Tesla Model Y Complaints

3,785 consumer complaints on file.

#11613205September 7, 2024
WHEELS, UNKNOWN OR OTHER
I have only driven my car for 10k miles in past 2 years. I have been on 3 long trips only. Every trip has become scary because one or the other tire turns flat right on busy highways with my little kids in it. I have had one replacement and two repairs on the only long trips I made. No other car I have have had any flat tires till date on the same routes in past 10 years. Tesla vehicles are heavy and they make tires prone to this posing a safety hazard. Tesla should either publicly announce this or give some solution since if known no one would want to take this vehicle with this kind of risk. I have asked tesla technicians and it seems it does not matter what company's tire it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613161September 7, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
I was driving on a street at the speed limit there were no cars in front of me and behind me thankfully the car just braked very hard suddenly for no reason and I lost complete control over the vehicle after the car came to a complete stop I was able to continue driving. Thankfully there were no cars behind me because if there were I don’t even want to imagine the accident I could’ve caused aside from this the breaking was so hard that my whole body hurts and I am afraid to drive the vehicle as I do not know when to expect this breaking since it can happen so suddenly at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613148September 6, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On [XXX], traveling westbound from [XXX] on [XXX] using adaptive cruise control. Pick-up truck rapidly pulled up behind and cruise control shut off, stated "unavailable" and Tesla started to brake...manually overrode. Travelled another 1/4 mile and reengaged cruise control after pulling away from following pickup. Pickup caught up and cruise control shut off again. At 4-way stop on [XXX] , rechecked system and then headed for [XXX] on adaptive cruise control. Pickup came up again and cruise control shut off. At next intersection I turned right and pickup turned left...had "electronics" sign on side of truck. Not able to get full name. Question: Is there electronic systems "out there" that can take control of Tesla adaptive cruise controls? I tried to pass this on to Tesla, but wouldn't or couldn't take the above message. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613096September 6, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I engaged Tesla autopilot (FSD) as I left my house to pick up my son. The car started accelerating and swerved sharp left and ran over one of our neighbors' front yard leaving damages to their yard as well as my car. All 4 tires and wheels are damaged as it ran over the concrete curve and the front bumper of the car is damaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11612951September 6, 2024
UNKNOWN OR OTHER
Incident Report: Spontaneous Shattering of Driver-Side Glass Window Incident Summary: The driver-side window of my vehicle spontaneously shattered twice while parked, producing a loud burst sound on both occasions. The first incident occurred in May 2024, and the second took place on September 5, 2024. Details of Incidents: - First Incident: May 2024 - The window shattered spontaneously with no prior warning or messages. - Tesla replaced the window after the first incident. - Second Incident: September 5, 2024 - The window shattered again with similar characteristics. - This poses a significant safety risk as shattered glass can potentially cause injury, such as entering the eye. Current Status: - The problem has not been independently confirmed by third-party experts or the dealership. - The vehicle has not been inspected by insurance, police, or the manufacturer following the second incident. - Tesla addressed the issue after the first occurrence without knowledge of it reoccurring. Concerns: - There is a persistent safety risk due to the potential for injury from shattered glass. - Lack of investigation or confirmation from independent sources or the manufacturer about the underlying cause. I am asking Tesla for a thorough inspection and Iinstallation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612930September 5, 2024
ELECTRICAL SYSTEM
Component Failure: Coolant line and connector to battery pack under Tesla Model Y failed, causing vehicle shutdown. Part available for inspection. Safety Risk: Driving on mild dirt road, vehicle experienced progressive issues leading to sudden shutdown. Potential for serious accident, especially at higher speeds or in traffic. Problem Confirmation: Tesla service center confirmed coolant leak from damaged connector caused shutdown. Reported as known issue that requires complete battery replacement, despite it just being a connector. Inspection: Examined by Tesla technicians. Further inspection possible if required. Warning Signs: Screen displayed progressive warnings: 1. "Coolant low, schedule service, but okay to drive" 2. "Power reduced, okay to drive" 3. "Rear motor disabled be careful going down hills" 4. "Pull over immediately" - followed by shutdown Additional Details: - Small rock likely hit connector on dirt road - Coolant connector not threaded, not easily replaceable - Common issue in Tesla models, especially Model Y - Warnings progression didn't