Acura MDX Complaints

3,381 consumer complaints on file.

#11255809September 16, 2019
ENGINE
ON SEPT 11 2019 MY MECHANIC NOTIFIED ME OF A PROBLEM WITH MY 2011 ACURA MDX. HE SAID IT WAS EXCESSIVELY BURNING OIL. HE SAID TO CONTACT ACURA/HONDA BECAUSE THEY IDENTIFIED IT AS A PROBLEM WITH SOME OF THEIR CARS. I CALLED THAT SAME DAY AND WAS TOLD THAT YES, THERE IS A DEFECT IN MY MAKE AND MODEL CAR AND THAT HAD ISSUED A WARRANTY TO COVER THE REPAIRS, BUT UNFORTUNATELY, BECAUSE I WAS 11 DAYS TOO LATE, THEY WOULD NOT FIX THE CAR. I HAVE ASKED FOR AN EXTENSION TO AT LEAST GET THE OIL CONSUMPTION TEST DONE (THAT I WOULD PAY FOR) TO SEE IF MY CAR HAS THE DEFECT. THEY SAID THAT I AM FREE TO GET THE TEST DONE ON MY OWN AND EVEN IF THE CAR IS DEFECTIVE THEY WILL NOT FIX IT. ALL I AM ASKING IS FOR THEM TO FIX THE DEFECTIVE CAR. I NEVER RECEIVED THE LETTER AND THEY CANNOT VERIFY WHETHER THEY SENT IT TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255226September 13, 2019
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I OWN A 2017 ACURA MDX. THE VIN IS [XXX]. ON SUNDAY JANUARY 13, 2019 MY WIFE WAS PULLING INTO OUR DRIVE WAY WHEN SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE GOT OUR KIDS OUT OF THE CAR JUST BEFORE THE CAR BURST INTO FLAMES. IT?S AMAZING NO ONE WAS HURT. THE CAR, HOWEVER, IS COMPLETELY DESTROYED. THE FIRE DESTROYED OUR OTHER CAR IN THE DRIVEWAY, THE GARAGE DOOR, THE GUTTERS, WINDOWS, THE FRONT DOOR AND A LARGE PART OF THE ROOF. ALL FOUR TIRES EXPLODED AND FLAMING PIECES OF RUBBER WENT ALL OVER OUR HOME AND DRIVE WAY. THE CAR LEFT AN OIL STAIN ACROSS OUR ENTIRE DRIVEWAY. THE CAR WAS STILL UNDER THE ONE YEAR MANUFACTURE END TO END WARRANTY. THE ONLY SERVICE EVER PERFORMED ON THE VEHICLE WAS DONE AT JOHN EAGLE ACURA IN KATY, TEXAS. WE PURCHASED THE SERVICE PACKAGE FROM JOHN EAGLE ACURA WHICH COST ROUGHLY $300.00 AND WAS A COMPLETE WASTE OF MONEY. THE CAR HAD NO WARNINGS AND HAD NO INDICATION OF A SERVICE ENGINE SOON NOTICE. THE CAR WAS REDUCED TO SMOKING RUBBLE. THE CAR IS A PILE OF BROKEN GLASS AND ASHES. THANK YOU. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11254766September 11, 2019
STEERING, SUSPENSION
SINCE TAKING DELIVERY OF MY 2019 ACURA MDX I STARTED TO NOTICE A CLICKING NOISE WHEN ACCELERATING AND BRAKING. THE ISSUE CAN BE HEARD ALSO WHILE MAKING A TURN. I TOOK THE VEHICLE TO THE DEALERSHIP, THEY REPLACED THE LEFT STRUT BUT THE ISSUE DID NOT GET FIXED. THIS IS A BRAND NEW VEHICLE AND SHOULD NOT HAVE ANY ISSUES. THIS CLICKING NOISE IS ANNOYING AND EMBARRASSING TO BE DRIVING A NEW VEHICLE THAT MAKES CLICKING NOISES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254064September 9, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SPEED CONTROL WOULD NOT ENGAGE. THIS HAS HAPPENED BEFORE. AUTO BRAKES ENGAGED WHILE DRIVING DOWN CITY STREET AT 40 MPH IN OUTSIDE LANE OF 4 LANE ROAD. NO CARS IN FRONT OR IMMEDIATELY TO MY LEFT. FORTUNITLY