Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11328781June 14, 2020
VISIBILITY/WIPER
AFTER 3 MONTHS OF OWNERSHIP A LARGE ROUND CHIP HAS APPEARED ON MY WINDSHIELD. I HAVE NOT HEARD ANY ROCK OR DEBRIS WHILE MOVING OR STATIONARY. MY FRIEND HAS THE SAME CAR AND HAD THE EXACT SAME PROBLEM HAPPEN TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328130June 10, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY, UNKNOWN OR OTHER
I WAS DRIVING TO WORK GOING DOWN I-35 AND MY SUNROOF EXPLODED WITHOUT BEING TOUCHED. IT SHATTERED INTO PIECES AND THERE WAS GLASS ALL OVER MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328067June 9, 2020
ENGINE, UNKNOWN OR OTHER
I PURCHASED MY 2019 SUBARU CROSSTREK HYBRID ON 5/31/19. I HAD THE FIRST INCIDENCE OF THE ?ALL THE WARNING LIGHTS COME ON? IN OCTOBER 9, 2019. AS I WAS BETWEEN TOWNS IN RURAL NORTHERN NY, AND 75 MILES FROM HOME THIS WAS SCARY. I PULLED OVER, CHECKED THE OIL AND FLUIDS (ALL WERE OK), AND CALLED THE DEALER. THEY SAID I COULD CONTINUE TO DRIVE THE CAR AND TO BRING IT IN THE NEXT DAY WHEN I GOT HOME. SO I CONTINUED TO MY NEXT DESTINATION AND SHUT OFF THE CAR FOR ABOUT 2 HOURS DURING OUR HAIRCUTS. THEN WHEN I RESTARTED THE CAR THE PROBLEM RECURRED. I DROVE PART WAY HOME THAT WAY AND WE STOPPED AT A RESTAURANT FOR SUPPER. WHEN WE RESUMED OUR TRIP AFTER SUPPER THE WARNING LIGHTS WERE GONE. I TOOK THE CAR TO THE DEALER THE NEXT DAY, OCTOBER 10. THEY COULD FIND NO REASON FOR THE PROBLEM AND IT WAS NOT THEN OCCURRING. SUBSEQUENTLY THE PROBLEM RECURRED ON 12/20, 12/21, AND 12/22/19. AND ON 1/16/20 THE HEADLIGHTS WOULDN?T WORK! ON FEBRUARY 12, 2020 THE PROBLEM RECURRED ON A TRIP OUT OF TOWN. I HAVE VISITED THE DEALER FOUR MORE TIMES FOR THIS PROBLEM ? ON 11/19/19, 12 /12/19, 12/20/19, AND 1/2/20. DURING THAT TIME THE SERVICE MANAGER STATED THAT THERE WERE MULTIPLE REPORTS OF SIMILAR PROBLEMS ON 2019 CROSSTREK HYBRIDS. HE ASKED ME, AND I AGREED, TO BE ONE OF A DOZEN CROSSTREK OWNERS IN THE US TO HAVE MONITORING HARDWARE INSTALLED TO READ THE ELECTRONIC CODES WHICH RESULTED WHEN THE PROBLEM OCCURRED. ON FEBRUARY 12, 2020 THE PROBLEM RECURRED. I CONTACTED THE DEALER TO LET THEM KNOW. ON MAY 7TH 2020, THE PROBLEM RECURRED YET AGAIN. BARSTOW?S SERVICE DEPARTMENT CONTACTED ME TO ARRANGE FOR ANOTHER APPOINTMENT SCHEDULED FOR 6/8/20. THE PURPOSE WAS TO UPDATE THE ELECTRONIC SYSTEM WITH A ?FIX? DERIVED FROM THE STUDY IN WHICH I PARTICIPATED IN DEC 2019-JANUARY 2020. THE NEXT DAY, JUNE 9, I STARTED THE CAR AND THE PROBLEM RECURRED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327730June 8, 2020
ELECTRICAL SYSTEM
IGNITION KEY GETS STUCK AND WILL NOT COME OUT WHEN TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327441June 5, 2020
UNKNOWN OR OTHER
VEHICLE HAS BEEN STUTTERING FROM ACCELERATION FOR AWHILE NOW. NOTICEABLE MORE WHEN GOING AROUND 60MPH WHEN SLOWING DOWN. IT HAS DONE FOR ABOUT YEAR OFF AND ON. HAVE TAKING TO DEALERSHIP FEW TIMES STATED NOTHING WRONG FIRST TIME. SECOND RESET SOMETHING WORKED FOR FEW DAYS I THOUGHT BUT STILL DOES OFF AND ON. FEELS LIKE IT DOESN'T GET ENOUGH FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327428June 5, 2020
SEATS
AS I WAS DRIVING DOWN THE STREET APPLIED MY BRAKES TO SLOW DOWN AT A RED LIGHT MY DRIVER'S SEAT SLID FORWARD VERY FAST PINNING ME AGAINST THE STEERING WHEEL. AT THAT TIME MY LEG WAS FOLDED CAUSE I WAS UP AGAINST DASH AND IT MADE ME SLAM MY BRAKES ON VERY FAST AND QUICK. I AM LUCKY MY FOOT WAS NOT ON THE GAS AT THE TIME OR I WOULD HAVE WENT THROUGH THE INTERSECTION. THE NEXT DAY AS I WAS DRIVING MY SEAT SLID FORWARD A LITTLE BUT LOCKED INTO THE NEXT SPOT. I HAD GOTTEN A HOLD OF SUBARU AND MADE AN APPOINTMENT BUT THEY CANNOT SEE ME FOR A WEEK. IT IS VERY UNSAFE SOMEONE COULD REALLY GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327439June 5, 2020
