Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11451961February 14, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
I was driving on the highway and my hood opened and flew back into the windshield. This caused my windshield to break. It was very dangerous and scary since I was driving on the highway. I was very lucky that I did not hit anything or anyone and also that no one else hit me. The tow truck driver said that the hood latch was broken. I have never had any issues with my hood closing prior to this and had no idea it was broken. There were no warning lights and the hood appeared to be closed, it looked the same as the hood always does, not lifted up or anything. The vehicle is still being fixed so I would think it could be further inspected if needed. The damage to my car is extensive. It needs a new hood, new windshield, fenders, and roof. The hood hit so hard that it caused the above mentioned parts to be distorted and bent. The part that failed on the car is the back up hood latch to prevent this from happening if the hood does open without warning like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451073February 8, 2022
STEERING, LANE DEPARTURE: ASSIST
I just leased a new '21 Crosstrek Limited. With only 90 miles on the car, while driving on the highway using the adaptive cruise control and lane keep assist, the vehicle started aggressively jerking over towards semi trucks (while going 70mph)- I had to give significant input to not be pulled into a semi truck. I turned off the feature then turned back on. Again, it was hard jerking only towards semi trucks. Drove back to the dealership. Their mechanic took for a drive and said the exact same thing, that it was "sketchy" and jerking towards semi trucks. It was suggested I bring back if the "condition persists" which would mean risking a fatal collision with a semi. I contacted the GM of the dealership and explained what was happening and he said to being back again and they'd get a field tech from Subaru to test. Their service manager test drove and noted the same thing, as did the field tech. "Severely pulls to the right as trucks pass. Test drive vehicle and found that when using lane centering, vehicle is quite jerky and pushes towards centerline, especially when larger vehicles like a semi trailer is present. Recommended calibrating eyesight camera and test driving again". They calibrated the Eyesight and I picked back up. Drove back on the highway and turned on LKA, this time the steering was completely taken over and jerking all over the lane and flashing telling me to keep hands on the wheel when both hands were very tight on the wheel. It's continued to jerk all over while using lane keep assist and when I try to override the steering to avoid a collision the wheel feels like it's fighting me. It's extremely dangerous. The car now has 300 miles and I'm terrified it's going to kill me and it's putting everyone on the road at risk. I had the same tech in my '19 Impreza Limited and didn't have a single issue. I fear there is a serious defect with the Eyesight and LKA. No codes are present. They said vehicle is operating as designed, it's now more more erratic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450784February 7, 2022
ELECTRICAL SYSTEM
The main battery drained completely while parked, once when left overnight, and once while on an errand for 30 minutes only. AAA jump-started car first time and Subaru Roadside Assistance the second. First incident was mid January 2022 when the new car had been in my possession for only 5 weeks (Dec 3 2021). Second incident happened one month later on February 5 2022. Subaru had no explanations other than I might have left doors open. In the second occurrence that was most definitely NOT true as I am now extra careful to turn everything electrical off and check all doors are fully closed. Being stranded alone on the roadside is not something I am in any way comfortable with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450547February 5, 2022
UNKNOWN OR OTHER
Windshield cracked while driving for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450120February 3, 2022
VISIBILITY/WIPER
Windshield cracked at in the center at the base while car was sitting inside garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449697February 1, 2022
VISIBILITY/WIPER
Windshield spontaneously cracked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449616January 31, 2022
UNKNOWN OR OTHER
My front windshield cracked one day on its own sitting in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449085January 27, 2022
VISIBILITY/WIPER
Windshield cracked out of nowhere resulting in an ~8" damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448675January 24, 2022
ELECTRICAL SYSTEM
The battery dies completely, seemingly under colder conditions. In the first case it was after 6 days of not turning the car on, however the next time it happened after only a day and a half of not turning on the vehicle. The vehicle is only a few months old so the battery or other cause of the dead battery (eg alternator) are only a few months in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448368January 21, 2022
VISIBILITY/WIPER
I got a cracked glass on the empty road and this is a same problem like at Impreza
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447370January 13, 2022
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE
The contact owns a 2018 Subaru Crosstrek. The contact stated that after a heavy rain and starting the vehicle several warning messages appeared on the instrument panel such as the assist braking and eyesight driver assist needed servicing. The contact also stated that the steering wheel was hard to maneuver. The vehicle was taken to the dealer who stated that a sensor in the wheel caused the failure. The sensor was replaced however, the failure reoccurred after heavy rains a month a later. The vehicle was taken back to the dealer who stated that the failure reoccurred due to the computer sensor in the rear driver’s side wheel that was replaced was not reset. The contact stated that in December water was noticed on the driver’s side floor and condensation after a heavy rain. The vehicle was taken to the dealer again where the failure was diagnosed as clogged sunroof draining ports. The contact stated that the sunroof port needed to be replaced and unclogged. The manufacturer was notified, and a case was opened. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446983January 11, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
