Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10870378May 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870388May 23, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNED A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DOORS WOULD NOT BE SECURED UNLESS THE VEHICLE WAS IN PARK. THE FAILURE OCCURRED RANDOMLY. ALSO, THE GEARS RANDOMLY SHIFTED OUT OF PARK WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. WHILE PARKED AND UNATTENDED, THE VEHICLE RANDOMLY ROLLED IN REVERSE AT A HIGH RATE OF SPEED AND CRASHED INTO A HOUSE DOWN THE STREET. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE INSPECTED BY THE INSURANCE COMPANY AND THE MANUFACTURER. THE CONTACT WAS WAITING ON INFORMATION FROM A REPAIR SHOP OR THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 07/27/16*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10869973May 20, 2016
AIR BAGS
TAKATA RECALL - I BOUGHT THIS VEHICLE FOR SAFETY AND I'M VERY DISAPPOINTED THAT THERE IS NO FIX OR ETA ON ONE AT THIS TIME. THIS IS A BREACH OF CONTRACT AND I DON'T FEEL SAFE DRIVING THIS VEHICLE ANYMORE. A LOANER PROGRAM, AT THE VERY LEAST, SHOULD BE IN PLACE. THIS IS APPALLING THAT NO MIND IS PAID TO THE SAFETY OF OWNERS AND VW JUST EXPECTS US TO JUST SIT BACK AND WAIT FOR "ANOTHER LETTER" BUT DRIVERS CAN DIE IF THE AIRBAG DEPLOYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870071May 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870125May 20, 2016
AIR BAGS
TAKATA RECALL (NHTSA:16V078) RECEIVED LETTER DATED APRIL 2016 ON THE RECALL WHICH STATED MAY RESULT IN SERIOUS INJURY OR DEATH O VEHICLE OCCUPANT. GIVING THIS SERIOUS CONSEQUENCES I CONTACTED VW TO REQUEST FOR AVAILABLE OPTION, 1.REPAIR DATE-NOT ABLE TO PROVIDE AS NO PARTS AVAILABLE 2. RETURN THE CAR BACK (WITH PAST ISSUES) - DENIED BY VW AS THEY STATED NATIONAL HWY TRAFFIC SAFETY DID NOT RECOMMEND TO TAKE THE PERSON OUT OF THE CAR. 3.LOANER CAR - DENIED AS NO SUCH POLICY EXIST CURRENTLY WITH VW. GIVEN THE SERIOUS HAZARD WHICH THE REASON THE RECALL WAS DONE WHICH DEEM DANGEROUS TO THE PASSENGER HOW CAN THE CAR IS ALLOWED TO BE DRIVEN FURTHER MORE WITH FAMILY/KIDS ONBOARD. CAN NHTSA OR VW GUARANTEE THAT THEY WONT BE ANY ACCIDENT OR DEATH CAUSED BY THE AIRBAG TILL THE REPAIR IS DONE? SINCE WE GET THE LETTER ME AND MY WIFE ARE WORRIED AND GETTING PANIC UNNECESSARILY THINKING IN WHAT CONDITION WILL THE AIRBAG WILL BE OUT ,BURST AND INJURE US. PREVIOUS COMPLAINS FOR THE SAME CAR 1. 08/17/2013 - I). VIBRATING SOUND FROM DASH, II) POP SOUND FROM FRONT LEFT SIDE III) ABNORMAL SOUND FROM AIR-COND/VENT IV) CLICK SOUND WHEN DRIVING IN FREEWAY SOLUTION/REPAIR - FOR I) OVERHEAD CONSOLE WAS REPLACED AND FOR OTHERS THE FEEDBACK WAS "OPERATES AS DESIGNED". ALSO ADDITIONAL MULTICHECKS DONE. ALL THIS ARE DOCUMENTED AND ATTACHED. 2. 09/17/2013 - I) MILDDEW SMELL FROM A/C II) POP SOUND FROM FRONT LEFT SIDE III) RATTLE NOISE FROM DASH SOLUTION/REPAIR I) RUN AIR-COND CLEAN VENT CLEANING SOLUTION AND REPLACED POLLEN FILTER II) REPLACED RIGHT FRONT WHEEL BEARING & REPLACED RIGHT FRONT STRUT III) INSTALLED FELT TAPE ON ALL OF THE CLIPS AND CONTACT POINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865743May 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865757May 19, 2016
