Acura MDX Complaints

3,381 consumer complaints on file.

#10853351April 4, 2016
AIR BAGS
TAKATA RECALL: HELP! I'VE CALLED ACURA AND THEN HONDA 9 TIMES IN THE PAST 45 DAYS. EACH TIME, THEY PROMISE SOMEONE WILL CALL ME BACK AND SO FAR NOTHING, AFTER SENDING ME POSTCARDS THAT MY RECALL NOTICE IS URGENT AND LIFE THREATENING. THIS CAR IS NOW BEING DRIVEN BY MY DAUGHTER AND I WANT IT FIXED! YET I CAN'T GET THEM TO RESPOND. VERY FRUSTRATING WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852997April 1, 2016
AIR BAGS
WE HAVE BEEN TRYING TO GET ACURA TO ACT ON THIS AIRBAG RECALL, BUT WE HAVE BEEN WAITING SINCE THIS PAST SUMMER. WE ONCE LIVED A MERE 20 MINUTES FROM A DEALERSHIP, BUT NOW WE HAVE SINCE MOVED WHERE THERE IS NOT A DEALERSHIP WITHIN OUR STATE. IT WAS ARRANGED FOR A HONDA DEALERSHIP TO ASSIST US, BUT ACURA HAS BALKED ON ASSISTING US WITH OUR 2.5 OF TRAVEL TIME TO THE HONDA DEALERSHIP DESPITE OFFERING TO PAY FOR TRANSPORTATION COSTS OR A RENTAL CAR, BUT WE CONTINUE TO WAIT. WE ARE DRIVING DANGEROUSLY WITH THESE DAMAGED AIR BAGS THAT CAN CAUSE DEATH OR SERIOUS INJURY, AND ACURA HAS BEEN NEGLECTFUL IN THEIR RESPONSE AND DISINGENUOUS IN THEIR WANT TO ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852576March 30, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
FORWARD COLLISION WARNING (FCW) SYSTEM: SOMETIMES GOING ON A SMOOTH ROAD FCW ACTIVATES ALL OF A SUDDEN AND FLASHED IN THE DASHBOARD WITH AN ALARM. YOU HAVE TO PRESS BRAKES IN ORDER TO ENSURE THAT YOU ARE GETTING INTO AN ACCIDENT. ACURA NEED TO FIX THIS WARNING SYSTEM AND ENSURE ITS MORE RELIABLE. BRAKES AND ROTORS ARE WARPED AT 13000 MILES. WENT TO DEALER AND THEY TOLD THAT IT NEEDS RESURFACING. CONTINUOUS WHISTLING NOISE FROM ENGINE WHEN YOUR FOOT IS ON GAS AND WHEN ITS OFF IT STOPS. ACURA HASN'T BEEN ABLE TO FIGURE OUT WHERE IS THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852351March 30, 2016
ELECTRICAL SYSTEM
MY WIFE, WHO HAD BEEN DRIVING, EXITED THE SUV TO GO SHOPPING, LEAVING ME ON THE PASSENGER SIDE. UNAWARE, SHE PRESSSED THE "LOCK" BUTTON ON THE KEY REMOTE AS SHE WALKED AWAY.. AFTER A MOMENT, I ATTEMPTED TO OPEN MY CAR DOOR, WHICH TRIGGERED THE PANIC ALARM. THE ISSUE WAS THAT IT WAS IMPOSSIBLE TO EXIT THE VEHICLE WHICH COUYLD HAVE RESULTED IN A DANGEROUS EVENT HAD THE CAR BEEN ON FIRE. IT WAS LATER SHOWN TO ME A MANUAL LOCK/UNLOCK SWIITCH THAT I COULD HAVE OPERATED. BUILDINGS HAVE EXITS THAT REQUIRE NO EXPERIENCE TO USE IN CASE OF EMERGENCY. WHY CANNOT A VEHICLE BE EXITEDHURRIEDLY, EVEN THOUGH THE PANIC ALARM WILL BE ACTIVATED IN THAT TYPE OF AN EMERGENCY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849728March 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2003 ACURA MDX. WHILE ACCELERATING FROM A STOP LIGHT, THE VEHICLE WENT IN REVERSE WITH THE SHIFTER STILL IN THE DRIVE POSITION. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846265March 12, 2016
SUSPENSION
