Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10980503April 25, 2017
SERVICE BRAKES, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING 45 MPH, THE BRAKE PEDAL INDEPENDENTLY ENGAGED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980538April 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980549April 25, 2017
AIR BAGS, ELECTRICAL SYSTEM
MY WIFE WAS DRIVING CAR MAKES A TURN AND HEARS A NOISE IN STEERING WHEEL. THE DRIVERS SIDE AIR BAG LIGHT COMES ON. UPON FURTHER INVESTIGATION THE STEERING WHEEL ELECTRIC CONTROLS ALSO DO NOT WORK. ONLINE RESEARCH SHOWS VOLUNTARY RECALL BY VW FOR CERTAIN 2010- 2014 PASSATS FOR CLOCK SPRING. BRING TO LOCAL MECHANIC WHO TELLS ME CLOCK SPRING IS BAD AND I SHOULD BRING IT TO VW FOR REPAIRUNDER RECALL. CALL MY DEALER IN RIVERHEAD NY WHO INFORMS ME THAT EVEN THOUGH THE PASSAT IS IN RECALL RANGE THE VIN IS NOT PART OF RECALL AT THIS TIME.VW HAS RECALL FOR 420,000 CARS FOR CLOCK SPRING BUT FOR SOME REASON MINE IS NOT INCLUDED AND I WILL HAVE TO PAY 400.00 FOR REPAIR. RECALL NEEDS TO BE EXPANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980323April 24, 2017
AIR BAGS
THE AIR BAGS LIGHT IN ON ALL THE TIME IN INSTRUMENT PANNEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980003April 23, 2017
AIR BAGS
TAKATA RECALL. I TOOK THE VEHICLE IN FOR THE TAKATA RECALL TO THE AUTOBARN CITY VOLKSWAGEN LOCATED IN CHICAGO, IL. THE FIRST TIME I TOOK IT IN, ON MARCH 31ST, THE CONSULTANT TOLD ME THAT IT WAS TOO LATE TO WORK ON IT EVEN THOUGH I BROUGHT IT IN AT 5 PM WHILE THEY CLOSED AT 7 PM. THE OPTION THEY GAVE ME WAS TO LEAVE THE CAR OVERNIGHT AND PICK IT UP THE NEXT DAY. I NEEDED THE CAR OVER THE WEEKEND SO THEY RESCHEDULED MY APPOINTMENT TO THE FOLLOIWNG SATURDAY, THE 8TH. ON THE 8TH, I HAD THE LUCK TO SPEAK WITH A DIFFERENT CONSULTANT BY THE NAME OF BRAYNER ASATOURI. WHEN HE FOUND OUT THAT THE VEHICLE HAD A RE-BUILT TITLE HE TOLD ME THAT THEY WILL NOT BE DOING THE RECALL. HE TOLD ME TO HOPE THAT THE AIRBAG DOES NOT MALFUNCTION WHILE IM IN THE VEHICLE BUT THAT THERE WAS NOTHING THEY CAN DO ABOUT IT AND THAT I WAS NOT THE FIRST RECALL HE HAD TO SEND HOME. IT LEFT ME WONDERING THAT I SHOULD JUNK THE CAR IF THERE WAS A CHANCE OF SOMEBODY BEING HARMED BY THE AIRBAG. WITH A LITTLE RESEARCH AND MANY CALLS TO THE VOLKSWAGEN CARE TEAM, AN INVESTIGATION WAS STARTED AND IT TURNS OUT THAT THE CONSULTANT GAVE ME FALSE INFORMATION. I HAVE TO USE THE VEHICLE TO GO TO WORK, GO PLACES AND DO SOME EVERYDAY DAY ACTIVITIES. WHILE THE INVESTIGATION WAS GOING ON, I HAD TO USE THE VEHICLE FOR TWO WEEKS BEFORE THEY COULD WORK ON THE CAR. FOR TWO WEEKS I WAS PUT AT RISK AND EVERYBODY AROUND ME BECAUSE A VOLKSWAGEN SERVICE CONSULTANT WOULD NOT WORK ON THE TAKATA AIRBAG RECALL. HE DID NOT MAKE ANY EFFORT TO FIND OUT FROM HIS SUPERIORS IF THE CAR QUALIFIED FOR THE REPAIR LET ALONE EXPLAIN SOME OPTIONS TO MAKE THE VEHICLE SAFER. FORTUNATELY, NOTHING HAPPENED DURING THE TIME THAT THEY REJECTED TO WORK ON THE VEHICLE BUT IF SOMETHING WOULD HAVE HAPPENED, I DONT KNOW HOW THE DEALER WOULD REACT SINCE THEY NEGLECTED THE SAFETY