Tesla Model Y Complaints

3,785 consumer complaints on file.

#11567901January 25, 2024
ELECTRICAL SYSTEM
I understand that in September 2022 there was a recall because the windows were pinching people's fingers and not letting go. Why then did it happen to me in January 2024? The window closed on my finger and was trying and trying very hard to close, as if the sensor didn't detect an object at all. I pulled and pulled at it for a few seconds before my hand ripped out. I wasn't sure how bad the damage would be as it was cold outside. I had a raised red mark and no feeling in the entire tip for a few days. Today is Day 8 and the mark looks exactly the same, but I have maybe half of the feeling back. I'm assuming it will be OK and I haven't gone to a doctor. Also, I did contact Tesla directly and they didn't care. They just had low-level people email me boilerplate language about a recall. No one reached out to say that they were sorry the car malfunctioned or express any concern.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11567451January 24, 2024
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
The front passenger safety alert system fault warning appears Occupant Classification System (OCS) of Front Passenger Seat is faulty and Tesla said it’s not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567282January 23, 2024
STEERING, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
The incident happened on 12/22/2024 8:30 am to 8:40am. Weather: heavy foggy. On freeway, no raining. Road was dry. Autopilot was off. I was trying to change lane to 2nd lane (I was in 3rd lane) and I saw a white pickup truck suddenly changed lane to the 2nd lane from 1st lane, so I turned my steering to left quickly (speed was 55-60 miles) and back to 3rd lane, and then suddenly the steering wheel was out of control, the steering wheel was turning right - left many times quicky and tilting the car. It just happened so quickly (not even a second) I wasn't able control the steering. After 3-5 seconds, it stopped. the steering was back to normal. I kept the car in 3rd lane. I almost got killed. I am glad I am still alive because it's Christmas holiday, not many cars on freeway in the early morning. Many cars behind me stayed away from me when they saw my car was out of control. I reported the incident to the Tesla manufacturer, they said they checked computer log remotely and nothing wrong, just something related to wheel slips and then cancelled my service request. I didn't know if there was any warning lamps or messages pop up because I was so scared at the moment and forgot to check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567267January 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at approximately 70 MPH with the Adaptive Cruise Control activated, the vehicle decelerated while driving at night in the rain. The contact was concerned about being rear-ended. There were no warning lights illuminated. The contact used the App to communicate with an unknown dealer, who responded and informed the contact that there were no hard wire issues. To contact took control of the vehicle and used the accelerator pedal to drive as needed. The failure might have been caused by false positive conditions in the surrounding area. The mechanic informed the contact to reboot the vehicle. The vehicle was not diagnosed or repaired. The contact stated that after the computer was rebooted, the Lane Departure Unavailable message was displayed. The manufacturer was not contacted. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567255January 23, 2024
UNKNOWN OR OTHER
The incident: The vehicle moved forward when put in reverse, multiple times on one occasion. Details: At approximately 14:00 on 1/14/24, I parked the vehicle on a driveway that is on a hill. Normal terrain where I reside. As I was leaving 15 minutes later I put the vehicle in drive to get out but I also had to reverse in order get back into the street properly. I then put the car in reverse, and the car started moving forward. I put the car back in park, puzzled. I then carefully put it again in reverse, the car still went forward. This happened four or five times: remove the car from park, then put the car in reverse and the vehicle would move forward instead. In front of me was a fence and a tree and I could not keep going forward. I had a passenger in the vehicle who witnessed all of this and attempted to help by going in front of the vehicle to make I would not hit the wall/tree as the car would only go forward when in reverse. Eventually, after three or so minutes, I put the car in park, then neutral and then in reverse, finally the vehicle moved as it should have. Conclusion: It is hard to tell what component of the system malfunctioned. On the screen, the vehicle would show that it was in reverse by highlighting the "R" but the vehicle would still move forward instead. The vehicle has not yet been inspected by the manufacturer but that has been arranged. With a simple search online, it is apparent that this issue has occurred many times to others with the same model vehicle. This incident was extremely alarming because when a car is supposed to do one action and does the complete opposite, people's lives are put at risk. This is never supposed to happen. When put in reverse a car should reverse not go forward, simple as that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567064January 22, 2024
STEERING
By ~10:30PM, [XXX], my TESTLA Y 2022 lost power steering at the intersection of [XXX] . I was making left turn and found my car could only slightly turn left since the power steering was basically lost, almost being hit by a red sedan. There was a yellow sign on my TESTA computer: "Steering assist reduced. Steering may require increased effort". About midnight, [XXX], I called the Roadside Assistance of TESLA, informing them what went wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566790January 21, 2024
SERVICE BRAKES, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
