Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#11265983October 3, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 TOYOTA COROLLA MATRIX. WHILE THE VEHICLE WAS UNDERGOING AN EMISSIONS TEST, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE CONTACT SPOKE WITH EARNHARDT TOYOTA (6136 E AUTO LOOP AVE, MESA, AZ 85206, 480-807-9700) AND WAS INFORMED THAT THEY WERE WAITING TO HEAR FROM THE MANUFACTURER TO DETERMINE WHETHER THEY WOULD TAKE ACTION TO FIND A REMEDY FOR THIS POTENTIAL DEFECT. THE MANUFACTURER WAS NOT NOTIFIED DIRECTLY BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265673October 2, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V025000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GOLLING TOYOTA OF WARREN (27100 VAN DYKE AVE, WARREN, MI 48093, (586) 758-2000) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256178September 17, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V025000 (AIR BAGS). THE CONTACT CALLED PALM BEACH TOYOTA (LOCATED AT 200 SOUTH CONGRESS, WEST PALM BEACH, FL, 33406, 561-701-9306) AND WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255129September 12, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V025000 (AIR BAGS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SMART MOTORS TOYOTA (5901 ODANA RD, MADISON, WI 53719, (608) 275-7808) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THREE TIMES TO THE SAME DEALER, BUT THE PART WAS STILL NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER GAVE THE PART TO SOMEONE ELSE THE FIRST TIME. THE SECOND TIME, A USED AIR BAG PART WAS TEMPORARILY INSTALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255145September 12, 2019
AIR BAGS
JUST GOT OFF THE PHONE WITH A CHAIN AT TOYOTA (18003314331) HE SAID THERE IS NO REMEDY FOR THAT TYPE OF VEHICLE. PASSENGER AIR BAG. NO TIME FRAME EITHER FOR WHEN I CAN GET MY PART. HE IS SORRY. REALLY. I NEED A CAR. HE WOULD NOT LEASE ME A CAR EITHER FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253456September 5, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2006 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE VEHICLE WAS TAKEN TO TOYOTA OF NATCHEZ (601-446-5588, LOCATED AT 335 U S 61 BUSINESS, NATCHEZ, MS 39120) WHERE THE AIR BAG WAS REPLACED IN 2017 AND AGAIN IN 2018 AND NOW 2019 TOYOTA SAYS IT NEEDS TO BE REPLACED AGAIN BUT NO AIR BAG EXISTS. AFTERWARDS, THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED WHILE DRIVING AT ANY SPEED AND ALSO AS SOON AS THE VEHICLE WAS STARTED. THE CONTACT CALLED THE SAME DEALER BACK AND WAS INFORMED TO BRING THE VEHICLE TO THEIR FACILITY FOR DIAGNOSTIC TESTING. THE DEALER INFORMED THE CONTACT THAT THE PART MAY NOT BE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243907August 14, 2019
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243435August 13, 2019
VEHICLE SPEED CONTROL
TRANSMISSION: MY 2011 TOYOTA MATRIX JERKS AND ACCELERATES SUDDENLY WITH A REVVING NOISE AND MAKING CHOKING SOUNDS LIKE GEARS SHIFTING IN A MANUAL TRANSMISSION CAR. THIS HAPPENS EACH TIME I SLOW DOWN TO MAKE A TURN (LEFT OR RIGHT) OR MERGE INTO THE FREEWAY, WHEN I SLOW DOWN AT A TRAFFIC LIGHT AND TRIES TO TAKE OFF AS THE LIGHT TURNS GREEN, AND WHEN I SLOW DOWN AND TRY CHANGING LANE TO PASS ANOTHER VEHICLE. I HAVE HAD TO PRESS HARD ON THE BREAKS TO AVOID HITTING ANOTHER VEHICLE IN FRONT OF ME. THIS HAS BEEN GOING ON SINCE I STARTED DRIVING THE CAR AFTER TAKING OVER FROM MY DAUGHTER ONE AND A HALF YEARS AGO. THANKS YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229154July 3, 2019
