BMW 328i Complaints

2,583 consumer complaints on file.

#10950107February 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 BMW 328I. THE CONTACT RECEIVED A RECALL REPAIR FROM THE DEALER CONCERNING THE AIR BAGS. THE DEALER INDICATED THAT THE REMEDY WAS AN INTERIM FINAL REPAIR, BUT NOT A PERMANENT REPAIR SOLUTION. THE MANUFACTURER FAILED TO PROVIDE THE PARTS FOR THE AIR BAG RECALL WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO DETERMINE IF THE MANUFACTURER PROVIDED THE ACTUAL REPLACEMENT PARTS OR THE SAME PART THAT WAS PREVIOUSLY IN THE VEHICLE. PER THE DEALER, THE MANUFACTURER CLEARED THE RECALL INFORMATION OUT OF THE SYSTEM. THE CONTACT RECEIVED NO RESOLUTION FROM THE MANUFACTURER REGARDING THE REPLACEMENT PARTS. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/19/17 *LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950101February 7, 2017
ELECTRICAL SYSTEM
POWER LOCK SYSTEM FAILED TRAPPING WIFE INSIDE WHILE STOPPED ON A PARKING LOT. NO MANUAL OVERRIDE ON DOOR HANDLES. WIFE DROVE HOME AND TRIED TO USE VALET KEY REACHING FROM INSIDE THRU WINDOW TO UNLOCK DOOR. VERY DIFFICULT TO SEE. SHE DROPPED KEY. SHE WAS THEN TRAPPED. ONLY MEANS OF EGRESS AT THAT POINT AS PER ON LINE BMW REP WAS TO CLIMB OUT WINDOW. HAS HIGH POTENTIAL FOR INJURY FOR MOST FOLKS IF DONE ALONE. FORTUNATLLEY I ARRIVED ON SCENE AND UNLOCKED DOOR. IF VERY FRAIL 93 YR OLD MOTHER HAD BEEN IN PASSENGER SEAT RESCUE/EXTRACTION WOULD HAVE BEEN VERY EXCRUTIATING AND REQUIRED PROFESSIONAL ASSISTANCE. POTENTIAL FOR SEVERE CONSEQUENCES IF MEDICAL EMERGENCY. BMW PROVIDES NO WARNING OF THIS EVENTUALITY OR INSTRUCTION ON SAFE EGRESS FROM VEHICLE IF VALET KEY IS DROPPED BY DRIVER. IF THIS WERE TO HAPPEN WHILE NO KEY WAS AVAIALABLE [DURING VEHICLE CLEANING FOR INSTANCE] . PERSON COULD NOT OPEN WINDOW AND BE TRAPPED AND FORCED TO BREAK WINDOW OR WAIT FOR HELP. MY WIFE HAS GONE IN CAR W OUT/ A KEY WHILE I'M ON BUSINESS AND COULD CONCEIVABLY HAVE BEEN TRAPPED FOR DAYS. BMW SAYS NOT ENOUGH COMPLAINTS TO MERIT ANY ATTENTION. BMW BLOGS HOWEVER HAVE NUMEROUS REFERENCES OF THIS ISSUE TO THIS SERIES OF VEHICLE!! WIFE WAS HIGHLY STRESSED AND AFRAID TO USE EITHER OF OUR 90/91 SERIES BMW'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950156February 7, 2017
STEERING
DURING NORMAL CRUISE, THE YELLOW STEERING LOCK APPEARED RANDOMLY ONCE....PULLING IN TO THE DRIVEWAY OF MY HOME THE STEERING LOCKED IN A FIX POSITION. I WAS GOING LESS THAN 5 MPH, MAINTAIN CONTROL BUT ALMOST IMPACTED MY HOME. IN DOING RESEARCH ON THIS FAULT, THERE ARE A LOT OF COMPLAINTS REGARDING THE RANDOM RESULTS OF STEERING WHEEL LOCK ON BMW VEHICLES. I BELIEVE THAT IF I WAS NOT BEHIND THE WHEEL OF THIS CAR, IT COULD HAVE HAD VERY NEGATIVE RESULTS ( IF MY WIFE OR DAUGHTER WERE DRIVING-AND COULD HAVE CAUSE INJURY TO OTHERS OR PROPERTY). BMW NEEDS TO TAKE OWNERSHIP OF THESE FAULTS THAT HAVE THE POTENCIAL TO LOOSE CONTROL OF THE VEHICLE WHILE IN MOTION, AND WHEN NOT IN MOTION THE RIDICULOUS AMOUNT OF CHARGES THE COMPANY WANTS TO PASS TO CONSUMERS FOR A POTENTIAL FAULTY DESIGN OR QUALITY DEFICIENCY THAT CAN CAUSE INJURY OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949690February 6, 2017
