Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10608238July 4, 2014
POWER TRAIN
I WAS DRIVING IN THE RIGHT LANE OF I-84 SHIFTING FROM 5TH TO 6TH WHEN THE CLUTCH PEDAL STAYED ON THE FLOOR AND THE CAR SLOWLY CAME TO A STOP WITH NO SUDDEN JERKING MOTION. THE BRAKE PEDAL WAS NOT INVOLVED NOR DID IT STAY ON THE FLOOR AS THE CLUTCH DID. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10608181July 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON TUESDAY, 24 JUNE, I DROPPED OFF OUR 2012 VW PASSAT AT A VW DEALER FOR ITS 2 YEAR / 20K MILE SERVICE WITH 15,100 MILES ON THE ODOMETER. AN ELECTRICAL WIRING RECALL REGARDING HEADLIGHTS AND THE HOOD WAS PERFORMED ON THE PASSAT. THE INCIDENT OCCURRED WITHIN AN HOUR OF LEAVING THE DEALER AND AFTER DRIVING ABOUT 40 MILES FROM THE DEALER. MY WIFE WAS DRIVING AND HER SISTER WAS IN THE FRONT PASSENGER SEAT. IT WAS RAINING HARD ENOUGH THAT IT WAS DIFFICULT TO SEE THE HIGHWAY LANE MARKINGS AND MY WIFE WAS CONCENTRATING ON FOLLOWING THE CAR LIGHTS IN FRONT OF HER. THE VEHICLE WAS IN THE SECOND LANE FROM THE RIGHT OF A FOUR LANE HIGHWAY. THEN, WITHOUT ANY WARNING FROM DASHBOARD LIGHTS OR SOUNDS, THE WINDSHIELD WIPERS STOPPED, THE DASHBOARD LIGHTS WENT DARK, AND THE HEADLIGHTS WENT OUT. MY WIFE'S SISTER SAW THE CAR CLOCK DIALS SPIN AROUND SEVERAL TIMES AND THEN STOP AT 9:00. ALL POWER WAS OUT IN THE PASSAT. THE VEHICLE WAS MOVING DOWN FOUR LANES OF HIGHWAY WITHOUT POWER. AS THE PASSAT SLOWED DOWN, MY WIFE KEPT THE CAR POINTED STRAIGHT AHEAD. IT IS HARD TO DETERMINE IF THE STEERING WHEEL WAS LOCKED BECAUSE MY WIFE WASN'T TRYING TO MOVE THE STEERING WHEEL VERY MUCH. AS THE VEHICLE APPROACHED A HIGHWAY EXIT, THE HIGHWAY LANES BEGAN TO DIVERGE AS THE RIGHT LANE EXITED THE HIGHWAY, THE SECOND LANE FROM THE RIGHT SLIT WITH AN OPTION TO EXIT TO THE RIGHT OR REMAIN ON THE HIGHWAY, AND THE TWO LEFT LANES REMAINED ON THE HIGHWAY. BY MAINTAINING A STRAIGHT TRAJECTORY, MY WIFE MANEUVERED THE PASSAT INTO THE MEDIAN SEPARATING THE HIGHWAY FROM THE OFF-RAMP. THE PASSAT ROLLED TO A STOP, DEAD IN THE MEDIAN. WHILE NO OTHER POWER WAS AVAILABLE IN THE PASSAT, THE HAZARD FLASHING LIGHTS WERE FUNCTIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607010June 30, 2014
ELECTRICAL SYSTEM, SEAT BELTS, AIR BAGS
ON 4/92014 THE AIR-BAG WARNING LIGHT CAME ON WHEN I STARTED THE CAR. MANUAL STATES THAT THIS INDICATES THE AIR BAGS MAY NOT DEPLOY WHEN THEY SHOULD BUT THAT THEY MIGHT DEPLOY RANDOMLY WHILE THE CAR WAS DRIVEN.I TOOK THE CAR TO OPEN ROAD VW IN MANHATTAN A VW DEALERSHIP & SERVICE FACILITY WHERE THEY FOUND "FAULT 2513" FOR SEATBELT SENSOR AND REPLACED IT UNDER THE CERTIFIED PRE-OWNED WARRANTY WITH WHICH THE CAR WAS SOLD. OPEN ROAD VW STATED THAT THIS REPAIR WAS COVERED UNDER THEIR 1 YEAR WARRANTY ON PARTS & LABOR AS WELL AS VW'S CPO WARRANTY. ON 5/14/2014 (MILEAGE 25,280), THE AIRBAG WARNING LIGHT CAME ON AGAIN. AGAIN I TOOK IT TO OPEN ROAD VW. THEY FOUND A FAULT FOR THE PASSENGER'S SEAT BELT FORCE RECOGNITION SENSOR G453. FOUND DEFECTIVE BUCKLE AND REPLACED IT.THIS REPAIR WAS COVERED ONLY BY VW'S CPO WARRANTY AS, THE SERVICE REP SAID IT INVOLVED A DIFFERENT PART THAN THE FIRST