UNKNOWN OR OTHER
THE GLASS SUNROOF ON MY VEHICLE SHATTERED. THE IS NO EVIDENCE OF IMPACT INSIDE OR OUTSIDE. I HAD NOT USED THE CAR FOR ABOUT A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209897May 24, 2019
SERVICE BRAKES, STEERING
I EXPERIENCED A NEAR DEATH EPISODE LAST MONTH WHILE DRIVING ON THE HIGHWAY. I WAS GOING AT THE FLOW OF TRAFFIC IN MARIN COUNTY IN THE INNER MOST LANE IN THE EARLY MORNING. SUDDENLY, MY STEERING COMPLETELY LOST CONTROL AND DID NOT FUNCTION. IT WOULD NOT STAY IN MY LANE AND KEPT ERRATICALLY MOVED AND SWERVED INTO THE NEXT LANE THEN BACK AND FORTH BEFORE MAKING MULTIPLE 360 SPINS BEFORE HITTING THE GUARD RAIL ALL THE WAY ACROSS THE HIGHWAY. MY CAR BRAKES WASN'T RESPONDING WHEN I BRAKED DURING THIS HORRENDOUS TRAUMA. THANK GOD NOBODY HIT ME DURING THIS CRAZY CAR WENT OUT OF CONTROL. RECENTLY, I DECIDED TO GOOGLE TO SEE IF OTHER 2006 MATRIX HAD THE SAME SITUATION AND WAS STUNNED TO FIND THAT THERE ARE DRIVERS WITH THE SAME CAR MODELS WHO EXPERIENCED THE SAME THING ! I WAS EVEN MORE STUNNED TO FIND OUT ABOUT THE 2010 MATRIX THAT WERE IN CLASS ACTION SUITS. I AM INFURIATED AND DISGUSTED AT THE MANUFACTURER FOR NOT RECALLIGN THE VEHICLES!! THEY ONLY RECALLED THE 2010 AND BEYOND. WHAT ABOUT THE OLDER MODELS>??? I ALMOST DIED IN THAT ACCIDENT. THE COMPANY SHOULD BE ASHAMED OF THEMSLVES
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11208664May 20, 2019
ELECTRICAL SYSTEM, ENGINE
STOPPED AT A STOP LIGHT AFTER COMING OFF OF A HIGHWAY EXIT, AND CAR STALLED. BATTERY LIGHT CAME ON. RESTARTED IGNITION AND CAR WORKED FINE FOR A FEW MILES. STALLED AGAIN AFTER COMING TO A COMPLETE STOP AT A STOP SIGN. STRONGLY BELIEVE ECM IS FAULTY. COULD BE CONNECTED TO TOYOTA RECALL 10V384000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195934April 12, 2019
SERVICE BRAKES, POWER TRAIN, WHEELS
NUMEROUS TIMES WHILE DRIVING, REGARDLESS OF SPEED (SOMETIMES ON THE HIGHWAY AT 75 MPH, OTHERS WHEN PULLING OUT FROM A STOP TO CROSS A BUSY INTERSECTION), THE VEHICLE SEIZES AND I LOSE CONTROL OF ALL ACCELERATION AND BRAKING MECHANISMS, WHILE THE ENGINE REVS AND THE CAR SLOWS TO ALMOST TOTAL STOP, WITH MY ONLY HOPE OF SWERVING INTO A DITCH TO AVOID BEING REAR ENDED BY THE CARS AND MASSIVE MAC TRUCKS BEHIND MY VEHICLE, IMPOSSIBLE TO AVOID COLLIDING ON THE NARROW STEEP RURAL ROADS. IN THE COURSE OF ONE MILE, TODAY SPECIFICALLY, THE VEHICLE CONVULSED AND SEIZED FOUR SEPARATE OCCASIONS, WHERE I COULD ONLY TURN MY BLINKER ON AND HOPE PEOPLE COULD GO AROUND ME. I LONG CONSIDERED THIS ISSUE RELATED TO SLIPPERY ROAD CONDITIONS, BECAUSE THAT'S WHAT IT FEELS LIKE, THOUGH EXPERIENCING THE TERROR OF LOSING COMPLETE CONTROL ON A HOT SUNNY, DRY DAY LAST SUMMER PUT THE SEVERITY OF THIS ISSUE INTO PERSPECTIVE- THE DRIVER NEEDS TO BE IN CONTROL OF THE VEHICLE AND THE FULL OPERATOR OF EVERY FUNCTION TO PREVENT THE VEHICLE FROM BECOMING A DEADLY WEAPON. THIS VEHICLE INHIBITS MY ABILITY TO PREVENT HARM. IN TRYING TO DIAGNOSE THIS ISSUE, I HAVE SPENT TENS OF THOUSANDS OF DOLLARS, AND THE VEHICLE STILL REMAINS UNSAFE. ON 4/9/18, I