ELECTRICAL SYSTEM
WE BOUGHT THE CAR LATE OCTOBER 2015. IN JUNE 2016 I PARKED IT IN A LOCKED GARAGE. THE NEXT MORNING I GOT IN IT AND THE VISOR WAS MELTED. AGAIN DECEMBER 27, 2016 I PARKED IT IN A LOCKED GARAGE AND WHEN I GOT IN IT, IT HAD LARGE BURN MARKS. APPROX 14 TO 18 INCHES LONG AND 1 1/2 WIDE. I TOOK IT TO BMW AND THEY TOLD ME WE DID IT. I TOLD HIM IF I WOULD HAVE PUT ANYTHING THAT HOT IN THE CAR THE LEATHER SEATS WOULD HAVE MELTED AND I WOULD HAVE BURNED MY HANDS. HE JUST BRUSHED US OFF. WE CALLED THE DEALER AND HE TOLD ME TO BRING IT BACK AND HE WOULD MAKE IT GOOD. HE TOLD US THE CAR HAD DEPRECIATED FROM $20K TO 8 TO 9K IN A YEAR AND WANTED TO SELL US ANOTHER $22K CAR. WE STILL OWE 14K ON IT. I SHOWED IT TO OUR INSURANCE AGENT AND SHOWED PICTURES TO OTHER CAR DEALERS, THEY ALL TOLD US IT IS A FIRE HAZARD. AFTER READING ABOUT ALL OF THE ELECTRICAL FIRES AND SUNROOFS EXPLODING IN BMW'S I DO NOT FEEL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949688February 5, 2017
ELECTRICAL SYSTEM
ENCLOSED LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949213February 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) WAS RECEIVED IN FEBRUARY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948950February 1, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
GRAN TURISMO TAILGATE CRASHED UPON MY HEAD WITHOUT TAIL WARNING LIGHTS FLASHING OR ALARM. NO FOOT KICKING TO ACTIVATE THE FEATURE WAS INVOKED. WHILE PARKED WITH THE HATCH OPEN, I WAS SIMPLY PLACING GROCERIES INTO MY TRUNK. THE PROBLEM IS INTERMITTENT, AND CAN NOT BE REPEATED UPON DEMAND. I HAVE BEEN ABLE TO DEMO THE PROBLEM SEVERAL TIMES SINCE THE FIRST EVENT. I ALSO UNCOVERED SEVERAL OTHER PROBLEMS WITH THE TAILGATE. THE KICKING FEATURE TO ACTIVATE TAILGATE LIFTING AND LOWERING DOESN'T WORK 100%. VIGOROUS KICKING IN DIFFERENT SPOTS IS NEEDED TO ACTIVATE THE HANDS FREE FEATURE. SOMETIMES THERE IS A PARTIAL DROP AND REOPENING OF THE TAILGATE. SOMETIMES THE ALARM WORKS AND SOMETIMES NOT. WHEN HANDS FREE CLOSING OF HATCH, AN OBSTRUCTION WILL NOT CAUSE THE DOOR TO RETREAT. FINALLY THE HATCH WILL CLOSE WITHOUT ANY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948667January 31, 2017
ENGINE, FUEL/PROPULSION SYSTEM
