillac recommendation as it was stated the electronics do fail in these headlight assemblies. After replacement and as a follow-up, new assemblies were installed and are not sealed against the elements. In February 2024, on a 5,000 mile trip, drove several hours during cold, snowy and raining conditions. Both headlight assemblies had a considerable amount of moisture inside the lens housings (see photo). Cadillac dealer did replace one of the new headlight assemblies due to moisture accumulation in assembly under parts warranty, but not both.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577865March 17, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
While driving at night in July, 2023 on [XXX] , both headlights began to go out intermittently but not simultaneously. Continued driving for approximately 3 hours to final destination. Took to local Cadillac dealer for diagnostics (Invoice [XXX]) and after dialogue with dealer had both assemblies replaced as was informed the electronics have been noted to fail in these assemblies. I replaced both assemblies for approximately $2,950.00 (Invoice [XXX}). As a follow-up, during a recent 5,000 mile trip during February 2024, driving in cold, rain, snow and road spray conditions for days, both headlight assemblies accumulated a significant amount of moisture (see photo) behind the lenses. Cadillac dealer did replace left assembly (drivers side) under parts warranty but not the right side. Both headlight assemblies are operating without incident since replacement, except as noted above on assemblies not sealed against environment/elements. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568842January 30, 2024
AIR BAGS
Suffered chemical burn to my right lower arm after airbag deployed & ruptured in my 2006 Cadillac DTS sedan during a front-impact motor vehicle accident.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11535546July 31, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2010 Cadillac DTS. The contact stated while driving 25 MPH, the vehicle shut off. There was no warning light illuminated. The vehicle failed to restart and was pushed to the side of the roadway. The contact was able to restart the vehicle and drove to the residence. An independent mechanic diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The contact stated that upon starting the vehicle, the vehicle started and shut off immediately. The contact stated she smelled a burning plastic odor coming from the rear seats. The contact stated that upon lifting the rear middle seat, she noticed that fuses had melted in the fuse box. The vehicle was towed to an independent mechanic to be diagnosed. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521892May 14, 2023
ENGINE
I have a very bad oil leak in my vehicle, which Is creating a mess and alot of smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507782February 17, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2007 Cadillac DTS has been giving me problems with leaking water from either the moon roof or roof itself near driver's door.the floor gets soaked with water and has caused a part called a yaw under the seat to short the wiring out and had to be replaced because it controls the tail lights and tail lights and brake lights were staying stationary when driving so car behind me has no indication whether brakes are being applied.i replaced the yaw but the roof is still leaking and it could happen again and could cause the floor to rot out from repeatedly getting wet when raining.i feel this is a serious safety concern and should be fixed by Cadillac.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502415January 18, 2023
AIR BAGS
The vehicle "service Airbag " warning keeps flashing. Should I keep driving this vehicle, Is my safety and the safety of other drivers at risk? I've reported this to the GMC dealers in my local area, but the want to charge me $125.00 to $169.00 dollars to perform a diagnostic. My concern is for safety of myself and others. Can this problem be fixed at a minimal or no price.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502044January 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Was backing out of my parking space and the warning icons on my dash,(Service brake system,stabiltrack, traction control.4 years ago I had to replace a (yaw) that goes under the driver's seat because moonroof is leaking so I sealed the roof.the yaw controls the stabiltrack.i took it to a auto parts store to get diagnosed and it says speed sensor or possibly a wheel hub.ive owned cars for 50 some years and never had this problem.the car only has 110,000 miles.iam tired of problems related to this issue as I said first was yaw ,now hub for car.there must be other owners that have had this problem.this is supposed to be a luxury automobile and miles aren't high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497359December 13, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
We purchased this vehicle four months ago and love it except for: 1)There seems to be some kind of tint on the rear view mirror which makes it very hard to see other vehicles at night, especially at dusk before some drivers turn their headlights on. We know to be very careful, but there is a very high risk for an accident. 2)Exhaust fumes enter the vehicle when stopped while the engine is running, made worse by the fact that the vehicle automatically resets to let outside air in even if we push the button to recirculate the inside air. I can’t imagine that this is healthy for anyone: I’ve had to use my inhaler more often. The situation could be life-threatening for some if one had to sit in traffic for an extended period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491142October 27, 2022
SERVICE BRAKES
Vehicle's brakes stopped working. Could push the brake pedal to the floor without almost no effect. I removed the driver's side front wheel and discovered the brake line was almost completely severed and fluid had sprayed out all over the wheel well. Not sure if this was a defect in design or someone had intentionally cut the line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489589October 17, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2006 Cadillac DTS. The contact stated the vehicle failed to start as needed. The vehicle was towed to an independent mechanic however, no failure was found. The vehicle was taken to the dealer and no failure was found. An independent mechanic diagnosed the vehicle and stated there was a button on the radio that was stuck, causing the battery power to be drained. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483650September 9, 2022
ENGINE
The contact owns a 2006 Cadillac DTS. The contact stated he became aware that oil was leaking underneath the vehicle. The vehicle was taken to the dealer and the oil pan was replaced; however, the failure reoccurred and the oil pan was replaced again. The manufacturer was not contacted. The failure mileage was 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479055August 12, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
The contact owns a 2008 Cadillac DTS. The contact stated while driving at an undisclosed speed, the message "Alternator Not Charging" was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that oil was leaking onto the alternator and exhaust manifold. The alternator was replaced. However, the contact stated while driving at various speeds, there was a significant amount of smoke coming from underneath the vehicle. There was no warning lights illuminated. Additionally, the contact noticed a trail of oil leak in the driveway. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac DTS