SPENT $2,065.29 TO REPLACE WHEEL BEARINGS FOR THE SECOND TIME IN UNDER A YEAR AND A HALF, AS WELL AS SERVICED THE EMERGENCY BREAK, PURCHASED NEW TIRES YET AGAIN, AND REBUILT THE ENTIRE TRANSMISSION. BACK ON 11/20/17, THE VEHICLE RECEIVED BRAND NEW LF WHEEL BEARING AND BRAND NEW SPARK PLUGS FOR $535.29 TO CURE THE POWER ISSUE, TO NO AVAIL. ONLY 8 MONTHS EARLIER ON 3/30/17, I SPENT IN EXCESS OF $1200 TO SERVICE THE STRUTS, SHOCKS, REAR BRAKES, BREAK PADS, RODARS, BRAKE CALLIPERS, AND REAR EMERGENCY BREAK, AND STILL THE ISSUE PERSISTED. THE ENGINE, WHEELS, AND BRAKES OF THIS 2007 TOYOTA MATRIX CONTINUE TO IMPEDE MY ABILITY TO KEEP THE PEOPLE ON THE ROAD SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184635March 6, 2019
AIR BAGS
I RAN INTO A LIGHT POLE IN A PARKING LOT ON JANUARY 13, 2013 IN KANSAS CITY, MISSOURI. I WAS DRIVING APPROXIMATELY 15 MPH, MAKING A TURN INTO PHARMACY PICKUP LANE BEHIND THE CVS STORE. THE DRIVER AIRBAG DEPLOYED. I SUFFERED 8 FRACTURED RIBS AND NUMEROUS LACERATIONS. I SPENT 4 DAYS IN THE HOSPITAL, AND @ 3 WEEKS IN REHAB. I LOST APPROXIMATELY 4 WEEKS OF WORK. I STILL HAVE SCARS AND NECROTIC BUMPS ON MY CHEST WALL. VEHICLE WAS A TOTAL LOSS. AS FAR AS I KNOW IT'S IN THE LANDFILL. I AM BEGGING ONLY FOR NO MORE RECALL NOTICES TO BE SENT TO ME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11180187February 14, 2019
STRUCTURE:BODY
CAR IS ROTTEN IN THE SPARE TIRE AREA, THOUGHT MINE WAS THE ONLY ONE BUT SEEN A LOT OF CARS WITH THE SAME PROBLEM. FLORIDA AREA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160634December 11, 2018
AIR BAGS
TAKATA RECALL ELMORE TOYOTA IN WESTMINSTER, CA. FLAT OUT LIED TO ME ABOUT MY AIRBAG REPLACEMENT. ELMORE TOYOTA IS USING DECEITFUL TACTICS, AND POSSIBLY, UNLAWFUL PRACTICES. I TOOK MY CAR TO ELMORE ON 08/19/2015 FOR THE TAKATA AIRBAG RECALL. AT THAT TIME, I TOLD THE SERVICE GUY TO CHECK THE MOLDING AROUND MY WINDOWS, IT'S STARTING TO COME OUT, AND NEEDS TO BE TUCKED BACK IN A FEW SPOTS. AND I ASKED HIM TO GIVE ME AN OIL CHANGE WHILE IT WAS THERE. THEY DIDN'T HAVE REPLACEMENT PARTS ON HAND, SO THEY GAVE ME A RENTAL CAR, AND TOLD ME, WHEN THE REPLACEMENT PARTS ARRIVE, THEY'LL LET ME KNOW. I CALL A COUPLE TIMES A WEEK TO CHECK ON MY CAR, NOT A SINGLE RETURNED CALL FROM ELMORE. THREE FULL MONTHS GO BY, AND I GET A VOICE MESSAGE FROM ELMORE TELLING ME THAT MY CAR WAS READY, HE SAID TO COME PICK IT UP, AND THAT THEY WON'T PAY ANYMORE DAYS ON THE RENTAL. IT'S MONDAY 11/23/15, I WASH, WAX, AND GAS UP THE RENTAL, AND TAKE IT TO ELMORE. NOBODY CAN FIND MY CAR. NOBODY CAN FIND THE GUY WHO CALLED ME ABOUT IT BEING READY FOR PICK UP. IT WASN'T IN THE COMPUTER. I WAIT, AND WAIT. 45 MINUTES LATER, A SERVICE GUY PULLS UP IN MY CAR, AND IT'S COVERED WITH BIRD CRAP, AND A (3) MONTH LAYER OF DIRT. MY CAR IS WASHED, AND WAXED, ONCE A WEEK. IT WAS IMMACULATE WHEN I TOOK IT TO ELMORE. OBVIOUSLY, MY CAR SAT OUTSIDE ON THEIR LOT FOR (3) MONTHS. I LOOK AND SEE THAT NOTHING WAS DONE WITH THE MOLDING, SO I ASK IF THE OIL WAS CHANGED, HE DIDN'T KNOW. HE SAID, "ALL I KNOW IS, THEY FIXED THE AIRBAG". I ASKED HIM FOR THE PAPERWORK ON MY CAR, THAT SHOWS WHAT WORK WAS REQUESTED, AND WHAT WORK WAS DONE. THEY SAID THEY COULDN'T FIND ANY AFTER I WAITED A OTHER 30 MIN. I WENT HOME AND IMMEDIATELY CALLED THE GUY AT ELMORE AND LEFT SEVERAL MESSAGES, AND EMAILS, EXPLAINING THAT THEY DIDN'T DO THE MOLDING, OR OIL, MY CAR WAS FILTHY, AND NO PAPERWORK. PLEASE GET IT AND CALL ME. NOTHING.*DT*DT CONSUMER STATED ISSUES WITH AIRBAG STILL NOT RESOLVED AND DEALER STILL HAS NOT CONTACTED CONSUMER.*JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133096October 3, 2018