adequately convey severity - Battery replacement cost exceeds $15,000+, unreasonably high given Tesla's practice of refurbishing and reusing batteries Recommended Action: 1. Redesign coolant connector for impact resilience 2. Implement threaded design for easier replacement of connector (not entire battery) 3. Replace plastic shielding under vehicle with 1/8" aluminum shielding 4. Significantly reduce battery replacement costs, considering Tesla's ability to refurbish and reuse batteries This single point of failure poses significant risk and potential for extreme repair costs. Coolant connector vulnerability to minor impacts suggests design flaw affecting Tesla owners driving on unpaved surfaces. NHTSA investigation needed to prevent future incidents, ensure safety, and address unreasonable repair costs for Tesla Model Y owners and other road users..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612395September 3, 2024
TIRES:SIDEWALL
The contact owns a 2024 Tesla Model Y equipped with Continental Tires, Tire Line: Pro Contact, Tire Size: 255/45/R20, DOT Number: (N/A). The contact stated that several weeks after purchasing the vehicle, a neighbor informed the contact that a tire was flat. The contact attempted to pump air into the tire; however, the air immediately seeped out. Due to the failure, the vehicle was towed to an independent mechanic where the tire was replaced with the same brand tire. The contact stated that almost a month later, the tire pressure indicator light appeared on the infotainment screen while the contact's wife was driving the vehicle. The contact was called to the scene and attempted to inflate the rear passenger tire; however, the air seeped out of the tire. Upon inspection, the contact discovered multiple cracks along the inner sidewall which caused the tire to peel. The vehicle was towed back to the independent mechanic where the vehicle remained. The vehicle manufacturer was notified of the failure and referred the contact to the tire manufacturer. The tire manufacturer was notified and informed the contact that a tire representative would need to inspect the tire. The vehicle was not repaired. The tire and vehicle failure mileage was approximately 550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612219September 3, 2024
SUSPENSION
The front suspension lateral link fasteners fall off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612086September 2, 2024
UNKNOWN OR OTHER
Pushing the steering wheel honk below the Tesla "T" does not produce an audible honk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612070September 2, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2023 Tesla Model Y has frequent phantom braking issues when using cruise control. Let me clarify I am not using any sort of auto-pilot or self driving options. I am simply using cruise control. The incidents that cause many braking issues are unjustified to the point I have no idea what the Tesla may have recognized to make it slam on brakes. Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611878August 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving using adaptive cruise control on [XXX] in Nebraska. Sunny, dry day, no cars or trucks around us. Speed approx 80. Vehicle unexpectedly brakes very hard. Was able to recover by accelerating but very dangerous if there had been a vehicle following behind us. Car has done this many times since purchased. Will avoid using cruise control. It is not safe! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611757August 30, 2024
AIR BAGS, ELECTRICAL SYSTEM, SEATS
The front passenger safety restrain system keeps switching off and showing an error randomly during driving, especially with younger passengers on the passenger seat. The problem was already fixed by Tesla 4 times and is appearing again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611288August 27, 2024
AIR BAGS, SEAT BELTS, SEATS
My vehicle is less than a year old and still under warranty. The dashboard display is showing the following error message: “front passenger safety restraint system fault”. Tesla informed me that the occupant classification safety system filter module has failed and must be replaced. Tesla has agreed to fix the component under warranty, but they informed me they could not schedule a repair until October 31. It is my understanding that damage to this component could prevent the airbags from functioning properly during an accident, so I am concerned that the car is not safe to operate with passengers. I have asked Tesla repeatedly if the vehicle is safe to operate and they refuse to answer the question.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611193August 27, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was parking the Tesla Model Y at very low speed, when there was a sudden unintended acceleration. The car banged against the wall of a building and was severely damaged. My family - wife and two children were in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11611130August 27, 2024
ELECTRICAL SYSTEM:ADAS
We went to Apple pick farm, Homestead Farm, Maryland on August 25th. While we are returning back around 6pm (Fully sunny, no rain and vision clear). After 1 mile from Hoestead Farm, Tesla autopilot hit the side road block and it dragged with scratch and dent on right side of the back door. (That driver can not even control.) Short curve make it scratch. I tried to reach tesla customer care but its did not work. No one pick to answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611069August 27, 2024
