Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11286628December 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT WHEN THE GEAR WAS SHIFTED INTO REVERSE, THE VEHICLE WOULD MOVE FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286680December 3, 2019
VISIBILITY
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT CALLED STATELINE SUBARU AT 508-676-3071 (LOCATED AT 1451 BRAYTON POINT RD, SOMERSET, MA 02725) AND WAS INFORMED TO CALL THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY PHONE AND EMAIL, BUT NO ONE CALLED BACK. THE CONTACT CALLED AGAIN AND WAS INFORMED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286332December 2, 2019
ENGINE
2018 SUBARU CROSSTREK, MILEAGE 17,000 AS OF 12/02/2019. VEHICLE BEING DRIVEN ON A CITY STREET AT 35 MPH STARTED TO FEEL HEAVY/RIGID AND LOSING MOTIVE POWER. EXHAUST STARTED TO DISCHARGE NON-STOPPING HEAVY BLACK SMOKE LIKE THAT OF TIRES BURNING. ALSO, THERE WAS A VERY STRONG PLASTIC-LIKE SMELL IN THE SMOKE. IMMEDIATELY CALLED THE NEAREST SUBARU DEALERSHIP AND TOOK THE VEHICLE IN. I WAITED OVER 4 LONG HOURS UNTIL THE TECHNICIAN SAID I HAD TO LEAVE THE CAR AS THEY DID NOT KNOW WHAT THE PROBLEM WAS SINCE ALL TESTS PERFORMED HAD COME OUT OK. A LOANER WAS PROVIDED THE FOLLOWING DAY AND A CALL FROM THE DEALERSHIP STATED THAT THEY WERE NOT 100% SURE ABOUT THE ISSUE AND THAT THEY SUSPECTED IT HAD TO DO WITH MANUFACTURER RECALL NUMBER WUP01 (NHTSA 19V744000) AND THAT IT WOULD TAKE AT LEAST 2 WEEKS TO REPAIR. SUBARU OF AMERICA FAILED TO SEND LETTERS OR EMAILS CONCERNING 2 OPEN RECALLS FOR THIS VEHICLE SINCE OCTOBER 2019. I DO NOT HAVE DOCUMENTATION TO SUBMIT AT THE TIME OF THIS COMPLAINT AS I HAVE NOT YET RECEIVED ANY COPIES FROM THE SUBARU DEALERSHIP. MY LIFE AND THE LIVES OF MY FAMILY MEMBERS WHEN WE HAVE BEEN RIDING ON THE VEHICLE HAVE BEEN AT GREAT RISK BECAUSE SUBARU HAS FAILED TO INFORM OF THESE RECALLS WHICH COULD HAVE ENDED UP IN A FATALITY. THIS IS COMPLETELY UNACCEPTABLE FROM A MANUFACTURER I HAVE PUT ALL MY TRUST IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286368December 2, 2019
VISIBILITY/WIPER
CAME OUTSIDE 11/28/19 TO THE CAR PARKED IN DRIVEWAY AND WINDSHIELD WAS CRACKED FROM THE BASE OF IT UP 4 INCHES, AND 90 DEGREE ANGLE TURN INTO ANOTHER 12 INCH CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283140December 1, 2019
POWER TRAIN, WHEELS
I LEASE A 2017 SUBARU CROSSTREK. THE CAR HAS BEEN FAITHFULLY MAINTAINED AS PER MANUFACTURER SPECIFICATIONS AND HAS NEVER BEEN IN AN ACCIDENT/EXPERIENCED ANY BODY DAMAGE. THE REAR WHEEL BEARINGS HAVE FAILED THREE TIMES PRIOR TO 48K. THE LEFT WHEEL BEARING WAS REPLACED TWICE BETWEEN 48K AND 55 K AND THE RIGHT WHEEL BEARING WAS REPLACED AROUND 52K. APPARENTLY, THIS IS A COMMON DEFECT AND THE DEALER NOTED THAT ALL WHEEL BEARINGS ON EVERY SUBARU FAIL PRIOR TO 50K. FOR A RATHER PRICEY CAR, THIS IS UNACCEPTABLE AND A HUGE SAFETY HAZARD. IF THE WHEEL BEARINGS FAIL, IT COULD LOCK UP ONE WHEEL AND CAUSE THE CAR TO FLIP UNEXPECTEDLY WHILE DRIVING ADDITIONALLY, YOU WILL DRIVE THE CAR ONE DAY WITHOUT ANY ISSUE AND LITERALLY, THE NEXT DAY, YOU WILL START TO HEAR A LOW GROANING NOISE. I WOULD LIKE THE NHSTA TO OPEN A DEFECTS INVESTIGATION AS