STEERING
SUDDEN LOSS OF POWER STEERING ASSIST. I PARKED MY TOYOTA MATRIX WHICH WAS RUNNING PERFECTLY. I STAY UP TO DATE ON TUNEUPS AND OIL CHANGES AND ANY OTHER MAINTENANCE ISSUES THAT ARISE. WHEN I CAME BACK TO MY PARKED CAR I NOTICED A RED EXCLAMATION LIGHT ON WHICH TURNS OUT TO BE THE WARNING LIGHT FOR ELECTRIC POWER STEERING. WHEN I TURNED ON MY CAR I QUICKLY REALIZED THAT I HAD NO POWER STEERING ASSIST. I TOOK THE CAR TO THE MECHANICS AND THEY COULD NOT FIGURE OUT THE ISSUE. THEY REPLACED THE FUSE THINKING IT WAS A BROKEN FUSE, BUT NOTHING. THEY CALLED TOYOTA AND EVEN TOYOTA HAD NO IDEA WHAT IT WAS. AS I DID MORE RESEARCH THIS SEEMS TO BE A COMMON ISSUE WITH TOYOTA MATRIX' BASED ON SOME RESEARCH I FOUND THAT SOME THE POWER STEERING MALFUNCTIONS HAPPEN WITHIN FOUR YEARS OF A HEALTHY CARS LIFE. THIS LEADS ME TO BELIEVE THAT THERE SHOULD BE A RECALL FOR THE POWER STEERING AS THIS IS A VERY DANGEROUS MALFUNCTION. I WAS FORTUNATE ENOUGH THAT IT HAPPENED WHILE MY CAR WAS PARKED BUT IF IT HAD OCCURRED WHILE DRIVING (WHICH IVE SEEN IT HAS) IT COULDVE BEEN EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130045September 18, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE HAS STALLED SEVERAL TIMES. ALL INSTANCES THE VEHICLE STALLS WHILE DRIVING. PROBLEM IS RANDOM AND NON-REPEATABLE. I HAVE HAD THE VEHICLE STALL WHILE AT VARIOUS SPEEDS RANGING FROM 15 MPH TO 55+ MPH (ON HIGHWAYS OR EVEN LOCAL ROADS). MOST RECENT STALL WAS 09/17/2018. MAKING A RIGHT HAND TURN, VEHICLE STALLED. TURNED THE IGNITION OFF, WENT TO TURN BACK ON, STALLED AGAIN. TURNED OFF, WAITED FOR A MOMENT, STARTED THE MOTOR AND VEHICLE RAN WITHOUT ANY FURTHER ISSUES FOR THE REMAINDER OF THE DAY. IN DOING READING, I SEE THE ENGINE CONTROL MODAL HAS BEEN RECALLED FOR THE TOYOTA MATRIX UP TO AND INCLUDING 2008 MODELS. I BELIEVE THE RECALL SHOULD BE EXTENDED TO 2009 MODELS. I HAVE ALSO DONE SOME READING THAT THERE WAS OVERLAP BETWEEN PRODUCTION YEARS OF 2008/2009 WHERE PARTS WERE USED FROM THE 2008 MODELS IN THE 2009 MODELS WHICH FURTHERS MY EMPHASIS TO EXPAND THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129636September 15, 2018
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
SUDDEN ACCELLERATION, BRAKES, BATTERY, FUEL INJECTORS, SHUTTING DOWN SUDDENLY, ELECTRICAL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11122906August 28, 2018
WHEELS
A NAIL GOT STUCK IN THE TIRE WHEN THE VE HIKE WAS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121100August 20, 2018
AIR BAGS
TAKATA RECALL TOYOTA IS ONLY REPLACING MY PASSENGER SIDE AIR BAG, BUT THEY ARE REFUSING TO REPLACE THE DRIVER SIDE AIRBAG. BOTH AIRBAGS ARE TAKATA AIRBAGS. THEY ARE PUTTING MY LIFE AT RISK AND I NEED TO HAVE BOTH AIRBAGS REPLACED. PLEASE LET ME KNOW HOW I CAN GET BOTH AIRBAGS REPLACED UNDER THE TAKATA RECALL. THIS IS MY CONTACT INFORMATION: EMAIL:[XXX] PHONE:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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