Acura MDX Complaints

3,381 consumer complaints on file.

#10234307July 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WAS NOT SHIFTING CORRECTLY FOR ABOUT A DAY BEFORE. I ATTEMPTED TO ENTER TRAFFIC AND THE TRANSMISSION STOPPED WORKING. I WAS LUCKY NOT TO BE ABLE TO GET IN TRAFFIC, OTHERWISE THERE PROBABLY BEEN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233764July 10, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 2001 ACURA MDX. EVER SINCE THE VEHICLE WAS PURCHASED, THERE HAS BEEN AN ONGOING FAILURE WITH THE SEAT BELT CONNECTOR RELEASING ON ITS OWN. THE FAILURE WAS PREVIOUSLY REPAIRED BY A MECHANIC, BUT THE FAILURE HAS RECURRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233450July 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2001 ACURA MDX. WHILE DRIVING 20 TO 30 MPH AND ATTEMPTING TO SHIFTS GEARS THEY FAILED TO SHIFT. THERE WAS A THRUST AND THEN THE GEAR SHIFTED VERY HARD INTO THE NEXT GEAR. THIS FAILURE OCCURED INTERMITTENTLY. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THERE IS ALSO A RECALL FOR THE TRANSMISSION. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232220June 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION TO MY 2002 ACURA MDX STARTED TO MALFUNCTION ABOUT A WEEK AGO. IT STARTS TO SLIP FROM 1ST TO SECOND GEAR. I CALLED AN ACURA DEALERSHIP AND THEY TOLD ME THAT THE TRANSMISSION HAD BEEN SERVICED AND COVERED THE RECALL. I BELIEVE THAT NOTHING WAS DONE AND ACURA IS TRYING TO PASS THE COST TO ME. I PURCHASED THIS VEHICLE NEW IN 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231832June 20, 2008
ENGINE AND ENGINE COOLING:ENGINE, SEAT BELTS
TL*THE CONTACT OWNS A 2001 ACURA MDX. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE DEALER STATED THAT THE UPPER AND LOWER ENGINE MOUNTS WERE TORN AND NEEDED TO BE REPLACED. THE CONTACT INQUIRED ABOUT A RECALL, BUT THE DEALER STATED THAT WERE NONE. THEREFORE, THE CONTACT HAD TO PAY $582.63 FOR THE REPAIRS. THE FAILURE MILEAGE WAS 79,799 AND CURRENT MILEAGE WAS 80,200. UPDATED 09/10/08. *LJ THE DEALER ALSO REPLACED A MISSING TONGUE STOPPER ON THE SEAT BELT. UPDATED 09/12/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231097June 16, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY CAN BE REMOVED FROM THE IGNITION WHILE THE VEHICLE IS STILL IN GEAR EVEN THOUGH THE VEHICLE IS STOPPED ALLOWING THE VEHICLE TO STILL ROLL IF ON AN INCLINE OR BUMPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231031June 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2001 ACURA MDX TRANSMISSION AND COMPUTER BOARD NEEDS TO BE REPLACED AT 65,000 MILES AS WELL AS TWO ENGINE MOUNTS. THE VEHICLE HAS A RECALL REPORT ON THE TRANSMISSION AND I THOUGHT THEY FIXED IT. THE DEALER WILL NOT EXPLAIN TO ME WHAT WORK WAS DONE FOR THE REPAIR. I WANTED TO KNOW IF THEY FOLLOWED HONDA'S PROCEDURE TO SEE IF IT WAS DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229264May 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY 2001 ACURA MDX IN AUG 2004 AND THE TRANSMISSION RECALL HAD ALREADY BEEN SERVICED PER RECORDS ON THE ACURA OWNERS WEBSITE. APPROXIMATELY 18 MONTHS AGO I NOTICED THE CAR SPORADICALLY BEHAVING AS IF GOING OVER RUMBLE STRIPS ON A ROAD. I TOOK IT IN FOR SERVICE HOWEVER COULD NOT GET THE VEHICLE TO REPLICATE THE EVENT. IN THE FALL OF 07 AGAIN I TOOK IT TO THE SAME ACURA DEALER AND TOLD THEM TO CHECK OUT THE BIZARRE BEHAVIOR. AGAIN, TO NO AVAIL. IN FEB 08 I TOOK IT IN FOR THE 120K MILE SERVICE WHICH INCLUDED CLEANING BRAKES, CHECKING BELTS ETC. I REMINDED THEM OF THE NOISE ONCE AGAIN. THEY SAID THE CAR WAS FINE. LAST WEEK I TOOK IT IN AGAIN AFTER DETERMINING THE RUMBLE-STRIP NOISE WAS OCCURRING BETWEEN 25 & 35 MPH. INITIALLY I WAS TOLD I NEEDED A SERPENTINE BELT & WHEN I REJECTED THAT NOTION, THE DIAGNOSIS WAS THAT I NEEDED A NEW TRANSMISSION. I CALLED CORPORATE ACURA AND SPOKE WITH 3 DIFFERENT PEOPLE. THE LAST REPRESENTATIVE READ THE REPORT TAKEN BY THE PRIOR PERSON AND I HAD TO CORRECT MY ACTUAL STATEMENTS SEVERAL TIMES. WHEN ASKED WHAT ACTION I WANTED ACURA TO TAKE, I SAID THAT ACURA SHOULD ABSORB THE COST SINCE MY CAR WAS INVOLVED IN THE TRANSMISSION RECALL THE "FIX" WAS MERELY A "PATCH" AS OTHER CARS HAD THE SAME ISSUE UPON REACHING THE 100K MILE + MARK. MY CAR HAS 125K. WHEN CORPORATE ACURA CALLED ME TODAY, THEY SAID ESSENTIALLY THEY WERE NOT GONG TO BEAR THE COST OF ANY OF THE REPAIRS THAT IT WAS MY RESPONSIBILITY. I HAVE BEEN A LOYAL ACURA OWNER TO ONE DEALER AND WAS PREPARING TO PURCHASE YET ANOTHER MDX. THESE CARS COST A LOT OF MONEY IN THE FIRST PLACE AND THERE IS NO REASON FOR THEM NOT TO ABSORB THE COST. IN FACT, THEIR COST IS WAY LESS THAN THE CONSUMER COST AND THEY CAN WRITE IT OFF AS CUSTOMER GOOD FAITH EXPENSE OR SOMETHING OF THE SORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229017May 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ORIGINAL OWNER OF THE VEHICLE. HAS TRANSMISSION FAILURE ON 2002 ACURA MDX 83K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228255May 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
RECENTLY EXPERIENCING TRANSMISSION IS SLIPPING WITH MY 2002 MDX, ESPECIALLY GOING UPHILL AND DURING ACCELERATION, IT HESITATES AND THEN VIOLENTLY BANGS INTO GEAR. ALSO INTERMITTENTLY, REVERSE GEAR DOES NOT WORK AS WELL. THERE WAS A TRANSMISSION RECALL ON THIS MODEL/YEAR AND OUR CAR DID GET SERVICED FOR IT, THE DEALER DID NOT REPLACE TRANSMISSION BACK IN 2004 ONCE WE WERE INFORMED OF THE RECALL BUT AN OIL JET KIT WAS INSTALLED ACCORDING TO THE DIRECTIVE OF THE RECALL INSTRUCTIONS. WE'VE ALWAYS MAINTENANCE OUR CAR WITH THE DEALER IN A TIMELY FASHION AS RECOMMENDED BY FACTORY MAINTENANCE CARE GUIDELINE AND RECENTLY DID A FULL SERVICE WHICH INCLUDED A TRANSMISSION FLUSH 2 MONTHS AGO AT 120,000MILES. AFTER FULL DIAGNOSTIC/ASSESSMENT OF WHY OUR TRANSMISSION IS SLIPPING IT TURNS OUT OUR TRANSMISSION FLUID (WHICH JUST GOT FLUSHED 2MONTHS AGO) WAS HEATING UP AND FILLING UP WITH DISCOLORATION. THIS