THE ADS SENSOR HAS GONE BAD ON MY 2008 MDX. SOME HAVE BEEN RECALLED IN COLORADO BECAUSE SALT PUT ON THE ROADS FOR SNOW CONDITIONS HAS CARRIED THEM. I LIVE IN UTAH WHERE WE ALSO HAVE SALT PUT ON SLICK ROADS. BUT NONE IN UTAH WERE RECALLED. IT IS AN EXPENSIVE FIX AND PARTS ARE ONLY AVAILABLE THROUGH ACURA. MY LOCAL MECHANIC TOLD ME THAT THE PRICE THEY ARE CHARGING WAS REDICULIUS AND HE HAS NEVER SEEN SUCH AN EXPENSIVE STRUT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840256March 7, 2016
POWER TRAIN
TRANSMISSION STARTED ACTING UP WHILE DRIVING. THE TRANSMISSION FLUID COOLER CONNECTION TO RADIATOR FAILED DUE TO CORROSION AND GALVANIC ACTION. LOST ALL TRANSMISSION FLUID, COOLANT AND TRANSMISSION FLUID GOT MIXED IN RADIATOR. THIS IS A KNOWN ISSUE IN ACURA / HONDA VEHICLE BUT MANUFACTURER IS NOT TAKING ANY ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840300March 7, 2016
SEAT BELTS
TESTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839808March 4, 2016
SERVICE BRAKES
BRAKES ARE TOO SOFT. MAIN BRAKE PUMP HAS BEEN CHANGED IN FEW DAYS AFTER DELIVERY. STILL BRAKES ARE SOFT AND HAVE LONG RANGE FOR PEDAL TO GO DOWN. KIND OF DO NOT FEEL THE RESISTANCE. VERY UNCOMFORTABLE AND DO NOT FEEL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839669March 3, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2001 ACURA MDX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VTM WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED WHEN SHIFTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 249,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839704March 3, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 ACURA MDX. THE CONTACT STATED THAT THE BRAKE SYSTEM FAILED. THE CONTACT HAD TO ENGAGE THE BRAKE PEDAL AT A LONGER DISTANCE TO BE ABLE TO STOP. IN ADDITION, THE BRAKE PEDAL WOULD REMAIN STUCK TO THE FLOORBOARD WHEN DEPRESSED AND THE BRAKE WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCUR. THE CONTACT DIAGNOSED THAT THE STABILITY ASSIST MODULE FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839311March 1, 2016
VEHICLE SPEED CONTROL
THE FIRST TIME IT HAPPENED WAS A FEW WEEKS AGO WAS WHEN THE CAR IS IN MOTION AND IN DRIVE. I WAS ON THE RAMP OF A MERGING FREEWAY AND THEN SUDDENLY WHEN I PRESSED THE ACCELERATOR TO GO, IT MAKES A LOUD RAMPING NOISE BUT THE CAR WON'T MOVE. I PRESSED THE GAS PEDAL REALLY HARD TO MOVE IT BARELY TO THE SIDE OF THE FREEWAY. ONCE I TURNED IT OFF AND TURN IT ON AGAIN, THE CAR DRIVES FINE AND NO LIGHT INDICTOR CAME UP. THIS MORNING, I WAS IN MOTION AND IN DRIVE AT A LOW SPEED IN A PARKING LOT AFTER DRIVING IT NORMALLY, I PRESSED THE GAS TO GO, IT HAPPENED AGAIN. IT MAKE LOUD NOISE WHEN I PRESSED THE GAS TO GO BUT WON'T MOVE. WHEN I TURNED IT OFF AND TURN IT ON AGAIN, IT WENT BACK WORKING AND DRIVING NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838573February 26, 2016
POWER TRAIN
