Tesla Model Y Complaints

3,785 consumer complaints on file.

#11572462February 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
When on Autopilot, the car engages in "ghost braking" for no valid reason. This has happened a couple of time. The last incidence happened today, 02/16/2024, at about 10:38 a.m. while on a freeway. I was lucky that there was no cars immediately following me, otherwise a chain accident with pile up would had happened. This was a very risky and scary incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572333February 16, 2024
EXTERIOR LIGHTING
The tail lights get condensation inside which causes the brake lamp not to be as bright, and when in freezing tempures it acutuly freezes making it worest. Tesla replaced it once and the same day the new tail lamp had condensation I reached out to Tesla and now they are stating "Tesla's tail lights are not actually sealed. There is a small pin hole in the center of the light to allow the transfer of moisture. Small amounts of condensation are very normal especially after heavy rains. After a few hours in the sunlight the moisture will dissipate." Tesla has refused to replace it and I find this a safty consern and do not know where to get help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572282February 16, 2024
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
I am using Full Self Driving (FSD). When i look at my screen to control the cars map it gives me a strike. I have 5 strikes it removes FSD but also removed auto pilot that has lane centering and ALSO removes the camera so if I were to have a stroke, Tonic-clonic Seizure, or heart attack or for any other issue the vehicle would not pull over like it would in FSD/Auto Pilot. THIS MAKES IT VERY UNSAFE and I could argue it violates the ADA act! For privacy I have had one of the previous issues and bought the Tesla with FSD just in case it ever happens again!!! Now i don't have that safety measure for a week and I DRIVE A LOT on two lane 75 mph highways. The basic lane assist will even shut off if i hug the lane !! How Dangerous is that???? Now i have absolutely no safety features!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572269February 16, 2024
STEERING, UNKNOWN OR OTHER
Vehicle is not up to date. Needs “over the air” update for auto steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572255February 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, VEHICLE SPEED CONTROL
What component or system failed or malfunctioned, and is it available for inspection upon request? Slowed down entering a driveway when car sped up on its own , Forward Collision Warning/Emergency Automatic Breaking did not warn or do any breaking. NO SOUND or WARNING on the computer screen. I brake but the car still hit the post. I do not know what speed it accelerated to. I am not sure if Autopilot kicked in but the car accelerated when I have already released the accelerator. How was your safety or the safety of others put at risk? YES - injuries sustained. Has the problem been reproduced or confirmed by a dealer or independent service center? When calling Tesla on Dec 23, 2023 - was told by the rep that ticket has to be filed but I was disconnected and I was not able to get through the lines. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes - Car was totalled. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I never saw any warning lamps come on as I always driven with distance. The camera was worked was worked on due to the wiper going on even when not raining on October 24 but the fix did not work. Once at the Emergency room, trying to call tesla or texting the no that responds when buying the car no longer accepting my text. The promise that when we get car accident, Tesla will call - no phone calls. All I received was text alert car suffered failure and was deactivated. I was in pain and not able to follow up and try to do report and look at pictures.. Today I just received a letter dated 2/8/2024 about Recall no 23V-838 in the mail. BUT the car is gone... The software version it had is 2023.27.7. The tech guy came here to the house on Oct 25, 2023 and checked everything.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11572013February 14, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
On 6/25/22 our 2021 Tesla Model Y with 16,163 miles had a sudden unintended acceleration, it didn't responded to the breaks and within seconds hit a parked car and finally stopped when it crashed to a large tree. It was a "Total Lost" by the insurance. Around 1pm on a clear sky day, driving out of a small gated residential community, before exiting I pulled over the side of the road for a few minutes, when I resumed the car suddenly accelerated to what felt like full speed. While I stopped by the side of the road the car remained in "D" mode, when I resumed I forgot that it was already on "D" and pushed the shift level down; we think the car went to Cruise Control to the last used speed which was probably a highway speed. The breaks didn't stopped the car and didn't cancel the accelaration. It traveled out of control less than 150 feet before it crashed to a large tree. For some "unknown" reason, the footage of the 4 cameras got erased from my usb memory stick. The only video left was the front camera and that video was cut a couple of seconds before the first crash. Tesla took almost a year on their "investigation" and the result was a long technical BS indicating that they didn't found anything abnormal. Driver airbag deployed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11572002February 14, 2024
STRUCTURE:BODY
The Tesla Y 2023 was in the garage. My wife backed the car carefully out of the home garage that she has done many many times without any problem. It is not clear what exactly happened, but over the time of a few seconds, the car jerked or lurched forward. There was moderate damage to the siding of the garage as well as the side passenger panel. My wife quickly pressed the brake pedal to stop the vehicle but the damage to the garage and car was already done.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571911February 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving 30 mph on a two lane road at night, the car suddenly sounded a warning sound and slammed on the brakes, hard enough to make the tires skid. There was nothing in front of us on the road nor on the sides of the road. Road was clear and dry. No cars ahead of us or (fortunately) behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571831February 14, 2024
EXTERIOR LIGHTING, SERVICE BRAKES
Tail light assemblies on vehicle develop moisture inside of them when it rains. Tesla claims that this is normal and refuses to service the part. The concern is that the electronics inside the light assembly will be damaged by the moisture. This places the burden on the consumer to frequently test and inspect the tail light for an impending failure of the light which may inadvertently occur during driving and result in an accident. In certain instances the amount of moisture that may develop unbeknown to the driver while operating the vehicle, may decrease the light transmission through the light assembly, rendering the function of the tail light to fall out of NHTSA mandated standards for light transmission for the fixture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571771February 13, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking when cruise control is on and when I have the right away and cross traffic is stopped at a stop sign. Also with no cars present in front or any side, the car will suddenly brake with cruise control on and I have no reason why? Shadows, sun?. Sometimes it brakes easily. Sometimes it brakes very hard like to avoid a crash, but there are no cars around. We hope no car is behind when this happens as the car behind us make run into our car. We live in country. On our drive to our town south of us when we are heading north the car does not brake at the county highway intersection, we have the right away. Heading North the car brakes every time at this intersection. I either have to immediately over ride this action by stepping on the accelerator or turn of cruise control. We also have had this happen on a curve when we meet on coming traffic. Occasionally the car will begin braking when meeting the car during and left bend in the road. Not always, but way too many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571744February 13, 2024