IS THE EXACT DESCRIPTION OF WHAT WAS RECALLED IN 2004. OUR CAR IS CURRENTLY AT THE DEALER AND THEY HAVE QUOTED US $4800 TO GET A NEW TRANSMISSION INSTALLED (FACTORY REMANUFACTURED). I TRULY BELIEVE THIS FAILURE IS RELATED TO THE 2004 RECALL. SOME FOLKS WHO HAVE EXPERIENCED SIMILAR SITUATION HAS BEEN FORTUNATE TO HAVE TAKEN THEIR MATTER TO THE RIGHT DEALER, ACCORDING TO SOME DISCUSSION FORUMS ON THIS MATTER, THE DEALER AGREED TO PAY FOR A NEW TRANSMISSION (AFTER GETTING APPROVAL FROM ACURA CORPORATE OFFICE). IN MY SITUATION, IT HAS BEEN UNFORTUNATE. PLEASE INVESTIGATE AND GIVE US SOME CONSISTENCY/CONTINUITY ON THE HANDLING OF THIS MATTER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227116May 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON 2001 ACURA MDX-LEADING UP TO DETERMINING THE ACTUAL PROBLEM, CAR'S PERFORMANCE DETERIORATED OVER A TWO-YEAR PERIOD. DEALER PERFORMING SERVICES ON THE CAR MISDIAGNOSED CAR PROBLEMS ON SEVERAL OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226847May 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2001 ACURA MDX. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED. THE ENGINE ACCELERATED, BUT THE VEHICLE MOVED SLOWLY AND JERKED BEFORE SHIFTING INTO THE NEXT GEAR. THROUGH ONLINE RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 04V176000 (POWER TRAIN:AUTOMATIC TRANSMISSION); HOWEVER, THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 88,000. *UPDATED 10/20/08 *BF THE CONSUMER STATED 5 MONTHS AFTER PAYING FOR A TRANSMISSION, THE PROBLEM HAS RETURNED. THE CONSUMER STATED AT TIMES THE TRANSMISSION WILL NOT GO INTO GEAR. UPDATED 10/21/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225759April 25, 2008
SEATS
THE NEW HEAD RESTRAINTS THAT YOU REQUIRE BECAUSE OF THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY EVALUATIONS HAVE CREATED A HEAD RESTRAINT THAT IS NOT USABLE. I WENT TO SEE ABOUT PURCHASING A NEW VEHICLE BUT FOUND WITH THE NEW HEAD RESTRAINT I CAN NOT SEE OUT THE WINDSHIELD OF THE VEHICLE, I CAN SEE THE HOOD BUT THE INSURANCE INSTITUTE HEAD RESTRAINT PREVENTS MY HEAD FROM MOVING TO A POSITION TO SEE OUT THE FRONT OF THE VEHICLE. THE ONLY I COULD SEE OUT THE WINDSHIELD WITH THE SEAT POSITIONED WHERE I WANT IT WAS TO REMOVE THE INSURANCE INSTITUTE DESIGNED HEAD RESTRAINT, THIS IS A SAFETY PROBLEM CREATED BY THE INSURANCE INSTITUTE. I THINK THE RESEARCH THEY DID IS FLAWED BECAUSE MOST OF THE TIME PEOPLE ARE HIT IN THE REAR OF THE VEHICLE IS WHEN THEY ARE STOPPED AND WHAT I SEE WHEN PEOPLE ARE STOPPED IS THEY ARE LEANING OVER PLAYING WITH THE RADIO OR CELL PHONE, IN A POSITION WHERE THEIR HEAD IS NO WHERE NEAR THE HEAD RESTRAINT. CONTRARY TO WHAT THE INSURANCE INSTITUTE FOR SAFETY THINKS PEOPLE DO NOT SIT-UP STRAIGHT WHEN THEY ARE DRIVING. EITHER I WILL KEEP MY OLD CARS TILL I DIE, NOT HELPING THE ECONOMY, OR DRIVE A NEW ONE WITH THE INSURANCE INSTITUTE FOR SAFETY HEAD RESTRAINTS REMOVED AND LET THE AMBULANCE CHASER HANDLE IT IF I GET REAR ENDED. MAY BE THEY CAN CO AFTER THE INSURANCE INSTITUTE FOR THEIR GREAT DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224568April 15, 2008
