Tesla Model X Complaints

402 consumer complaints on file.

#11517897April 19, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2022 Tesla Model X. The contact received notification of NHTSA Campaign Number: 23V085000 (Steering, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517726April 18, 2023
STEERING, VEHICLE SPEED CONTROL, SERVICE BRAKES
UNKNOWN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517674April 18, 2023
STRUCTURE:BODY, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
In April, 10 2023 approximately 6:10 PM I had an traffic accident. My vehicle was parked at paid parking spot next to the pedestrian road (street parking) and I was approached from the back of the car and I recognized the bus approached from my backside of the road. I have no idea somehow, the front driver side door suddenly opened when I approached to my car about 4-5 feet away from the trunk, even though I did not pressed any door open button in my Tesla smartphone app. As a result, the opened door had collided to the LA Metro bus backdoor. I would like to NHTSA will investigate this faulty safety issue. Thank you.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517393April 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There was not an incident. But the vehicle is not so safe. The driver needs to move eyes from the road for many normal functions like wipers, horn, high beam. In addition, using the phone is dangerous because all the information is displayed on the main screen and requires the driver to look away an select options. This should be displayed in the dash board behind the steering wheel (like it was in prior models)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516742April 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model X. The contact stated that the vehicle displayed that a software update had been completed; however, the software update showed that the software was outdated. The update confirmation was displayed even though a software update was not performed. The contact stated that the screen displayed distorted images of the lines on the road and the vehicles nearby. The images were also moving around on the screen. The manufacturer was made aware of the failure. The approximate failure mileage was 1,942.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515672April 5, 2023
VISIBILITY/WIPER, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The windshield wipers, which are automatic only do absolutely NOTHING when it is raining. The only thing I can do is hit a button on the steering wheel each time I need the wipers to clear the windshield. Tesla claims is it working as intended...which apparently is not at all. When it began raining the last time I drove the car, it was nighttime and I had to stop in the middle of the road because the car gets overwhelmed when you hit the wiper button too many times in a row and it stops wiping entirely. This is very unsafe. And here is the much worse issue. The automatic emergency braking triggers randomly all the time. If there is a shadow across the road, it might slam on the brakes. If there is an overpass, it might slam on the brakes. If there is nothing in front of you on a perfectly straight freeway with no other vehicles around, it might slam on the brakes out of nowhere. I just drove this car 60 miles today and had 6 braking events where it went from 60-70 MPH to 30 MPH or less. A few of these incidents happened with cars directly behind me. This car is going to cause me to be injured when it suddenly stops for no reason and a driver behind me cannot react in time. It needs to be recalled or taken off the road. One of the braking events was so sudden and harsh that the tires squealed for a moment. Also, this is my 4th Tesla. The first three had none of these issues. The latest one is dangerous to the point that I am not comfortable driving it anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515398April 4, 2023
UNKNOWN OR OTHER, STEERING
Tesla has moved the horn button to be a small touch area within the steering wheel that can be used with the thumb in the right location. I was making a left turn, and a car ran the red light, I was trying to hit the horn and was not able to locate it with my thumb in time. The horn needs to be either made bigger or moved back to the center under the airbag, like all other cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514498March 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The latest update of the Full Self Driving software, version 11.3.3, significantly decreased the safety of the car and increased violations of the driving rules. 1. The car frequently turns on turn signals near intersections without making any turns. This misleads other drivers and may lead to an accident. The problem is extremely frequent in the specified version of software. 2. The car ignores electronic speed signs installed in high-risk segments of the freeways (e.g, I-5 in Seattle, WA). Then, it breaks late approaching stopped traffic. This creates a significant risk of an accident - especially, on the back, when the car breaks aggressively. 3. The car turns to the HOV line when on Autopilot even though the “Use HOV Line” setting is switched off is the settings (e.g., on SR-167 in Washington). This has never happened on the previous versions of software. 4. The car often reads speed signs for trucks as applicable to a passenger car (e.g. on I-5 at night or in rain). This was also reproducible on the previous versions of software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510147March 4, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Traveling south on I 5in CA on 2/27, weather and road were clear, speed 70 MPH, the car suddenly ceased to maintain it's set speed and decelerated rapidly. at 70 MPH with vehicles right behind me closely following, this is safety hazard. Same problem on return trip home northbound on CA 101 - destination Brentwood, CA. Third occurrence was on CA 246 - same problems but at 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506888February 13, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
Several times, while traveling north on the I15 express lanes in Rancho Bernardo, CA, with the full self driving beta software engaged, the Tesla unexpectedly brakes when going under the overpass located at the George Cook Expressway exit. I must keep my foot over the accelerator pedal so that I can override the braking, if necessary. It appears to happen about 50% of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506845February 12, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on regular cruise control (not autopilot), our Model X will abruptly decelerate. This has happened before. Usually on highways I. Road trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505567February 4, 2023
