Acura TLX Complaints

946 consumer complaints on file.

#11597289June 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595243June 19, 2024
POWER TRAIN
UNKNOWN - Called to schedule safety recall inspection and remedy, was told there is a waiting list for 15 months. Cannot inspect my car until September 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595354June 19, 2024
ENGINE
Unable to get an appointment to address the Connecting Rod Bearing recall until May 12, 2025 which is the earliest available. Apparently, Acura is not providing their dealers with enough required tools and parts to do more than 5-6 recall appointments per week with some weeks having no parts available. Given that the engine can actually seize if this issue is present, being asked to wait until May 2025 is simply I unacceptable and does not meet your comment on your website about effecting the repairs in a “timely manner”. I have contacted 4 different dealers and all report the same issues with lack of tools and parts. Acura needs to step up acquisition or manufacturing of tools and parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594623June 16, 2024
ELECTRICAL SYSTEM, ENGINE
The car will stall. The auto start/stop does not turn the car back on. The car fails to start sometimes when trying to leave. We have almost been rear ended multiple times, the transmission stalls and will not “go” when you press the gas or the car won’t even turn back on. We have contacted Acura and a local dealer. Both say they do not have a remedy for this issue yet even though it’s part of the recall and keep pushing it off to the next season. Each time I call for an inspection, I get told there is nothing they can do. I ask about seeking legal advice and they just tell me they don’t have a remedy so a lawyer can not help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593828June 12, 2024
FUEL/PROPULSION SYSTEM, ENGINE
My engine has stopped and stalled in the middle of traffic on multiple occasions. The issue is related to the fuel pump recall. Acura states that the parts for the recalls are available, yet when you contact an Acura dealership, none of them have the parts! I DONT WANT TO DIE IN A CAR ACCIDENT BECAUSE ACURA IS STEALING OUR MONEY WHILE WE HAVE TO DRIVE FAULTY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593189June 8, 2024
POWER TRAIN
The transmission is slow, hesitant and jerky in models with the v6 engine. I almost got into a major car crash due to the transmission’s very hesitant behavior. Other owners have experienced this slow and clunky transmission behavior, after looking in many online forums. The transmission has been way since the vehicle first came out but Honda still has not addressed the issue with the 9 speed transmission. This poses a huge safety risk to me and all other owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592982June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact stated while driving 65 MPH, the steering wheel started shuddering and the check engine warning light was illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact stated that the vehicle failed to restart after several attempts and was jumpstarted by a tow truck operator. The contact noticed an abnormal knocking sound coming from the engine. The vehicle was towed to the dealer, where it was diagnosed that the connecting rod bearing or the crankshaft bearing had failed, causing major engine failure. The dealer rebuilt the engine. The vehicle was repaired under warranty. The contact later received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 80,665. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593133June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and advised the contact to call the dealer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592593June 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,500. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592166June 3, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2020 Acura TLX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated while at a complete stop at the traffic light, the vehicle stalled and was able to restart after several attempts. The contact was able to continue driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591908June 1, 2024
UNKNOWN OR OTHER
There was a recall issued on Nov 2023. The manufacturer has informed me about this in Jan 2024. After that there is no update. In other words, its been 6 months and mfg still haven't fixed this. Based on what I read on the description of recall, this issue can be serious (Stall of engine) which is not safe and also can get expensive if it happens. So, I am raising this complaint hoping you will look in to this and make manufacturer act on this sooner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591855May 31, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
The lane keeping assist problem light message comes up on my dashboard. The dealership wants $1600 to repair this problem but i don’t understand why it should have failed in the first place. The camera system should last for 10 plus years. In addition, this message can’t be cleared and it is a hazard as I can’t see any other safety messages that may come up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591782May 31, 2024
AIR BAGS
The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591604May 30, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591631May 30, 2024
FUEL/PROPULSION SYSTEM
Vehicle dash board is lighting up & Can not go past 20mph or it will shut Off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591213May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated while accelerating at various speeds. The failure was intermittent. The vehicle also failed to start intermittently. There were no warning lights illuminated. The dealer was contacted, and it was determined that the repair would not be expedited because the check engine warning light was not illuminated. The manufacturer was made aware of the issue. The failure mileage was 48,700. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591256May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590950May 28, 2024
FUEL/PROPULSION SYSTEM, ENGINE
When the vehicle is running in driveway and I then get into it a few minutes later and drive around the corner, when coming to a stop it jerks as if it wants to stall. This happens when I am driving as well and slow down, it’ll jerk and push me forward a little and happens daily so not sure why my vin didn’t come up with a recall because it sounds a lot like the fuel pump issue the one recall mentioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591144May 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to an independent mechanic, where it was diagnosed; however, the cause of the failure was not yet determined. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was not available. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590308May 23, 2024
ENGINE
My vehicle is experiencing stalling and shutting off in the middle of the road and could cause a possible accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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