BMW X7 Complaints

201 consumer complaints on file.

#11647788March 12, 2025
ENGINE
Car had an error message "drivetrain malfunction" car was drivable. Car has 87000 purchased in 2021. Car needs a new engine. Other Car owners having similar issues with the drivetrain malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646653March 6, 2025
ELECTRICAL SYSTEM, POWER TRAIN
2024 X7 with 13k miles on it roughly. Have had multiple drivetrain malfunction issues that caused car to not start. Dealer first did a software update which i dont believe fixed anything. second time the issue happened they said it was due to the car battery not being charged enough. car has had multiple issues related to low charge. BMW says its due to me not taking the car on long enough drives. However the charging on the car is inconsistent and faults related to the 48volt charging system which have stated (repair required soon) 224F8F were cleared by the dealer and not investigated. Car has many times exhibited low battery issues with electronics being sporatic and unreliable. car will sometimes charge battery on short drives and other times will not charge the battery on long/normal drives. charging is inconsistent. Many people on BMW forums have had drivetrain malfunction errors [XXX] and in some cases bmw has replaced transmissions. however i believe an investigation is warranted as the dealership in my case is just clearing codes and not repairing the car. i believe there is an issue with the charging system on the car thats causing errors in other modules/sensors based on all the issues i have had with this car. i have brought the car in for at least 10 service visits. BMW continues to clear codes and not perform thorough investigation and look at history of vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645008February 26, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
I’ve had multiple issues starting with a left tail light/left brake malfunction. Took my vehicle into Sewell Grapevine and they replaced the left taillight and module. After picking up my vehicle, I began having issues with my dash within a couple days of the repair mentioned above. The assisted parking began turning on by itself when the vehicle came to a complete stop. This happened multiple times while driving. I have multiple videos. I uploaded a screen shot. The dash also turned black. Returned my vehicle to Sewell, they said they recalibrated the rear view mirror and checked the connections. On [XXX] while driving home, the vehicle had an inability to drive sos call emergency services malfunction come up multiple times. The car lost all power and the steering wheel was trying to correct the vehicle until you lifted your foot off the gas peddle. This also happened multiple times while spring in excess of 70 mph on the freeway. As of today, Feb 26, 2025, my vehicle is currently at Sewell in Grapevine, Tx with no plan from the dealership on how to correct these issues. This is the second X7, same body style, that I have owned with serious safety issues like this. Sewell Grapevine had to buy back the first vehicle as they were unable to repair the first one. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644063February 21, 2025
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car presents the forward collision mitigation and lane departure warning are inoperable. Errors popped up 10-20 times while driving a short distance. These are repeat errors that BMW has not fixed. As i drove the car kept alerting me that the systems were offline. They would come back online and go back offline as i drove. Car has been to dealership around 8-9 times and BMW says there is adamant that nothing is wrong with the car even though this error has been happening since I have had the car at around 1000 miles. Currently at ~13k miles now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643304February 18, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple times when my 2024 X7 has started or I have been driving a warning message pops up that states that Forward Collision Mitigation or other safety systems are "reduced". BMW has stated there is nothing to fix on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642475February 13, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
The door lock actuator for the front driver door failed twice. The first time it failed, the car would not unlock from the outside. All other doors would unlock. I had my kids in the back of the car and I was trying to get inside the car to drive and it wouldn't open. I had to pry off the cap covering the keyhole on the door with a screwdriver and then insert the blade key and manually turn the actuator. I got this failed unlocking on video and submitted it to BMW. They claimed they could not replicate and that there was no issue with the door and gave me the car back without fixing anything. A short time later I was parked at the grocery store, this time inside the car, and the car door wouldnt open. I pulled on the inside handle and there was a lot of resistance to it. I had to yank on it pretty hard and finally the door popped open. I then tried to close the door but there was no resistance on the latch and the door would no longer close. I called BMW roadside and they instructed me to pull the handle on the outside three time and the inside three times and this would fix the door. This did not work and they had to tow the car. I had to drive the car home while holding the door closed because I needed to get to our other car and move the car seats over for my [XXX] and [XXX] . BMW currently has the car now and they said the actuator has failed and they are replacing it. BMW refused to fix the car when presented with a video of the non-functioning door latch/lock until it left the car in an unsafe manner where the car door would swing open and never close. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639191January 28, 2025
SERVICE BRAKES