THERE WERE NO CARS/TRUCKS BEHIND ME. CAR CAME TO SUDDENED STOP ENGAGING THE SEAT BELTS. AFTER STOPPING I PUT PUT ON GAS AGAIN AND DROVE 2 MORE BLOCKS BEFORE I PARKED CAR FOR 2+ HOURS. CALLED DEALERSHIP & DROVE TO SERVICE DEPARTMENT FOR REPAIR. DEALER KEPT CAR OVERNIGHT AND SAID THERE WERE NO ISSUES THEY COULD FIND BY DRIVING OR CHECKING DIAGNOSTIC COMPUTER RECORDS. SO THERE WAS NOTHING THEY COULD DO. THESE ELECTRICAL ISSUES HAVE APPEARED AND COULD NOT BE DUPLICATED IN THE PAST 20 MONTHS......1 - SUDDENDED EMERGENCY BRAKING - 1X, SPEED CONTROL NOT ENGAGING - 3 TIMES, PASSENGER SIDE MIRROR NOT CLOSING - 10+ TIMES, CAR LOCKING OR NOT UNLOCKING DOORS WITH KEY INSIDE CAR - 3 TIMES. ONCE WILL AT AIRPORT AND WITH CAR RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253335September 5, 2019
STEERING
PROLONGED HIGH UNDER-HOOD TEMPERATURES CAUSING THE POWER STEERING HOSE TO DETERIORATE PREMATURELY CAUSING THE HOSE TO CRACK AND LEAK POWER STEERING FLUID. MECHANIC IS SAYING THIS IS COMMON ON ACURA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252697September 1, 2019
UNKNOWN OR OTHER
VEHICLE ANTI COLLISION ACTIVATED ON STRAIGHT CITY STREET AT APPROX 35 MPH WHEN OTHER VEHICLE HAD MADE RIGHT TURN AND WAS NO LONGER IN COLLISION PATH. BRAKES AUTOMATICALLY APPLIED TO DEAD STOP, CAUSING FOLLOWING VEHICLE TO TAKE EVASIVE ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252206August 29, 2019
POWER TRAIN, UNKNOWN OR OTHER
BEFORE SHARING THE DETAILS, YOU SHOULD KNOW THAT THIS COULD BE A DEADLY SAFETY MATTER. IF A TRANSMISSION FAILS AT HIGHWAY SPEEDS (OR ANY SPEED), THE VEHICLE LOSES POWER AND COULD VERY EASILY GET CRUSHED BY AN 18-WHEELER. A DRIVER AND/OR A WHOLE FAMILY COULD DIE. YOU SHOULD GO AFTER ACURA BEFORE SOMEONE HAS TO DIE AS A RESULT OF ACURA'S NEGLIGENCE. MY 2016 ACURA MDX HAD ITS FIRST TRANSMISSION REPLACEMENT IN OCTOBER 2016 AT AROUND 14,000 MILES AND ABOUT 18 MONTHS INTO OWNERSHIP. I HAD PURCHASED THE VEHICLE AS A BRAND NEW CAR FROM AN ACURA DEALER. I AM THE ONLY OWNER, AND IT HAS BEEN "BABIED" AND RECEIVED PROPER MAINTENANCE FROM ACURA DEALER SERVICE SHOPS ONLY. LEADING UP TO THE 1ST TRANSMISSION REPLACEMENT, THE VEHICLE WAS MAKING AWFUL "CHIRPING" NOISES UPON SLIGHT ACCELERATION AT SLOW SPEEDS. AFTER THE 1ST TRANSMISSION REPLACEMENT, ALL SEEMED FINE UNTIL RECENTLY. AT AROUND 38,000 MILES (SPRING 2019, STILL BARELY WITHIN THE 4 YEAR WARRANTY), THE VEHICLE BEGAN TO EXHIBIT IDENTICAL SYMPTOMS. AT 39,000 MILES, THE MDX RECEIVED ITS 2ND TRANSMISSION REPLACEMENT. ON THE VERY DAY THAT I PICKED IT UP FROM THE 2ND TRANSMISSION REPLACEMENT REPAIR WORK, THE MDX STARTED MAKING FAR WORSE NOISES THAN BEFORE THE REPAIR WORK. IT IS BACK IN THE SHOP AGAIN AND ACURA SEEMS TO BE AT A COMPLETE LOSS FOR HOW TO FIX IT PROPERLY FOR A 3RD TIME! THERE ARE MANY ACURA/HONDA TECHNICAL SERVICE BULLETINS ABOUT TRANSMISSION ISSUES ON THESE AND ACURA/HONDA-RELATED VEHICLES WHICH