BMW 335xi Complaints

154 consumer complaints on file.

#11030254September 27, 2017
ELECTRICAL SYSTEM
I WAS DRIVING MY CAR I WASN'T DRIVING MY CAR NO MORE THAN 15 MIN. I FELT MY AC CUT OFF THEN I SAW WHITE SMOKE ABOVE THE DASHBOARD I PULLED OVER AND SHUT THE ENGINE OFF AND RAISE THE HOOD UP NO SMOKE WAS COMING FROM THE ENGINE THE SMOKE WAS COMING FROM ABOVE THE DASHBOARD THEN FLAMES FELL OUT ABOVE THE GLOVE APARTMENT IN WHICH THE ENTIRE CAR CAUGHT FIRE MY CAR WAS WELL TAKING CARE OF NEVER HAD ANY MAJOR PROBLEM WIT MY CAR (A BMW CERTIFIED MECHANIC WORK ON MY CAR ) IM VERY DISAPPOINTED ABOUT MY CAR CATCHING ON FIRE FOR NO REASON AT ALL I COULD HAVE LOST MY LIFE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11016289August 19, 2017
AIR BAGS
TAKATA RECALL, AUTOMOBILE HASN'T BEEN REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986323May 18, 2017
AIR BAGS
DRIVER'S FRONT AIRBAG RECALL # 16V071 MANUFACTURERS STILL DO NOT HAVE PARTS OR A SOLUTION TO REMEDY THIS ISSUE ACCORDING TO BMW DEALERSHIPS BMW HOUSTON NORTH AND BMW THE WOODLANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985541May 13, 2017
FUEL/PROPULSION SYSTEM
BMW ISSUED A RECALL - SI B13 14 10 - AND IT COVERS REPLACING INJECTORS, IF THE CAR FALLS UNDER A CERTAIN DATE AND HAS A CERTAIN BATCH OF INJECTOR. MOST IMPORTANTLY, ON THE BOTTOM OF THE RECALL BULLETIN STATES: "WARRANTY INFO" - AND IT SPECIFICALLY SAYS, "THE REPAIR DESCRIBED IN THIS BULLETIN IS COVERED UNDER WARRANTY REGARDLESS OF TIME OR MILEAGE." THE CAR HAD THE INJECTOR(S) FAIL A FEW WEEKS AGO, AND VEHICLE IS CURRENTLY AT STEVENS CREEK BMW. THE DEALERS/MANUFACTURER ARE REFUSING TO HONOR THE RECALL NOTICE THAT I HANDED TO THEM - EVEN THOUGH IT SPECIFICALLY STATES THERE IS NO TIME LIMIT OR MILEAGE LIMIT TO REPLACING THE INJECTORS... 3 OF THE INJECTORS WERE REPLACED SEVERAL YEARS AGO, BUT 3 WERE NOT, AND THE INJECTOR THAT FAILED IS PART OF THE BATCH THAT SHOULD HAVE BEEN REPLACED BUT THE TECHNICIAN DECIDED NOT TO YEARS AGO. THEY ARE SAYING THIS IS NOT A RECALL - ALTHOUGH IT CLEARLY SAYS "VOLUNTARY RECALL". BECAUSE THERE IS NO TIME LIMIT AND THE MILES DO NOT COUNT AGAINST THE RECALL (ACCORDING TO THE BULLETIN) THE INJECTORS SHOULD BE REPLAECD (AND SHOULD HAVE ALREADY BEEN) WITHOUT ANY CUSTOMER NEEDING TO PAY ANYTHING, BECAUSE THAT IS WHAT THE RECALL IS FOR AND THAT IS WHAT IT DIRECTLY SAYS. BUT THE DEALERSHIP (STEVENS CREEK BMW) AND BMW NA OR SAYING THEY WON'T HONOR THE RECALL OR TELL ME WHY. I'M NOT SURE WHAT TO DO BECAUSE MY CAR IS STRANDED OVER THERE AND THEY WANT $3500 TO REPLACE SOMETHING THAT BMW SAYS SHOULD ALREADY BE REPLACED (REGARDLESS OF TIME OR MILEAGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980984April 26, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
I WAS REAR ENDED FROM A DEAD STOP BY A VEHICHLE AROUND 50 MPH AND MY AIRBAGS MALFUNCTIONED. I HAD SMOKE COMING FROM THE DASH BUT NO ACTUAL AIR BAG PROTECTED ME BY COMING OUT. THE SEAT BELTS ARE LOCKED UP AND NO LONGER WORK. THE CAR THEN FORCED ME TO LEAVE IT IN THE MIDDLE OF THE ROAD BECAUSE IT DOES NOT ALLOW YOU TO PUSH IT OR PUT IT INTO NEUTRAL IN ANY FASHION. THIS ALSO FORCED IT TO BE HARMFUL TO THE VEHICLE TO BE PUT ONTO THE TOW TRUCK BECAUSE ALL WHEELS WERE LOCKED UP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10969839April 1, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE STALLED ON ROAD WAY WHILE GOING 50 PLUS MILES AN HOUR. SHUTTING OFF COMPLETELY. POLICE WERE CALLED. COULD NOT GET CAR TO SHIFT AND MOVE. NEEDED TWO DIFFERENT TOW TRUCKS TO GET DOLLIES TO MOVE CAR. BMW REPLACED FUEL PUMP. BMW SAYS WARRANTY ON NHTSA FOR MY YEAR MAKE AND MODEL DOES NOT APPLY TO MY VEHICLE. I AM SCARED FOR MY LIFE. FELT LIKE I WAS GOING TO GET KILLED AS CARS HONKED GOING 60 MILES AN HOUR AROUND ME AT 830 AT NIGHT ON BEACH BLVD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968848March 27, 2017
UNKNOWN OR OTHER
DRIVING AT 90KM HR ON FLAT STRAIGHT GOOD HWY, SUNROOF FOR NO REASON EXPLODES. NOISE IS LOUD ENOUGH TO GIVE ME TINNITUS, GLASS SHATTERS EVERYWHERE. CAUSING ME TO DO AN EMERGENCY PULL OVER. EVIDENCE SHOWS CLEARLY THE EXPLOSION WAS OUTWARD WITH REMAINING GLASS BENT UPWARDS AND SHARDS ALL DOWN THE BACK OF THE CAR DAMAGING THE REAR PAINT. SHARDS COVERING DRIVER, PASSENGERS AND BACK SEAT. SUNROOF WAS CLOSED AND HAD NOT BEEN OPEN FOR 2 MONTHS AND LINER SHADE WAS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956841February 24, 2017
AIR BAGS
TAKADA RECALL WE RECEIVED A RECALL NOTICE IN MARCH 2016 (BMW RECALL CAMPAIGN NO. 16V-071) REGARDING THE "DRIVER'S FRONT AIR BAG MODULE". WE HAVE SPOKEN AND EMAILED OUR LOCAL BMW SERVICE CENTER ABOUT HAVING THIS PART REPLACED AND HAVE BEEN TOLD REPEATEDLY THAT THEY DO NOT HAVE THE PART. WE CONTACTED A CUSTOMER SERVICE REPRESENTATIVE FROM BMW AND WERE TOLD THAT THE PART WOULD NOT BE AVAILABLE UNTIL JUNE 2017 AT THE EARLIEST. WHEN I SAID THAT I THOUGHT THAT THIS WAS AN UNREASONABLY LONG TIME TO REPLACE A PART THAT, IF IT RUPTURED, COULD CAUSE SERIOUS INJURY OR DEATH TO THE DRIVER AND/OR PASSENGERS, THE BMW CUSTOMER SERVICE REPRESENTATIVE TOLD US THAT THEY RECEIVED THEIR TIME SCHEDULES FROM THE NHTSA. IT APPEARS AS IF EACH LEVEL OF THE CHAIN FOR SOLVING THIS PROBLEM IS MORE INTERESTED IN FINGER POINTING THAN SOLVING A POTENTIALLY LIFE-THREATENING PROBLEM. IT WOULD BE NICE IF THE NHTSA WOULD USE THEIR AUTHORITY TO "ENCOURAGE" A SPEEDIER RESOLUTION TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949142February 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 BMW 335XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948447January 30, 2017
AIR BAGS
BMW DRIVERS AIR BAG MODULE RECALL, CAMPAIGN NO. 16V-071. THE DRIVER'S FRONT AIR BAG MODULE RECALL FOR MY 2010 BMW 335I X-DRIVE COUPE, DATED 02-05-2016 WAS SENT TO ME IN MARCH 2016. I CALLED RICHMOND, VA BMW AS SOON AS I RECEIVED THE RECALL NOTICE. I WAS TOLD THE AIR BAG MODULE WOULD BE PLACED ON ORDER. I FOLLOWED UP WITH KAY IN THE RICHMOND BMW SERVICE OFFICE ON 10-06-2016 AND WAS TOLD THE AIR BAG MODULE WAS PLACED ON ORDER. I CALLED RICHMOND BMW SERVICE DEPARTMENT AGAIN TODAY, 01-30-2017, AND WAS TOLD 30 MILLION BMWS WERE RECALLED FOR AIR BAG MODULES AND THAT THIS CAUSED THE DELAY. I WAS ALSO TOLD THAT THE AIR BAG MODULES WERE SCHEDULED TO BE RECEIVED THIS SPRING 2017. THIS IS UNACCEPTABLE. I CAN NOT JUST PARK MY CAR. A ONE YEAR DELAY TO REPLACE MY CAR'S AIR BAG MODULE IS UNACCEPTABLE SINCE THE AIR BAG MODULE COULD CAUSE MY "SERIOUS INJURY OR DEATH."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945233January 14, 2017
AIR BAGS
I PURCHASED MY CAR WITH THE CONFIDENCE THAT I WAS PURCHASING A SUPERIOR PRODUCT TO MY DISAPPOINTMENT WHEN I WENT TO SALE THIS VEHICLE I WAS GIVEN LESS FOR THE SALE OF MY CAR DUE TO THIS RECALL I COULD NOT GET THE AIRBAG REPLACED SO I WAS GIVEN LESS FOR MY CAR DUE TO THIS RECALL MY DAMAGES ARE $3000.00 I WOULD LIKE THIS DIFFERENCE REFUNDED BACK TO ME. THIS IS NOT MY FAULT THIS IS SOLELY THE FAULT OF THE INFERIOR PRODUCT I HAVE NOT CONTACTED AN ATTORNEY AS OF YET BUT IF I AM NOT MADE WHOLE THEN I WILL HAVE NO OTHER CHOICE BUT TO CONTACT AN ATTORNEY DUE TO MY LOSS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936324December 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 BMW 335XI. WHILE DRIVING 50 MPH, AN ABNORMAL NOISE WAS HEARD AND THE REDUCE ENGINE POWER INDICATOR ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AND IT FISHTAILED INTO A DITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10933957December 8, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
