Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10886236July 20, 2016
ENGINE
THE CHECK ENGINE LIGHT CAME ON 7/14/16. I BROUGHT THE CAR INTO THE DEALERSHIP ON 7/15/16 AND LEARNED THAT THE CAR'S ADBLUE HEATER HAD GONE AND WILL COST JUST OVER $1,000 TO REPLACE. THE ADBLUE HEATER HEATS THE ADBLUE TO REMOVE NO2 FOR EMISSIONS, HOWEVER VOLKSWAGEN IS CLAIMING THAT THIS IS NOT COVERED UNDER THE EMISSIONS WARRANTY. THE ADBLUE SYSTEM HAS NOT OTHER PURPOSE THAN FOR EMISSIONS AND SHOULD BE COVERED UNDER THE FEDERAL WARRANTY, AS THE EMISSIONS WOULD FALL OUTSIDE OF THE FEDERAL REGULATIONS WITHOUT THIS COMPONENT. PROPER EMISSIONS HELP TO KEEP OUR ENTIRE POPULATION SAFE AND HEALTHY FROM THE HARMFUL POLLUTANTS GENERATED BY VEHICLES. NOW THE CAR WILL NOT START BECAUSE OF THIS FALSE EMISSION SENSOR READING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884278July 20, 2016
AIR BAGS
2006 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO THE FINANCIAL IMPACT EXPERIENCE DUE TO NO SOLUTION FOR AIRBAG RECALL REPAIRS. *SMD UPDATED 07/25/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886075July 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885433July 18, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE ENGINE FAILED AND THE VEHICLE HESITATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHICH LOCATED A FAILURE CODE THAT THE ENGINE OIL CONTAINER HAD DEFECTIVE PLASTIC. THE FAILURE CAUSED THE ENGINE OIL TO SPILL ONTO THE TOP OF THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885121July 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. THE CONTACT INDICATED THAT THE US SPEC VEHICLE WAS REGISTERED IN GERMANY AT A US MILITARY BASE. AFTER CONTACTING VOLKSWAGEN, THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT BE REPAIRED BECAUSE IT WAS NOT A U.S. SPEC. THE CONTACT INDICATED THAT PREVIOUS RECALLS ON THE VEHICLE HAD BEEN SATISFIED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884981July 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884735July 14, 2016
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AWAY IN REVERSE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO PASSENGERS IN THE VEHICLE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10884823July 14, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 16V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884550July 13, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V171000 (ELECTRICAL SYSTEM) AND 16V078000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884573July 13, 2016
ENGINE
JUST UNDER 80,000 MILES ON CAR. TDI DIESEL ENGINE. HIGH PRESSURE DIESEL PUMP FAILED WITHOUT WARNING. ENGINE STALLED IMMEDIATELY. LUCKILY I WAS NOT IN HEAVY TRAFIC AT THE TIME AND WAS ABLE TO COAST TO SHOULDER OF ROAD. I WAS JUST TURNING RIGHT ONTO 4 LANE DIVIDED ROAD FROM BUSSINES PARKING LOT. ENGINE STALLED MID TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884614July 13, 2016
UNKNOWN OR OTHER
IN COLD WEATHER, THE DRIVER DOOR WOULD NOT OPEN FROM OUTSIDE OR INSIDE. ALL OTHER DOORS WORKED PROPERLY. AT INITIAL SERVICE REQUEST, PROBLEM WOULD NOT DUPLICATE ONCE CAR WAS WARM. SERVICE MANAGER SAID HE'D SEEN THIS PROBLEM PREVIOUSLY. AFTER PHONE CALLS, EMAILS, AND DIAGNOSTIC SERVICE APPOINTMENT ,VW DID REPLACE THE DOOR LATCH ASSEMBLY AT NO CHARGE. RETAIL REPLACEMENT WAS QUOTED AT $500. CONCERN IS OF UTMOST IMPORTANCE BECAUSE POTENTIAL EXISTED THAT I COULD NOT EXIT MY CAR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884683July 13, 2016
UNKNOWN OR OTHER
I RECEIVED A RECALL LETTER WARNING OF SERIOUS INJURY OF DEATH IN APRIL 2016 AND NO ACTION HAS BEEN TAKEN 3 MONTHS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884433July 12, 2016
UNKNOWN OR OTHER
