Acura MDX Complaints

3,381 consumer complaints on file.

#11196903April 17, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION, IT BURNS AT LEAST 1 QT PER 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196665April 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE SLID WHEN THE BRAKE PEDAL WAS DEPRESSED. PRIOR TO THE FAILURE, THE VEHICLE LURCHED FORWARD. THE CONTACT HAD TO APPLY MORE PRESSURE THAN USUAL TO THE BRAKE PEDAL TO STOP THE VEHICLE. IN ADDITION, THE BRAKE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOYOTA EXPRESSWAY (700 MORRISSEY BLVD, BOSTON, MA 02122, (855) 814-9680) WHERE IT WAS DIAGNOSED THAT NEW BRAKES NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,716.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196434April 15, 2019
ENGINE
THE CAR USES EXCESSIVE ENGINE OIL. I HAVE TO ADD AT LEAST TWO QUARTERS OF OIL BETWEEN OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196079April 14, 2019
ENGINE, POWER TRAIN
WHEN SLOWING DOWN AT A YIELD OR A RIGHT TURN ON A GREEN LIGHT TO ABOUT 5-10 MPH AND THEN WHEN PUSHING ON THE GAS PEDAL THERE IS NO ACCELERATION. THE CAR FEELS LIKE IT LOSES POWER AND THEN AFTER A SECOND OR TWO, THE CAR WILL JERK AND ACCELERATE VERY QUICKLY WHILE REVING THE RPM VERY HIGH. THIS HAS HAPPENED ON NUMEROUS OCCASIONS AND IS EXTREMELY DANGEROUS WHEN MAKING A RIGHT TURN. THERE HAVE BEEN TIMES WHERE I MAKE THE TURN AND THE CAR DOES NOT ACCELERATE AND THEN THERE ARE CARS BEHIND ME THAT MUST SWERVE TO AVOID ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195786April 12, 2019
ELECTRICAL SYSTEM, POWER TRAIN
STARTING GRINDING AFTER I HAD ALL RECALLS DONE I NOTICED THE VSA LIGHT IS NOW ON AN. DIDNT HAVE ANY ISSUE BEFORE THE VECHICAL AT 25 TO 40 MPH STARTS TO SHUTTER AN MAKES ME FEEL VERY UNSAFE ... I BOUGHT THIS CAR WITH THE SPECIFIC ABILITY TO KEEP ME SAFE AN HAVE EVERYTHING I NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195787April 12, 2019
STRUCTURE:BODY, ENGINE, STEERING
TL* THE CONTACT OWNS A 2010 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE PRODUCED A LOUD RUBBING NOISE AND SHOOK VIOLENTLY WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER TO THE ROAD SHOULDER. THE FAILURE CAUSED THE FRONT DRIVER'S SIDE TIRE TO DETACH FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA PEABODY (233 ANDOVER ST, PEABODY, MA 01960, (978) 532-9110) TO BE DIAGNOSED, BUT THE TEST COULD NOT READ THE CODES. THE DEALER COULD NOT DUPLICATE THE FAILURES. CONSUMER WAS TOLD BY THE DEALER THAT THE TIRE NEEDED TO BE TORQUED THEY ALSO ROTATED ALL THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST DUE TO THE EXPIRED WARRANTY. THE FAILURE MILEAGE WAS 108,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195860April 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DANGEROUS LOSS OF POWER WHILE ACCELERATING ON THE HIGHWAY! THERE