ON NOVEMBER 18, 2016, AT APPROXIMATELY 7:45 AM, I WAS DRIVING ON SEWARD HIGHWAY TOWARDS WEST INTERNATIONAL AIRPORT ROAD IN ANCHORAGE, ALASKA AND ALL OF A SUDDEN MY SUNROOF EXPLODED AND GLASS SHARDS FELL ABOVE MY HEAD AND ALL OVER THE INTERIOR OF MY CAR. I CALLED BMW CORPORATE FOR A RESOLUTION BUT THEY INITIALLY DENIED MY CLAIM SAYING IT MUST HAVE BEEN HIT WITH A ROCK AND I SHOULD BE CALLING MY CAR INSURANCE INSTEAD. I CONTACTED BMW CORPORATE FOR THE SECOND TIME. THEY WERE ABLE TO ESCALATE MY ISSUE AND OFFERED ME A "GOODWILL" OFFER TO REPLACE ALL PARTS INVOLVED FREE OF CHARGE ON MY ISSUE, BUT NOT LABOR. LABOR CHARGE IS APPROXIMATELY $900 AND THEY REQUIRE IT TO BE DONE AT THE DEALERSHIP. IT IS ABSURD! I'M NOT PAYING FOR A DAMAGE WHICH I'M NOT RESPONSIBLE. IT SEEMS LIKE THEY ARE NOT CONSIDERING THIS AS A BIG PROBLEM AND RATHER DENYING DEFECTS ON THEIR SUNROOFS. I WAS FURIOUS AND EXCLAIMED THAT IT IS A SAFETY ISSUE AND I COULD HAVE BEEN INJURED, COULD HAVE BEEN KILLED, OR WORSE, COULD HAVE KILLED SOMEONE ELSE. WITH THEIR "GOODWILL" OFFER AND THE ABSURD LABOR CHARGE, I DON'T THINK I COULD GET THIS ISSUE RESOLVED WITHOUT THE HELP OF NHTSA TO PRESS BMW TO DO FURTHER INVESTIGATION. THIS ISSUE HAS TO BE FIXED ASAP BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925270November 9, 2016
FUEL/PROPULSION SYSTEM
THE HIGH PRESSURE FUEL KEEPS FAILING .........THE ENGINE LOSES POWER WHEN DRIVING ...SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916752October 18, 2016
AIR BAGS
I WAS TOLD BY BMW CINCINNATI NORTH MY AIR BAG WAS REPLACED OVER 30 DAYS AGO. YOUR DATABASE SHOWS IT WAS NOT. ANOTHER BMW DEALER RECENTLY TOLD ME THAT MY AIR BAG WAS NOT REPLACED. BMW NORTH AMERICA HAS NOT RESPONDED TO REQUESTS FOR CLARIFICATION. THEY SIMPLY STATED, NHTSA RECORDS MAY NOT BE UPDATED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917231October 18, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I GOT LOCKED IN MY CAR SEVERAL TIMES AND IT WILL NOT UNLOCK.THIS CAN CAUSE DEATH ON A HOT DAY.THE VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913929October 5, 2016
TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 BMW 335XI. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE VEHICLE SLOWED DOWN AND LOST MOMENTUM. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE OR PRODUCE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905490September 10, 2016
AIR BAGS
TAKATA RECALL MY LOCAL KENTUCKY DEALER STATES THEY HAVE NO IDEA WHEN MY 6 YEAR OLD 335 WILL BE FIXED AND IT MAY TAKE ANOTHER TWO YEARS.. IT'S LIKE DRIVING AN AIR BAG TIME BOMB. THEY ALSO STATE KENTUCKY IS VERY LOW ON THE PRIORITY LIST SINCE THEY DON'T SELL AS MANY CARS. UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903662September 5, 2016
AIR BAGS, ELECTRICAL SYSTEM
BMW SAID THEY REPLACED AND FIXED THE AIR BAG ISSUE AND BATTERY CABLE (POSITIVE) RECALL. IT'S BEEN OVER 2 WEEKS AND I JUST SEARCHED ON SAFERCAR.GOV AND THEY BOTH STILL SHOW AS OPEN ISSUES. DID BMW LIE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898339August 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 BMW 335XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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