2023-2024 Tonale/Hornet Radio Software Update TSB 08-002-25

Owners of 2023-2024 Alfa Romeo Tonale and Dodge Hornet vehicles may experience a range of infotainment system issues, from navigation failures to blank screens and unresponsive voice commands. These problems are outlined in Technical Service Bulletin (TSB) 08-002-25 REV. A, issued by Stellantis, which identifies the root cause as radio software. This TSB provides information about a planned Firmware Over The Air (FOTA) update designed to resolve these concerns by updating the radio software from version T27.52 to U29.44 and then to U33.43.

Symptoms of Radio Software Issues

Customers may observe one or more of the following symptoms related to the infotainment system, indicating a need for the Alfa Romeo Tonale radio update or Dodge Hornet equivalent:

• "Unable to select the Turn by Turn Navigation."
• "Blank performance pages (Rearview Camera (RVC) functions normally)."
• "Android Auto® Voice Recognition (VR) inoperative."
• "Media Tuner delayed."
• "Charge Schedule not accepting updates via phone (RVC functions normally)."
• "Ambient light inoperative."
• "Map in Instrument Panel Cluster (IPC) inoperative."
• "Media Widget blank."
• "Navigation Map black."
• "Off-Road Pages inoperative (RVC functions normally)."
• "VR inoperative."
• "Incorrect song title displayed (Carplay® only)."
• "Radio display switches from Media Page to Home Page (RVC functions normally)."
• "Ghost touch on Navigation screen (RVC functions normally)."
• "Widgets missing."
• "New User Profile does not load."
• "Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC functions normally)."

Root Cause

The underlying cause for these diverse infotainment system malfunctions is identified as issues within the radio software itself. The planned software update aims to correct these programming errors.

The Radio Software Update

The solution outlined in TSB 08-002-25 REV. A involves a Firmware Over The Air (FOTA) update. This update will advance the radio software from its current version T27.52 to U29.44, and subsequently to U33.43. This process is designed to address the various symptoms experienced by owners, restoring full functionality to the Uconnect 5 Nav system.

Important Information for Owners

This bulletin supersedes a previous version, TSB 08-002-25, dated January 07, 2025. It's crucial for owners to note that while a solution is identified, the FOTA campaign for this radio software update has been put on hold until further notice. The national launch for the FOTA was initially expected to begin on December 08, 2024, but this timeline is now subject to change. Owners will not receive a notification letter for this specific TSB as it is an informational bulletin for technicians, not a recall. If you are experiencing issues with your Alfa Romeo Tonale radio update, it is recommended to monitor official communications from Stellantis or contact your dealership for the latest status.

Source: NHTSA ID: 11014480