Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11278468November 6, 2019
UNKNOWN OR OTHER
WHILE DRIVING A 5 WEEK OLD VEHICLE DOWN A STATE HIGHWAY, TWO LANE, 55MPH ROAD, THERE WAS A SMALL "TICK" SOUND THAT WAS VERY INSIGNIFICANT. THE PASSENGER POINTED OUT THAT THERE WAS NOW A CHIP AND CRACKS IN THE WINDSHIELD. THE SMALL SOUND, OR OBJECT THAT HIT THE WINDSHIELD WAS LESS SIGNIFICANT THAN SOME BUGS THAT HIT ON A DAILY BASIS. YET IT CHIPPED AND CRACKED THE 5 WEEK OLD CROSSTREK WINDSHIELD. THERE'S NO WAY THIS MINOR THING THAT TOUCHED THE WINDSHIELD SHOULD HAVE LEFT A MARK LET ALONE A CHIP AND CRACKS. LATER IN THE SAME WEEK, OUR OUTBACK THAT WAS PURCHASED THE SAME DAY BRAND NEW HAD THE SAME ISSUE, AND IT LEFT A CHIP AND CRACK.. FROM A VERY INSIGNIFICANT LITTLE SOMETHING THAT BARELY HIT THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278345November 5, 2019
VISIBILITY/WIPER
MY CROSSTREK HAS HAD THE WINDSHIELD REPLACED TWICE SO FAR IN 2019, BOTH DUE TO CRACKS THAT OCCURRED DURING NORMAL DRIVING OPERATION. EACH TIME, THE WINDSHIELD HAD BEEN CRACK FREE BEFORE THE CRACK OCCURRED. BOTH TIMES, THE WINDSHIELD CRACKED WHILE ON THE HIGHWAY, ALTHOUGH AT DIFFERENT SPEEDS (65 MPH AND 30 MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277756November 3, 2019
UNKNOWN OR OTHER
WINDSHIELD WAS CRACKED FOR NO APPARENT REASON. I LOG A TON OF MILES AS A PART-TIME UBER DRIVER AND NEVER RECALL A STONE OR ANYTHING ELSE IMPACT MY WINDSHIELD WHILE I WAS DRIVING. SUDDENLY ON 9/15/19, THERE WAS A SMALL CRACK ON MY WINDSHIELD AND NOW, ON 11/3/19, THERE ARE LINEAR CRACKS ON THE WINDSHIELD THAT EXTEND 24" ON BOTH SIDES OF THAT SMALL CRACK. THIS WAS LIKELY DUE TO THE CHANGING COLD WEATHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277649November 2, 2019
VISIBILITY/WIPER
WHILE DRIVING ON THE FREEWAY IN THE AFTERNOON OF AUG. 23, 2018 WITH VERY LIGHT TRAFFIC AND IN A RURAL AREA, I NOTICED A CRACK STARTING UP FROM THE BOTTOM OF THE WINDSHIELD IN ABOUT THE MIDDLE OF THE WINDSHIELD. IT QUICKLY SPREAD UP SEVERAL INCHES (APPROX. 9 INCHES) THEN MADE A 90 DEGREE TURN TO THE LEFT IN FRONT OF THE DRIVER AND CONTINUED MOST OF THE WAY ACROSS THAT HALF OF THE WINDSHIELD. THERE WAS NO IMPACT OR ANY OTHER REASON FOR THE CRACK TO DEVELOP. THIS ALL HAPPENDED WITHIN ABOUT 20-30 MINUTES. THIS HAPPENED IN LATE AUGUST 2018. SEVERAL WEEKS LATER WHILE DRIVING ON THE FREEWAY IN HEAVY TRAFFIC I CAME UP BEHIND A LARGE GRAVEL TRUCK AND A PIECE OF GRAVEL HIT THE WINDSHIELD EXACTLY AT THE CORNER OF THE CRACK. THIS QUICKLY SPREAD HORIZONTALLY TO THE RIGHT ACROSS MOST OF THE PASSENGER'S SIDE OF THE WINDSHIELD. THIS HAPPENED IN LATE SEPTEMBER OR EARLY OCTOBER 2018. THE TRUCK EXITED THE FREEWAY AND I WASN'T ABLE TO SEE THE COMPANY NAME ANYWHERE ON THE VEHICLE. SO THERE IS NOW A T-SHAPED CRACK THAT EXTENDS ACROSS MOST OF THE LOWER PART OF THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277520November 1, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS IN THE MAIL FOR NHTSA CAMPAIGN NUMBERS: 19V744000 (ENGINE AND ENGINE COOLING) AND 19V743000(ELECTRICAL SYSTEM). PRIOR TO THE NOTIFICATIONS, THE CONTACT INFORMED CMA'S COLONIAL SUBARU (2122 RUFFIN MILL RD, SOUTH CHESTERFIELD, VA 23834, 888-929-4456) THAT SHE HEARD A BANGING NOISE COMING FROM THE ENGINE WHEN PARKING THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS INFORMED THAT THE NOISE WAS RELATED TO THE ENGINE COOLING OFF AND THAT AN OIL CHANGE WAS NEEDED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277610November 1, 2019
VISIBILITY/WIPER
THE WINDSHIELD ON THE SUBJECT VEHICLE HAD AN 8 INCH CRACK SUDDENLY FORM WITHOUT HAVING BEEN STRUCK OR OTHERWISE DAMAGED IN ANY WAY. THE CRACK WAS AT THE BOTTOM OF THE WINDSHIELD TOWARDS THE CENTERLINE OF THE VEHICLE. THE VEHICLE WAS STATIONARY AT THE TIME OF THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277296October 31, 2019
VISIBILITY/WIPER
WAS SITTING IN MY CAR WAITING IN A PARKING LOT AND I LOOK OUT MY WINDSHIELD AND A CRACK WAS HAPPENING RIGHT IN FRONT OF MY EYES, I'VE ONLY HAD THE CAR FOR A WEEK AND HAD AROUND 300 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277310October 31, 2019
UNKNOWN OR OTHER
PASSENGER FRONT DOOR, CORNER GLASS SPLINTERED WHILE DRIVING ON HIGHWAY. UNLIKELY, A ROCK OR DEBRIS IMPACT BECAUSE OF LOCATION. POSSIBLE GLASS TEMPERED ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277380October 31, 2019
VISIBILITY/WIPER
THE INSIDE OF THE WINDSHIELD IS ICING OVER WITH FROST WHEN ITS COLD OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277085October 30, 2019
VISIBILITY/WIPER
DID NOT NOTICE ANYTHING WRONG WITH THE FRONT WINDSHIELD YESTERDAY AND CAR WAS PARKED IN GARAGE OVERNIGHT. DROVE OUT THIS MORNING AND NOTICED A ROUGHLY 6" LONG CRACK IN FRONT WINDSHIELD IN BOTTOM LEFT CORNER. NO APPARENT CAUSE FOR THE NEW CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277227October 30, 2019
VISIBILITY/WIPER
WAS DRIVING ON HIGHWAY AND SMALL PIECE OF DEBRIS OR ROCK HIT THE FRONT WINDSHIELD CAUSING A CRACK. THIS CAR HAS DRIVEN ROUGHLY 4300 MILES. SEEMS AS THOUGH THE WINDSHIELD CRACKS TOO EASILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271755October 29, 2019
VISIBILITY/WIPER
I AM THE OWNER OF A 2017 SUBARU CROSSTREK THAT WAS SUBJECT TO A FAULTY WINDSHIELD RESULTING IN REPLACEMENT. THE VEHICLE HAD DEVELOPED A SPONTANEOUS CRACK FROM NO APPARENT OR OBVIOUS SOURCE OTHER THAN NORMAL CONDITIONS. SPECIFICALLY, THIS CRACK DEVELOPED OVERNIGHT WHILE SITTING IN THE DRIVEWAY NOT IN MOTION AND NOT EXPOSED TO DAMAGE CAUSING DEBRIS. THE NEXT MORNING, AN INCONSPICUOUS CRACK AT ONLY A FEW MILLIMETERS APPEARED. OVER THE COURSE OF THE NEXT FEW DAYS, THE CRACK HAD GROWN TO TENS OF CENTIMETERS. THE END RESULT WAS AN UNSAFE AND HAZARDOUS WINDSHIELD CREATING VISIBILITY ISSUES AND A RISK OF INTEGRITY FAILURE. THE WINDSHIELD WAS REPLACED BY THE DEALER AT FULL COST NOT COVERED UNDER WARRANTY. THIS WAS NOT COVERED UNDER RECALL AND WAS PAID FOR OUT OF POCKET. ATTACHED IS A COPY OF THE INVOICE WITH COSTS FOR THE WINDSHIELD PARTS AND LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271793October 29, 2019