USE THE SAME TRANSMISSION. IT IS CLEARLY A WELL-KNOWN PROBLEM PUTTING COUNTLESS DRIVERS/PASSENGERS AT PHYSICAL RISK OR FINANCIAL RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252293August 29, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2004 ACURA MDX. THE CONTACT STATED THAT THE NAVIGATION AND BACK UP CAMERA SCREEN WERE FAULTY. THE BACK UP CAMERA SCREEN REMAINED BLANK AND SHOWED NO FOOTAGE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO REPAIR THE VEHICLE ON THEIR OWN. THE FAILURE MILEAGE WAS 16,0000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252090August 28, 2019
ELECTRICAL SYSTEM
AT 9 PM MY MDX CAUGHT FIRE AND I DID NOT USE IT AFTER 11 AM THAT DAY SO IT WAS SITTING FOR 12 HOURS AND IT CAUGHT FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11246674August 27, 2019
POWER TRAIN
WHILE DRIVING ON THE EXPRESSWAY, I HAVE HAD AT LEAST 3 EPISODES OF DECELERATION WHILE TRYING TO ACCELERATE. I WAS TRAVELING BETWEEN 60 AND 75 MPH. IT SEEMS TO HAPPEN WHEN I DECELERATE TO SLOW WITH TRAFFIC OR CHANGE LANES TO EXIT. WHEN I ATTEMPT TO ACCELERATE, THE CAR (2017 MDX) CONTINUED TO DECELERATE RAPIDLY, FOR UP TO 5 SECONDS, PUTTING ME IN A VERY DANGEROUS SITUATION ON THE HIGHWAY. I WAS NOT USING CRUISE CONTROL AND HAD THE LKAS TURNED OFF. ADDITIONALLY, I WAS NOT CLOSE ENOUGH TO ANY OTHER CARE FOR THE AUTOMATIC BRAKING SYSTEM TO BE A FACTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246429August 26, 2019
ELECTRICAL SYSTEM
THE BLUETOOTH MODULE DRAINS THE BATTERY WHEN THE VEHICLE IS TURNED OFF AND I AM AFRAID THAT MY VEHICLE COULD BE TURNED OFF BY DRAINING THE BATTERY WHEN RUNNING CAUSING A SAFETY ISSUE. I HAVE REGISTERED THE CASE WITH ACURA CUSTOMER SERVER AND HAVE NOT HELPED ME WITH THE FREE REPLACEMENT. THE ACURA CASE NUMBER IS [XXX] 2009 ACURA MDX AWD VIN: 2HNYD28679H[XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245828August 22, 2019
SEAT BELTS
THIS COMPLAINT IS AGAINST ALL AUTOMOBILES SOLD IN THE US. JUST LEASED A NEW ONE, AND THIS SEATBELT PROBLEM PERSISTS. I AM SOOOO TIRED OF IT. WOMEN SHOULD HAVE SAFE SEATBELTS, TOO. WOMEN (50% OF POPULATION) SHOULD BE PROVIDED JUST AS SAFE SEATBELTS AS MEN (50% OF POPULATION) ' BUT WE ARE NOT. WE ARE OF SHORTER STATURE, SO CURRENT SEATBELTS COME ACROSS OUR BODY AT A HIGHER ANGLE AND THEREFORE CUT INTO THE SIDE OF THE NECK RATHER THAN THE MIDDLE OF OUR SHOULDER. THE SEATBELT ADJUSTMENT NEEDS TO COME DOWN ON THE SIDE POST ANOTHER 2 INCHES TO MAKE IT SAFE ENOUGH FOR WOMEN (AT ALL ADJUSTABLE ATTACH POINTS). 1.OUR SEAT IS FARTHER FORWARD, SO WE CAN REACH THE BRAKE PEDDLE. THIS CAUSES A SHARPER ANGLE WHICH MAKES THE SEATBELT CUT INTO OUR LEFT SIDE OF THE NECK INSTEAD OF ACROSS THE MIDDLE OF OUR SHOULDER. 2.WE SIT LOWER BECAUSE OF OUR SHORTER HEIGHT, CAUSING A SHARPER ANGLE WHICH THEN MAKES THE SEATBELT CUT INTO OUR NECK. WITH SHORTER LEGS, WE DON'T WANT OUR FEET TO DANGLE AND BECOME TIRED WHILE DRIVING. OUR SHORTER STATURE MAKES THE SEATBELT UNSAFE (AND UNFAIR). 