MY 2016 VOLKSWAGEN PASSET SE MODEL CAR APPLIES THE BRAKES WHILE IN MOTION ON ITS OWN. THIS HAS OCCURRED 6 TIMED OVER THE PAST 7 MONTHS. I BOUGHT THIS VEHICLE ON DECEMBER 12 2015. IT IS GETTING WORSE EACH TIME. ONE TIME IT HAPPENED AS I WAS ABOUT 100 FEET FROM A INTERSECTION. NO ONE WAS IN FRONT OF ME. I WAS THE ONLY ONE ON THE ROAD AT THE TIME. I WAS DURING THE DAY AND THEN ALL OF A SUDDEN THE BREAK APPLIED. REALLY SCARED ME. ANOTHER TIME IT HAPPENED APPROACHING RAILROAD TRACKS. THIS TIME THE BRAKES APPLIED REALLY HARD. IT WAS BAD EVERY THING FLEW AROUND THE CAR. A COUPLE OF TIMES I HEARD A BEEPING NOISE. LIKE A WARNING BEEP. THERE IS A ILLUMINATED CAR ON A CURVY RAD ON THE DASH WHEN THIS HAPPENS. THIS IS A VERY DANGEROUS CAR. I AM AFRAID THIS WILL HAPPEN WHEN I AM DRIVING AT HIGH RATES OF SPEED. I HAVE CONTACTED VW ABOUT THIS ISSUE AND THEY DO NOT SEEM VERY CONCERNED. I AM SHOCKED AT THERE OUTCOME. IT HAS BEEN IN THE SHOP FOR 3 WEEKS NOW. I TOOK IT IN ON JUNE 22 2016. THEY WANT ME TO PICK UP ON JULY 12 2016. IT HAS BEEN THERE 3 WEEKS. I AM VERY AFRAID OF THE VEHICLE PLEASE HELP ME WITH THIS ISSUE. LIKE I SAID EARLIER IN THIS NOTE. IT HAS HAPPENED 6 TIMES AND WILL CONTINUE TO HAPPEN. VW TOLD ME THAT IT WILL CONTINUE TO HAPPEN. PLEASE MAKE THEM RECALL THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10884096July 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884091July 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884161July 11, 2016
AIR BAGS
TAKATA RECALL - AIRBAG LIGHT IS ON - I HAVE 2 AIRBAG ISSUES AND HAVE ASKED VW TO ASSIST WITH RENTAL CAR AS LONG AS THEY CANNOT REMEDY A NEW TAKATA AIR BAG, AND DEALER INFORMS IT WILL BE MONTHS. CONTACTED THE DEALER AND VW AMERICA SEVERAL TIMES FOR ASSISTANCE FOR TEMPORARY CAR REPLACEMENT IF THEY CANNOT FIX THE TAKATA AIRBAG, VW AMERICA CALL CENTER DOES NOT HELP AND THEIR SERVICE CENTER IS SNEAKY TO RING MY CELL NO AND LEAVE NO MESSAGE TO DOCUMENT A RECORD OF CUST SERVIC- WITH NO SOLUTION. YET DEALER DID SAY ANOTHER CUSTOMER ASKED FOR RE-IMBURSEMENTS OF RENTAL CAR AND NOW VW REFUSES TO WORK WITH CUSTOMERS WHO HAVE RENTED CARS, THE PROBLEM HAS LEFT ME OUT OF POCKET FOR HUNDRED OF DOLLARS. ACCORDING TO VW AMERICA THEY DO NOT HAVE A PROGRAM ' THAT IS THEIR DECISION NOT TO HELP CUSTOMERS MANUFACTURE NEEDS TO PROVIDE. THIS IS COMPLETE NEGLIGENCE ON BEHALF OF VW AMERICA. HONDA IS COVERING THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884170July 11, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING HOME (APPROX 50 MILE TRIP) I HEARD A LOUD SCREECHING NOISE FROM THE ENGINE AREA. I WAS TRAVELING ON A HIGHWAY AT ABOUT 60MPG. I PULLED OVER, TURNED OFF THE CAR AND SAW SMOKE AND SMELLED BURNING FROM UNDER THE HOOD. I OPENED THE HOOD AND SMOKE BILLOWED OUT OF THE BACK OF THE ENGINE BAY. I LOOKED UNDER THE CAR TO SEE IF IT WAS LEAKING ANYTHING AND FOUND A LARGE AMOUNT OF WHAT SEEMED TO BE OIL DRIPPING FROM THE CAR. I THEN NOTICED A TRAIL OF OIL FROM BEFORE I STOPPED THE CAR. I LEFT THE CAR IN PLACE FOR A TOW TO NOT DAMAGE THE VEHICLE ANYMORE THAN IT ALREADY WAS. IT WAS TOWED TO THE VW DEALERSHIP IN TOWN WHERE THEY DIAGNOSED THE PROBLEM IS THAT THE PCV VALVE STOPPED WORKING CORRECTLY, WHICH CAUSED THE REAR MAIN SEAL TO FAIL AND BECOME COMPLETELY DESTROYED. THEY SAID THAT THE ENTIRE ENGINE NEEDS TO BE TAKEN OUT TO REPLACE THE SEAL AND IS GOING TO COST $1700. VEHICLE DID NOT HAVE ANY INDICATION OF PROBLEMS BEFORE THE SCREECHING NOISE AND DID NOT HAVE ANY CHECK ENGINE LIGHT COME ON DURING THE PROBLEM. VEHICLE HAS JUST OVER 100,000 MILES AND VW OF AMERICA DENIED TO HELP OUT IN ANYWAY WHEN CONTACTING CUSTOMER SERVICE. ANOTHER INCIDENT WITH EXACT SAME ISSUE WAS FOUND WHEN I LOOKED AT OPEN CLAIMS ON NHTSA AND MANY OTHER CLAIMS ARE EASILY FOUND WITH A SIMPLE GOOGLE SEARCH. I HAVE HAD ALL MAINTENANCE PERFORMED ON TIME AND AT VW DEALERSHIPS AND WAS NEVER ADVISED TO GET THE PCV REPLACED AS NORMAL MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883506July 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883636July 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883689July 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat