Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11412999April 20, 2021
STEERING
POPPING NOISE WHEN TURNING TO THE RIGHT OR THE LEFT ONLY DURING A SHORT RANGE TURN, HAD IT TO THE DEALERSHIP THEY COULDN'T HEAR THE NOISE- AS SOON AS THEY GAVE IT BACK IT WAS STILL POPPING, IT IS VERY FRUSTRATING. I HAVE FOUND ONLINE THAT THERE COULD BE MANY ISSUES, BUT WAS A RECALL ON EARLIER MODELS. MAYBE 2018 SHOULD BE RECALLED AS WELL. WAS AT THE DEALER 4/2/2021- BOUGHT THE CAR JULY 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408644April 18, 2021
ELECTRICAL SYSTEM
I'VE HAD REPEATED PROBLEMS WITH THE 12V BATTERY IN MY 2019 SUBARU CROSSTREK HYBRID. THE VEHICLE HAS SOME SORT OF ELECTRICAL "LEAKAGE" ISSUE THAT DRAINS THE BATTERY AFTER SITTING FOR A FEW DAYS. WHEN THIS HAPPENS, THE VEHICLE IS COMPLETELY INOPERATIVE; CAR WILL NOT START, YOU CANNOT EVEN UNLOCK THE DOORS. IN 18 MONTHS OF OWNERSHIP, THE CAR HAS STRANDED ME SEVERAL TIMES. ONE INCIDENT JUST REQUIRED A JUMP START, BUT DURING THE LATEST INCIDENT THE CAR WAS COMPLETELY DEAD AND HAD TO BE TOWED ON A FLAT BED TRUCK TO THE DEALER FOR A NEW BATTERY AND OTHER REPAIRS. IN ALL OF THESE CASES, ALL ACCESSORIES, LIGHTS, OR ANYTHING ELSE THAT COULD DRAIN POWER WAS OFF WHEN THE CAR WAS PARKED. UNFORTUNATELY, THERE IS SOMETHING IN THE CAR THAT IS DRAWING POWER WHEN IT IS OFF AND DRAINS THE BATTERY WITHIN DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407351April 10, 2021
ELECTRICAL SYSTEM
STARTER FAILED AT 50 K MILES LEFT ME STRANDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407089April 8, 2021
VISIBILITY/WIPER
WHILE DRIVING TO WORK IN THE MORNING, MY WINDSHIELD ALL OF A SUDDEN CRAKED. THERE WERE NO VEHICLES AROUND ME SO IT WASN'T A ROCK THAT HIT MY WINDOW, THE CRACK ON THE WINDOW ITS ABOUT AND ONE INCH. I TOOK THE CAR TO THE SUBARU DEALER AND THEY SAID THAT CRACK WAS TOO BIG TO BE FIX, WE PAID EXTRA AT THE TIME OF PURCHASED FOR A PACKAGE THAT WOULD COVER DINGS AND WINDOW REPLACEMENTS AND THEY ARE NOT FOLLOWING THE PROMISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406867April 7, 2021
SERVICE BRAKES, ENGINE, STEERING
MY SUBARU CROSSTREK IS A 2019 - LESS THAN 2 YEARS OLD AND STILL COVERED BY WARRANTY. IT HAS BEEN METICULOUSLY CARED FOR AND ONLY DEALER SERVICED. 3 DAYS AGO THE CAR'S ENGINE SHUT OFF WHILE WE WERE DRIVING IT. THERE WAS A COMPLETE LOSS OF POWER TO THE BRAKES AND STEERING. WE COULD HAVE BEEN KILLED. I BROUGHT THE CAR IN IMMEDIATELY TO THE DEALER SERVICE I HAVE ALWAYS BEEN GOING TO, AND THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. IN HIS OWN WORDS, THE SERVICE MANAGER SAID "I WOULD NOT FEEL COMFORTABLE LETTING MY FAMILY OR LOVED ONES USING YOUR CAR" - BUT HE OFFERED NO HELP. HE SAID THAT THEY CAN'T FIND A PROBLEM, THEY CAN'T FIND AN ERROR CODE, AND THERE IS NOTHING THEY CAN DO. I DON'T FEEL SAFE DRIVING THIS VEHICLE GIVEN THAT A SERIOUS, DANGEROUS, HAZARDS, AND POTENTIALLY LIFE-THREATENING ENGINE FAILURE OCCURED WITH NO APPARENT CAUSE IN A BRAND NEW CAR. THE FACT THAT THE SERVICE MANAGER HIMSELF SAID THAT IT'S NOT SAFE TO DRIVE BUT COULDN'T OFFER ANY EXPLANATION OF WHY THE INFORMATION OCCURED IS VERY FRUSTRATING. THE DEALERSHIP IS GIVING ME A DANGEROUS CAR BACK WITH NO KNOWLEDGE OF HOW TO FIX IT OR WHEN IT WILL HAPPEN AGAIN. IF THE ENGINE DIES ON THE HIGHWAY OR ON A CROWDED STREET, IT COULD CAUSE AN ACCIDENT IN WHICH MYSELF AND OTHERS ARE SERIOUSLY INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406716April 6, 2021
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS PARKED ON THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY 13206, (315) 437-2501) WHERE IT WAS DIAGNOSED WITH UNKNOWN ELECTRICAL ISSUES. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406515April 5, 2021
VISIBILITY/WIPER
I WAS DRIVING DOWN HIGHWAY 1 AND MY DRIVER'S RIGHT SIDE WINDOW SUDDENLY EXPLODED AND SHATTERED INTO A THOUSAND PIECES, RAINING GLASS DOWN ALL OVER ME. I DIDN'T HAVE A CRACK PREVIOUSLY AND A ROCK DIDN'T HIT IT SO THERE WAS NOTHING TO CAUSE THIS. THERE WERE NO OTHER CARS ON THE HIGHWAY AT THE TIME. THE CAR ONLY HAS 13K MILES SO THIS SHOULD NOT HAPPEN, BUT I'VE SINCE FOUND OUT THIS IS A KNOWN DEFECT WITH NEWER SUBARUS SO THEY SHOULD FIX THIS ISSUE BEFORE SOMEONE GETS REALLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406216April 3, 2021