VISIBILITY/WIPER
turning on defrost vehicle has cracked windshield
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571587February 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my normal route utilizing the autosteer functionality of the Tesla that I purchased and it suddenly jerked and crashed into a parked vehicle, which resulted in a total loss of my vehicle by the insurance company. Thank god nobody was injured during the accident but it was scary, dangerous and a major inconvenience. Once the accident happened (on 12/6/2023), I submitted this claim over the phone on December 7th 2023 with Tesla and Geico, my insurance company. I spoke with the Tesla representative for over an hour giving details of the accident and have yet to hear back. My insurance premium has gone up significantly and I need Tesla to agree that it was not the driver but the software's mistake that caused the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571568February 13, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
When driving the car abruptly slows down. This also happened on the freeway. I get an error message that says “power limited” and a turtle symbol. This is the second time this issue has happened. Tesla service center has not been able to confidently diagnose this issue. They say it’s resolved and once I leave the service center and the problem comes back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571548February 12, 2024
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL
After making a right turn, the car accelerated automatically and drove onto the sidewalk. The driver was hitting the brakes and attempting to redirect the vehicle with the steering wheel but both components of the vehicle were locked, causing the vehicle to lose control and crash into several things on the sidewalk (flower pot, parked cars, building pillars). The Tesla is completely dead so we are unable to retrieve any data within the vehicle. The safety of civilians on the street as well has the driver and passenger of the vehicle were at risk due to the lack of control of the vehicle. Two weeks after the accident, Tesla sent out a recall notice in regards to autosteer which can increase risk of collision, but prior to this no notice/warning was in place. The police were involved and at the scene at the time of the event and a police report has been made. No messages were seen on the screen or on the Tesla app in regards to any car mode (autopilot, cruise control, etc.) the vehicle could've been on, nor any warnings about risk of collision due to the recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571454February 12, 2024
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
As I was trying to make a turn on a street which I have used for months, the vehicle started accelerating on its own. So much so that it laterally flew over a median curb and hit another vehicle. I could not steer the vehicle nor stop it despite the fact that I hit the breaks several times. It truly was a very scary experience, and I am not sure what caused it. I have read of similar issues in the past, but I never thought that this truly happens. As a result of the acceleration, I got into an accident that damaged four vehicles. I am a very good and confident driver with clean driving record, and I have no explanation as to what happened, other than that the vehicle took control on its own. There were no warning lamps before, the vehicle has not been inspected yet, but I assume it will be after I have reported this very issue to the insurance company. While I am fine, my safety and the safety of those who were involved in the accident could have been extremely in danger.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571417February 12, 2024
UNKNOWN OR OTHER
I was on Reverse, when I pressed the accelerator, the car was moving FORWARD! i tried pressing the accelerator 2 separate times; both times it moved Forward. I had to do a hard restart to fix it. This happened last night, I have not had the vehicle inspected by anyone. There was no warning lamps/messages or other symptoms. I had my whole family in my car at the time of incident. This was very traumatic for all of us; as I was inches away from hitting the car in front of us. This morning when we turned the car on the screen Froze and then proceeded to restart on its own. Something is going on with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571410February 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am experiencing sudden braking, without me using any of the braking system. Scared my wife and I. Our safety was at risk 3 times, when this sudden braking happened. Sent a message to Tesla but did not get an answer yet. The warning lights were activated when the sudden braking happened. my first sudden braking happened on January 17th 2024, and then 2 more the following two days of the same month. Now we are driving the car, but we are deactivating the automatic braking system anytime time we get in the car,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571386February 12, 2024
ELECTRICAL SYSTEM
I bought Model Y on December 1st and after two weeks the car suddenly stopped working with a message that electrical system failure unable to support all function and vehicle will stop, it only gave a minute or two before car getting stopped and not responding. The vehicle got towed and they diagnosed the front inverter getting too much current causing the fuse to blow. I got the car fixed and after 2 months same thing happened [XXX] with same message and car stopped working and only gave a minute to park. The car is in repair shop with Tesla. This raises a serious safety issue where the driver only has a minute or two to take the car off of the road and park at safe location. Imagine if you are on a busy highway and you only have a minute to pull it on the side. You might be stuck in the middle of the road and waiting for someone to hit your car. NHTSA needs to closely look at it and take up the issue with Tesla and also raise the question on the quality of car produced. I am sharing some user threads where people have experience similar issues [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571325February 11, 2024
STEERING, UNKNOWN OR OTHER
I was driving the car in a straight lane. I missed a speed bump but the car was still driving straight. After 100-150 feet driving ahead, the car suddenly steered the wheel completely towards the right side resulting in an accident where the car crashed into a wall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571306February 11, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Unintentional acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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