TIRES:SIDEWALL
TIRE SPLIT IN SEVERAL SPOTS NEAR THE RIM OF THE VEHICLE. THE TIRE DEALER WHERE THE TIRES WERE PURCHASED SAID IT WAS MOST LIKELY CAUSED BY LOW INFLATED TIRE, BUT MY VEHICLE HAS AN AUTOMATIC TIRE PRESSURE INDICATOR AND THERE HAVE BEEN NO ISSUE WITH TIRE PRESSURE UNTIL THE DAY OF THE INCIDENT WHEN THE TIRE PRESSURE INDICATOR CAME ON TO INDICATE A PRESSURE CHANGE. MY WIFE WAS ABLE TO GET OFF AT THE NEXT EXIT ON THE INTERSTATE AND TRIED TO ADD AIR ONLY TO FIND THAT THE TIRE CONTINUED TO LEAK AIR. SHE WAS ABLE TO GET TO A TIRE DEALER WHO TOLD HER IT WAS ABOUT TO COMPLETE BLOW OUT IF SHE HAD CONTINUED TO DRIVE. THAT DEALER FELT IT WAS A DEFECTIVE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224459April 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2003 ACURA MDX. WHEN THE CONTACT PLACES THE VEHICLE INTO DRIVE, THE TRANSMISSION WILL NOT WORK AND THE VEHICLE WILL NOT MOVE UNLESS IT IS SHIFTED INTO RESERVE. OCCASIONALLY, THE VEHICLE NEEDS TO BE WARMED UP IN ORDER FOR THE TRANSMISSION TO WORK. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER DUE TO THE DISTANCE FROM HIS HOME AND THE CONDITION OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223255April 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I TOOK MY CAR INTO THE NALLEY ACURA DEALERSHIP WHERE I PURCHASED IT FOR SERVICING. THE SERVICE PERSONNEL TOLD ME AFTER CHECKING THE VEHICLE THAT I NEEDED A NEW TRANSMISSION BECAUSE THE SECOND GEAR WAS WORN OUT. MY WIFE FOUND ON THE INTERNET AFTER THIS FACT THAT THERE WAS A RECALL ON THE SECOND GEAR BREAKAGE IN THE TRANSMISSION FOR THE 2001-2002 MDX. I CONTACTED THE MANUFACTURER ABOUT MY VEHICLE BEING REPAIRED UNDER THIS RECALL, AND THEY WILL NOT AGREE TO PAY FULL COST OF $4000 FOR THE NEW TRANSMISSION, BUT STATED NOTHING OF THE RECALL. THE MANUFACTURER OFFERED TO PAY HALF THE COST. AS STATED BELOW THEY ARE RESPONSIBLE FOR FULL REPAIRS AS MY VEHICLE HAS OVER 15,000 MILES AND OTHER REASONS AS STATED BELOW. I HAVE TRIED WORKING WITH THE MANUFACTURER ON THIS SITUATION FOR OVER A MONTH WITH STILL NO RESOLUTION. I WOULD APPRECIATE ASSISTANCE FROM YOU ALL CONCERNING MY VEHICLE BEING REPAIRED AND THE MANUFACTURER PAYING IN FULL. THANK YOU. ON SOME MINI VANS, SPORT UTILITY AND PASSENGER VEHICLES, CERTAIN OPERATING CONDITIONS CAN RESULT IN HEAT BUILD-UP BETWEEN THE COUNTERSHAFT AND SECONDARY SHAFT SECOND GEARS IN THE AUTOMATIC TRANSMISSION, EVENTUALLY LEADING TO GEAR TOOTH CHIPPING OR GEAR BREAKAGE. CONSEQUENCE: GEAR FAILURE COULD RESULT IN TRANSMISSION LOCKUP, WHICH COULD RESULT IN A CRASH. REMEDY: ON VEHICLES WITH 15,000 MILES OR LESS, THE DEALER WILL UPDATE THE TRANSMISSION WITH A SIMPLE REVISION TO THE OIL COOLER RETURN LINE TO INCREASE LUBRICATION TO THE SECOND GEAR. ON VEHICLES WITH MORE THAN 15,000 MILES, THE DEALER WILL INSPECT THE TRANSMISSION TO IDENTIFY GEARS THAT HAVE ALREADY EXPERIENCED DISCOLORATION DUE TO OVERHEATING. IF DISCOLORATION EXISTS, THE TRANSMISSION WILL BE REPLACED IF DISCOLORATION IS NOT PRESENT, THE DEALER WILL PERFORM THE REVISION TO THE OIL COOLER RETURN LINE. THE RECALL BEGAN ON APRIL 21, 2004, FOR PILOT, ODYSSEY, AND MDX OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219057February 25, 2008