STRUCTURE:BODY
I was driving highway speed several miles from home on the highway. Suddenly and spontaneously the hood came up on the car and smashed through the windshield. There were no other cars in that lane, which allowed me to pull over on the right shoulder. However, if there was any other cars and I hadn’t been in the right lane, it would’ve caused a major accident as there was no way for the driver to see and the car is not aerodynamic enough to move at high speeds at that point. After the car was pulled over, and I was able to get out without glass getting everywhere. It was no noticed that the car still thought the front hood was engaged and was allowing me to hit the open button as it was closed. The car also never recorded the event, even though the windshield was smashed with the dash cam that is built into the car that is meant to auto detect incidents. The car never even gave a warning that the hood had any issues. I checked out the front hood and noticed the latch that is supposed to be attached to the hood was still attached to the lock, but not attached to the hood. There was no thread in the holes on the hood meaning that the bolts must’ve had to unscrew as opposed to snap. I only saw one bolt left in the car and even that bolt came out later. Once the car was towed to the Tesla dealership, the Tesla dealership would not help us and did not say that they could fix it. We took a video of hitting the unlock button for the hood, and which the lock can be seen being given up by the locking mechanism and thrown onto the floor. Only at this point did the car even have any safety warning that the hood might be open. The car forces you to acknowledge that the hood is even open at all in order to drive. I tried it on another Tesla and only latched it down partially and even then it still says it’s open. I do believe that my car had a faulty part and a faulty system for safety as no notification was ever offered to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610959August 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
I was driving and going about 50mph and there was no other car near me. Suddenly the car slammed on its brakes. Dropped to probably 10mph. My mom and I were both wearing seatbelts but our heads were thrown forward. My neck and shoulder are sore and stiff today now. There were dark skid marks in the road ahead of us and I believe the car saw those and broke because of them. If there had been a car behind us, we would have be rear ended. There were no warnings beforehand. When the car broke, lights flashed and there was also an alarm. The vehicle has not been inspected by police or manufacturer.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11610757August 25, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Charge port didn't allow to latch the charge cable. So the car lost the ability to be charged. This failure first time happened in December 2023. A mobile service technician visited my home to look into it. He checked and was able to restore the working of latch again. He didn't replace any part. This problem again happened on a very hot day (above 43 degree C) on 4th July when me and my family were away from home and were routed to a fast charger which was more than 70 miles from my home. The battery at that time was showing only 35 miles range left. I was forced to drop my car in nearest service center which was closed due to 4th July. Me and my Family were stranded on the road in harsh temperature conditions. Some how I reached back home by alternate means. It took more than 5 days Service center touched the car and fixed the car. Per there report they replaced the charge port on my car. The problem happened again on July 29 but got resolved on its own. I visited Service center again on 15 August and was give a detailed form to fill up next time the problem happens. I was told that they will do some further diagnosis but they didn't even touched the car as the problem was not showing at that time. I have strong feeling that this problem can happen again and may leave me again stranded on road without any support. I have lost confidence to drive this car for longer distance where I may need to charge on the way. The issue happens without any warning and will show up right at the time when I have to charge it. I feel that this issue may leave me in a unsafe situation if I am at a remote place where the car looses the ability to be charged. I am not sure if this is the right forum to bring up this issue. Please feel free to direct me if this is not the right forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610732August 25, 2024
SUSPENSION
Our cars suspension was replaced under warranty in October 2023 and by Aug 2024 it had failed again. Our tires have been ruined prematurely for the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610688August 25, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Full self driving version 12.5.1.3 has run through red lights on two occasions in past three weeks. This is completely unacceptable and software must be recalled. Suggest that Tesla should be reimbursing customers subscription fees paid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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