TRANSMISSION FAILED CAUSING ENGINE TO OVERHEAT. THIS 9 SPEED TRANSMISSION HAS A FLUID HEATER IN IT THAT HAS RADIATOR WATER SUPPLIED TO IT. CAR WAS NOT SHIFTING CORRECTLY AND MAKING A BEEPING NOISE AT 20 TO 25 MPH. CAR WAS TAKEN TO DEAL ON 2/13/16 WITH 5,635 MILES THEY TEST DROVE AND SAID THEY COULD NOT FIND ANYTHING WRONG. SAME ISSUES DRIVING HOME FROM DEALER. WHILE DRIVING CAR ON 2/23/2016 WITH APPOX. 6700 MILES ENGINE LIGHT CAME ON , SMOKE FROM UNDER HOOD, DISPLAY SAID ENGINE OVERHEATED AND APPOX. 1 QUART OF LIGHT BLUE FLUID LEAKED OUT FROM UNDER CAR. TOWED TO DEALER, THEY SAID TRANSMISSION HEATER(NOT COOLER) RUPTURED, CAUSING THE TRANSMISSION FLUID AND ENGINE COOLANT TO MIX AND THIS IS WHAT CAUSED OVERHEATING. TTHEY ARE ORDERING A NEW TRANSMISSION WITH AT LEAST ONE WEEK DOWN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838614February 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V370000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838616February 26, 2016
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING APPROXIMATELY 70 MPH ON INTERSTATE 40 IN MEMPHIS, TN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838644February 26, 2016
AIR BAGS
WENT FOR A CAR WASH AND WHEN THEY VACUUMED OR REMOVED THE WEATHER TECH FLOOR MATS THE SENSOR WAS DAMAGED. MOST ANYTHING THAT GOES BELOW THE SEAT CAN BREAK OR DAMAGE THE SENSOR RIBBON WIRE. IT IS COMPLETELY EXPOSED ON THE SEAT FRAME WITH NO PROTECTION. THE ACURA COST TO REPAIR FOR PARTS AND LABOR IS $993.42 PLUS TAX. "THIS REPAIR IS NOT UNDER WARRANTY SINCE IT WAS BROKEN, ONLY MANUFACTURES DEFECTS ARE COVERED UNDER WARRANTY."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837805February 23, 2016
STEERING
A BOLT FELL OUT OF MY RACK IN PINION STEERING. IT CAUSED ME TO LOSE A LOT OF CONTROL OF THE STEERING WHILE DRIVING (JUST BEFORE GETTING ON A HIGHWAY). I STILL HAD SOME STEERING, BUT I HAD TO DRIVE SLOW AND THE DIRECTION OF THE STEERING WHEEL HAD NO RELATION TO MY DIRECTION. (I.E. THE STEERING WHEEL WAS AT 90 DEGREES AND I WAS PROCEEDING STRAIGHT.) EVENTUALLY, I COMPLETELY LOST THE ABILITY TO TURN LEFT. NOTE: I AM REPORTING THIS, BECAUSE ACURA FAILED TO INCLUDE ME IN A RECALL OF A SHOCK, BECAUSE THEY DID A REGIONAL RECALL. I BOUGHT AND DROVE THE CAR FOR 4 YEARS IN CLEVELAND, OH (INCLUDED). BUT I MOVED TO COLORADO (EXCLUDED) AND I WAS NOT COVERED. MY SHOCK BROKE DEC 24TH ON A HIGHWAY AND THE TIRE SHREDED AT 55MPH. ACURA TOOK TONS OF INFO FROM ME, BUT TOOK NO RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837170February 19, 2016
ELECTRICAL SYSTEM, SUSPENSION
I PURCHASED A 07 ACURA MDX 1 MONTH AGO WITH 115,500 MILES AND GOT THE EXTENDED POWER TRAIN WARRANTY. HALL NISSAN PULLED THE VEHICLE OFF HALL ACURA'S LOT. THEY PRINTED OUT A RECEIPT FROM ALL THE WORK ACURA DID BEFORE I BOUGHT THE CAR, AND ENSURED ME NOTHING WAS WRONG WITH IT THAT IT WENT THROUGH A 150 POINT INSPECTION. I TOOK IT TO ACURA 2.5 WEEKS AFTER I BOUGHT IT BECAUSE THE CHECK ENGINE LIGHT CAME ON AND A TRANNY CODE POPPED UP. THEY DIAGNOSED THE CAR AND FOUND $7,000 