MY 2011 BMW 328I (I AM ORIGINAL OWNER) HAS ~53000 MILES BUT IS SHOWING SYMPTOMS SUCH AS ENGINE MISFIRING, ROUGH IDLE, LOSS IN POWER AND ACCELERATION. CAR ALMOST STALLED ON THE HIGHWAY A COUPLE OF TIMES. THE DIAGNOSTIC CODES INDICATE IGNITION COIL AND SPARK PLUG ISSUES BUT THIS IS NOT USUAL FOR A CAR WITH ONLY ABOUT 53000 MILES. PLEASE INVESTIGATE IF THERE'S ANY KNOWN ISSUES WITH THESE COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947965January 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947860January 26, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE ROLLED TO A STOP. THE VEHICLE WAS DRIVEN TO A MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC VACUUM PUMP NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V627000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947280January 24, 2017
AIR BAGS
WHILE BMW HAS ISSUED A RECALL FOR THE PARTS, THEY SEEM TO BE PLAYING GAMES WITH ME AND NOT GETTING ANY WORK DONE REGARDING THE PART IN QUESTION NEEDED FOR THE AIRBAGS. I WAS TOLD BY MY LOCAL BMW SOUTH MOTORS THAT THE PART NEEDED TO BE ORDERED FROM BMW NORTH AMERICA. THEN I FOUND OUT THE PART HAD TO COME IN FROM GERMANY, WHICH FOR A RECALL OF SUCH GRANDEUR, I FIND STRANGE THE PART HAS TO BE IMPORTED. ANYWAY, IT HAS BEEN CLOSE TO 3 MONTHS THAT I AM IN THIS ORDEAL WITH NO SOLUTION DONE AND NOTHING DONE TO MY AIRBAGS, THEREBY RISKING MY SAFETY ALL BECAUSE BMW NORTH AMERICA DOES NOT WANT TO DISCLOSE ANY DETAILS OF THEIR DOINGS. THEY TOLD ME THE PART WAS SENT, BUT SOUTH MOTORS HASN'T RECEIVED THE PART. WHILE I BELIEVE SOUTH MOTORS, I DO NOT BELIEVE BMW N.A IS BEING HONEST. THEY REFUSED TO DISCLOSE ANY DETAILS SUCH AS TRACKING INFORMATION OR ANYTHING RELEVANT TO THIS INVESTIGATION. THEY ALSO HAVE REFUSED TO COOPERATE WITH SOUTH MOTORS OR MYSELF TO GET THE PROBLEM RESOLVED. THEY HAVE NOT ACKNOWLEDGED THE PRODUCT MAY HAVE BEEN LOST IN TRANSIT FOR ALL WE KNOW...BECAUSE THEY REFUSE TO DISCLOSE ANY INFORMATION. MY LIFE AND SAFETY ARE ON THE LINE EACH TIME I GET INTO MY CAR AND IF BMW IS GOING TO PLAY CAT AND MOUSE WITH CONSUMERS THE WAY IT'S DOING THEN I THINK THEY NEED TO BE CHASTISED FOR THIS. SINCE THEY WILL NOT LISTEN TO ME AND HAVE REFUSED TO HELP ME OUT IN ANY WAY, I AM FORCED TO TURN TO THIS AGENCY FOR HELP. I LOOK FORWARD TO GETTING ANSWERS, AN ADMISSION OF FAULT AND APOLOGY FROM BMW, AS WELL AS MOST IMPORTANTLY, THE CORRECT PART, BRAND NEW, SENT TO SOUTH MOTORS BMW, TO BE PROMPTLY REPLACED SO THAT MY AIRBAGS ARE IN WORKING ORDER AND SAFE FOR MYSELF AND FELLOW MOTORISTS. THANK YOU FOR YOUR ATTENTION ON THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947282January 24, 2017
AIR BAGS
I GOT A LETTER FROM BMW ON MARCH 2016 ABOUT THE DRIVERS FRONT AIR BAG MODULE NEED TO BE REPLACED WHEN PARTS COME AVAILABLE, AND TODAY JANUARY 23 2017 I WENT TO THE DEALER ASKING ABOUT ANY UPDATES AND THEY TOLD ME THAT PARTS ARE NOT AVAILABLE YET. I ASKED THE ADVISOR IF THIS RECALL ABOUT MY SAFETY BAGS ARE DANGEROUS AND HE TOLD ME NO . SO THANKS FOR THIS WEB I FINALLY FOUND OUT THAT IS DANGEROUS. SO HOW LONG I HAVE TO WAIT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947404January 24, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946815January 20, 2017