1. Under certain circumstances, the vehicle is able to decelerate using its regenerative braking system without illuminating the brake lights. This occurs during "one pedal driving" where the operator is driving only using the throttle to both accelerate and decelerate the car, without the input of mechanical brakes. This is a programming issue, not a mechanical issue. The brake lights are "triggered" when the car decelerates at a threshold of -0.1G or greater. At anything less than -0.1G, the lights will not turn on. This drastically increases the risk of a rear-end collision. 2. Under the right conditions the operator could decelerate from a speed of 45 mph to 5 mph without the brake lights ever coming on, not until they reach a near-complete-stop. This poses a high risk to all drivers that are behind the vehicle, and fails to give warning to other drivers. It should never be possible for this to occur. 3. This problem has been in discussion on Tesla owner's forums; specifically "Tesla Motors Club". (see attached posts) Tesla has the highest accident rate, and no one has yet figured out why. A typical internal combustion vehicle equipped with an automatic transmission coast-down decelerates at an average rate of -0.02G. The Tesla's regen brake light turn-on threshold of -0.1G is 5X more than the deceleration of a typical coasting ICE car (-0.02G) . For slow-downs between -0.02G and -0.1G, where the Tesla's deceleration exceeds an ICE car by up to 5X, there is no warning to other drivers, as the brake lights will not turn on. Any braking force above -0.02G of deceleration exceeds that of an ICE car, and should be made-known via the brake-lights. I hope that this is not overlooked; it is extremely important for this to be addressed to reduce rear-end collisions involving EV's. 99%+ of vehicles in the USA are ICE, and do not coast-down at a rate of -0.1G. The brake lights must indicate this above-normal reduction in speed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11566742January 20, 2024
EXTERIOR LIGHTING
The purpose of this missive is to complain about how blindingly bright the Tesla Model Y's headlights shine into the eyes of on-coming traffic and pedestrian. The Model 3's headlights are marginally less blinding (probably only because they are a few inches lower than the Model Y's) and there seems to be no similar problem with the Model S and Model X headlights. I have no issue with bright headlights in general, but they should not be focused into the eyes of on-coming traffic and innocent pedestrian. To be clear, I do not own this Model Y represented by this VIN. Thanks! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566436January 19, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Vehicle has frequent occurrences of phantom breaking while in cruise control. Tesla reviewed 3 occurrences and determined the system was working as Tesla intends it to and refuses to remedy. The system is prematurely identifying potential hazards which are not yet hazards and applying the brakes thereby creating a hazard due to vehicles being behind me and could reared my vehicle. One instance is driving on a 4 lane highway with a median, cross section traffic vehicle coming from left hand side pulls into the median and is not a hazard. The Tesla system decides the vehicle is a hazard and applies the brakes which could have resulted in a rear end collision. Another similar instance was a cross section vehicle at a stop sign which slightly moved forward while at the stop sign. The Tesla system decides the vehicle is a hazard and applies the brakes which could have resulted in a rear end collision. Tesla camera systems also falsely identify emergency vehicle lighting which results in immediate braking on an interstate. This system flaw almost resulted in an 18 wheeler rear ending me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566358January 18, 2024
STRUCTURE:BODY, STEERING
As I attempted to make a left turn, I wasn't able to make a complete turn when the steering wheels partially locked on me, resulting the car hitting a utility pole, I could only drive forward or reverse, difficulty making a turn. I was able to make it home but the next day, it had to be towed to a Tesla authorized collision center for damage assessment. I'm hoping Tesla can remedy the problem because usually my kids are in the car with me. Reached out to Tesla regarding the incident, they took my information as to what happened exactly during the accident and that there would an investigation on their end which should take about 1 week.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11566161January 17, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Tesla model Y AWD 2023 Took delivery of a new Tesla about 3 weeks ago. Upon returning to Crofton Maryland from Charlottesville Virginia January 15 on a snowy day, we parked our Tesla model Y AWD in our driveway. The vehicle was subsequently engaged at the parking gear position with the operator and all passengers out, my wife then opened the trunk to unload our groceries to the garage. Within three minutes of parking the vehicle with its trunk still open as we still had more items to unload, we witnessed the Tesla sliding 30 feet from our driveway and coming to a stop due to a dipped in between the driveway and the street as well as the buildup snow. All these happened within moments of my wife moving from behind the vehicle to the garage. Luckily, there was none of my family behind the vehicle or any other pedestrian around. The incident has since been reported to Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565832January 16, 2024
VISIBILITY/WIPER
Windshield developed a huge crack due to using max defrost in 15 degrees Fahrenheit weather. There was no crack whatsoever the night before and in the morning after setting the max defrost setting on, I noticed a huge crack across my windshield! I took it to their shop in Lyndhurst, OH and they told me that there was signs of previous damage, and the action of using max defrost in this weather caused it to crack the way it did. So they tried charging me $1500! I looked with them and it was barely a nick! like it almost looked like the initial point of damage as nothing but a smudge on the glass that you couldn't wipe off... The fact that my glass is so sensitive that the heat from operating the system normally would cause it to crack in such a way baffles me... Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565671January 16, 2024