HAVE BEEN THREE SEPARATE INCIDENCES OVER THE LAST 2 YEARS. WHILE I WAS TRYING TO ACCELERATE ON THE HIGHWAY, THE CAR SEVERELY LOST POWER AND THE "CHECK ENGINE" LIGHT STARTED FLASHING. THE CAR SEEMED TO OPERATE NORMALLY AFTER TURNING OFF AND ON THE ENGINE. THE DEALERSHIP CLAIMED THAT THERE WAS NO COMPUTER RECORDS OF PROBLEMS AFTER EACH INCIDENCE. ACURA JUST ISSUED A RECALL OF THE FUEL PUMP ON THIS MODEL YEAR MDX. HOWEVER, ACURA AND THE LOCAL ACURA DEALERSHIP REFUSED THE REPAIR DUE TO THE LACK OF COMPUTER RECORD OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195949April 12, 2019
ELECTRICAL SYSTEM, POWER TRAIN
JUNE 10, 2018 - 4 HOURS INTO 5.5 HOUR TRIP, TRAVELING ON HWY 98, SOUTH OF TALLAHASSEE, FL, VEHICLE LOST ACCELERATION, SERIES OF WARNING LIGHTS STARTED FLASHING. LIMPED OVER ONTO SHOULDER, TURNED VEHICLE OFF, CALLED ROADSIDE ASSISTANCE. WHEN TOW TRUCK ARRIVED AN HOUR LATER, STARTED VEHICLE AND IT RAN NORMALLY....DROVE VEHICLE TO PROCTOR ACURA, FOLLOWING TOW TRUCK. DEALERSHIP AND FACTORY PERSONNEL UNABLE TO DETERMINE PROBLEM. DECEMBER 4, 2018 - 1 HOUR INTO 3 HOUR TRIP, WIFE TRAVELING ALONE ON INTERSTATE 10E, MOBILE, AL. WHILE ON BRIDGE ACROSS MOBILE BAY, VEHICLE LOST ACCELERATION. AS SHE WAS COASTING ONTO NARROW SHOULDER, FRANTICALLY PUMPING ACCELERATOR, VEHICLE RE-ENGAGED AND TRIP WAS COMPLETED WITH NO FURTHER ISSUE. UNSURE IF WARNING LIGHTS CAME ON. MARCH 8, 2019 - 3.5 HOURS INTO 5 HOUR TRIP, TRAVELING ON HWY 49N, BETWEEN HATTIESBURG AND COLLINS, MS. VARIOUS WARNING LIGHTS CAME ON, EMERGENCY FLASHERS CAME ON BY ITSELF, VEHICLE NEVER LOST ACCELERATION. PULLED OVER ONTO SHOULDER, LEFT ENGINE RUNNING, AND THEN DROVE APPX 5 MILES TO A SONIC DRIVE-IN. TURNED VEHICLE OFF, LET IT SIT FOR A FEW MINUTES, CALLED ACURA CUSTOMER SERVICE AND WAS ASSIGNED A CASE #. RESTARTED ENGINE, EMERGENCY FLASHERS NO LONGER ON, OTHER WARNING LIGHTS STILL FLASHING AND DROVE TO DESTINATION. STARTED TRIP BACK HOME THE NEXT DAY, WARNING LIGHTS REMAINED ON UNTIL A THIRD OF THE WAY, THEN THOSE LIGHTS WENT OFF. TOOK VEHICLE TO TIM SMITH ACURA, FT. WALTON BEACH, FL. MET WITH DEALERSHIP SERVICE MANAGER, WHO EXPLAINED DIAGNOSIS AND REPAIRS MADE, BUT WOULD PROVIDE NO ASSURANCE WHATSOEVER PROBLEMS WOULD NOT REOCCUR. ALSO MENTIONED HE JUST RECEIVED AN EMAIL FROM FACTORY THAT A POSSIBLE FIX WAS AT HAND BUT WOULD BE A FEW WEEKS AWAY. NOTES: * PROBLEMS OCCUR ONLY DURING A ROAD TRIP * VEHICLE FIXES ITSELF EVERY TIME * VEHICLE IS UNSAFE & UNRELIABLE * EMAILED AM HONDA, NO REPLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195619April 11, 2019
POWER TRAIN