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327175June 3, 2020
VISIBILITY/WIPER
WHILE DRIVING ON THE FREEWAY AT 60 MPH, A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD IMMEDIATELY CAUSING AN APPROXIMATE ONE INCH CHIP IN THE GLASS. APPROXIMATELY 5 SECONDS LATER, THE CHIP EXPANDED TO AN ALMOST 12 INCH CRACK ON THE PASSENGER SIDE OF THE VEHICLE. A SMALL ROCK SHOULD NOT HAVE CAUSED THAT MUCH DAMAGED TO ANY WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326799June 1, 2020
POWER TRAIN
AT TIMES VEHICLE HAS STUTTERED ACCELERATION OR DELAYED ACCELERATION. THIS IS VERY NOTICEABLE AFTER CAR HAD BEEN RUNNING FOR MORE THAT AN HOUR AT FREEWAY SPEEDS. TWICE I HAVE TAKEN MY SUBARU IN TO HAVE IT LOOK AT ONCE ON 1/2020 AND AGAIN 5/2020. SUBARU HAS RECORDED AS ISSUE TWICE OVER 517 MILES. AT TECHLINE INVESTIGATION HAS BEEN OPENED UP. THEY THINK THIS IS A SOFTWARE ISSUE. THEY HAVE DEEMED THIS NORMAL OPERATION AND SAFE TO DRIVE. MY CAR HAS A PROBLEM AND ITS NOT BEING ADDRESSED BY SUBARU. THIS IS A NEW CAR WITH 14307 MILES ON IT. THIS ACCELERATION ISSUE HAPPENS ON THE FREEWAY AND AROUND TOWN AT 35 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326527May 29, 2020
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
WINDSHIELD CRACK. CRACK OCCURRED WHEN NOT IN MOTION. CAR WAS NOT NEAR ANYWHERE WITH ROCKS. ONLY DROVE CAR 30 MILES FROM THE TIME I BOUGHT IT FROM THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326543May 29, 2020
VISIBILITY/WIPER
JUST UNDER 1600 MILES NOTICED CRACK EXTENDING FROM THE RIGHT HAND EDGE OF THE WINDSHIELD APPROX 6 IN. SOME FLAKING ALONG THE LINE. TOOK TO DEALER, SALES MANAGER LOOKED AT IT AND SAID IT WAS A STONE CHIP. HIS BOSS CAME OUT AND SAID IT WAS A STONE CHIP FROM 10 FT AWAY THEN A THIRD PERSON CAME OUT OF THE SHOW ROOM AND FROM 15 FT SAID IT WAS STONE CHIP AND TO JUST TURN IT INTO MY INSURANCE COMPANY. MY WIFE DRIVES THE CAR AND SAID THAT NOTHING HIT THE WINDSHIELD WHILE SHE WAS DRIVING. WAS TOLD THAT I HAVE TO HAVE AN OEM REPLACEMENT WINDSHIELD (WONDER HOW LONG THAT ONE WILL LAST) OR THE SUBARU EYESIGHT WOULD NOT ALIGN PROPERLY AND THEREFORE NOT WORK. I HAVEN'T GOT A COST FOR THE GLASS AND INSTALLATION YET BUT ALIGNMENT TAKES 1.5 HOURS AT $172.00 PER HOUR. AND IF THE TOTAL IS MORE THAN $750.00 IT COUNTS AS A DING ON MY INSURANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326312May 28, 2020
UNKNOWN OR OTHER
OUT OF GAS WITH 3 BARS SHOWING...TWICE *TR *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325895May 25, 2020
UNKNOWN OR OTHER
WINDSHIELD CRACKED ON DRIVERS SIDE. SITTING AT A GAS STATION. PULLED IN CAR WAS FINE, FILLED TANK, GOT BACK IN, CRACK WAS THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325722May 24, 2020
ELECTRICAL SYSTEM, EQUIPMENT, UNKNOWN OR OTHER
WHEN PUTTING MY 2017 SUBARU CROSSTREK INTO PARK THE KEY REMAINS STUCK IN THE IGNITION. THE ONLY WAY TO REMOVE THE KEY IS TO SHIFT INTO AND OUT OF PARK. SOMETIMES THIS TAKES MULTIPLE ATTEMPTS. THIS APPEARS TO BE A KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325372May 21, 2020
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
WHILE PUTTING MY VEHICLE IN PARK THE KEY WILL NOT RELEASE FROM THE IGNITION. IT TAKES MULTIPLE ATTEMPTS OF GOING BACK AND FORTH TO GET THE KEY TO RELEASE FROM THE IGNITION. TOOK IT TO THE DEALERSHIP AND IT WAS DIAGNOSED WITH "FAILURE TO PARK POSITION, AND NEEDED TO REPLACE THE MICRO SWITCH PLATE" WITH A COST OF APPROXIMATELY $800.00 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325384May 21, 2020
POWER TRAIN
KEY GETS STUCK IN IGNITION AFTER VEHICLE PARKED. KEY CANNOT BE REMOVED. SENSOR DOES NOT RECOGNIZE THAT THE CAR IS IN PARK. PROBLEM CORRESPONDS TO SUBARU SERVICE BULLETIN 16-112-18R. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325498May 21, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN NOV 2017, AT 700 MILES, I HAD A REMOTE START INSTALLED AT THE DEALERSHIP. IN MAY 2018, MY REMOTE START WOULD NOT START THE CAR & WHEN IT WOULD THE CAR WOULD STALL. EVEN WITHOUT THE REMOTE START MY CAR WOULDN'T START OR IT WOULD START AND SHUT OFF. I COULDN'T GET IT TO FUNCTION FOR 3 DAYS. IN ADDITION, I WAS HAVING ISSUES WITH MY RADIO. THE RADIO WOULD FREEZE UP OR IT WOULD NOT TURN OFF, THERE WERE TIMES THE RADIO WOULD KEEP RUNNING FOR CLOSE TO 15 MINUTES EVEN THOUGH THE CAR WAS SHUT OFF. I TOOK MY CAR TO DEALERSHIP IN MAY 2018 AT 4136 MILES & THEY STATED MY TERMINAL CONNECTIONS WERE LOOSE, THEY COMPLETED A RADIO UPDATE & THAT WHEN THE REMOTE START WAS INSTALLED THEY DIDN'T BELIEVE IT WAS FULLY CONNECTED TO THE BATTERY. SHORTLY AFTER, MY GPS WOULD LOSE CONNECTION A LOT, MY EYE SIGHT TECHNOLOGY SHUTS OFF WHEN I'M DRIVING IF IT'S FOGGY OR RAINY, MY REVERSE AUTO BRAKE HAS STOPPED MY CAR EVEN THOUGH THERE WAS NOTHING BEHIND ME, MY CAR AUTO BRAKED ON THE HIGHWAY TWICE EVEN THOUGH I WAS NOT NEAR ANYONE & ALMOST CAUSED ACCIDENTS, & MY RADIO HAS FROZEN UP, SO I COULD NOT DO ANYTHING BUT VIEW A BLUE SCREEN WITH WHITE STARS. I KEPT GETTING CHARGED FOR STARLINK BUT IT NEVER WORKED, THE ICONS WOULDN'T EVEN LIGHT UP ON MY SCREEN FOR IT. I BROUGHT MY CAR IN FOR NUMEROUS RECALLS IN FEB 2020, MY CAR HAD 13,790 MILES. ON MAY 20, 2020, MY CAR WOULD NOT START; MY KEY FOBS & REMOTE START WOULDN'T WORK. A JUMPER BOX COULDN'T START MY CAR; I HAD TO HAVE SOMEONE JUMP THE CAR. THE CAR RAN ROUGH & THE ODOMETER SHUT OFF & THE SCREEN CHANGED WHILE DRIVING. TODAY, THE CAR IS DEAD AGAIN. I CAN ONLY GET INTO MY CAR WITH EMERGENCY KEY, THE CAR & ELECTRONICS WILL NOT TURN ON & LIGHTS WERE BLINKING ON THE DASHBOARD. MY CAR HAS 17,132 MILES & THIS IS THE 2ND TIME I AM COMPLETELY WITHOUT A CAR FOR DAYS. THERE IS SOMETHING SERIOUSLY WRONG WITH THE BATTERY & ELECTRICAL COMPONENTS OF THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325196May 19, 2020
VISIBILITY:WINDSHIELD
MY WINDSHIELD CRACKED FOR NO REASON. MY CAR WAS SITTING IN THE DRIVEWAY FOR 3 WEEKS NOT BEING USED BECAUSE OF THE PANDEMIC AND OUT OF THE BLUE A SMALL CRACK APPEARED IN TWO PLACES ON MY WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324797May 16, 2020
ELECTRICAL SYSTEM
ON THREE OCCASIONS IN THE LAST 2 MONTHS, THE BATTERY DIED AND THE CAR WOULD NOT START. I CALLED SERVICE AND THE CAR WAS JUMP STARTED. THREE DAYS LATER I HAD THE SAME ISSUE. I BROUGHT THE CAR TO MY DEALER AND WAS TOLD THERE WAS NOTHING WRONG. SINCE THAT TIME, I HAVE HAD TO START MY CAR EVERY DAY, OR JUMP START IF THE CAR SITS FOR THREE DAYS. LUCKILY, THE CAR IS PARKED ON MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324830May 16, 2020
UNKNOWN OR OTHER
WHILE SITTING AT RED LIGHT, I HEARD A POP. AFTER EXAMINING CAR, REALIZED THAT THE WINDSHIELD HAD CRACKED NEAR THE REAR VIEW MIRROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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