We have had 2 incidents where the warning light illuminated then went away. When the defect was disclosed, BMW said that there was no fix. Because the defect relates to personal safety, we can no longer drive the vehicle, but BMW refuses to pay for a rental car, insisting that the car can be driven despite the danger of the brakes going out, and will not repurchase the vehicle under the Song-Beverly (Lemon Law) Act. It has been over 3 months that the vehicle has been unable to be used and there still is no fix, and considering the fact that this is a high end vehicle, and how BMW has responded, we are not willing to chance continuing to own this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639136January 28, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We have contacted the BMW Dealership several times with no response on the recall. The BMWX7 was purchased on 5/25/24 and due to the recall is unsafe to drive. We are frustrated with BMW and lack of response and fix for the problem as of 1/28/25. At present we have a very nice new car that is garaged and are unable to drive due to the liability of potential braking or lack of braking that could cause an accident and bodily harm. What recourse can you offer to encourage BMW to get the problem corrected? i.e., the braking system fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638117January 23, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The water pump pulley "exploded", causing the accessory belt to fall off which drives the alternator. The pulley "shrapnel" was thrown into the cooling system and damaging the hoses causing immediate loss of coolant. The loss of electrical power due to the alternator being inoperable and the loss of cooling could have caused the vehicle to malfunction in a dangerous manner. Fortunately, the vehicle displayed an error message and was towed to the dealer without further incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636245January 16, 2025
UNKNOWN OR OTHER
My car had an accident and it was hit by another car on the left side, but the camera which was assumed to record the accident, it did not. Fortunately no one get injury. But I have to pay with my insurance. BWM did not admit such fatal error. I talked to them but they said I can sue them.... 1. I went to BMW Darien, the specilist said the camera only worked when being hit by the front, but it is not true, there are 4 cameras which record 360 degree around. 2. I assumed whenever an accident happened, the camera system will be activated, but the BMW people said because the accident was not severe, then the sensors did not work. But when checking my car, the whole left side was damaged, it is not a minor hit. Thus I question how severe would it be sufficient to trigger the system. 3. I have not been to the dealer. 4. The insurance just checked the damage and send me an estimated amount to repair the car. 5. there is no message, or because I was not the driver, I did not know.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11635796January 14, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle brakes have stopped working on this vehicle three times. The Integrated brake system has been worked on several times with loss of brake power happening while I have infants int he car with me several times. The BMW dealership, BMW Fort Washington in Pennsylvania, ahs failed to repair it several times despite requests. I lost braking power today and almost hit two different vehicles which I barely avoided by taking dangerous evasive action. Numerous warning lights came on inside the vehicle: 1) "Drive carefully. Brake System" 2) "Parking Brake" 3) "Reduced Driver Assistance" 4) "Recall or Technical Campaign" This is the third time this has happened. I was in less than two weeks ago and the B<W dealership assured me the vehicle was safe to drive despite the warning lights being on and the recall light being active. They told me nothing to worry about and this happened this morning. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635684January 13, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
The car is unsafe to drive due to a brake recall safety issue. The dealer instructed me to leave the vehicle and obtain my loaner car, as they do not provide this service despite the car warranty. Additionally, the electronic system turns on by itself, causing the car to turn on and off, making it unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634261January 6, 2025
POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving the vehicle I received a "drivetrain malfunction" message and the vehicle engine stopped and refused to start. The vehicle message further indicated that the vehicle was not driveable to contact the service center. The vehicle has been previously serviced for this same issue and the dealer indicated it was a known issue, but there was no solution offered by the manufacturer at this time. There was no initial warning this would occur or ability to safely pull over before it occured. The event occured in the middle of the roadway while driving, and there not sufficient time to safely exit the roadway, and the immediate decrease in speed was a significant safety issue to ourselves and other vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633320December 31, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629982December 10, 2024
FUEL/PROPULSION SYSTEM
On Sunday, December 1, 2024, the high-pressure fuel pump failed while driving in a roundabout next to a freeway, causing the car to stop and the gearbox set itself to PARK. Bellevue BMW has ordered a new fuel pump ?control board? If there were any warning lamps or messages, they did not appear before the complete failure of the fuel pump. The BIG problem was that we were not able to shift into NEUTRAL so the car could be pushed safely to the side of the road. The tow truck operator had to put rolling skids on the tires in order to load it onto the towing platform. It was a very dangerous situation, with semi-trucks passing over nearby curbs on both sides of us. People tried to help, but no one could figure out how to get the car out of PARK into NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629718December 9, 2024
SERVICE BRAKES
Recall has been active since Feb 2024 and no fix has been made available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629510December 8, 2024
SERVICE BRAKES
Recall campaign 24V-104, pertaining to the Integrated Braking system that does not meet specifications, has been open since February 12, 2024. No remedy has been offered. The significant safety risk is described in the recall notice and has not been mitigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628776December 4, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When backing out of my driveway while moving in reverse - I get absolutely zero audio warning of cross traffic vehicles or people. I’ve had two near misses where the vehicle/person was in my blind spot and the car never indicated anyone was close
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628369December 2, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627496November 26, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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