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
2008 ACURA MDX -ENTERTAINMENT PACKAGE REAR TAILGATE DOOR HAS TWO MODES OF CLOSING. AUTO AND MANUAL. AFTER LOADING CARGO SPACE I WANTED TO CLOSE TAILGATE MANUALLY VERY SLOWLY TO ENSURE THAT CARGO WOULD NOT DAMAGE DOOR, OR DOOR DAMAGE CARGO. I GRASPED THE TAILGATE DOOR ON LOWER EDGE AND BEGAN SLOWLY CLOSING TAILGATE DOOR TO MAKE SURE DOOR WOULD CLEAR ANY POSSIBLE OBSTRUCTIONS BEFORE ACTUALLY CLOSING DOOR SECURELY. WHAT HAPPENS WITH THIS DESIGN IS AS YOU GET CLOSE TO THE POINT WHERE THE DOOR IS ALMOST ALL THE WAY DOWN, AN AUTOMATIC SENSOR IS TRIPPED AND BEGINS TO AUTOMATICALLY CLOSE THE DOOR TO IT FULLY CLOSED POSITION. I WAS NOT AWARE OF THIS AND AS A RESULT THE DOOR CRUSHED BY FINGERS. THERE ARE NO PERMANENT DAMAGES. JUST A VERY PAINFUL EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219079February 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
HARD SHIFTING FROM 2ND TO 3RD GEAR IN TRANSMISSION. AT A LATER TIME THE TRANSMISSION SLIPPED IN THESE TWO GEARS CAUSING NO ACCELERATION UP SHIFTING AND SUDDEN SEVERE (LOCK UP) DOWN SHIFTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219095February 25, 2008
TIRES, STEERING
TL*THE CONTACT OWNS A 2005 ACURA MDX. WHILE DRIVING 55-60 MPH AND WHEN THE BRAKE PEDAL IS DEPRESSED, THE STEERING WHEEL SHAKES AND VIBRATES. THE DEALER HAS HAD THE VEHICLE FIVE OUT OF THE EIGHT WEEKS THAT THE CONTACT HAS OWNED THE VEHICLE. AFTER BEING DIAGNOSED SEVERAL DIFFERENT TIMES, SHE WAS FINALLY INFORMED THAT THE BRAND NEW TIRES WERE CUPPING AND CAUSING THE FAILURE. THE CURRENT MILEAGE WAS 31,000 AND FAILURE MILEAGE WAS 25,395.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217990February 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
STARTED HAVING ISSUES WITH MY 2001 ACURA MDX ABOUT A YEAR AGO, I TOOK IT TO MY LOCAL ACURA DEALER AND EXPLAINED TO THEM THE PROBLEMS I WAS NOTICING WITH THE TRANSMISSION. THEY CHECKED IT OUT AND SAID EVERYTHING WAS FINE, WELL APPARENTLY IT WASN'T BECAUSE NOW I NEED A WHOLE NEW TRANSMISSION. THIS HAS BEEN A RECURRING PROBLEM WITH THESE VEHICLES AND ALOT OF OWNERS HAVE BEEN COMPENSATED IN ONE FASHION OR ANOTHER ACCORDING TO DIFFERENT THREADS I HAVE READ ONLINE. I CALLED ACURA TODAY AND PLEADED MY CASE BUT THEY ESSENTIALLY TOLD ME TO "SUCK IT UP" (EASY FOR THEM TO SAY, A $4,500 REPAIR) THEY DID TELL ME THAT THE CASE MANAGER WOULD REVIEW THE CASE AND GET BACK TO ME BUT I SHOULDN'T EXPECT ANY COMPENSATION FROM ACURA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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