On Jan 7th, during rush-hour traffic on the highway, without any warning all of my vehicle lights began to dim. The power steering and brakes went out. I was able to steer to the side of the road. Then, all of the lights went out and the car shut off. I was unable to shift the vehicle into park, and as I was going up a hill at the time, I was forced to roll backwards slowly and engage the emergency brake. Only luck prevented a serious, perhaps fatal accident. It was also below freezing in Ohio so I had to sit in the frigid temperatures until a tow truck arrived. After being towed to two separate dealerships, the Subaru dealer believes this was caused by a faulty hybrid battery, alternator, or both. An inspection is available by request. The problem did flag multiple error codes (confirmed by the dealer) but it is very frightening that there was absolutely NO warning and I feel unsafe driving this vehicle, even after it will be repaired. Next time, myself or others, may not be so fortunate. The alternator is being recalled in 2017+ Subaru Crosstrek for this very issue, but not the 2016 (my vehicle).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446267January 5, 2022
VISIBILITY/WIPER
While driving at a slow speed (<15mph) I had to stop quickly at an intersection. A small board inside the car (<1 lb, 2'x12") connected with the windshield causing a substantial crack approximately 10 inches in diameter. The windshield is absolutely unsafe and will need to be replaced(although has not yet been seen by the dealer.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446216January 4, 2022
VISIBILITY/WIPER
The windshield has cracked on the passenger side. It has not put anyone at risk however, this seems to be an issue with many Subaru owners yet Subaru has not done anything about this issue. The vehicle has yet to be inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445975January 3, 2022
VISIBILITY/WIPER
Windshield cracked in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444550December 21, 2021
VISIBILITY/WIPER
After having cowl replaced under warranty, at the dealership, I drove vehicle home (3 miles) and placed in garage. Next day, noticed 10 inch crack on lower passenger side of windshield. Took car to have looked at by dealership who stated crack had to come from rock and refused to replace. On my way home, I did not take a rock to my windshield. The Service Manager stated he would call Subaru regarding my issue. He has never called to provide any update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444366December 20, 2021
ELECTRICAL SYSTEM
Today, 12/19/2021, marks the sixth (6th) time my car’s battery has failed and forced me to call Star Link to schedule and wait for a battery jump. Subaru refused to replace my battery after the 3rd and also refused to check the grounding wire upon a service inspection. This battery is faulty and Subaru knows it. My child has been with me in three of th de ridiculous occasions of waiting for jumper cables and has been frightened each time. This is totally unacceptable and is costing my family time, money, and emotional distress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444069December 16, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
This is the second time my windshield has spontaneously cracked since buying my 2018 Crosstrek. Both the first and this time, the windshield appears to crack for no apparent reason and the crack grows every day until it crosses the entire windshield. These are costly to repair and should NOT crack without any visible damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443862December 15, 2021
ELECTRICAL SYSTEM
I have had three occurrences with my vehicle where I discovered a dangerous situation in the manual heater and air conditioner control module connector that resulted in the module connector and the wiring harness connector both becoming scorched and melted due to excessive heat. I believe that this is probably occurring due to high electrical current at the connector. In all occurrences, the first symptoms of the problem are intermittent blower fan speed followed by the fan speed knob becoming melted into a fixed position. The first occurrence was in February 2021 and the damaged control module (part number 72311FJ500) and the pigtail connector were replaced by a trained auto body tech. The second occurrence was in August 2021 and I took the vehicle to the Subaru dealership given it was a repeat occurrence and because we were concerned it might be a problem that could impact other vehicles. The service department at Subaru kept the vehicle for 2 weeks to diagnose the problem and eventually recommended we replace the vehicle's main wiring harness as well as again replace the damaged heater and air conditioning control module. We authorized the required repairs. The issue has now occurred for a third time and I will be taking the vehicle to Subaru again. I will be asking the service department to contact the manufacturer about this safety issue. I believe the primary risk to safety the potential of a fire in the vehicle in the right circumstances due to excessive current at the connector of the module. There is a secondary but less acute risk that the heater becomes inoperable during the winter and puts occupants at risk which is the situation we are facing as we travel frequently in rural areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443911December 15, 2021
VISIBILITY/WIPER
The windshield seemed to just start cracking for no known reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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