Tesla Model X Complaints

402 consumer complaints on file.

#11464691May 15, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Two times in last 3 weeks while our Tesla Model X Long Range attempted to emergency or "phantom stop" while cruising at 65 MPH. Both instances occurred when there was a car crossing the highway well in advance (approx 50-75 yards) of our vehicle position. First instance we were utilizing Auto Pilot, second instance was while using Adaptive Cruise Control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463000May 2, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
When the car automatically started to "precondition" for supercharging while driving to the supercharger location, the binnacle lit up like a Christmas tree. Warnings included, autopilot unavailable, brakes faulty, navigation unavailable and low tire pressure. In addition, all camera related functions such as back up camera and blind spot warning froze. The behavior has repeated itself without warning shortly after I supercharge the car each and every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462867April 30, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Malfunctioned components and systems: 1) Outdated feed from the backup camera. No signal from the side cameras. Reproduced multiple times. 2) False input from physical controls. Reproduced multiple times for the left wheel button on the yoke (scroll up and press) and the honk button on the yoke. 3) False signal from proximity sensors. 4) False signal from open door sensors. 5) Spontaneous activation of autonomous parking (when disabled in the settings). 6) Spontaneous activation of the service mode. The vehicle shows: "Do not drive. Improper use may cause damage or injury." 7) Brake fault. Reproduced multiple times. 8) Parking brake fault. Reproduced multiple times. 9) Steering assist fault. 10) High-voltage system fault. 11) Spontaneous computer restart. Available for inspection before 5/5/2022. Safety concerns: 1) The outdated feed from the backup camera almost led to an accident on 03/26/2022 at ~3:09 pm when another vehicle was shown at a distance, but it was actually right behind the vehicle. 2) False signal from proximity sensors on 04/17/2022 at 10:35 pm likely caused a false accident avoidance maneuver toward leaving the drivable surface at a high speed with no vehicles in proximity (video is available by request). 3) Spontaneously increased volume on 04/17/2022 at 12:00 pm distracted the driver and could damage the ears. It couldn't be counteracted by the driver's input due to the fast false input and the persistence of the problem (the volume increased and the playback resumed). 4) False input from physical controls may potentially lead to an uncontrollable vehicle. 5) Spontaneous activation of autonomous parking may potentially lead to an uncontrollable vehicle. The problem was reported to Tesla on 3/26/2022 (two days after the delivery of the vehicle). The vehicle was inspected and the problem was confirmed by Tesla Service on 4/5/2022. They recommended installing a software update that didn't resolve any of the reported issues. Tesla has issued a safety recall with NHTSA Recall No. 22V-296 and M
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462408April 27, 2022
WHEELS
I was driving on the road send out of no where, While driving the wheel started to shake and felt I was losing control. I I started to Press down on the brake in my car would not slow down as fast as it normally would and I felt that I was pretty much driving on metal. Because I had no control due to the wheel on the passenger front side my car was going in and out of the gravel on the road where I almost flew into a ditch. I got the car to stop And noticed the full rim split completely in half. My safety was at risk because I had a toddler in the car with me as well and something like this should never happen to a brand new car rim and tire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459186April 1, 2022
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
Car is displaying a warning reading “Rear right safety restraint system fault. Service is required.” Same for the left side. I took the vehicle for service and was told that this is a “Known Characteristic of Current Firmware”. Tesla sent me a message stating that “all the hardware components are OK and the alert is caused by a firmware bug at the moment which will be resolved in a future update”. They did not provide any estimates of when this update will be available. They returned me the car without making any statement on whether it is safe to drive, and whether rear passengers would be safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458566March 28, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle repeatedly applied the brakes while on cruise control. This sometimes seemed to be a response to other vehicles approaching in the oncoming traffic lane, but sometimes seemed totally unexpected. Once, the vehicle even sounded the collision alarm when no collision danger was present. If someone had been following me closely, the inexplicable braking could have caused an accident. A search of Tesla forums shows this is a common problem with these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456483March 13, 2022
LANE DEPARTURE: ASSIST
While driving my 2022 model x in full self driving beta the vehicle suddenly took a sharp right into another vehicle causing damage to both no one was severely injured. At the time of the incident I was traveling at 40mph which was the designated speed for that area. I had a passenger in the vehicle that can verify the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11456281March 11, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
While driving the electronic systems that monitor the brakes as well as traction control malfunction. It happened multiple times. At one point, the steering wheel was not operable. The brakes became inoperable. I had it towed to the Tesla service center where they said they corrected it. However, upon getting the car back it happened again. Car is very unsafe to drive when all systems shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449474January 30, 2022
UNKNOWN OR OTHER
While driving, every few miles, an error will pop up on the instrument panel display that reads "Park Assist unavailable". This happens when driving normally, when not attempting to park, at any speed, with autopilot on or off. The error is accompanied by three, loud, beeps. They are of sufficient volume, and happen with sufficient frequency, that they are distracting from safe driving. They repeat every few miles, endlessly. I took the car in for service and was told the following: 1. The error is "normal". (Even though it refers to parking, and it happens when not parking.) 2. The problem cannot be fixed. 3. The sound accompanying the error cannot be muted. 4. This happens in all Tesla Model X cars. This is an ongoing issue, and occurs almost every drive. I'm supplying today's date as the "date incident occurred".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448149January 20, 2022
UNKNOWN OR OTHER
Hello, I wanted to alert you to Tesla's v11 software update for cars. This is the software we need to use for climate, lights, and most other functions has new and unsafe UI layout that I consider a safety issue. Icons have become tiny and difficult to see, they are also now nested in submenus, and the whole interface requires a driver to take their eyes off the road for a significantly longer amount of time to accomplish simple tasks like enabling or adjusting heating controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444199December 17, 2021
VISIBILITY/WIPER
There is a windshield defect on MY vehicle but check the boards, it is a common problem. The windshield has a mottling defect which is not obvious in normal light BUT - drive into the sun and suddenly you are blinded. It must be a known situation as the boards report this on many different models. We have owned a prior Tesla X so it is not us getting used to the car, it is a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439917November 9, 2021
POWER TRAIN
The front half shafts have failed 3 times already on this car, creating a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438228October 26, 2021
VEHICLE SPEED CONTROL, SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 10-16-21 Saturday around 7:40 PM, I was going to my brother-in-law's house which is on the left side of the road I was driving. It is a single lane road in a busy residential area. I wanted to park outside of the house by the road. I took a left turn towards the gate, then slight reverse and put in drive to pull to park parallel to the road. My Tesla Model-x went into 'Sudden Unintended Acceleration' mode, went left to right to left in a violent way, picking up speed like a rocket. I applied the breaks repeatedly, but the car did not stop and continued to race on the road for about 0.3 mile where the road takes slight left turn. It went and crashed into a 40 ft tall big pine tree at probably more than 150 mph. It knocked off part of the compound wall of the owner, and passenger front tire blew away and landed in their front yard. I had the seat belt on. No other vehicle involved. I was the only occupant in the vehicle. No fire. I called 911 from my cell phone. I opened the driver side door manually and got out. Police took the report from me and took pictures. The report will be in another 3 days. Ambulance took me to hospital. Broke rt Ulna, Lumbar 2 vertebra, Pneumothorax lt lung with collapse of left lung, s/p chest tube. Also cervical muscle strain/ rupture. Discharge after 3 days. Still lot of back pain. Unable to go to work. Car is total loss. I have Tesla insurance. Reported the accident to Insurance. Adjuster still working on the claim. Requested to 'Preserve the car' for further investigation. 7-14-21: When I stop at a light, the front end of car goes up by about 4 inches. Took to Tesla service center and I was told it is adaptive suspension and it is normal. 8-10-21. When I apply break to stop at a red light, and when I turn on Left turn signal, power shuts off completely, everything blank in the middle of busy traffic, had to reset power. very scary. Happened twice. complained. Tesla remotely updated SD card. Happened again on 10-15-21.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11432740September 13, 2021
UNKNOWN OR OTHER
The touchscreen and instrument panel/dash screen went black and shut down on several occasions while driving the vehicle. I was not able to see how fast I was going and no indication of whether my turning signal or lights were working. But mostly, it was just scary. I have documentation of all the recent occurrences that this has happened, but it has been more than that (all times on Central Standard Time): 5/5/21 - 3:30pm 5/22/21 - 11:37am 5/25/21 - 11:20am 6/1/21 - 9:18am 6/12/21 - 8:00pm 8/23/21 - Car screens did not work, but did not black out 9/10/21 - 6:50pm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431269August 31, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
