2022-2026 Audi Bluetooth & CarPlay Connection TSB

Owners of certain 2022-2026 Audi models may experience intermittent issues with their Bluetooth and Apple CarPlay connections. Audi Technical Service Bulletin (TSB) 2079118/1 provides guidance on how to improve the robustness of these connections, specifically for Apple iPhone users.

Symptoms

Owners may observe various symptoms related to the Audi e-tron Bluetooth CarPlay connection, including:

• The Bluetooth or wireless CarPlay connection between the MMI and iPhone does not establish automatically.
• The connection cannot be established even when manually selected on the MMI display.
• Intermittent functionality, making it difficult to reproduce a consistent sequence of events.
• Error messages or service unavailability when attempting to use Apple CarPlay.
• Bluetooth functionality issues such as misfires, no function, or inability to activate.
• Communication interruptions, no data transfer, or no access for CarPlay features.

Diagnosis / Trigger Conditions

The intermittent nature of this problem means it can be challenging to diagnose. The connection issues may not always be reproducible, even in a workshop setting. Technicians might find that other phones connect without problems, or even the customer's affected iPhone might connect successfully during a service visit. The underlying cause is often related to the Bluetooth process on the mobile device itself, which can develop issues over time.

Owner Action

Audi's TSB 2079118/1 indicates that no repairs are necessary on the vehicle itself, as the concern is related to a third-party system (the Apple iPhone). Attempting vehicle repairs or replacing parts will not resolve the issue and will not be covered under Audi's warranty.

To address the intermittent Audi e-tron Bluetooth CarPlay connection, owners are advised to use the Shortcuts app on their Apple iPhone. This app, pre-installed on iOS devices, can be configured to automatically restart the Bluetooth process at regular intervals. This optimization measure can help rectify and prevent connection problems. Detailed instructions for setting up this shortcut are provided in supplementary documents (iphone_kurzbefehle.pdf and iphone_kurzbefehle.pptx) accompanying the TSB.

Required Tools or Parts

To implement the recommended solution, owners will need:

• An Apple iPhone (running iOS with the Shortcuts app installed).

NHTSA ID: 11022715