TRANSMISSION HAS JERKS AND SLIPS. THESE PROBLEMS WERE ADDRESSED TO DEALERSHIP 4 TIMES AFTER PURCHASE. FIRST TWO VISITS THEY CHANGED TRANSMISSION SOFTWARE. EACH TIME TRANSMISSION WORKED WORSE THEN BEFORE UPDATE. ON 3 AND 4TH VISIT ANSWER WAS - "THIS IS ACURA'S DESIGN". ON JAN 21 CURRENT YEAR WHILE TRYING TO START FROM INTERSECTION TURNING TO THE RIGHT TRANSMISSION LOST ANY TRACTION/TORGUE FOR 1-2 SECONDS AFTER START MOVING. ENGINE RPM WENT UP TO 6-7 RPM WITHOUT ANY TRACTION TO THE WHEELS. THIS ALMOST LED TO THE ACCIDENT BUT TRUCK DRIVER MOVING STRAIGHT WAS ABLE TO BREAK IN AND CHANGE HIS TRAJECTORY. ON JAN 23D IT HAPPENED AGAIN ON STOP SIGN WHEN CAR REFUSED TO START FOR FEW SECONDS WHILE ENGINE RPM WAS IN ALMOST RED ZONE. BOTH HAPPENED ON COUNTRY ROAD. THESE WERE THE COLDEST WINTER DAYS (LESS THAN -20 F) AND TRANSMISSION ACTED WORSE. ALL OTHER TIME IT "JERKS" AND "SLIPS" INTERMITTENTLY DURING DRIVING WITHOUT CRUCIAL CONSEQUENCES SO FAR. ATTACHED IS SERVICE REPORT FROM 2D VISIT TO THE SERVICE WITHIN FIRST MONTH OF OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195368April 10, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE BRAKE PEDAL FAILED TO RESPOND AND THE CONTACT CRASHED INTO A PARKED VEHICLE. THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE DRIVER WAS SHAKEN UP BY THE INCIDENT, BUT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO RALLYE ACURA (1750 NORTHERN BLVD, ROSLYN, NY 11576, (516) 625-7070); HOWEVER, THE DEALER REFUSED TO INSPECT AND DIAGNOSE THE CAUSE OF THE BRAKE FAILURE. THE DEALER STATED THAT DUE TO THE AIR BAG DEPLOYMENT, THE COMPUTER SYSTEM WAS NOT AVAILABLE TO BE ACCESSED TO PROVIDE A TECHNICAL ANALYSIS. THE INSURANCE COMPANY WAS TO REPAIR THE COLLISION DAMAGES. THE MANUFACTURER HAD NOT ISSUED ANY BRAKE SYSTEM RECALLS FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11194846April 9, 2019
ENGINE, POWER TRAIN
WHEN DRIVING THE SUV AFTER THE SECOND GEAR KICKS IN THE TRANSMISSION HAS A JOLT AND IT FEELS LIKE A LAG IN THE SHIFT BUT THEN PULLS VERY HARD. THIS SHIFT PULL HAPPENS WHEN YOU ARE GOING 15-20 MPH. ENGINE TIMING BELT HAS A LOUD CHIRPING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194881April 9, 2019
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT STATED THAT SIDEWALLS OF THE SPARE TIRE, WHICH WAS STORED UNDERNEATH THE VEHICLE, WAS WEARING THROUGH AT THREE DIFFERENT LOCATIONS. THE TIRE WAS TAKEN TO MCDANIELS ACURA OF CHARLESTON (2283 SAVANNAH HWY, CHARLESTON, SC 29414, (843) 766-1299) AND THE CONTACT WAS INFORMED NOT TO WORRY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195252April 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHEN I AM DRIVING ON THE HIGH AT HIGH SPEEDS 80 MPH THEN I GO TO GET OFF AN EXIT THE STEERING WHEEL VEHICLE SHAKES AND VIBRATES THE FRONT OF THE CAR AND TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194245April 5, 2019
ENGINE, VEHICLE SPEED CONTROL
NOT LONG AFTER PURCHASING VEHICLE USED IT STARTED THIS LURCHING AND HESITATIONS IN MOVEMENT, THIS CAN ALSO BE OBSERVED (THE JUMPS AND HESITATIONS) IN RPMS ON THE TAC. THIS IS OCCURRING CONSISTENTLY PRIMARILY WHEN DRIVING BETWEEN 30-40 MPH; THIS DOES NOT STOP UNLESS YOU ACCELERATE QUICKLY OR ALLOW YOUR SPEED TO DROP BELOW 20 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193930April 4, 2019