AIR BAGS
TAKATA RECALL I HAVE BROUGHT MY CAR INTO BMW SERVICE CENTERS 3 TIMES (BMW DEALERSHIPS IN FORT WORTH, TX AND HOUSTON, TX) SINCE THE TAKATA AIRBAG RECALL WAS ANNOUNCED. TO DATE, I WAS NEVER INFORMED BY ANYONE FROM THOSE DEALERS OR BMW THAT MY CAR FELL INTO THE AFFECTED LOT. THROUGH MY OWN RESEARCH, I HAVE DISCOVERED MY CAR IS INDEED PART OF THE RECALL. THIS IS NOT SAFE OR SATISFACTORY. WHEN ONE TAKES THEIR CAR TO ANY CERTIFIED REPAIR FACILITY, MUCH LESS AN ACTUAL BMW DEALERSHIP SERVICE CENTER, THE ASSUMPTION IS THAT HE OR SHE WILL LEAVE WITH A SAFE CAR AND FULL UNDERSTANDING OF ANY PENDING RECALLS. THIS WAS NOT THE CASE FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946334January 19, 2017
AIR BAGS
TAKATA RECALL I HAVE CONTACTED BMW CUSTOMER SERVICE AT LEAST 3 TIMES TO GET AN ESTIMATION AS TO WHEN MY VEHICLE WILL HAVE THE AIRBAG REPLACED. BMW DOES NOT SEEM TO BE ABLE TO GIVE ME A TIME LINE. OVER THE LAST 3 MONTHS ALL THEY CAN SAY IS "THERE IS A SHORTAGE OF PARTS" ''YOU WILL BE NOTIFIED WHEN PARTS ARE RECEIVED". HOW LONG IS A REASONABLE WAIT TO GET THE AIRBAG FIXED ON A CAR THAT IS DRIVEN DAILY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945740January 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 03/13/17 *BF UPDATED 09/06/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944552January 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BMW 328I. WHILE DRIVING APPROXIMATELY 65 MPH, THE CRUISE CONTROL WARNING INDICATOR ILLUMINATED. THE HEATER FAILED, THE GAUGES ON THE INSTRUMENT PANEL FLICKERED, THE TURN SIGNALS FAILED, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A BMW DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944122January 10, 2017
AIR BAGS
TAKATA RECALL- I WAS NOTIFIED IN MARCH 2016 THAT MY AIRBAGS ARE DEFECTIVE, I HAVE CALLED BARON BMW IN OVERLAND PARK, KS THE STATUS & HAVE BEEN TOLD IT WOULD BE A COUPLE OF MONTHS. THAT WAS LAST SEPTEMBER. IT IS NOW ALMOST 1 YEAR FROM MY NOTICE & BMW HAS NOT DONE ANYTHING. I HAVE ALSO EMAILED THE CUST SERV. FOR BMW WITH NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943838January 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, WHILE THE VEHICLE WAS PARKED IN THE CONTACT'S DRIVEWAY, A LOUD ABNORMAL SOUND WAS HEARD AND THE CONTACT NOTICED FLAMES AROUND THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10940152January 6, 2017
AIR BAGS, UNKNOWN OR OTHER
I HAVE BEEN TO THE DEALERSHIP SEVERAL TIMES SINCE THIS RECALL AND THE PROBLEM IS STILL NOT FIXED. IT'S BEEN OVER A YEAR I'VE BEEN ON A WAITING LIST AND WE ARE TRYING TO SALE THE CAR AND CAN'T BECAUSE OF THE RECALL! THIS IS RIDICULOUS. WE NEED THE PARTS ORDERED AND DEALT WITH IT'S BEEN OVER A YEAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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