RECALL. WHO KNOWS HOW MANY VEHICLES HAVE BEEN NEGLECTED IN THIS DEALER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979786April 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED ON 4/21/17 AND PROVIDED CASE NUMBER: 170367528. THE CONTACT WAS INFORMED BY THE MANUFACTURER REPRESENTATIVE THAT NHTSA CONTROLS THE REGULATION OF THE RECALL AND THEY NEEDED TO CONTACT NHTSA IN ORDER TO GET THE AIR BAGS REPLACED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979789April 21, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A SAFETY RECALL YESTERDAY IN MY MAIL FOR MY VW PASSAT'S TAKATA AIRBAGS. AFTER READING THE LETTER IT SEEMED PRETTY IMPORTANT THAT I GET THE CHANGE MADE SO I IMMEDIATELY CALLED MY VW DEALERSHIP TO ASK THEM TO REPLACE THE AIRBAG. UPON INFORMING VW OF THE LETTER AND THEM REVIEWING MY VIN NUMBER, THEY TOLD ME THAT THEY DON'T CURRENTLY HAVE REPLACEMENTS IN STOCK AND THEY WERENT SURE WHEN THEY WOULD BE IN. I ASKED THEM TO CALL ME WHEN THEY COME IN AND THEY SAID THEY CANT DO THAT AND FOR ME TO JUST CALL BACK IN A WEEK TO SEE IF THEY'VE COME IN. SHOCKED, I ASKED THE PERSON AM I JUST SUPPOSED TO RIDE AROUND PRAYING AND GAMBLING THAT I DON'T GET HIT OR HIT SOMETHING SO THAT MY AIRBAG DOESNT GO OFF AND HARM ME? TO WHICH THE PERSON TOLD ME, THE AIRBAGS WORK FINE ITS ONLY A RECALL BECAUSE THEY WANT TO MAKE SURE THERE ARE NO ISSUES. IM SORRY BUT THAT IS NOT SAFE AND OR ACCURATE. SO IN THE MEANTIME, IM RIDING AROUND WITH AN AIRBAG THAT HAS A RECALL AND HAS THE POTENTIAL TO GO OFF AND METAL FRAGMENTS COULD COME THROUGH THE BAG WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO ME AND ANY OCCUPANTS (USUALLY MY TWO KIDS). IS IT ME OR IS SOMETHING REALLY WRONG WITH THIS? I NEED TO KNOW HOW URGENT THIS IS TO GET REPLACED AND GET THIS DONE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979809April 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979877April 21, 2017
AIR BAGS
TAKATA RECALL. MY AIRBAG INFLATOR HAS NOT BEEN REPLACED IN OVER A YEAR-AND-A-HALF SINCE THE RECALL STARTED. EVERY TIME I CALL VOLKSWAGEN THEY TELL ME THERE'S NO FIX AVAILABLE. I LIVE IN ARIZONA WHERE IT'S HOT AND DRY CAN'T TRADE IN MY CAR CAUSE THE TRADE IN VALUE HAS PLUMMETED DO TO SAFETY CONCERNS AND NON DRIVABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979434April 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979457April 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS) FOR THE DRIVER SIDE FRONTAL AIR BAG. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979453April 20, 2017
UNKNOWN OR OTHER
THE NITROSOXIDE SENSOR (NOX) HAS FAILED AGAIN. THE FIRST ONE FAILED AFTER A YEAR OF OWNERSHIP, BUT AT 53K MILES - BEYOND WARRANTEE MILEAGE. I COMPLAINED THAT THE "SENSOR" IS ACTUALLY A MODULE BECAUSE IT HAS COMPUTER COMPONENTS AND NEEDS TO BE PROGRAMED AND THEREFORE FALLS WITHIN THE 80K MILE FEDERAL EMISSION STANDARD. ALSO, A PART SHOULD NOT FAIL AFTER I YEAR OF USE AND LOW MILEAGE. VW AGREED TO PAY APPROX. 