Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11006240July 18, 2017
AIR BAGS
TAKATA RECALL. NOTHING HAS HAPPENED AS OF YET. BUT, I HAVE YET TO RECEIVE NOTICE OF A REMEDY FOR THIS RECALL FOR OUR 2015 VW PASSAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006238July 18, 2017
AIR BAGS
TAKATA RECALL. MY AIRBAG LIGHT IS ON AND I AM NOT HAVING ANY LUCK RECEIVING A CALL BACK FROM ANY OF MY LOCAL DEALERSHIPS. I AM GETTING THE RUN AROUND AND NOBODY WILL CALL ME BACK OR SCHEDULE A TIME TO REPAIR MY CAR. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005627July 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005493July 15, 2017
SERVICE BRAKES
I HAVE A 2016 VOLKSWAGEN PASSAT SE THAT I LEASED ABOUT A YEAR AND A HALF AGO. A LITTLE OVER A MONTH AGO THE CAR BRAKED ON ITS OWN WITH MYSELF, MY MOTHER, SISTER, AND MY 2 YEAR OLD SON IN THE CAR FOR ABSOLUTELY NO REASON GOING 45 MILES PER HOUR. THE NEXT INCIDENT THE CAR DECIDED IT WAS NOT GOING TO BRAKE AND WE HAD TO STEP ON THE BRAKES SO HARD TO GET ANY KIND OF REACTION, ALMOST CAUSING AN ACCIDENT. AT THIS POINT WE TOOK IT TO VW AND THEY ARE CLAIMING THERE IS NO ISSUES WITH THE CAR; I BEG TO DIFFER! YESTERDAY AGAIN THE CAR BRAKED ON ITS OWN GOING 30 MILES AN HOUR FOR ABSOLUTELY NO REASON. TOOK THE CAR TO MY PERSONAL MECHANIC PRIOR TO TAKING IT TO VW AND A PIC OF WHAT CAME UP ON THEIR DIAGNOSTIC COMPUTER IS UPLOADED. THE VW DEALERSHIP I TOOK IT TO AFTER KEEPING IT TWO WEEKS CLAIM THERE IS NOTHING WRONG WITH THE CAR; HOWEVER, THEY RESET MY COMPUTER IN THE CAR AND NOW THE CAR IS SHOWING NO CODES. THERE WAS A SIMILAR INCIDENT REPORTED ON CARCOMPLAINT.COM SAME YEAR, MODEL AND TRIM AS MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005249July 14, 2017
AIR BAGS
I HAVE OWNED MY 2013 VOLKSWAGEN PASSAT 3.6 SEL PREMIUM SINCE 6/10/16, AND VOLKSWAGEN NORTH AMERICA HAS NOT OFFICIALLY SENT ME DOCUMENTATION TO REPLACE MY DEFECTIVE TAKATA AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005301July 14, 2017
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE REPAIRED CLOCK SPRING FAILED AGAIN PER DEALER. SO THE AIR BAG DOESN'T WORK AND NEITHER DOES THE HORN OR ANY OTHER STEERING WHEEL CONTROLS. SHE WAS DRIVING AND TURNED THE STEERING WHEEL AND HEARD A POP !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005340July 14, 2017
AIR BAGS
"TAKATA RECALL DATE 2/9/2016. AND IN MAY 2016 INFORMED BY VW OF HIGH RISKS. AND IMMINENT DANGER...NO FURTHER RESPONSE TO INQUIRIES...AS OF JULY 14,2017 NO REMEDY AVAILABLE...CONCERNED FOR SAFETY OF OCCUPANTS AND OTHER DRIVERS...SUGGEST VW LIVE UP TO THEIR ACKNOWLEDGED RESPONSIBILITY AND PROVIDE EQUITABLE AND SAFE CAR TO DRIVE OR OTHERWISE COMPENSATE SO THAT I CAN REPLACE THEIR DANGEROUS VEHICLE. APPRECIATE YOUR ATTENTION TO MY "AT -RISK: SITUATION [XXX] [XXX] [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005408July 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION FOR THE AIR BAGS. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH BAY VOLKSWAGEN (3131 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950 (619) 336-4020) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005019July 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE BURLINGTON VOLKSWAGEN DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE RECALL WAS NOT ACTIVE AT THE MOMENT AND THEY WERE ON THE WAITING LIST FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005201July 13, 2017
ENGINE
HELLO, MY 2010 VOLKSWAGEN PASSAT ENGINE RESULTED IN A CATASTROPHIC FAILURE BECAUSE THE TIMING CHAIN TENSIONER FAILED. THE ENGINE IS THE 2.0T MADE IN 2010. AFTER A QUICK SEARCH ON THE INTERNET IT SEENS LIKE MANY OWNERS OF THE 2.0T FROM THOSE YEARS HAVE EXPERIENCED THE SAME PROBLEM. THE ONLY SOLUTION IS TO REPLACE THE ENGINE AS ALL THE VALVES ARE BENT AND THE BILL IS OVER $8000, WHICH TOTALS MY CAR. MY CAR ONLY HAS 88000 MILES AND BAS BEEN FULLY SERVICE WITH PREMIUM FLUIDS ON ALL THE RIGHT INTERVALS. THE PROBLEM HAPPENED WHEN THE CAR PARKED FOR A WHOLE NIGHT AND WHEN I WENT TO TURN IT ON IT WAS CRANKING WITH A VERY ROUGH SOUND AND IT WOULDNT EVEN TURN ON; IT WOULDNT EVEN CRANK ANYMORE AFTER THAT. PLEASE LOOK INTO THIS PROBLEM AS THOUSANDS OF CARS WITH THE 2.0T HAVE REPORTED THE SAME ISSUE. VOLKSWAGEN IS AWARE OF THIS ISSUE BUT YET THEY DON'T WANT TO ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004908July 12, 2017
AIR BAGS
TAKATA RECALL, MY AIRBAG WARNING LIGHT HAS COME ON AND I'VE BEEN TOLD THE CLOCK SPRING ARE MESSED UP. THIS CAR IS 2 YEARS OLD AND $120 IS WHAT VW CHARGES TO DIAGNOSE THE PROBLEM THEN WILL DECIDE WHAT PORTION I SHOULD PAY ACCORDING TO THE SERVICE DEPT. MANAGER AT VILLAGE VW IN CHATTANOOGA, TN. I WAS TOLD IT IS WARRANTED FOR 36,000 MILES. I'M ASSUMING THAT THESE ARE "ALL" MESSED UP AFTER GOING TO A COUPLE OF WEBSITES AND READING ABOUT THE PROBLEMS HUNDREDS OF OTHERS ARE HAVING..THERE HAS BEEN NO ACCIDENT BUT I AM CONCERNED FOR MY DAUGHTERS SAFETY DRIVING WITH THESE LETHAL AIRBAGS. I WAS TOLD THIS OCCURS QUITE OFTEN AND OCCASIONALLY VW WILL PARTIALLY REIMBURSE FOR THIS PART AS THEY HAVE NOT DECIDED (OR BEEN FORCED) TO RECALL THIS YET. THIS IS A DEFECTIVE PART AND SHOULD BE EXAMINED CLOSER FOR A RECALL AND IMMEDIATE REPAIR. CHARGING $120 TO RESET THE LIGHT IS NOT A N ADEQUATE SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004973July 12, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN A LONG TIME SINCE THE RECALL AND REPLACEMENT PART IS STILL NOT OFFERED. I AM CONCERNED FOR THE SAFETY OF MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004209July 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (BURDICK VOLKSWAGEN 5885 CIR DRIVE E #305B, CICERO, NY 13039) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004384July 11, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE BEING NOTIFIED ABOUT THE TAKATA AIRBAG RECALL FOR OUR 2012 VOLKSWAGEN PASSAT. THE LETTER FROM VOLKSWAGEN NOTIFYING US OF AN IMPORTANT SAFETY RECALL WAS DATED APRIL 2016. THIS SAFETY RECALL HAS AFFECTED OUR USE OF THE VEHICLE SINCE WE DO NOT WANT TO DRIVE A VEHICLE THAT HAS AN OUTSTANDING SAFETY RECALL. IT HAS ALSO AFFECTED RESALE OF THE VEHICLE SINCE WE DO NOT WANT TO SELL A VEHICLE THAT HAS A SAFETY ISSUE. DO WE HAVE TO WAIT FOR AN ACCIDENT, INJURY, OR EVEN DEATH BEFORE SOMETHING IS DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003951July 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO MINUTE MAN VOLKSWAGEN (LOCATED AT 39 NORTH RD, BEDFORD, MA 01730) WHO STATED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003865July 9, 2017
AIR BAGS, ELECTRICAL SYSTEM
2014 VOLKSWAGEN PASSAT WAS DIAGNOSED WITH FAILURE OF THE STEERING WHEEL CLOCK SPRING RESULTING IN LOSS OF FUNCTION FOR AIRBAG, HORN, AND STEERING WHEEL CONTROL BUTTONS. AIRBAG LIGHT WAS ILLUMINATED, AND HORN/BUTTONS DID NOT WORK. I TOOK THE VEHICLE IN FOR REPAIR RIGHT AWAY. MY VIN WAS NOT INCLUDED IN THE EXISTING RECALL (VW 69L2, NHTSA 15V-483) EVEN THOUGH MY ISSUE APPEARED TO BE EXACTLY THE SAME CONCERNS AND SYMPTOMS AS DESCRIBED IN THE EXISTING RECALL NOTICE. THE CURRENT RECALL INCLUDES 2014 VOLKSWAGEN PASSAT CARS MANUFACTURED IN THE US, BUT MY VEHICLE WAS EXCLUDED. I HAD THE VEHICLE REPAIRED AT A VOLKSWAGEN DEALERSHIP (MOMENTUM VOLKSWAGEN OF JERSEY VILLAGE, HOUSTON, TX) AT MY COST OF $544.01. DATE OF REPAIR WAS 05-JUL-2017, VEHICLE MILEAGE 80200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003898July 9, 2017
AIR BAGS
TAKATA RECALL. THE DEALER REFUSES TO REPAIR MY RECALLED AIRBAGS EVEN AFTER 2 YEARS OF CONCERN. I HAVE ASKED SINCE NOTIFIED OF THE RECALL FOR THE AIRBAGS TO BE FIXED AND ALWAYS GET THE SAME AANSWER THAT THE PARTS ARE NOT AVAILABLE. I CAN NOT DRIVE THE CAR DUE TO THE SAFETY AND CAN NOT SELL THE CAR BECAUSE THERE IS AN OUTSTANDING RECALL. WHAT CAN BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003908July 9, 2017
ENGINE
CAR WAS PARKED AND WOULD NOT START. HAD TOWED TO MECHANIC--CASTASTROPIC ENGINE FAILURE DUE TO BROKEN TIMING BELT TENSIONER. 105K MILES--MAINTENANCE UPKEPT. OBVIOUSLY THERE IS A LATENT DEFECT IN THE TENSIONER SYSTEM OF THE TIMING CHAIN THAT CAN CAUSE THE CHAIN TO JUMP A TOOTH IN THE VEHICLES CAMSHAFT, WHICH CAUSES SERIOUS AND SOMETIMES FATAL DAMAGE TO THE ENGINE. UNFORTUNATELY THE DEFECT IS IMPOSSIBLE FOR CAR OWNERS TO DISCOVER, BUT AUDI AND VOLKSWAGEN KNEW OF THE TENSIONER SYSTEM PROBLEM SINCE AT LEAST JUNE 2010. NORMALLY, THE TIMING CHAIN IS MEANT TO FUNCTION PERFECTLY FOR AT LEAST 120,000 MILES. BECAUSE THE SYSTEM IS NOT ON THE SCHEDULE FOR RECOMMENDED MAINTENANCE FROM THE MANUFACTURERS. HOWEVER, WITH THE DEFECTIVE TENSIONER, THE TIMING CHAIN FREQUENTLY FAILS WELL BEFORE THAT MARK, BUT OFTEN AFTER THE WARRANTY HAS EXPIRED. THIS ISSUE CAUSED MY ENGINE TO HAVE CATASTROPHIC ENGINE FAILURE. WHY HAS THE VW OWNERS NOT BEEN NOTIFIED AND WHY HASN'T THE NTSB DONE ANYTHING ABOUT THIS. 7K+ TO GET A NEW ENGINE. THIS IS AN INTERNAL PART AND NOT A SCHEDULED MAINTENANCE ISSUE.VW SHOULD BE HELD ACCOUNTABLE. PEOPLE DON'T HAVE MONEY TO PURCHASE A CAR AND HAVE THE ENGINE FAIL BEFORE CAR IS PAID FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003904July 9, 2017
POWER TRAIN
AFTER STARTING AND BEGINNING MOTION THERE'S A SLOWING IN MOTION AS THOUGH THE BRAKES HAD BEEN SLIGHTLY TAPPED OR AS THOUGH THE ABS HAD TOLD THE TRANSMISSION COMPUTER TO SLOW DOWN. GAS CONSUMPTION WAS 16MPG. AFTER SEVERAL YEARS ONE TECH LISTENED TO ME, ADJUSTED THE 'FEEDBACK' FROM ABS TO THE TRANSMISSION MODULE COMPUTER AND THE SENSATION OF BRAKED SLOWING WAS GONE! AND THE GAS CONSUMPTION BECAME 19MPG! SEVERAL YEARS LATER MY DOOR LOCKS SHORTED OUT AND HAD TO BE REPLACED AFTER DESTROYING TWO BATTERIES. THE TECH THEN REPORTED THAT HE HAD REPROGRAMMED THE ELECTRICAL SYSTEM TO 'FACTORY SPECS' AT THAT POINT THE 'SLOWING (BRAKED)' PROBLEM RECURRED AND THE GAS CONSUMPTION DROPPED BACK TO 16 MPG. HOW CAN I GET THE CAR READJUSTED TO GET RID OF THE 'SLOWING' PROBLEM AND RETURN TO 19MPG GAS USAGE??? [XXX] , [XXX] MY DEALER IS :CARTER VOLKSWAGEN,SEATTLE, WA MY E-MAIL IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003680July 7, 2017
FUEL/PROPULSION SYSTEM
WHILE TRAVELING AT FULL SPEED, THE DIESEL ENGINE STUMBLED, THE GLOW PLUG LIGHT ILLUMINATED, THEN BOGGED TO A STOP ALONG THE SIDE OF THE ROAD IN TRAFFIC. TOWED TO DEALER WHO SAID ALL DIESEL COMPONENTS EXCEPT THE FUEL TANK INCLUDING ALL THE HOSES AND TUBING WOULD NEED TO BE REPLACED BECAUSE THE HIGH PRESSURE FUEL PUMP FAILED SENT METAL SHAVINGS THROUGHOUT THE SYSTEM. CAR HAS 98K MILES AND HAS NOT YET HAD ANY DIESEL FIX INSTALLED AS PART OF THE DIESEL SCANDAL. WAS GOING TO HOLD ONTO CAR FOR A SHORT TIME LONGER THEN SELL BACK TO VW. BOY, WHAT A COSTLY MISTAKE BECAUSE THE CAR MUST BE RUNNING TO RETURN IT. NOT HAPPY WITH VW FOR THIS AND A HANDFUL OF OTHER SERIOUS FAILURES AND ILLEGAL (AND QUITE FRANKLY, SHOCKINGLY BRAZEN) BEHAVIORS THIS COMPANY HAS DEMONSTRATED. MY ADVICE IF YOU STILL HAVE A TDI, DON'T WAIT, TURN IT IN NOW. MY ADVICE FOR FUTURE VAG (VW/AUDI/PORSCHE) BUYERS, THESE VEHICLES ARE NOT WELL DESIGNED FOR RELIABILITY AND ARE VERY EXPENSIVE TO MAINTAIN. FURTHERMORE, VAG HAS PROVEN ITSELF TO PUT PROFITS ABOVE ALL ELSE INCLUDING YOUR SAFETY AND WITH COMPLYING WITH LAWS. BEST TO BUY SOMETHING ELSE AND LET THIS DISHONEST COMPANY SUFFER UNTIL IT REALIZES IT MUST DO BETTER. IF YOU JUST HAVE TO HAVE ONE OF THE PRODUCTS OF THIS DISHONEST COMPANY, BE SURE TO NEVER LET THE WARRANTY EXPIRE AS LONG AS YOU OWN IT BECAUSE ODDS ARE YOU WILL NEED IT OVER AND OVER TO COVER THE FREQUENT AND EXPENSIVE REPAIRS...THE DIESEL FUEL EFFICIENCY WILL NEVER PAY BACK DUE TO THE FREQUENT REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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