Tesla Model Y Complaints

3,785 consumer complaints on file.

#11569577February 2, 2024
STEERING
Driving in traffic this afternoon, I was turning right at a controlled intersection. I stopped my car during the turn before entering the stream of right-bound traffic. Abruptly my steering wheel was frozen: I was unable to turn the steering wheel and the car would not drive forward. There had been a dash warning light on with the message: 'Steering Assist Reduced!'. This message had been coming on intermittently during the past several weeks while driving, but without any noticeable change in the steering/handling of the car. I was blocking the traffic behind me. I called 911 and requested assistance. I got out of my car to open the "frunk" lid to alert drivers that my vehicle was disabled. I got back into the car. At some point during the 5-10 minutes that I was stopped, I re-entered my code and put the car back in drive mode and suddenly the steering wheel worked and I was able to drive home (about 2 miles). I contacted Tesla service and they suggested that I have it towed to the nearest service center, which I did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569570February 2, 2024
EXTERIOR LIGHTING, STRUCTURE:BODY, VEHICLE SPEED CONTROL
At 9:37 a.m. on January 26, I was driving on Freeway 60. The three cars in front of me braked suddenly. I stepped on the brake quickly, but after I stepped on the brake for 3 seconds, the speed of the car still did not slow down, and it directly hit the rear of the car in front.Afterwards, on the Tesla app on, an alarm was displayed, saying that at 9:37, there was a problem with the steering wheel and brakes(unavailable) And also, there is a Manufacturer recall number:TBD NHTSA Recall Number 24V-035; TC2024-027 (the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, I want to file an online complaint with NHTSA)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569556February 2, 2024
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Hello, My name is [XXX] and I had 2022 Tesla Model Y performance. I had an accident on [XXX]. Car just took control itself, we hit the tree. It was in residential area, it happened so fast, that I could not to react to prevent it. After we hit the tree, car catch the fire, It was a nightmare for me, I had my best friend with me at the time of accident on the front passenger seat. Both of us were unconscious, by the time I got awake, car was in flames, my friend was still unconscious but than he got awake after I tried with the local neighbor to pull him out from the car. Unfortunately my friend passed away after accident in 5 hours. I had an autosteer assistance on my car subscription. Plus my car had a problem with the side cameras, time to time it was giving me errors - Door Pillar error message. Cops were trying to get information from the car, but according to Tesla representative my car was out of network from June 30, 2022. And i never got any notifications that my car is out of network. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#11569531February 2, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Random hard breaking at highway speed, multiple times on a road trip between Las Vegas and Tucson. It's an obvious hazard as traffic following the Tesla will likely not have sufficient time to react safely. How is this not regulated ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569461February 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Component that failed: Automatic Emergency Braking What happened: When traveling at night on an ice covered road, the car abruptly and erroneously engaged the automatic emergency braking which almost resulted in a crash. I was driving the vehicle using full manual mode and the car does not have a full self driving subscription; no cruise control was engaged and I was traveling at a steady speed of 35MPH. There was no inclement weather, but the road was covered in snow and ice. The road was a two lane county road with opposing traffic. As a light duty truck passed me traveling in the opposite direction the car abruptly engaged automatic emergency braking. I was centered in my lane, there were no obstructions in my lane, nor was the oncoming vehicle in my lane. The AEB was so incredibly aggressive that I briefly lost control due to the slick road. The AEB also appeared to override the antilock brakes as I did not feel any vibration to indicate that the brakes were oscillating in an attempt to maintain control. The AEB event lasted less than a second and I was able to recover control. HOWEVER, if my car had slid to the left instead of to the right, I would have been in a head on collision with a larger truck at an equivalent of 70MPH, given the size difference and a potential half overlap crash, there is a non-zero chance that it would have been fatal. I contacted Tesla and have received no response and there is no ability to disable AEB. I DO NOT WANT safety features that can kill me without warning based on some nebulous neural network implemented at a breakneck pace by employees that have never driven in snow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569425February 2, 2024
STEERING
Autopilot feature disengaged with a single, 3 second warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569396February 1, 2024
AIR BAGS
Rear right occupancy sensor, At service mode shows red and says seat sensor fault, this seat was replaced due to issue at first week of purchase. Tesla service center says, they know my car issue, it will be fixed in future update, but after 6 months no fix yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569385February 1, 2024
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