VISIBILITY/WIPER
I OWN A SUBARU CROSSTREK (2018)OUR CAR WINDSHIELD HAS A CRACK. I'VE NEVER BEEN INTO ANY ACCIDENT OR COLLISION THAT CAN CAUSE SUCH A CRACK. I DIDN'T UNDERSTAND WHY THERE ALL OF A SUDDEN IS A CRACK ON WINDSHIELD ONE DAY. I JUST PARKED THE CAR IN OUR PARKING LOT IN OUR COMMUNITY ( IT'S A COVERED LOT) AND THE NEXT DAY WHEN I WENT IN TO CAR, I NOTICED THE CRACK.. I'VE BEEN SEARCHING AROUND AND NOTICED THAT SUBARU VEHICLES INCLUDING CROSSTREK HAVE TONS OF REPORTED ISSUES OF WINDSHIELD CRACKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406072April 2, 2021
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
THE WINDSHIELD SUDDENLY CRACKED WHILE DRIVING THE CAR ON A CITY STREET. NO IMPACT OR REASON FOR IT. CRACK BEGUN ON THE TOP MIDDLE SECTION OF THE WINDSHIELD AND EXTENDED TO THE BOTTOM OF THE WINSHIELD IN A MATTER OF SECONDS. WINDOW REPLACEMENT AND EYESIGHT ADAS CALIBRATION REQUIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406133April 2, 2021
UNKNOWN OR OTHER
WINDSHIELD CRACKING. WAS REPLACE AND CRACKED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405497March 30, 2021
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
WINDSHIELD CRACKED IN COLD WEATHER WHILE WARMING UP. DRIVER SIDE SUN VISOR FELL OFF AS I WAS DRIVING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405637March 30, 2021
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 SUBARU CROSSTREK. THE CONTACT STATED THAT ALONG THE TOP OF THE WINDSHIELD THEIR WERE ROUGH SPOTS IN A ROW ABOVE THE TOP OF THE WINDSHIELD THAT LOOKED LIKE RUST. THE CONTACT SPOKE WITH THE DEALER (WEST HERR AUTOMOTIVE GROUP 3552 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127; (716) 649-7711) WHO STATED THAT THEY WOULD RECEIVE A REPAIR BEFORE THE LEASE WAS UP HOWEVER HAVE YET TO RECEIVE ONE. THE DEALER STATED THEY WERE STONE CHIPPED HOWEVER THE CONTACT STATED THAT IT LOOKS MORE LIKE RUST. . THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE. THE APPROXIMATE FAILURE MILEAGE WAS 21,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404286March 22, 2021
VISIBILITY/WIPER
THE WINDSHIELD IS CRACKED WITH NO VISIBLE CHIPS OR DAMAGE CAUSING THE CRACK. I HAVE NEVER HAD A ROCK FLY AND HIT THE WINDSHIELD OR ANYTHING. IT SEEMS TO HAVE CRACKED WITH NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404358March 22, 2021
VISIBILITY/WIPER
THE FRONT WINDSHIELD CRACKED FOR NO APPARENT REASON; THE VEHICLE WAS STATIONARY WHEN NOTICED AND IT APPEARS THIS DID NOT OCCUR DURING TRAVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404369March 22, 2021
VISIBILITY/WIPER
THE WINDSHIELD CRACKED WITHOUT ANY IMPACT WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403893March 19, 2021
STEERING
NO POWER STEERING BACKING UP AFTER STARTING THE CAR. WARNING LIGHT CAME ON. TURNED ENGINE OFF AND BACK ON STILL NO POWER STEERING. PARKED WAITED 15 MINUTES TRIED AGAIN AND THE STEERING WORKED ONLY FELT A LITTLE LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403038March 15, 2021
VISIBILITY/WIPER
ROCK HIT MY WINDSHIELD ON A HIGHWAY. 2 HOURS LATER AND LONG CRACK APPEARED- 8 INCHES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402898March 14, 2021
VISIBILITY/WIPER
THE WINDSHIELD HAS CRACKED WITHOUT CAUSE. THANKFULLY THE WINDSHIELD CRACKED WHILE IT WAS PARKED. CRACKING ALL ON ITS OWN WITHOUT BEING HIT OR DAMAGED IS INCREDIBLY FRIGHTENING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402925March 14, 2021
VISIBILITY/WIPER
WINDSHIELD CRACKED WITH LESS THAN 1000 MILES ON THE CAR. NEVER HEARD OR SAW ANY ROCK OR OTHER DEBRIS HIT THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402577March 12, 2021
VEHICLE SPEED CONTROL
ON FREEWAY, CAR SUDDENLY DID NOT WANT TO ACCELERATE WHEN PUSHING ON THE GAS. CAR THEN DECELERATED UNTIL I PULLED OVER ON THE SIDE OF THE ROAD, ALMOST COMING TO A COMPLETE STOP, AND THEN I PUSHED ON GAS AND IT ACCELERATED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Crosstrek