My SD card failed and had to be replaced on my 2021 model X. The car's screens went completely blank during the 2021.24.3 software update. Car lost all power while park, failed to turn on after 3+ hours, had to be towed to service center. There was told the SD card failed and had to be replaced. This faulty SD card seems to be more than just a 2016-2018 issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423571July 6, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
Since delivery in December 2020 the computer MCU has shut down for two minutes while driving over a dozen times. The computer reboots after a couple of minutes but during this time it disables all instrumentation, turn signals and other driver information. I brought it in to the Tesla Service Center in Highland Park, Illinois with a list of dates and times that it shut down and they told me it was a known firmware issue and that there would be a solution sometime in the future. I don't believe a 2021 Tesla that cost nearly $100 K would force me to stick my arms out the window to make turn signals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422651June 28, 2021
UNKNOWN OR OTHER
Since my delivery date of 12/4/2020 I have had four different times where both of the screens on my Tesla Model X have gone blank. On two of the occasions the vehicle was parked but on two other occasions the vehicle was being operated at highway speeds on the highway. I have also experienced partial software downloads from Tesla twice. It is very discomforting to be traveling an interstate highway at 75 mph and have all the screens that display information necessary to operate your vehicle go blank. I have had one mobile technician look at the incomplete software download issue on 2/11/2021 state that maybe a new CPU/MCU needs to be installed. There are other posts at : https://hiride.com/tesla-fix-black-touchscreen/ that show similar touchscreen issues. With my latest Service trip on 6/22 - 6/24/2021 the San Antonio, TX Service Center was "unable" to recreate the problem and their diagnostics didn't show any issues. However just 3 days after I picked up the vehicle had the blank screens issue showed back up. Since Tesla service is exclusive to Tesla I cannot get a "second opinion" on the issue. And Tesla seems to believe this is a non-issue and a minor inconvenience that "just happens from time to time." "Nothing to worry about." I on the other hand consider this a safety issue. Please help by looking in to this problem and helping other Tesla owners to get this resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408658April 18, 2021
ELECTRICAL SYSTEM
WHILE DRIVING THE CAR LOST POWER TO ALL SCREENS AND FUNCTIONS SUCH AS SIGNALS AND SPEEDOMETER ALL STOPPED WORKING. THE COMPUTER SYSTEM REBOOTED IN 10 SECONDS. THIS HAS HAPPENED 4 TIMES IN MATER OF 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406053April 2, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I PURCHASED A TESLA MODEL X ON 14 NOV 2020 AND HAD BEEN DRIVING JUST AROUND 2 MONTHS. AT AROUND 11:10PM OR SO AS WE WERE CRUISING ON THE I-580, AND WERE 2 EXITS NORTH OF THE 680 HIGHWAY, THE ENTIRE INSTRUMENT CLUSTER IN THE CAR WHICH INCLUDED THE LARGE SCREEN AND THE DRIVER'S INSTRUMENT PANEL WENT COMPLETELY DARK. WE WERE BAFFLED AS THIS WAS SOMETHING WE NEVER ENCOUNTERED BEFORE. WE BEGAN PULLING OVER TO THE SIDE WHEN AFTER ABOUT A COUPLE OF MINS THE LIGHTS CAME ON AND THE PANEL SHOWED THAT WE HAD JUST AROUND 30 MILES OF RANGE LEFT. WE THEN PROCEEDED TO THE NEAREST CHARGING STATION WHICH HAPPENED TO BE THE TESLA FACTORY AT 45500 FREMONT BLVD, FREMONT, CA, 94538. AS WE REACHED THE CHARGING STATION WE SLOWED DOWN THE CAR BY TAKING FOOT OFF THE PEDAL AND WAS ABOUT TO CHANGE GEARS TO REVERSE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND ENDED UP HITTING ONE OF THE CHARGING STATIONS. THE CAR FINALLY CAME TO A HALT AFTER STRIKING AND MOUNTING OVER THE CHARGING STATION. THE CAR STRUCK THE CHARGING STATION HEAD ON FROM THE FRONT AND AROUND THE MID LEFT PART OF THE FRONT BUMPER. WE WERE ALL SHOCKED TO SEE THAT NONE OF THE AIRBAGS WERE DEPLOYED, EVEN THOUGH THE COLLISION WAS PRETTY NASTY. WHILE THREE OF US MANAGED TO GET AWAY BADLY SHAKEN AND WITH STRAINED BACKS, ONE OF THE OCCUPANTS WAS SITTING IN THE REAR AND WAS IN THE PROCESS OF TAKING OFF HER SEAT BELT AS THE CAR WAS SLOWING DOWN. SHE WAS THROWN OFF HER SEAT AND SUFFERED INJURIES TO HER FACE. TESLA REFUSES TO ACK ANY VEHICLE ISSUE AND HAS NOT SHARED ANY ACCIDENT INVESTIGATION REPORT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11403993March 20, 2021
SUSPENSION
HERE IS A 2021 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39434989?TENANT=US&ROWNUMBER=19 THE BACK WHEEL AND SUSPENSION HAS SNAPPED OFF. THIS IS NOT THE RESULT OF A CRASH IT IS THE RESULT OF A MANUFACTURING DEFECT. THE LOWER CONTROL ARM HAS CRACKED IN HALF ALLOWING THE WHEEL TO GO WHOMPABOUT. JUST LOOK AT THE PHOTOGRAPHS. THESE LOWER LINKS HAVE SNAPPED MANY TIMES ALREADY AND HAVE CAUSED FATAL CRASHES. PLEASE PUT A STOP TO THIS TESLA MADNESS. THANK YOU. KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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