I was driving in the left lane of the highway. Just up ahead I saw something sitting on the guardrail to my left which was jutting into my lane, right about eye level. It looked like a long wood 2x4. I swerved to my right to avoid hitting the piece (scared it would shatter my windshield) and the steer correct safety feature (probably wrong term) quickly threw me back to the left and into the guardrail. I turned my steering wheel to the right to get away from the guardrail and it threw me back into the guardrail. It did this a few times. I didn’t understand what was going on. It felt like I had no control over the car. It just kept slamming back into the guardrail. I finally took my foot off the gas and it slowed down and stopped throwing me around. Luckily, there was no one next to me and no one else in the car with me. No one got hurt. If it wasn’t for that “safety” feature, my car wouldn’t have been damaged. I did call the police to let them know about the wood piece that was sitting on the guardrail so hopefully it gets removed and no one gets hurt.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11569302February 1, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Since purchasing the car, I've had issues with the driver's side floor mat sliding and/or flapping. By sliding I mean it slides to the right and then interferes with the braking. By flapping, I mean the left separate portion/flap of the drivers side mat just randomly bends over - again causing interference with braking. I've tried to correct this issue multiple times by repositioning the floor mats. There is no way to secure the mats. I also added this concern to a pre-existing service request as it is quite annoying; however, I was told to just purchase new mats - even though my vehicle is under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569224February 1, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated while driving approximately 70 MPH with the cruise control engaged, the vehicle decelerated quickly to 50 MPH as if the brake pedal was depressed. The contact stated no warning light was illuminated. The contact was able to depress the accelerator pedal to regain forward momentum. The contact stated that the failure had occurred several times and an inadvertent braking failure had occurred when the cruise control was engaged. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568810January 30, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Rear ultra sonic sensors (USS) sliding into the vehicle. No impact or cause for rear sensors to move. Two of the four rear USS pieces are moving back in their housing and are no longer flush with the bumper.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568714January 30, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
I received a false forward collision warning on the intersection of Alder Woods Dr. and Sweat Leaf Te. intersection for a parked that is legally parked on the street. Tesla's forward collision mistook the parked car, for a moving car. Driving conditions were clear with no snow, no ice or rain. None of the car cameras were blocked either. I took a picture or the street and the car that is parked on the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568696January 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VISIBILITY/WIPER
To Whom It May Concern at the National Highway Traffic Safety Administration (NHTSA), I am writing to urgently express my concerns about the latest software update for the Tesla Model Y’s autopilot system, which, in my view, significantly compromises safety. As a Model Y owner, I have generally found the vehicle and its features to be reliable and safe. However, the recent update has introduced an overly stringent hands-on-wheel detection mechanism that is not only inconvenient but also potentially hazardous. The new update requires frequent and often forceful interaction with the steering wheel to assure the system of driver presence. This change is drastically different from my previous experience, where I received only one hands-on-wheel violation in two years. The current sensitivity of the system disrupts the smooth operation of the autopilot, leading to frequent and abrupt disengagements. I have found myself struggling to maintain the system’s activation, inadvertently causing the vehicle to exit autopilot mode multiple times. This issue goes beyond mere inconvenience; it actively detracts from driving safety. The need for constant and sometimes aggressive adjustments to satisfy the system’s requirements is distracting and can lead to erratic vehicle behavior. The irony is stark: a system designed to enhance driving safety and ease is now a source of potential danger and stress. The unpredictability and over-sensitivity of the updated system could lead to dangerous situations, especially on highways or in heavy traffic, where sudden disengagement of the autopilot can be particularly risky. As a driver, I now find myself more focused on keeping the autopilot engaged than on the actual driving conditions and surroundings, which is surely contrary to the feature’s intended purpose. I urge the NHTSA to investigate this issue as a matter of urgency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568657January 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Since installing the update for 23V-838; TC2023-657 compliance, you guys have absolutely ruined autopilot. Your regulatory overreach has resulted in my task workload increasing while using any ADAS systems Tesla supplies, and multiple times I have reached task saturation from the number of nags, alerts, and prompts that have appeared since applying the 23V-838; TC2023-657 update. In some cases I have engaged autopilot, been nagged, wiggled the wheel which disengaged, re-engaged, been nagged, wiggled the wheel which disengaged, re-engaged, 3 times in a row. I have benchmarked almost every other ADAS system on the market and you [XXX] have somehow regulated tesla auto pilot into a place where it has literally the most frequent nags, alerts, prompts, and annoyances of anything on the market. Ask yourselves whether you honestly think nags that audibly prompt and distract the driver for merely glancing at the autopilot set speed, briefly adjusting the map, or even daring to adjust vent position are really a wise tradeoff, or just something you cooked up because you have an axe to grind. Here's another one - as petty bureaucrats, would you rather have Autopilot or FSD on the road, or a hypothetically drunk driver? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568516January 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The most recent recall and modifications to Autopilot have dramatically reduced subjective safety. I am more distracted by warnings and interventions by the system. The system is less able to adapt to changing conditions. It seemed to be far more effective from a safety standpoint prior to the recall. People were and are the problem with autopilot, not autopilot. As with people, it made/makes mistakes. But an attentive driver easily corrects. Full Self Drive is different, but if any driver has ever been under the illusion that autopilot does not require full attention, it is the driver's fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568425January 29, 2024