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEATER STOPPED AND THE WINDOWS FOGGED UP. THE CONTACT CONTINUED DRIVING AND THE HEATER STARTED NORMALLY AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY TIME THE HEATER WAS ACTIVATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865772May 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10869926May 19, 2016
ENGINE
2016 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO ATTEMPTS TO ACCELERATE IN TRAFFIC CAUSES VEHICLE TO PAUSE, FOLLOWED BY EXTREME SURGE OF POWER (THE TURBO PAUSE). *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865850May 19, 2016
POWER TRAIN
AS MY SON GOT ON THE HIGHWAY THE TRANSMISSION FELT LIKE IT WAS SLIPPING AND JERKING TO THEN CATCH BACK UP TO THE ORIGINAL SPEED I WAS GOING. WHEN HE PUT HIS FOOT ON THE GAS PEDAL THE CAR WOULD STRUGGLE TO GO, 5 SECONDS LATER IT WOULD GET UP TO SPEED BUT THEN SLOW BACK DOWN. AT A STOPLIGHT THE CAR WOULD SHAKE ROUGHLY AND IDLE REALLY HIGH, THEN HE SAW THE FRONT OF THE HOOD START TO SMOKE AND I REALIZED THERE WAS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865904May 19, 2016
AIR BAGS
TAKATA RECALL I FIND IT DEEPLY CONCERNING THAT VOLKSWAGEN WANTS ME TO DRIVE AROUND IN A LEASED VEHICLE THAT THEY FIND SO UNSAFE, THEY REFUSE TO EVEN SELL THIS VEHICLE. I RECEIVED A LETTER INFORMING ME THAT SHOULD I BE INVOLVED IN AN ACCIDENT, THE MOST IMPORTANT SAFETY ASPECT OF THE CAR COULD ESSENTIALLY ACT AS A BOMB, BLOWING SHRAPNEL IN MY FACE. WITH NO CURRENT REPAIR SOLUTION AVAILABLE, VOLKSWAGEN REFUSES TO PROVIDE ANY ALTERNATIVE PLANS TO MANAGE THIS SITUATION IN THE MEANTIME. MOST OTHER MANUFACTURERS HAVE BEEN PROACTIVE IN PREVENTING FURTHER INJURIES AND DEATHS TO THEIR CUSTOMERS BY PROVIDING ALTERNATE SOLUTIONS. LEFT WITH NO OTHER OPTIONS, I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE MY VEHICLE AND PUT MY LIFE AT RISK DUE TO VOLKSWAGEN'S NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865578May 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865711May 18, 2016
AIR BAGS
I RECEIVED A TAKATA SII DRIVER FRONTAL AIRBAG RECALL NOTICE INDICATING THE THE DRIVER AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHICH MAY RESULT IN SERIOUS INJURY OR DEATH. VWOA DOES NOT HAVE A SOLUTION OR A REPLACEMENT PART FOR AFFECTED CARS. I CONTACTED MY LOCAL DEALERSHIP (SANTA BARBARA VW) AND SPOKE TO THE SERVICE MANAGER, STEVE ROSS ABOUT PROVIDING A LOANER VEHICLE FREE OF CHARGE UNTIL THE RECALL WAS RESOLVED. THE SERVICE MANAGER REFUSED TO PROVIDE ME A LOANER AND TOLD ME TO CALL VW CUSTOMER SERVICE. I SPOKE TO EUGENE (5/18/16) @ VW CUSTOMER SERVICE REQUESTING A COMPLIMENTARY LOANER (HONDA IS PROVIDING COMPLIMENTARY LOANERS) AND HE WAS NOT ABLE TO ASSIST ME. WHEN I ASKED TO PROVIDE EVIDENCE TO SUPPORT THAT THE RECALLED TAKATA AIRBAG IN MY 2014 VW PASSAT WAS SAFE EUGENE AT CUSTOMER CARE WAS NOT ABLE TO CONFIRM (ASKED HIM REPEATEDLY) THAT THE RECALLED AIRBAG IN MY VEHICLE WAS SAFE EVEN AFTER I RECITED LINE BY LINE, THAT THE RECALL LETTER INDICATES THAT THE TAKATA AIRBAG REPRESENTS A SAFETY HAZARD. I RESPECTFULLY REQUEST THAT MY LOCAL DEALER PROVIDE ME WITH A SUITABLE LOANER UNTIL THIS ISSUE IS RECTIFIED AS IT REPRESENTS A CLEAR AND PRESENT SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865358May 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG LIGHT CONTINUOUSLY ILLUMINATED. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865381May 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK PAINS THAT REQUIRED MEDICAL TREATMENT. THE CONTACT HEARD AN ABNORMAL NOISE AFTER THE IMPACT AND A SUBSTANCE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY FOR INSPECTION. THE CONTACT'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS), BUT THE CONTACT HAD NOT YET BEEN NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10865423May 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/27/16*LJ UPDATED 08/01/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865498May 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 28,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865167May 16, 2016
AIR BAGS
TAKATA RECALL I AM FILING A COMPLAINT BASED OFF OF A RECALL NOTICE THAT I RECEIVED FROM VOLKSWAGEN. THE RECALL # IS 69M9. THE LETTER STATES THAT METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. HOWEVER, AT THIS TIME THEY ARE NOT REPAIRING THE RECALLED VEHICLES UNTIL ENOUGH REPAIR PARTS ARE PRODUCED. VOLKSWAGEN REFUSES TO PROVIDE ME IN WRITING THAT MY CAR IS "SAFE" TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864930May 14, 2016
AIR BAGS
TAKATA RECALL. I WAS NOTIFIED OF THE RECALL A COUPLE OF WEEKS AGO. I AM NOT ABLE TO DRIVE MY VEHICLE BECAUSE OF SAFETY ISSUES. LUTHER WESTSIDE VOLKSWAGEN IN ST. LOUIS PARK, MINNESOTA, WHERE I PURCHASED THE VEHICLE, CAN'T FIX THE SAFETY DEFECT 'DUE TO NO PARTS.' I ASKED THE DEALER FOR A LOANER CAR AND WAS ADVISED IT WASN'T AVAILABLE AND WAS ADVISED TO CALL VOLKSWAGEN OF AMERICA. I ALSO WILL CALL THE DEALER'S MANAGER ON MONDAY. WHEN I PURCHASED THE VW, I TRADED IN A TOYOTA BECAUSE IT HAD TAKATA RECALLS ON IT. I PURCHASED THE 2014 VW BECAUSE VW IS KNOWN FOR ITS SAFETY. I ADVISED THE VW DEALER THAT I HAD NOT DRIVEN MY TOYOTA IN OVER A YEAR BECAUSE OF AIR BAG RECALLS AND NEEDED TO GET A NEW CAR BECAUSE OF THE SAFETY RECALLS. 6 MONTHS LATER, VW ISSUED A RECALL. VW SHOULD HAVE KNOWN NOT TO USE TAKATA AIR BAGS IN A 2014 MODEL, AS IT APPEARS ISSUES HAVE BEEN ONGOING WITH TAKATA AIR BAGS FOR A GOOD 10 YEARS. THE DEALER DID NOT MENTION THAT THE SAME DEFECTIVE AIR BAGS WERE IN THE 2014 VW PASSAT. I NEED A DIFFERENT CAR WITHOUT TAKATA AIR BAGS OR A LOANER UNTIL THE PARTS ARE AVAILABLE TO FIX THE SAFETY PROBLEM. MY CAR WAS ALSO INSPECTED IN FLORIDA AND I UNDERSTAND FROM THE TOYOTA RECALL THAT VEHICLES THAT HAVE BEEN IN FLORIDA MAY HAVE PRIORITY AND I WOULD LIKE TO GET PRIORITY REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864947May 14, 2016
SERVICE BRAKES, ENGINE
WHILE BRAKING ON A HILL THE PASSAT MADE A CLUNKING SOUND AND A WRENCH SERVICE LIGHT ILLUMINATED. THE BRAKES BECOME SOFT AND DO NOT RESPOND AS QUICKLY AS BEFORE. IN ADDITION, WHEN REVERSING, THE BRAKE PEDAL WILL BECOME NON RESPONSIVE WHILE THE CALIPERS HOLD THE CAR IN PLACE. I AM UNABLE TO MOVE THE CAR UNTIL I PLACE IT BACK IN PARK AND TRY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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