Toyota Sienna Complaints

9,048 consumer complaints on file.

#10253305December 30, 2008
STRUCTURE:BODY
MY 2005 TOYOTA SIENNA'S REAR DOOR LIFTGATE STRUT WAS FAILED AND IT'S NOT OPEN THE REAR GATE FULLY AND DOOR CLOSE UNEXPECTEDLY. THIS CAUSE SOME MINOR INJURIES FOR MY FAMILY MEMBERS INCLUDING MY 3YRS OLD SON I WENT TO DEALER TO REPORT THIS PROBLEM BUT THE DEALER HAS NO IDEA ABOUT ANY RECALL OR TSB INFORMATION FOR THIS. THE DEALER JUST SUGGESTED ME OVER $500 TO REPLACE THE STRUT. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10253315December 30, 2008
STRUCTURE:BODY
WE HAVE HAD SEVERAL DOOR PROBLEMS WITH OUR 2005 SIENNA XLE LIMITED (LESS THAN 30,000 MILES). SLIDING DOORS ROUTINELY FREEZE SHUT. HAVE TO CLIMB THROUGH FRONT DOORS. SLIDERS HAVE ALSO FROZEN OPEN SLIGHTLY--FORCING US TO DRIVE WITH DOORS UNLOCKED & AJAR WITH OUR CHILDREN IN THE CAR. NOW THE AUTOMATIC PASSENGER SLIDING DOOR NO LONGER FUNCTIONS. THIS IS A COMMON KNOWN ISSUE--CABLE SNAPS. COST IS ESTIMATED AT $1800. OUR CHILDREN NOW USE THE DRIVER SIDE SLIDING DOOR WHICH IS TYPICALLY STREET SIDE & EXTREMELY UNSAFE. OR THEY CLIMB IN THROUGH FRONT. CAN'T CLIMB IN THROUGH BACK BECAUSE REAR LIFTGATE CLOSES AT WILL. REAR LIFTGATE WAS REPLACED PRIOR TO RECALL & NOW NEEDS REPAIR AGAIN. SLAMS DOWN WITHOUT WARNING--USUALLY HITTING US IN THE HEAD OR BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253055December 29, 2008
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA POWER DOOR IS INOPERABLE. THERE WAS A TSB EL004-04 ISSUED STATING A PROBLEM EXISTED, YET WE WERE NOT CONTACTED WHILE THE VAN WAS STILL UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253121December 29, 2008
STRUCTURE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WERE SEVERAL FAILURES WITH THE VEHICLE, INCLUDING THE TAILGATE. THE TAILGATE HAS BEEN REPAIRED FOUR TIMES. THE FAILURE ONLY OCCURS IN 32 DEGREE WEATHER OR BELOW. WHEN OPENED, THE TAILGATE STARTS CLOSING AUTOMATICALLY AND WITHOUT WARNING. THE CONTACT HAS STRUCK HIS HEAD SEVERAL TIMES. DURING THE MOST RECENT FAILURE, HIS SHOULDER GOT STUCK AND POPPED DUE TO THE TAILGATE CLOSING AUTOMATICALLY. HE STATED THAT THIS WAS A SAFETY ISSUE BECAUSE INDIVIDUALS COULD GET CLOSED IN BY THE TAILGATE. THE FAILURE PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10253144December 29, 2008
EXTERIOR LIGHTING
2004 TOYOTA SIENNA, PASSENGER SIDE HEADLIGHT FILLS WITH CONDENSATION MAKING THE HEADLIGHT DIM AND REDUCING VISIBILITY FOR NIGHT-TIME DRIVING, ALSO CAUSING LIGHTBULBS TO FAIL INTERMITTENTLY. TOOK VAN TO DEALER TODAY. THEY QUOTED $445 TO FIX IT. CAME HOME AND FOUND OTHER PEOPLE COMPLAINED OF THE SAME PROBLEM ON THEIR 2004 SIENNA, ALSO ON THE PASSENGER SIDE ONLY. THIS SUGGESTS A DEFECT SINCE IT IS ALWAYS ON THE SAME SIDE OF THE VEHICLE. OTHER OWNERS ALSO REPORTED IMPAIRED NIGHT DRIVING VISIBILITY BECAUSE THE HEADLIGHT IS FOGGED OVER WITH CONDENSATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252953December 28, 2008
LATCHES/LOCKS/LINKAGES