LANE DEPARTURE: ASSIST
The new safety requirement for Tesla to update its autosteer to be more stringent and align to safety regulations is a complete disaster. This requirement results in multiple false alarms and creates more distractions than prior to the update. Furthermore... it's upsetting that this department has an apparent obsession with Tesla's technology. Rather than promote and work with Tesla to create a future where technology can meaningfully assist drivers on the road and reduce fatalities and car crashes, this department is doing its best to ensure that no progress is made. Lastly - it would be nice to see some actually meaningful and relevant statistics regarding Tesla autopilot incidents. Rather than reporting a meaningless number of incidents with 0 context, instead try comparing the number of Tesla incidents to non-Tesla incidents. And analyzing if there's a statistically significant difference between those two groups.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568416January 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
To whom it may concern. The Tesla auto pilot feature was substantially altered recently because of a recall and reports of driver misuse. Auto pilot is inherently a safety feature - under auto pilot the driver is assisted to navigate while being protected by collision avoidance. It also substantially reduces driver fatigue by relieving the driver of the duty to clutch the wheel. We are aware some drivers have abused this system or misused it by not attending to the driving task - and we support efforts to manage this behavior. However, the changes forced upon Tesla drivers have ruined autopilot - in both ineffective and illogical ways. Frequent alerts take driver attention OFF the road, including being chastised for looking at prior alerts. Many drivers will simply no longer use it. The consequence of ruining the driver autopilot experience has bad consequences for safely. To my knowledge, ~40,000 people died in automobile accidents in a typical year, and that number is rising as more drivers are distracted by cell phone use. Most of the deaths can be related to driver error. Advanced driver assistance features are the obvious answer. A few anomalies should not deter policy from missing the value of advanced assist features. Please let Tesla engineers return to more balanced alert mechanisms and pursue other more effective means of detecting and curtailing abuse. Far more deaths will occur if autopilot and other advanced systems are curtailed because features are rendered useless by restrictions the mostly punish safe drivers. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568357January 28, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving our new Tesla MYLR in heavy rain, with Traffic Aware Cruise Control (TACC) on, we experienced two Front Collision Warnings (FCWs) in quick succession, causing the car to massively reduce speed, causing a car behind us to nearly hit us. I believe this is called "phantom braking" in the common parlance. I believe this is also an issue with the wiper system. We were driving about 55mph on a two lane road. It was raining hard and the wipers were set to Auto. The wipers weren't working fast enough to clear the rain well, and adjusting the wipers in the Tesla are not easy to change, requiring hitting the end of the left stalk, then scrolling left or right with a scroll wheel while looking at the screen. There was not another car in front of us and TACC (but not autosteer) was on. All of a sudden a loud alarm sound blared, a FCW appeared on the display, and the car slowed to about 35 mph. The car behind us got very close to hitting us. This happened again about 5 minutes later. It scared the bejeezus out of us. This seems very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568059January 26, 2024
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
I used to have a 2021 performance y (the 2021 had none of these issues), and purchased a 2023 in early October. My current milage is 2,783. A few weeks into owning this car I could feel something hitting the cabin floor in varying situations. Initially I thought it was a road debris, but it was only at lower speeds. I should only be able to hear road debris and not feel it in the floor. I have come to believe that the car has loose structural bolts. I have a crease/dent in the roof pillar (passenger rear above door). It is an almost impossible spot to hit without a scratch or breaking the glass, and it would take an exorbitant amount of force to bend that pillar. I now have singled it out to torsion moments like entering a driveway or ramp. I believe this twisting could potentially compromise the battery pack and lead to fires in wet conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568029January 26, 2024
BACK OVER PREVENTION
The contact owns a 2023 Tesla Model Y. The contact stated that while driving in reverse, the back-over protection camera was inoperable. The contact stated that due to the failure, the contact crashed into a parked vehicle which was parked behind the contact's vehicle. There was no damage to the other vehicle. However, the contact's vehicle was damaged on the driver's rear panel. The contact stated that after researching, the contact discovered the soon-to-be Tesla recall SB-24-00-002, in which notifications will be sent out in March. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,702.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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