THEY CAN FIND THE SAME PROBLEM ACROSS EVERY SUBARU MODEL FROM 2013-FORWARD WHEN THE WHEEL BEARING DESIGN WAS CHANGED. DEALER RECORDS AND WARRANTY REPAIRS CAN INDICATE THIS. THE DESIGN ALLOWS FOR WATER AND ROAD DEBRIS TO GET INSIDE OF THE BEARING, CAUSING PREMATURE WEAR AND FAILURE. IT IS UNACCEPTABLE TO HAVE TO REPLACE WHEEL BEARINGS ON CARS EVERY 50K. MY LAST VEHICLE (2007 HYUNDAI SONATA) DROVE FLAWLESSLY UNTIL 277K AND I NEVER HAD TO CHANGE A WHEEL BEARING IN THE 10 YEARS I OWNED THAT VEHICLE. SHAME ON SUBARU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282919November 29, 2019
VISIBILITY/WIPER
APPROXIMATELY 4 MONTHS AFTER I PURCHASED MY VEHICLE I DROVE TO WORK AND DIDN'T HEAR OR SEE ANYTHING ABNORMAL WHEN I PARKED MY CAR IN THE PARKING LOT. ONCE I WAS LEAVING WORK MY WINDSHIELD HAD A SMALL CRACK IN THE LOWER MIDDLE. I WAS TOLD IT WOULD COST 1200 DOLLARS AND MY EXTRA COVERAGE PLAN DOES NOT INCLUDE WINDSHIELDS. WHEN I WASHED MY CAR, THE CRACK EXPANDED UP THE ENTIRE MIDDLE OF THE WINDSHIELD. NO FORCE OR EXTREME TEMPERATURES WERE EXPERIENCED THAT COULD EXPLAIN TO ME THE UNUSUAL CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282768November 28, 2019
UNKNOWN OR OTHER
THREE YEAR OLD CAR AND HORN DOESN'T WORK ,,,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282770November 28, 2019
EXTERIOR LIGHTING
EVERY 4 MONTHS I'M CHANGING HEAD LAMP LOWER BEAM,,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282225November 25, 2019
ELECTRICAL SYSTEM
MORE OFTEN THAN NOT, THE KEY CANNOT BE REMOVED FROM THE IGNITION WHEN THE CAR IS TUNED OFF AND IN PARK. CONSTANTLY NEED TO RESTART THE CAR AND PLAY AROUND WITH THE SHIFTER. THIS HAS BEEN HAPPENING FOR OVER A MONTH. CAR IS LESS THAN THREE YEARS OLD AND HAS 40K MILES ON IT. GANLEY SUBARU OF BEDFORD HAS SAID ANY REPAIR WOULD NEED TO BE PAID FOR OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282339November 25, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CHECK ENGINE LIGHT IS ON AND CRUISE CONTROL LIGHT BLINKS. CANNOT USE CRUISE CONTROL. ITS A 2017 CROSSTREK. TOOK IT TO DEALER TWICE. THEY THOUGHT IT WAS CATALYTIC CONVERTOR OR O2 SENSORS WHICH WERE FIXED BUT LIGHTS REMAIN ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281284November 20, 2019
VISIBILITY/WIPER
THE WINDSHIELD HAD A SMALL CHIP IN IT (NOT SURE FROM WHAT). OVER THE COURSE OF TWO DAYS THE CHIP HAD SPREAD TO COVER HALF THE WINDSHIELD. I BELIEVE THE CHIP HAPPENED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281013November 19, 2019
STEERING
WHEN LANE DEPARTURE SYSTEM IS ACTIVATED,STEERING GETS LOOSE.WHEELS MAY NOT RESPOND TO STEERING WHEEL FOR 1 SECOND.SUBARU SAYS THIS IS NORMAL.I STOPPED USING THE SYSTEM AFTER DRIFTING OFF A 2 LANE COUNTRY ROAD AT 50 M.P.H. I HAVE THIS SYSTEM IN MY TOYOTA,IT DOES NOT NEGATIVELY EFFECT STEERING WHEEL CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280750November 18, 2019
UNKNOWN OR OTHER
THE CAR PARKED WAS FOUND WITH A DEFECTIVE WINDSHIELD (HORIZONTAL CRACK WITHOUT APPARENT REASON). THE DEFECTIVE WINDSHIELD SEEMED TO OCCUR SPONTANEOUSLY BECAUSE MY REQUESTED POLICE INVESTIGATION DID NOT FIND ANY EVIDENCE ON THE CAUSE OF HARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280604November 17, 2019