60% OF THE $900 BILL. NOW AT 102K MILES THE SECOND NOX SENSOR HAS FAILED. I'VE COMPLAINED TO VW CUSTOMER SERVICE (CASE#170369084) THAT THIS SHOULD NOT HAPPEN EVERY 50K MILES. VW WILL NOT COVER ANY OF THE COST TO REPAIR THIS FAULTY PART CITING THE VEHICLE IS BEYOND WARRANTEE. THEY COVERED A LARGE PORTION OF THE COST BEFORE AS A RECOGNITION THAT SOMETHING WITH THE PART IS NOT CORRECT. NOW THEY WON'T COVER ANY OF THE COST AFTER IT HAS FAILED A SECOND TIME. ON VW BLOG SITES THIS IS A RECURRING PROBLEM ON VW DIESELS, BUT APPARENTLY NOT AT A HIGH ENOUGH FREQUENCY FOR VW TO RECOGNIZE THE PROBLEM. I DON'T FEEL I SHOULD HAVE TO PAY FOR THIS PROBLEM AND VW CUSTOMER SERVICE SUGGESTED I FILE A COMPLAINT WITH NHTSA. WHERE DO I GO FROM HERE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979460April 20, 2017
AIR BAGS
TAKATA RECALL. TAKATA STILL HAVE NOT PROVIDED A FIX FOR MY CAR IT HAS BEEN OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979486April 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979612April 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979251April 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT LEASED A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979316April 19, 2017
AIR BAGS
TAKATA RECALL DEALER NORTHPARK VOKSWAGEN OF SAN ANTONIO 210-581-1000 IS UNABLE TO MAKE REPAIRS DUE TO UNAVAILABILITY OF PARTS . I HAVE CONTACTED THEMSERVERAL TIMES REGARDING THIS AND THEY STILL DONT HAVE THE PARTS ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979342April 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979382April 19, 2017
AIR BAGS
"TAKATA RECALL" I HAVE RECEIVED A SAFETY RECALL LETTER ABOUT (NHTSA 16V078) FOR MY VW PASSAT 2013. THE LETTER EMPHASIZES THAT I SHOULD "NOT DELAY IN HAVING THIS RECALL REPAIR PERFORMED". I HAVE SCHEDULED A VISIT TO VW DEALER IN ARLINGTON TX "HILEY VOLKSWAGEN ARLINGTON" THROUGH THEIR WEBSITE HTTP://WWW.HILEYVW.COM/ FOR 04/20/2017 09:30 AM. I HOWEVER GOT A PHONE CALL FROM THE DEALER (A REPRESENTATIVE NAMED HUMA) TODAY (04/19/2017). SHE SAID THAT THEY DO NOT HAVE THE PART TO DO THE REPLACEMENT. SHE SAID VW ONLY SENDS THEM PARTS ONCE A WEEK AND THEY DO NOT HAVE ENOUGH TO GET MY VEHICLE SERVICED TOMORROW. SHE SAID SHE WOULD CALL ME ON FRIDAY TO LET ME KNOW WHEN I SHOULD TAKE THE CAR TO THE DEALER FOR REPAIR. I AM DISTURBED THAT THEY DELAY THE REPAIR OF MY CAR WHILE THE RECALL LETTER SAYS THAT IT SHOULD BE DONE RIGHT AWAY BECAUSE, IF NOT, IT "MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979418April 19, 2017
AIR BAGS, ELECTRICAL SYSTEM
I WAS TURNING MY STEERING WHEEL TO PARK AND HEARD A NOISE IN THE STEERING WHEEL THAT SOUNDED LIKE A WIRE STRETCHING. AIR BAG LIGHT CAME ON DASHBOARD. VEHICLE TAKEN TO VW DEALER. DEALER STATES 'AIRBAG CLOCK SPRING' BROKEN. A NHTSA RECALL EXISTS FOR 2014 VW PASSAT, YET MY VEHICLE IS NOT INCLUDED IN IT? NHTSA WEBSITE STATES RECALL CLOSED, YET MY 2014 PASSAT HAS A DEFECTIVE CLOCKSPRING. HOW CAN THIS BE? DEALER NOW WANTS $700 TO REPAIR AND MY LIFE IS IN DANGER. PLEASE REOPEN THIS RECALL OF THE 2014 VW CLOCKSPRING ISSUE SINCE IT IS NOT COMPLETE AND IS PUTTING LIVES AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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