REPAIR AND WAS THEREFORE NOT COVERED BY THE PARTS & LABOR WARRANTY PROVIDED BY THE DEALER. ON 6/23/2014, AIRBAG WARNING LIGHT CAME ON AGAIN. FOUND 1 FAULT N200 FOR RESISTANCE TOO LOW, REPLACED CONNECTORS FOR BOTH FRONT SEATS., CHARGED $50.00 DEDUCTIBLE AS, AGAIN, THIS WAS A DIFFERENT REPAIR THAN THE LAST. I CONTACTED VW OF AMERICA'S CUSTOMER CARE AND THEY SAID I WOULD HEAR FROM A SUPERVISOR. THE SUPERVISOR E-MAILED THAT SHE WOULD CALL ME TODAY, JUNE 30, BUT I HAVE RECEIVED NO CALL. ON 6/28/2014 AIRBAG WARNING LIGHT CAME ON AGAIN AT 10:PM COULD NOT TAKE IT THE DEALERSHIP ON SUNDAY BECAUSE IT IS CLOSED, BUT WROTE TO THE SUPERVISOR ON SUNDAY. CALLED VW CUSTOMER CARE THIS MORNING. SAID SUPERVISOR WOULD CALL ME, BUT ALSO THAT MY CPO WARRANTY HAD EXPIRED AT MIDNIGHT JUNE 29, 2014. AS THIS IS AN ONGOING PROBLEM THAT BEGAN IN APRIL I EXPECT IT TO BE COVERED. IT SEEMS POSSIBLE THAT THIS RECURRENT ISSUE WITH THE AIRBAG WARNING LIGHT MAY INDICATE A POTENTIAL DANGER TO ME AND OTHER OWNERS OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605918June 25, 2014
FUEL SYSTEM, GASOLINE
THAT THE CONNECTION AT THE FUEL TANK IS DAMAGED CAUSES THE FUEL LEAK. THIS IS RELATED TO THE OLD RECALL: NHTSA CAMPAIGN ID NUMBER :08V156000 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605626June 24, 2014
ENGINE
VEHICLE LOST POWER WHILE ON THE HIGHWAY IN BUSY TRAFFIC. GLOW PLUG LIGHT BEGAN FLASHING (IT'S A TDI) AND I HEARD A CLICKING NOISE. I PULLED OVER AND THE VEHICLE WAS IMMEDIATELY ENGULFED IN SMOKE. I WAITED ON THE SHOULDER OVER AN HOUR FOR A TOW WITH CONTINUED BUSY 60+ MPH TRAFFIC. VEHICLE WAS TOWED TO THE CLOSEST DEALER. THEY'VE DIAGNOSED IT AS A TURBOCHARGER FAILURE. CLEARLY THIS SHOULDN'T HAPPEN AT ONLY 15,000 MILES BUT IT APPEARS TO BE COMMON. TURBO AND EXHAUST SYSTEM ARE BEING REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605780June 24, 2014
FUEL SYSTEM, DIESEL
WHILE DRIVING THE VEHICLE IT STALLED AND NEVER TURNED BACK ON AND THEN BEGAN TO LEAK FUEL. THIS SAME SCENARIO OCCURRED TWICE. ONCE AT 60,000 MILES AND THEN AGAIN SIX MONTHS LATER AT 77,910. THE SECOND NEARLY RESULTED IN A REAR END COLLISION. THE FIRST ISSUE WAS A FAULTY FUEL PUMP AND THE SECOND SUPPOSEDLY WAS A FAULTY FUEL LINE. BOTH WERE COVERED IN FULL BY VW AFTER INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605225June 23, 2014
ENGINE
DRIVING DOWN MAJOR RD AND GET A MESS ON DASH THAT SAYS STOP SHUT OFF OIL PRESSURE OWNERS MANUAL. HAD CAR TOWED TO VOLKSWAGEN TO DIAGNOSE PROBLEM AND THEY STATE IT'S A TURBO CHARGER EXHAUST HOSE LOOSE. THEY TELL ME CAR IS FIXED NOW AND SHOULDN'T HAVE ANYMORE PROBLEMS. PAID FOR REPAIR DROVE CAR AWAY WITHIN 59 MINS THE SAME MESS COMES ON WITH DAUGHTER IN CAR. CONTACTED VOLKSWAGEN BC I'M AFRAID TO DRIVE CAR. THEY HAVE IT TOWED NEXT MORNING AND TELL ME IT'S THE ENGINE. THEY MISDIAGNOSED CAR BC NOW ENGINE HAS STOPPED COMPLETELY. CAR SHUT DOWN ON BUSY INTERSTATE CAR HAS BEEN GIVING ME ISSUES SINCE DAY 1. NOT SAFE AT ALL! PLS HELP CONSUMERS. I READ THIS ENGINE DOES THIS A LOT. RECALLS ARE NEED!! VOLKSWAGEN KNOWS ITS A DEFECT BUT DOES NOTHING. ESPECIALLY IF WARRANTY IS OUT. LEMON AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604763June 20, 2014