BOUGHT A CERTIFIED USED 2002 TOYOTA SIENNA XLE FROM A TOYOTA DEALERSHIP IN JULY 2007. WHILE INSPECTING IT, THE DRIVER'S SIDE SLIDING DOOR WAS ACTING UP. THEY TRIED TO FIX IT A COUPLE OF TIMES THEN VERBALLY ASKED ME TO BRING IT BACK WHEN THEY HAD THE RIGHT PARTS. 2 WEEKS LATER, I BROUGHT IT IN AT THEIR REQUEST AND THEY 'FIXED' IT. AFTER I LEFT THE SHOP I NOTICED IT WAS ACTING UP. I WAS MADE TO PAY FOR THE REPAIRS BY THE TOYOTA DEALERSHIP. THIS DOOR IS ACTING UP RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252911December 27, 2008
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I HAVE 2004 AWD SIENNA. A WEEK AGO, WHEN I STARTED THE CAR IN A FREEZING MORNING AND DROVE IN SUBDIVISION ROAD, THE SLIPPERY LIGHT AND BEEP CAME ON AND THE BRAKE ACTED HERE AND THERE ON THE WHEELS. AT THE VERY BEGINNING, I THOUGHT THE ROAD WAS SLIPPERY. BUT IT WAS NOT THE CASE. THERE WAS NO WAY MY VAN WAS SKIDDING ALL THE TIME. I WAS ONLY DRIVING AT 10 MPH. THEN I REALIZED THE VSC WAS WRONGLY ACTIVATED. WHENEVER I GET TO MORE THAN 10MPH, VSC GOT ACTIVATED AND BROKE THE SPEED DOWN TO 5 MPH. I COULD ONLY DRIVE AT 5MPH WITHOUT GETTING VSC ACTIVATED. THEN I REALIZED I COULD NOT DRIVE THIS VAN ON THE ROAD. I PARKED IT BACK IN GARAGE. THE NEXT DAY, MY WIFE DROVE IT OUT OF THE GARAGE AND GOT THE SAME SYMPTOM. WE PUT THE VAN BACK TO GARAGE FOR ANOTHER 3 DAYS BEFORE I WAS ABOUT TO CALL A TOW TRUCK TO TOW IT TO A DEALER FOR EXAMINATION. I TRIED IT AGAIN. MIRACULOUSLY, THE PROBLEM WENT AWAY. I WENT TO THE DEALER AND TALKED TO THE SERVICE ADVISER, HE SAID HE KNEW NOTHING ABOUT THE PROBLEM (RECALL ETC.) AND ASKED ME TO BRING THE VAN BACK FOR SERVICE ONCE THE PROBLEM HAPPENS AGAIN. MY VAN APPEARS TO BE WORKING CORRECTLY NOW, BUT I DARE NOT DRIVE IT FAR AWAY FROM HOME. I KNOW THE PROBLEM IS NOT GONE. IT WILL COME BACK AT THE MOST INCONVENIENT TIME. I DO NOT WANT TO BE STRANDED IN A SNOW STORM AT -30 DEGREES F THAT I CAN ONLY DRIVE AT 5MPH (THAT IS WHAT THE WEATHER IS LIKE HERE IN CHICAGO AT THIS TIME OF THE YEAR). I DO NOT WANT TO BE THOUSAND MILES AWAY FROM HOME WHEN THE PROBLEM HAPPENS AGAIN. IT WOULD BE NIGHTMARE IF VSC WRONGLY COMES ON AT HIGH WAY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252700December 24, 2008
LATCHES/LOCKS/LINKAGES
2005 SIENNA XLE MODEL. THE PASSENGER SIDE AUTOMATIC SLIDING DOOR'S LATCH DOES NOT LOCK AND WILL CLOSE ON SLIGHT INCLINE. MYSELF, MY WIFE AND ONE OF MY KIDS HAS EXPERIENCE THE DOOR CLOSE ON US UNEXPECTEDLY. THIS IS A POTENTIALLY SERIOUS SAFETY ISSUE IF THE CAR IS PARKED ON A STEEP INCLINE FACING DOWN. THE CAR HAS BEEN IN THE DEALER FOR OVER A WEEK AND SO FAR, THEY HAVE TRIED TO REPLACE THE MOTOR, THE LATCH TO NO AVAIL. I THINK THERE IS A DESIGN FLAW SOMEWHERE IN THE DOOR THAT CAUSES THIS TO HAPPEN. STRANGELY, THE PROBLEM DOES NOT EXISTS ON THE DRIVER'S SIDE SLIDING DOOR. IT'S UNKNOWN IF THE PROBLEM IS CAUSED BY REPEATED USE OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252624December 23, 2008
STRUCTURE:BODY:DOOR
WELDING ISSUE WITH TOYOTA SIENNA 2004 FRONT DRIVER'S DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252642December 23, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE
2004 SIENNA POWER DOOR CABLE BREAKING CAUSING DOOR TO BE INOPERATIVE. CREATING UNSAFE CONDITIONS WITH CHILDREN AND BABY SEATS IN VEHICLE. TOYOTA STATES $1500 REPAIR. AFTER RESEARCH PROBLEM SEEMS WIDESPREAD NOT VEHICLE SPECIFIC. VEHICLE HAS 58,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252514December 22, 2008
ENGINE AND ENGINE COOLING
VEHICLE CAUGHT FIRE SPONTANEOUSLY DURING NORMAL USE. FIRE STARTED IN THE AREA OF EXHAUST MUFFLER AND QUICKLY SPREAD INTO THE CABIN. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10252536December 22, 2008
STRUCTURE
DRIVER SIDE PASSENGER AUTOMATIC DOOR CABLE WAS RUSTED AND BROKEN ON A 2004 TOYOTA SIENNA XLE. NEED TO REPLACE ENTIRE ASSEMBLY, EST. COST IS $1800-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252542December 22, 2008
LATCHES/LOCKS/LINKAGES
PASSENGER POWER SLIDING DOOR CABLE JACKETING HAS COME OFF AND CABLE IS FRAYING BADLY (UNWRAPPING) AND MAKING MUCH NOISE AND MAKING DIFFICULT FOR DOOR TO OPEN/CLOSE. I AM CONCERNED THIS WEAKENED CABLE MAY SNAP AND HIT SOMEONE (ESP MY CHILDREN) WHO USES THE DOOR FOR ENTRY/EXIT AS IT IS UNDER HIGH TENSION. DRIVER SIDE DOOR CABLE JACKETING IS ALSO BEGINNING TO COME OFF AND I AM CONCERNED IT WILL END UP DOING THE SAME THING. THE VAN WAS PURCHASED IN MARCH 2005 AND SINCE I AM PAST THREE YEARS, THE TOYOTA DEALER I ORIGINALLY TOOK IT TO SAID IT WAS NOT COVERED BY ANY WARRANTY (INCLUDING MY 7 YEAR/100K MILE EXTENDED WARRANTY) AND IT WOULD COST OVER $1700/DOOR TO FIX. THE CAR IS NOT EVEN 4 YEARS OLD AND THE BASIC SAFETY OF THE DOOR OPEN/CLOSE IS ALREADY COMPROMISED! I WAS ALSO TOLD TODAY BY ANOTHER DEALER THAT TOYOTA ISSUED A "TECHNICAL BULLETIN" ABOUT THE HINGES/MECHANISM ON 2004 VERSIONS (AND THE 2005 - AT LEAST THROUGH MY PRODUCTION DATE) SINCE THEY HAD A NUMBER OF (QUESTIONS?) ABOUT THIS ISSUE - AND IT IDENTIFIED SPECIFICALLY HOW TO FIX IT. TO ME IF THIS IS OCCURRING ENOUGH TO HAVE A TECHNICAL BULLETIN, THEN TOYOTA KNOWS THEY HAVE A PROBLEM. BUT SINCE THEY DO NOT CONSIDER THIS SAFETY ORIENTED THEY NEVER RECALLED IT. IF THIS CABLE SNAPS I DO NOT SEE HOW IT COULD NOT BE A SAFETY ISSUE. IN SUMMARY IT IS HAPPENING ON BOTH DOORS (THOUGH FASTER ON THE MORE USED PASSENGER SIDE) AND TOYOTA SEEMS TO BE AWARE OF A NUMBER OF ISSUES IN THIS AREA. THE FRAYED CABLE ALSO TENDS TO SCRATCH UP THE CABLE TRAVEL AREA FOR THE RUBBER SEALING AND THE PAINT.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252558December 22, 2008
STRUCTURE:BODY:DOOR
DRIVERS SIDE PASSENGER POWER DOOR DOES NOT CLOSE WHEN THE POWER MOTOR FAILS. WE WERE UNABLE TO DRIVE THE CAR BECAUSE THE DOOR WOULD NOT CLOSE. THIS WAS VERY DANGEROUS WITH CHILDREN IN THE BACK SEAT. EVENTUALLY, WE WERE ABLE TO FORCE THE DOOR CLOSED, BUT WE CANNOT OPEN THE DOOR NOW. THIS IS VERY DANGEROUS BECAUSE WE MAY NOT BE ABLE TO GET OUT OF THE CAR QUICKLY IN AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252592December 22, 2008
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