POWER TRAIN
WE PURCHASED OUR 2016 ACURA MDX NEW, BACK IN 2016. STARTING IN 2018, WE BEGAN EXPERIENCING ISSUES WITH THE WAY THE VEHICLE CHANGED GEARS. WHEN WE ATTEMPTED TO ACCELERATE, IT WOULD NOT. THE TACHOMETER WOULD REV UP, AND THEN THE GEAR WOULD VIOLENTLY ENGAGE. WE TOOK IT IN MULTIPLE TIMES TO THE DEALERSHIP AND WERE ADVISED THAT THEY COULDN'T FIND ANYTHING WRONG. ON 1/8/19, WHILE MY WIFE WAS OUT OF TOWN, WE EXPERIENCED A "CATASTROPHIC FAILURE" OF THE TRANSMISSION, LITERALLY POUR OUT TRANSMISSION FLUID AND OTHER MECHANICAL PARTS OF THE TRANSMISSION AND LEAVING MY WIFE STRANDED OUT OF TOWN. WE WERE TOWED TO THE ACURA DEALERSHIP IN THE AREA, AND THE TRANSMISSION HAD TO BE COMPLETELY REPLACED. WE GOT THE VEHICLE BACK ABOUT A WEEK LATER ONLY TO DISCOVER THAT THE SAME SYMPTOMS THAT EVENTUALLY THAT LED TO THE CATASTROPHIC FAILURE ARE STILL ON GOING. I TOOK THE VEHICLE IN TO THE LOCAL ACURA DEALERSHIP AND MET WITH THE SERVICE MANAGER WHO ADVISED ME THAT THIS IS A KNOWN ISSUE WITH THE 9 SPEED TRANSMISSION, AND PRECISELY WHY ACURA REPLACED THIS TRANSMISSION WITH A NEW 10 SPEED TRANSMISSION IN THE LATER MODELS. THE SERVICE MANAGER ADDED THAT SINCE THERE WAS NO FIX, THERE WASN'T ANYTHING THEY COULD DO FOR ME AND REFERRED ME TO THE "CUSTOMER SERVICE" CORPORATE LINE. FOR WEEKS I WORKED WITH A CASE MANAGER TO REACH A REASONABLE RESOLUTION. MY ASK WAS TO EITHER 1) FIX THE KNOWN DEFECT IN MY TRANSMISSION, 2) EXTEND THE WARRANTY TO COVER THE EVENTUAL FAILURE OF THE TRANSMISSION, AGAIN, OR 3) BUY BACK THE VEHICLE. THEY CLOSED MY CASE YESTERDAY AND ADVISED ME THAT THERE'S NOTHING THEY CAN DO FOR ME DESPITE THIS AGAIN, BEING A KNOWN ISSUE. MEANWHILE, I'M STUCK WITH A LEMON. I DON'T HAVE FAITH IN THIS VEHICLE AND CERTAINLY DON'T FEEL SAFE WITH MY WIFE AND CHILDREN TRAVELING IN IT. ITS A MATTER OF TIME BEFORE IT BREAKS DOWN AGAIN, LEAVING US STRANDED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193029April 1, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 ACURA MDX. THE CONTACT STATED THAT THE KEY FAILED TO REMAIN INSERTED IN THE IGNITION SWITCH WHEN THE VEHICLE WAS NOT IN PARK. AS A RESULT, THE VEHICLE DRIFTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED APPLE ACURA (1202 LOUCKS RD, YORK, PA 17404, (717) 854-1800). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 200,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192716March 31, 2019
UNKNOWN OR OTHER
HUMMING, MOANING OR DRONING LIKE NOISE COMING FROM THE FRONT OF THE VEHICLE WHILE DRIVING. THE NOISE INCREASE AS YOU INCREASE SPEED. THE VEHICLE DRIVE NORMAL NO SHAKING OR JERKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192365March 29, 2019