ENGINE
OIL PUMP BOLT FAILURE. BOLT SIMPLY BACKED OUT CAUSING MAJOR DAMAGE AND COULD HAVE CAUSED THE ENGINE TO SEIZE. THIS IS A COMMON PROBLEM WITH THIS MODEL AND VW REFUSES TO ACKNOWLEDGE OR REMEDY THE PROBLEM. AFTER A COSTLY REPAIR IN 2011, IT APPEARS TO HAVE THE SAME PROBLEM NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604780June 20, 2014
FUEL SYSTEM, GASOLINE
I FILLED MY GAS TANK UP ON A FRIDAY AND DROVE IT HOME AND PARKED IT IN THE DRIVEWAY AND THE NEXT DAY NOTICED A FAIRLY LARGE PUDDLE OF GASOLINE UNDER MY CAR. I TOOK IT TO MY LOCAL CAR SHOP AND THEY TOLD ME THAT IT WAS THE FUEL LINE THAT WAS LEAKING AND THAT HE CALLED A VOLKSWAGEN DEALERSHIP AND THEY HAD TOLD HIM THAT THERE WAS A RECALL ON THAT EXACT PART OF THE CAR. I WAS TOLD TO CALL VOLKSWAGEN AND SEE IF THEY WOULD BE ABLE TO FIX THE ISSUE AND THEY TOLD ME THAT THE RECALL WAS ALREADY FIXED BY THE PREVIOUS OWNER OF MY CAR. IF IT WAS ALREADY FIXED THEN THE SAME PROBLEM SHOULDN'T BE HAPPENING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604804June 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES FOR AN ELECTRICAL FAILURE. THE DEALER DIAGNOSED AND REPAIRED THE VEHICLE WITH A REPAIR KIT, CONNECTOR, BUMPER, WASHER CAP, FILTER ELEMENT, REFILLED THE OIL AND REPLACED A SCREW HOWEVER, THE FAILURE RECURRED. THE CHECK OIL, CHECK ENGINE, NAVIGATION SYSTEM AND THE CHECK COOLANT SENSOR WARNING LIGHTS INTERMITTENTLY ILLUMINATED. THE CONTACT MADE MULTIPLE UNSUCCESSFUL ATTEMPTS WITH A MECHANIC TO OBTAIN A DIAGNOSIS TO DETERMINE IF THE FAILURE WAS ELECTRICAL. THE MECHANIC WAS UNABLE TO BE DETERMINE IF THE FAILURE WAS ASSOCIATED WITH A FUSE OR THE BATTERY. THE POLICE ATTEMPTED TO ASSIST THE CONTACT WITH STARTING THE VEHICLE; HOWEVER, IT WOULD NOT RESTART. A POLICE REPORT WAS FILED BECAUSE THE VEHICLE STALLED ON A MAJOR HIGHWAY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWAITING FURTHER INSPECTION AND DIAGNOSIS BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES TO NO AVAIL. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604450June 19, 2014
TIRES
I WAS DRIVING ON THE NORTHERN STATE PARKWAY GOING EAST AROUND 8 AM. THERE WAS CONSTRUCTION ALONGSIDE THE ROAD, AS WELL AS MANY POTHOLES. AS I WAS EXITING FOR THE LIE, THERE WAS A BIG POTHOLE THAT I COULD NOT AVOID. I HIT THE POTHOLE AND MY FRONT PASSENGER TIRE BLEW OUT. THE TIRE WAS COMPLETELY DESTROYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604507June 19, 2014
ENGINE
ON THE HIGHWAY GOING OVER A HILL APPARENTLY THE OIL PUMP BOLT THAT HOLDS THE SPROCKET BROKE CAUSING THE CAR TO DRIVE WITH A SIGNIFICANT LOSS OF POWER AND ROUGH IDLE. FORTUNATELY I WAS ABLE TO GET IT TO A QUALIFIED REPAIR SHOP THAT WAS ABLE TO FIX IT BEFORE IT RUINED THE ENGINE. THE REPAIR SHOP DIAGNOSED THE PROBLEM AS COMPLETELY DUE TO A FAULTY OIL PUMP BOLT. THEY SAID I WAS LUCKY THAT THE BOLT MANAGED TO STAY MORE OR LESS IN PLACE EVEN THOUGH IT WAS SNAPPED IN HALF OTHERWISE IT WOULD HAVE DESTROYED THE ENGINE. I HAVE SUPPORTING REPAIR DOCUMENTATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598831June 17, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE HESITATED WHENEVER HE ATTEMPTED TO ACCELERATE. THE CONTACT MENTIONED THAT THE FAILURE RECCURED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE OCCURRENCES WERE CONTRIBUTED TO THE WAY THAT THE VEHICLE WAS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598927June 17, 2014