VISIBILITY/WIPER
THE WINDSHIELD DEVELOPED 2 LARGE CRACKS THAT HINDER THE VISIBILITY ON BOTH THE DRIVER AND PASSENGER SIDE. THE CRACKS DEVELOPED OVER APPROXIMATELY 4 MONTHS WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271435October 28, 2019
VISIBILITY/WIPER
WINDSHIELD CRACKED WITHIN 30 TO 45 DAYS OF PURCHASE FOR NO APPARENT REASON. HAD A SECOND CRACK LESS THAN A YEAR LATER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271473October 28, 2019
VISIBILITY/WIPER
SMALL ROCK HIT WINDSHIELD AND THE WINDSHIELD HAD A LARGE ROCK CHIP DUE TO THIS. SEEMED ODD TO HAVE SUCH A LARGE ROCK CHIP WITH THE SMALL SIZE OF ROCK THAT HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271488October 28, 2019
VISIBILITY/WIPER
WITHIN THE FIRST YEAR OF OWNING MY BRAND NEW 2019 CROSSTREK MY WINDSHIELD DEVELOPED TWO VERY LARGE CRACKS ACROSS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271500October 28, 2019
VISIBILITY/WIPER
I PURCHASED THE CAR ON 12/26/2018. I HAVE TWO CHIPS IN THE WINDSHIELD, THE FIRST COMING LESS THAN THREE MONTHS (LESS THAN 6,000 MILES) AFTER PURCHASE AND THE LAST ONE ON 10/9/2019. BOTH OCCURRED WHILE DRIVING THE VEHICLE. THE FIRST, ON A 2 LANE STATE HIGHWAY (NJ-RT 70 W) TRAVELING ABOUT 55 MPH. THE SECOND WAS ON RT 22 NEAR LANCASTER, PA GOING ABOUT 35 MPH. THE FIRST ONE HAS BEEN REPAIRED. THE SECOND CHIP WILL BE REPAIRED THIS WEEK. BOTH TIMES I HEARD AN OBJECT (PROBABLY DEBRIS/STONE/ETC) STRIKE THE WINDSHIELD AND WITHIN A FEW MILES, NOTICED CHIPS IN THE WINDSHIELD THAT NEEDED PROFESSIONAL REPAIR. I'VE OWNED AT LEAST 7 CARS, AND HAVE NEVER HAD EXPERIENCES WHERE THE WINDSHIELD WOULD CHIP AS FREQUENTLY AS THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271583October 28, 2019
VISIBILITY/WIPER
HAD A CRACK DEVELOP IN FRONT OF THE DRIVER SEEMINGLY OUT OF NOWHERE. HAD SAFELITE AUTOGLASS COME OUT AND REPAIR IT AT $115 OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271667October 28, 2019
VISIBILITY/WIPER
I WAS DRIVING ON THE FREEWAY 3 MONTHS AFTER PURCHASING THE CAR BRAND NEW, AND THE WINDSHIELD CRACKED ON THE DRIVERS SIDE ABOUT HALFWAY UP. I REPLACED THE WINDSHIELD ONLY TO HAVE IT CRACK IN THE SAME SPOT 3 MONTHS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271679October 28, 2019
POWER TRAIN, VISIBILITY/WIPER, UNKNOWN OR OTHER
THE WINDSHIELD ON MY 2017 CROSSTREK CHIPS TOO EASY. I HAVE NEVER HAD CHIPS ON ANY OTHER VEHICLES WINDSHIELD. THE GLASS MUST BE TOO SOFT. THIS HAS HAPPENED TO MY CROSSTREK A FEW TIMES WHILE IN MOTION. MY TRANSMISSION FEELS LIKE IT SOMETIMES SLIPS, AND SHUDDERS WHILE THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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