ELECTRONIC STABILITY CONTROL (ESC)
VSA STOPPED WORKING AND WHEN YOU PRESS ON THE BRAKE IT DOESN'T LIGHT UP. THE VSA LIGHT TURNS ON WHEN PRESSING THE BRAKE SOON AFTER DRIVING A SHORT DISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192244March 28, 2019
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE THE LIFTGATE WAS CLOSING REMOTELY, IT FORCEFULLY CLOSED AND STRUCK THE OCCUPANT'S BODY. THE CONTACT SUSTAINED HEAD INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO LOCAL DEALERS: AUTONATION VOLVO CARS SAN JOSE (4600 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 758-5501) AND HOPKINS ACURA (1555 EL CAMINO REAL, REDWOOD CITY, CA 94063, 888-606-5810) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9401017. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11192247March 28, 2019
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
ON 3/9, I WAS PARKING MY 2006 MDX IN AN INDOOR PARKING GARAGE. ABOUT 15 FEET FROM A WALL, IT TOOK OFF REAL FAST. I PRESSED HARDER ON THE BRAKES, BUT IT SLAMMED INTO THE WALL SO HARD. THE AIR BAG DEPLOYED, SMOKE CAME OUT & THE ALARM WENT OFF UNTIL A PASSERBY DISCONNECTED THE BATTERY. I COULDN'T STAND UP FOR A FEW MINUTES. MY INSURANCE CO. DECIDED IT WAS TOTALLED & HAD IT TOWED TO OUR HOUSE INSTEAD OF A BODY SHOP, THEN ONLY GAVE ME ITS BOOK VALUE. I STILL HAVE MANY BRUISES ALL OVER MY BODY AND MY NOSE BLED FOR A WHILE AND WAS SWOLLEN FOR A WEEK. THE SEAT BELT CUT INTO MY NECK AND ITS IMPACT LEFT SEVERE BRUISES ON MY CHEST. THE IMPACT MADE BOTH MY REPLACED KNEES BRUISE AND HURT. I HAD LOWER BACK FOR MANY DAYS. POHANKA ACURA DEALERSHIP TOLD ME THIS IS AN ACURA COMPANY ISSUE. GOOGLE DIDN'T SHOW ANY RECALLS ON ACURA MDX ACCELERATORS. BUT, MANY PEOPLE HAVE HAD THE SAME PROBLEM I HAD WITH THEIR MDX. WHILE BRAKING, THE CAR GOES FASTER INSTEAD. ON 3/11, AND AFTER MANY LEFT MESSAGES TO ACURA, ACURA FINALLY CALLED. I REQUESTED THAT SOMEONE WILL CHECK THE ACCELERATOR, B4 IT WAS TOWED AWAY. HE SAID I NEEDED TO FIX THE CAR AND BRING IT BACK TO ITS ORIGINAL NEW STATE. AFTER THAT, ACURA WILL THEN LOOK AT IT AND DETERMINE IF THE ACCELERATOR HAD ISSUES. I'M VERY RELIEVED I DIDN'T DIE. I'M STILL NOT SURE IF I MIGHT DEVELOP ANY PERMANENT PHYSICAL PROBLEMS FROM THIS ACCIDENT. THE SHOCK, TRAUMA AND INJURIES WERE UNNECESSARY. I'M ALSO VERY GLAD I DIDN'T KILL ANYONE. I WOULD NEVER HAVE BEEN ABLE TO LIVE WITH MYSELF. I WASN'T PREPARED TO BUY ANOTHER CAR NOW. I WAS PLANNING ON KEEPING IT FOR AT LEAST 2 MORE YEARS. BESIDES LOSING MY CAR, I WAS EXPOSED TO EXTREME DANGER, STRESS, FEAR AND PHYSICAL HARM, BECAUSE OF THE THE NEGLIGENCE ON ACURA'S PART. I HOPE THIS MATTER WILL BE TAKEN SERIOUSLY AND ACURA WILL STAND BEHIND ITS REPUTABLE NAME AND FIX THE PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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