ON BOTH OCCASIONS PRECEDING THESE EVENTS THE WEATHER WAS A CONTRIBUTING FACTOR. WHETHER CONDITIONS WERE RAIN/ICE/SNOW AND FREEZING TEMPS. ON 2 SEPARATE INCIDENTS BOTH SLIDING DOORS HAVE BECOME FROZEN SHUT. I WAS UNABLE TO OPEN EITHER DOOR . ON ONE OCCASION I HAD TO DRIVE THE VEHICLE FOR ABOUT 45 MIN WITH THE HEAT ON HIGH BEFORE I COULD OPEN THE DOORS. ALSO THE DOORS WERE NOT COMPLETELY CLOSED CAUSING THE INTERIOR LIGHTS TO GO ON AND OFF AND THE WARNING CHIME TO SOUND CONTINUALLY. WE HAVE FOUR YOUNG CHILDREN AND WILL NOT PUT THEM IN VEHICLE THROUGH THE REAR HATCH. NOT BEING ABLE TO OPEN THE DOORS IS AN UNACCEPTABLE SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252325December 20, 2008
LATCHES/LOCKS/LINKAGES
1. TRUNK DOOR LATCH BROKEN 2. PASSENGER SIDE SLIDING DOOR COULD NOT CLOSE. NEED TO CHANGE TO MANUAL MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252178December 18, 2008
STEERING
I BEGAN EXPERIENCING A STIFFNESS IN MY POWER STEERING ON 12-15-08. I CHECKED THE POWER STEERING FLUID LEVEL AND IT APPEARED TO BE LOW. I ADDED A FEW OUNCES. TWO DAYS OF DRIVING LATER AND THERE WAS NO CHANGE. I TOOK THE VAN TO THE TOYOTA DEALERSHIP TODAY, 12-18-08, AND THEY IDENTIFIED THE PROBLEM AS CORROSION TO THE FLEX JOINT OF THE INTERMEDIATE SHAFT OF THE POWER STEERING RACK AND PINION. THEY DID TELL ME THAT THE SITUATION COULD DEGRADE TO THE POINT WHERE POWER STEERING COULD FAIL. COST OF REPAIR WAS QUOTED AS $500 PLUS $70 FOR RELATED/REQUIRED FRONT-END ALIGNMENT. THE ROOT CAUSE WAS SAID TO LIKELY BE WATER ENTERING THE SEAL OF THE JOINT, CAUSING RUST TO FORM ON/AROUND THE BEARINGS. OTHER REPORTS OF ROAD SALT BEING THE CAUSE, SEEM TO SUGGEST THAT UNDER-CARRIAGE CLEANING WOULD, IN FACT, PREVENT THE CORROSION. THIS DEALERS POSITION IS THAT THE HIGH-PRESSURE SPRAYING OF THE UNDER-CARRIAGE WAS, ITSELF, CAUSING THE CORROSION TO BEGIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252197December 18, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. SHE NOTICED THAT IN COLD WEATHER CONDITIONS BOTH REAR DOORS FREEZE EVEN WITHOUT PRECIPITATION. AS A CONSEQUENCE SHE IS NOT ABLE TO OPEN THE DOORS OR CLOSE THEM ONCE THEY ARE AJAR. SHE NOTIFIED THE DEALER AND THE TECHNICIAN STATED THAT SHE WOULD HAVE TO HAVE A ROOF RAIL WEATHER STRIP APPLIED TO HER VEHICLE. A REPRESENTATIVE FOR THE MANUFACTURER STATED THAT SINCE THERE WAS NOT A RECALL THEY COULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 57,000. UPDATED 01/29/09. *LJ UPDATED 01/30/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252225December 18, 2008
UNKNOWN OR OTHER
MY TOYOTA SIENNA XLE SLIDING DOOR BROKE. IT STOP WORKING ALL OF A SUDDEN, BRING IT BACK TO DEALER BUT IT WILL COST ME ABOUT 1800 DOLLARS TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252232December 18, 2008
STRUCTURE
2004 TOYOTA SIENNA POWER SLIDING DOOR DESIGN IS DEFECTIVE. CENTER HINGE BENDS CAUSING MOTOR AND CABLE TO FAIL. DOOR WILL NOT OPEN WHICH IS A SAFETY CONCERN IN THE EVENT ON AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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