ENGINE, STEERING
WHILE DRIVING THE CAR ON 2 SEPARATE OCCASIONS WENT FROM THE "ON" POSITION TO "ACCESSORY" OR IN BASIC TERMS IT SHUT OFF CAUSING A LOSS IN CONTROL OF THE VEHICLE. AFTER A FEW MINUTES I WAS ABLE TO START THE CAR AGAIN AND DRIVE IT NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598383June 15, 2014
ENGINE
STEAM CAME BLOWING OUT PROFUSELY FROM ALL HVAC VENTS WHILE DRIVING ON FREEWAY. AFTER THE STEAM, THEN CAME THE DASH WARNING TO STOP DRIVING. AFTER PULLING OVER, THE CAR WAS SHUT OFF AND BECAUSE ALL COOLANT WAS GONE, THE CAR WAS TOWED TO A REPAIR FACILITY WHO IS DETERMINING THE EXACT DAMAGE AND CAUSE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598056June 13, 2014
TIRES
I WAS DRIVING ON THE NORTHERN STATE PARKWAY GOING EAST AROUND 8 AM. THERE WAS CONSTRUCTION ALONGSIDE THE ROAD, AS WELL AS MANY POTHOLES. AS I WAS EXITING FOR THE LIE, THERE WAS A BIG POTHOLE THAT I COULD NOT AVOID. I HIT THE POTHOLE AND MY FRONT PASSENGER TIRE BLEW OUT. THE TIRE WAS COMPLETELY DESTROYED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597963June 12, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, ELECTRICAL SYSTEM
CAR BEEPS AND DISPLAYS THE ABS LIGHT AND THE BRAKE LIGHT. AT FIRST THEY APPEAR AND THEN DISAPPEAR. ON 6/12/2014 THE ABS IS ON EACH TIME I START THE VEHICLE PLUS THE BRAKE LIGHT FLASHES THROUGHOUT THE DURATION OF THE DRIVE. ON TWO OCCURRENCES THE TRACTION CONTROL OFF LIGHT CAME ON AND REMAINED ON. THE FEAR IS THAT I HAVE LOST ABS AND TRACTION CONTROL, AND ALSO THAT THE E-BRAKE OR BRAKES WILL ENGAGE WHILE IN MOTION. MULTIPLE OCCURRENCES OF THIS HAVE OCCURRED IN VW PASSAT FORUMS AND MOST SUGGEST TAKING OUT THE ABS MODULE AND HAVING IT REFURBISHED DUE TO A HAIR SENSOR THAT GOES FAULTY ON THE PASSAT. MANY REQUESTS HAVE BEEN MADE TO HAVE THIS PART RECALLED AND FIXED, I AM ADDING MY REQUEST TO THE OTHER PARTIES INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597545June 11, 2014
SERVICE BRAKES
ABS BRAKE LIGHT COMES ON AND THE BRAKE LIGHT KEEP FLASHING ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597781June 11, 2014
EXTERIOR LIGHTING
THE HEAD LAMP ASSEMBLY OF THIS CAR IS CLEARLY UNSAFE. REPLACING THE CAR HEADLIGHT AND/OR HIGH BEAM BULB CAN RESULT IN LOOSENING OR BENDING THE METAL HOUSING THAT HOLDS THE BULB IN PLACE WHICH CAN RESULT IN A LOOSE BULB. A LOOSE BULB CAN BURN AND CAUSE A CAR FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597025June 9, 2014
SEATS
I STARTED THE CAR AND IMMEDIATELY TURNED ON MY DRIVER'S HEATED SEAT. WITHIN 2 MINS, SMOKE STARTED APPEARING ON MY LEFT SIDE. I REALIZED MY SEAT WAS STARTING TO CATCH FIRE, SO I QUICKLY TURNED OFF THE VEHICLE. LUCKILY, MY CLOTHES DID NOT CATCH FIRE. HOWEVER, MY HEATED SEAT BURNED A HOLE COMPLETE THROUGH THE LEATHER. THIS IS A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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