UNKNOWN OR OTHER
I entered into my vehicle and was notified climate system was having issues and needed service. The system was working fine earlier in the day but when I left work it never got warm. On my way home, driving became difficult when simple features like defrosting the windshield did not work. I called Tesla and the remedy was unsatisfactory no loaner vehicle nothing they also didn’t have appointments till 20 days later. It’s February this is unacceptable and unsafe. Heating in the winter in a vehicle is a necessity and needs to be addressed in a timely matter. I am hoping this information can lead to having Tesla change and improve a system that failed 6 months and 9K miles after I took delivery of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504909February 1, 2023
SEATS
The contact owns a 2022 Tesla Model X. The contact stated that the car seat sensor was not functioning properly. The vehicle was taken to the dealer for a diagnostic test. The contact was informed that the vehicle failed to detect aftermarket car seats. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502198January 17, 2023
VEHICLE SPEED CONTROL
The contact owns a 2022 Tesla Model X. The contact stated that after his wife had entered the parked vehicle and the driver's door was still open, the vehicle experienced unintended acceleration, causing the vehicle to drive over a curb, into a ravine, and then crash into a tree. No warning lights were illuminated. A police report was not filed due to the contact's wife not sustaining injuries. The vehicle was towed to a local dealer; however, the vehicle was not diagnosed or repaired and was then towed to an independent mechanic, where it remained awaiting diagnosis and repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 200. The contact noted that the actual failure mileage was 1,646.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501570January 13, 2023
UNKNOWN OR OTHER
The car has a little button to press for the horn rather than having the horn be in the center of the cars steering wheel. Per Tesla this is possible but is locked and needs a firmware upgrade to be active. This was announced almost 1 year ago. When driving yesterday a car began merging into my lane. I tried to honk but could not find the button without taking my eyes off the road which i didn't want to do. My natural reaction was to mash the center of the wheel, but that of course doesn't work. If tesla just needs to activate this, i don't understand why they haven't. This is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501249January 11, 2023
SEAT BELTS
Seatbelt anchor broken/came off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500509January 6, 2023
UNKNOWN OR OTHER
There is an issue with the GPS in that the location is not accurate, sometimes it is off by 10-20 feet, enough to put it on a different road, sometimes it's off by 100s of feet. This is very dangerous as when using Autopilot, it uses map data to set the cruising speed, and if the GPS is reporting the car is on a different road, the speed can change to being faster or slower than the actual road the car is on. This results in sudden braking. The car will be on the highway, traveling at 55MPH, and then all of a sudden the GPS thinks its on a side street near the highway, and quickly brakes hard to the side streets speed limit 25MPH. With this issue, its not always safe to operate the auto pilot. Many people in tesla owners forum, say the issue is from an interference with the cars internal cabin camera and the GPS antenna and replacing the camera fixes the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498648December 23, 2022
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
This happened with my new Tesla Model X Plaid with installed Self Drive software. The AUTOPILOT or SELF DRIVE mode was NOT enabled when the incident happened. Turning into a parking spot at a Target superstore, (next to a damaged at the rear end car, parked to the left of the spot I was pulling into), the car went out of control with unintended acceleration as if the car's Emergency Evasion system got activated unintentionally. It went over the curb and made a turn on it's own on the grassed divider and came to a stop on it's own, while I was trying to apply breaks all along. It caused damage to other cars but fortunately no people were harmed. This incident happened end of July of 2022 and I have since repeatedly tried to get answers from Tesla. There have been multiple other incidents of unintended acceleration reported by other drivers of Tesla with two incidents resulting in loss of lives. My car finally got repaired and has been released to me saying they have tested and found it safe to drive although I was told with regards to my incident "the engineering case is still open with no resolution at this point". I had requested a master technician to check my car but that has not been arranged yet. I have repeatedly contacted the local Tesla service center manager who has not been able to get an answer from her team with regards to the cause of the problem but at the same time was told that the current issues do not warrant repurchase of the car like I had requested.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494698November 23, 2022
UNKNOWN OR OTHER
Horn is not in center of yolk steering wheel. Since the horn button is offset from center, it is always in a different location. This is a very serious safety hazard when faced with an emergency situation. There have been quite a few times when I have been unable to quickly locate the horn button. This can be summed up in two words - “Extremely Dangerous”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493287November 12, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
2022 Model X plaid is exhibiting “ Phantom Braking” while in autopilot mode using navigation. Vehicle abruptly brakes while driving on highway as navigation appears to become confused and thinks it is on a side street. Vehicle goes from high speeds of 70-80 mph, down to 30-40 mph. If was being followed closely, car behind Tesla would have collided with rear of vehicle. This has occurred 10+ times since purchased vehicle in February. Vehicle has just under 6000 mi. as of today. I have times/dates to include a video of one incident. I have brought it to Tesla for service on 2 separate occasions, to no avail. They say it needs the latest upgrade, which has not resolved issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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