UNKNOWN OR OTHER
Sudden Unintended Acceleration. TESLA Service refuses to check the vehicle, it happened 4 times so far. On first occasion they sent it to their engineering team, and result came back after five months and they claimed nothing is wrong. They refused to provide a copy of engineering report. IF nothing is wrong, why did they refuse to provide car owner a copy. IT happened three times after that and they asking for exact day and time, which was provided for second time and they mentioned that there is nothing they can do. I had the car for about 14 months and had less than 6000 miles because I am afraid of driving it and cause into accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11565652January 15, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I hit a rock at approximately 35 mph that got projected under my car and caused a bad leak in the battery coolant system. Received a low coolant warning about one minute after the incident. The alert indicated that the car was safe to drive but to schedule service asap. Tesla instructed me to drive to the local SC that is 15 min away when though enough coolant had leaked to render the user display black. I had no turn signals, no speedometer, nothing except the ability to move the car. Tesla alerted me the next day that the damaged occurred at a poorly protected point where the coolant lines connect to the HV battery and that the battery with less than 20K miles needs to be replaced. As a result, they discharged the energy from the battery to avoid a “thermal event”. In doing some research, I discovered a number of documented cases of similar failure due to the fact that a plastic part is used to protect this critical area and is known to break and not offer ample protection to the coolant lines and front drive system. I’m very concerned that had this occurred on the highway and I continued to drive that a “thermal event” would occur and put me in grave danger of a vehicle fire. This area is too critical for proper vehicle operation and safety around high voltage components to use plastic parts to protect them. I also discovered that earlier model Model 3s used a heavy cloth for this role before changing to the plastic version.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565564January 15, 2024
STRUCTURE:BODY
Defective factory paint. Dirt under the clear coat on hood - inspected by a reputable auto detailer/body shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565554January 15, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The NHTSA changes that forced the Tesla update as part of campaign #23V-838 do NOT make the vehicle’s autopilot system more safe. Moreover, the car is actually now MORE UNSAFE and distracting with disruptive beeping and alerts. The NHTSA should have Tesla reverse the changes to basic autopilot in this update. Furthermore, the NHTSA should pivot its focus to other manufacturers’ autopilot-equivalent software features, as many of them are even less restrictive or even more dangerous. For example, the blue cruise can disengage without any warning to the user. There have been no recalls relating to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565518January 15, 2024
UNKNOWN OR OTHER
Received vcfront_a447 error which shut off heating and air in the car. We were returning to Indiana from Tennessee on the [XXX] and lost all ability to heat the cabin or keep windows clear. The temperatures in the car were as low as 27degF by the time we reached home. With ambient temperatures in single digits, the car is basically not useable. This all appears to be related to the NHTSA heat pump campaign 22V050. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565502January 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my 2023 Tesla Model Y on I-680 South on Nov 8 2023. The car was on adaptive cruise control. I was driving within the speed limit. The truck infront of me abruptly stopped as there was another collision in the lane I was on. I applied brakes but the car did not stop on time, and I rear ended the truck. I have received the vehicle data report from Tesla. Attached the report for you reference. I believe the adaptive cruise control did not slow down as it should have and when I manually applied break, the vehicle did not stop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11564976January 11, 2024
AIR BAGS, SUSPENSION
Please note that I am not the owner of this vehicle. I am a concerned citizen making this report in the public interest. My correct name and contact details are included with this submission. I have used a dummy USA address because your website does not accept entries from outside USA. There is nothing fraudulent about this despite what Elon Musk claims. This Tesla has just shown up in the junkyard. [XXX] The front suspension has snapped off for no good reason other than the parts being as weak as a sparrow's leg. Even more alarming the side curtain airbag has gone off on the WRONG SIDE of the driver's seat. They have almost certainly made a whoopsie at the factory and fitted the driver and passenger seats arse-about. There is another Tesla in the junkyard same year and Model that has the exact same whompy wheel plus wrong airbag. [XXX] If you can spare the time in between [XXX} Elon Musk I would appreciate it if you could DEMAND AN IMMEDIATE RECALL Thank You kindly [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564597January 10, 2024
SUSPENSION, STEERING, STRUCTURE:BODY
While I was trying to pull up my vehicle at about 10mph from the street to my driveway after driving around 35 miles from work, the vehicle suddenly accelerated (Unintended Acceleration) to 40+ mph (based on logs) and hit the property. This put my life and others at home at risk. The vehicle was inspected by insurance representative. No warnings lights prior to incident. However, the message 'Corrective steering applied for your safety' appeared periodically while driving back home even though the vehicle was very much within the lanes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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