1.THE ANNOYING CUT INTO OUR NECK MAKES US WANT TO PLACE THE SHOULDER HARNESS UNDER OUT ARM = EXTREMELY UNSAFE. 2.THE NECK PAIN DISTRACTS US FROM SAFE DRIVING INSTEAD OF HAVING FULL ATTENTION ON THE ROAD. 3.IN THE EVENT OF AN ACCIDENT, THE MISPLACEMENT OF THE SEATBELT AGAINST OUR NECK MAKES INJURIES TO THE NECK MORE LIKELY. RECOMMEND YOU ADD MORE WOMEN DRIVERS TO YOUR AUTOMOBILE SAFETY STANDARDS COMMITTEE. WOMEN WITH THEIR SHORTER HEIGHT SHOULD HAVE JUST AS MUCH PROTECTION AS MEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245367August 20, 2019
UNKNOWN OR OTHER
WHENEVER THERE IS A HEAVY RAIN PRACTICALLY EVERY CODE FLASHES ON THE DASHBOARD. I'VE ALREADY HAD THE ACURA DEALER SUPPOSEDLY FIX THIS PROBLEM AT A COST OF $499.52, A YEAR AGO. IT HAPPENED AGAIN TWO WEEKS AGO AFTER A HEAVY RAINSTORM BUT THE NEXT DAY EVERYTHING WAS BACK TO NORMAL. HAPPENED AGAIN 2 DAYS AGO, AGAIN THERE WAS A HEAVY RAIN STORM. BASED ON ONLINE COMPLAINTS WATER SEEMS TO BE GETTING INTO THE DRIVER KICK PANEL FUSE BLOCK AREA AND IS CAUSING RUST. I WOULD THINK THIS IS A DESIGN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244901August 19, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V060000 (FUEL SYSTEM, OTHER). THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED AT DALLAS ACURA (4801 LEMMON AVE, DALLAS, TX 75219, (214) 692-2872), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244805August 18, 2019
UNKNOWN OR OTHER
WHILE TRAVELING IN A STRAIGHT LINE AT 75 MPH IN THE FAR LEFT LANE OF AN 8-LANE INTERSTATE, THE HOOD SUDDENLY FEW OPEN AND CRASHED INTO THE WINDSHIELD. THE WINDSHIELD WAS OF COURSE SHATTERED. VISIBILITY WAS OF COURSE IMMEDIATELY AND DRAMATICALLY REDUCED. I BENT FORWARD AND TO THE RIGHT TO LOOK THROUGH THE SMALL SPACE IN THE CENTER OF THE WINDSHIELD UNDER THE HOOD. FORTUNATELY IT WAS A SUNNY MID-AFTERNOON AND TRAFFIC WAS ONLY MODERATE. WITH ASSISTANCE FROM GOD, MY PASSENGERS, AND COOPERATIVE AND OBSERVANT NEARBY DRIVERS, I WAS ABLE TO SAFELY NAVIGATE TO THE FAR RIGHT LANE AND EVENTUALLY OFF THE ROAD WITHOUT FURTHER DRAMA, DAMAGE, OR ANY INJURIES TO THOSE IN MY CAR OR OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244522August 16, 2019
POWER TRAIN
AUTOMATIC TRANSMISSION- I BOUGHT MY 2001 ACURA MDX IN MARCH 2019 IT HAS RAN FINE UNTIL AUGUST 2019. IT STARTED MAKING A LOUD CLANKING NOISE ON AND OFF WHEN I TOOK OUT OF REVERSE, THEN AT ABOUT 40-50 MPH IT STARTS HAVING A VIBRATION THEN GOES AWAY AT OTHER SPEEDS. ABOUT A WEEK AGO WHILE DRIVING STRAIGHT DOWN THE INTERSTATE AT 65 MPH WITH MY CRUISE CONTROL SET MY RPM WENT UP TO 5000 SO I TAPPED ON BREAK WHICH MADE IT GO BACK DOWN TO NORMAL, SO I WENT TO ACCELERATE BACK UP TO SPEED AND NOTHING HAPPENED OTHER THEN IT ACTING AS THOUGH I WAS DRIVING IN NEUTRAL AND THEN IT WAS FINE AGAIN FOR A SPLIT SECOND SO I TURNED MY HAZARDS ON AND SLOWED DOWN MORE