UNKNOWN OR OTHER
THIS CAR WAS LEASED ON JUNE 3, 2009. ALMOST IMMEDIATELY I NOTICED THAT AT SLOW SPEED IN A PARKING LOT OR AT AN INTERSECTION, THE CAR BOGS DOWN AND SHAKES AND BUCKS. SOMETHING LIKE AN INEXPERIENCED DRIVER TRYING TO DRIVE A STICK SHIFT AND NOT KNOWING HOW TO SHIFT SMOOTHLY. THE BUCKING IS VERY NOTICEABLE TO EVERYONE IN THE CAR. EVEN PASSENGERS ASK WHAT IS WRONG WITH IT. THIS ISSUE IS CONSTANT AND DANGEROUS WHEN TRYING TO GET OUT OF THE WAY OF ANOTHER DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280605November 17, 2019
UNKNOWN OR OTHER
THE COLLISION AVOIDANCE SYSTEM IS DANGEROUS. TWICE IT HAS STOPPED THE CAR FOR NO REASON. I WAS NOT CLOSE TO ANOTHER VEHICLE AND I WAS NOT SPEEDING. THE SYSTEM APPLIED THE BRAKES WHICH CAUSE BOTH MY PASSENGER AND ME TO BE FORCED FORWARD AGAINST THE SEAT BELTS.THE CAR ACTUALLY SKIDDED. WHAT IS WORSE IS THAT THE CAR BEHIND ME HAD NO WARNING THAT I WAS GOING TO BE STOPPED AND ALMOST COULD NOT AVOID A REAR END COLLISION. THIS SYSTEM IS DANGEROUS. I HAVE SHUT IT OFF BUT IT ALWAYS COMES BACK ON WHEN THE CAR IS RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280479November 16, 2019
VISIBILITY/WIPER
WHILE DRIVING A SMALL ROCK HIT THE WINDSHIELD CAUSING A CRACK WHICH HAS NOW TRAVELED ACROSS THE WINDSHIELD. VEHICLE WAS DRIVING AT APPROX. 55 MPH ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279518November 12, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WHILE DRIVING AT NIGHT AROUND CURVES AT ABOUT 15-20 MPH THE STEERING WHEEL KIND OF LOCKED, AND COULD NOT GO BACK STRAIGHT. HAD TO STOP, TURN THE CAR OFF IN ORDER TO THE STEERING WHEEL FEEL NORMAL. IT DID IT A COUPLE OF TIMES, ALSO WHILE PARKING IT MADE LIKE A CLICKING NOISE BY THE FRONT PASSENGER WHEEL. HAD IT FIX, SUBARU REPLACE RELIEF VALVE, ELECTRIC OIL PUMP. EVEN THOUGH SUBARU IS AT FAULT, I HAD TO PAY ALMOST $600 TO HAVE THIS FIX BECAUSE MY CAR HAD A CONDITION THAT WAS NOT COVERED BY THEIR WARRANTY. IT ISN'T FAIR. I BOUGHT THIS SUBARU BECAUSE OF THEIR RELIABILITY. IT SHOULDN'T HAVE DEFECTS. THIS SITUATION EXPOSED MY DAUGHTER'S LIFE AND MINE. I HOPE NOBODY ELSE GOES THROUGH THIS RISKY SITUATION. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279464November 11, 2019
VISIBILITY/WIPER
MY WINDSHIELD BUSTED FOR NO APPARENT REASON WHILE DRIVING ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279186November 9, 2019
ENGINE, UNKNOWN OR OTHER
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278409November 6, 2019
VISIBILITY/WIPER
A CRACK DEVELOPED IN THE WINDSHIELD, STARTING JUST UNDER THE WIPERS IN THE WIPER DEFROST REGION. BY THE TIME I NOTICED THE CRACK, IT HAD PROPAGATED LONGER THAN WAS SAFE TO REPAIR. THE CRACK ALSO DEVELOPED INTO A COMPLEX CRACK (SPLIT INTO TWO DIRECTIONS FROM THE INITIAL CRACK). THE CRACK LENGTH SPANNED ~70% OF THE WIDTH OF THE WINDSHIELD, APPROXIMATELY 3-4 INCHES ABOVE THE WIPER BLADES. THERE WAS NO APPARENT REASON WHY THE CRACK OCCURRED. I DO NOT REMEMBER A ROCK OR OTHER DEBRIS STRIKING THE WINDSHIELD WHILE DRIVING, AND I AM THE ONLY INDIVIDUAL WHO HAS DRIVEN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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