WORTH OF MALFUNCTIONING EQUIPMENT. TRANSMISSION RANGE SENSOR, BOTH FRONT STRUTS, AC COIL AND MAGNETIC CLUTCH, FRONT CV AXLE BOOT LEAKING, REAR SHOCKS, REAR SWAY BAR BUSHINGS, TRANSMISSION COOLER HOSE LEAKING. I HAVE SPOKEN WITH NUMEROUS MANAGERS ABOUT THIS, THEY WONT REPLACE THE CV AXEL ASSEMBLY (SUGGESTED FIX), THE TRANSMISSION COOLER LINE (SUGGESTED FIX), OR FRONT STRUTS OR BACK SHOCKS WHICH FAILED UPON INSPECTION. THEY ARE TELLING MY WARRANTY WONT COVER IT BECAUSE I HAVEN'T OWNED THE VEHICLE FOR 60 DAYS. THEY NEED TO FIX THIS. THEY SHOULD NOT HAVE SOLD ME A CAR TELLING ME EVERYTHING IS OK AND WHEN I TAKE IT BACK TO THE SAME ACURA SERVICE SHOP THAT DID THE ORIGINAL INSPECTION 2 WEEKS LATER THERE IS NOW $7,000 WORTH OF DAMAGE. THERE IS A FEW THINGS WRONG WITH IT THAT WAS SAID WAS FIXED ON THE ORIGINAL WORK ORDER THAT THEY NEVER DID. WHEN I GO OVER BUMPS THE SUSPENSION MAKES A CLUNK FROM THE FRONT. AFTER RESEARCHING ONLINE MANY PEOPLE HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837273February 19, 2016
UNKNOWN OR OTHER
I'VE 2016 MDX TAKEN (DELIVERY DATE)10/12/2015, ON 2/16/2016 WHILE I WAS DRIVING AT 5:15 PM SUDDENLY SHUT OFF AND WOULD NOT RESTART. ALL WARNING LIGHTS WERE DISPLAYED ON THE DASH BOARD LIKE BRAKE PROBLEM, EMISSION PROBLEM. VSA PROBLEM ETC. SO VEHICLE WAS TOWED TO DEALER ON SAME DAY AT 8 PM. IT WAS DETERMINED THAT FLOORS WERE SOAKED WITH WATER DRIVER AND PASSENGER SIDE BUT THERE WAS SOME FEW RAIN WATER DROPS THAT NOTICED IN THE CAR DUE TO THE SUNROOF/MOON ROOF ISSUE THAT ALSO REPORTED TO THEM. I DON'T THINK THIS ISSUE IS BECAUSE OF THE WATER THERE WOULD BE SOME ISSUE THAT MIGHT HAVE EFFECTED SO JUST WANT TO REPORT THIS. DEALER REPORTED THAT ALLOWED VEHICLE TO 2 SIT FOR 2 DAYS AND CLEARED CODES. PERFORMED MULTIPLE TEST DRIVES AND NOTED THAT NO ISSUES HAVE REOCCURRED ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836993February 18, 2016
ENGINE, POWER TRAIN
PURCHASED THIS A AT A USED CAR FROM ACURA OF LOS GATOS AN PICKED THE CAR UP LATE ON JAN 27TH 2016. AT NOON ON FEB 5TH (JUST ABOUT 7 DAYS) THE CAR SUDDENLY STOP WHEN TRYING TO PULL UP TO THE DRIVE WAY OF MY FRIEND HOUSE. THE ENTIRE CAR IS IN THE MIDDLE OF A SMALL STREET, BLOCKING CARS FROM MOVING. CAR CAN'T GET STARTED EVEN WITH JUMPER FROM A TOWING COMPANY. THE CAR WAS TOWED BACK TO LOS GATOS ACURA AND FEW HOURS LATER WE WERE TOLD THE THE ENTIRE ENGINE IS GONE. WE PURCHASE THIS USED CAR BECAUSE IT'S SUCH A NEW CAR JUST ABOUT 2 YEARS OLD AND DRIVEN JUST ABOVE 25,000 MILES AND SUPPOSED TO RUN THROUGH ALMOST 200 POINTS CHECK FROM LOS GATOS ACURA, BUT IT FAILED IN OUR FACE AND WE ARE FEAR FOR OUR LIVES DUE TO THE REASON THAT WE ARE LUCKY ENOUGH THAT THE CAR BROKE DOWN IN A MIDDLE OF THE ROAD IN A LIGHT TRAFFIC AREA. IF THE ENGINE DID BREAK DOWN IN THE MIDDLE OF FAST AND HIGH TRAFFIC FREEWAY, OUR LIVES COULD BE IN SERIOUS DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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