AND PULLED OFF INTO GAS STATION TO SEE WHAT WAS GOING ON AND NOTICED ATF ALL OVER THE PLACE THE GROUND WAS COVERED. I HAD TO GET TRAILER TO GET IT HOME, ONCE I DID I PULLED OUT MY CHILTON'S HANDBOOK FOR IT TO SEE IF COULD FIGURE OUT THE ISSUE WAS AND IT SHOWS THAT THE 2001 HAS A RECALL ON THE AUTOMATIC TRANSMISSION, BUT WHEN I GET ONLINE IT ONLY SHOWS THE RECALL IF I PUT IN 2001 ACURA MDX IT DOESN'T SHOW IT WITH MY VIN. NUMBER. CAN I STILL GET THIS RECALL ISSUE FIXED AND IF SO HOW DO I GET IT FIXED? I CALLED MY LOCAL ACURA DEALER AND THEY TOLD ME TO GET ON HERE TO GET MORE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244477August 16, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2004 ACURA MDX. THE CONTACT STATED THAT THERE WAS A THREE VEHICLE CRASH, WHILE DRIVING 25 MPH, THE FIRST VEHICLE STOPPED SUDDENLY CAUSING A SECOND VEHICLE TO ALSO STOP AFTER CRASHING INTO THE FIRST VEHICLE WHICH THEN CAUSED THE CONTACT TO CRASH INTO THE REAR OF THE SECOND VEHICLE. THE AIR BAG FAILED TO DEPLOY; HOWEVER, THE AIR BAG WARNING LIGHT ILLUMINATED IMMEDIATELY AFTER THE CRASH OCCURRED. THE CONTACT SUSTAINED CHEST, BACK AND NECK INJURIES BUT DID NOT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER AND FRONT PASSENGER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. IN ADDITION, THE CONTACT STATED THAT THE DRIVER AND PASSENGER FRONT SEATS BELTS AFTER THE CRASH REMAINED LOOSE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO PROVIDE AN ESTIMATE OF THE DAMAGE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND IT WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V501000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11243441August 13, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING, THE CAR WILL FREQUENTLY LOSE ELECTRICAL POWER. DASH INDICATOR LIGHTS COME ON, THE RADIO SHUTS OFF AND SOMETIME I'LL HAVE TO RESET THE RADIO AND NAVIGATION CODES. WHILE AT A STOP LIGHT, SOMETIMES DEPRESSING THE GAS PEDAL DOES NOTHING AND THEN SUDDENLY IT WILL BEGIN TO MOVE. I'M VERY CONCERN THE UNPREDICTABLE NATURE OF THE PROBLEM WILL CAUSE A WRECK IF I LOSE ENGINE POWER, ESPECIALLY IN A CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243118August 11, 2019
VISIBILITY/WIPER
DISTORTED WINDSHIELD ON THE RIGHT PILLAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243010August 10, 2019
POWER TRAIN
PURCHASED THE CAR 7/6/2019 USED WITH 26,943 MILES. AT 27,961 MILES I WAS DRIVING ON THE FREEWAY IN STOP AND GO TRAFFIC. PRESSED ON THE ACCELERATOR AFTER A STOP AND THE CAR JERKED AND I HEARD A LOUD "CLUNK". WARNING LIGHTS APPEARED FOR "TRANSMISSION SYSTEM PROBLEM" AND "BLIND SPOT WARNING MALFUNCTION". THE CAR SEEMED TO STAY IN FIRST OR SECOND GEAR AS I SLOWLY EXITED THE FREEWAY AT HIGH RPM. HAD IT TOWED TO THE ACURA DEALER. TRANSMISSION REPLACED AS A RESULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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